Sommelier vs customer service and serving

Differences between sommelier and customer service and serving duties and responsibilities

Sommelier example responsibilities.

• Manage sales and inventory for premier wine destination restaurant.
• Wine, spirits and fine products sale.
• Direct guest interaction and up-sell of wine and spirits.
• Inventory, purchasing and cost control monitoring, transaction reconciliation, POS programming, payroll, sommelier work.
• Purchase wines for one of the largest menu varieties in NYC.
• Market wine selections with sales team through upselling or pouring wine product samples for testing.
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Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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