Student loan collector vs account representative

Differences between student loan collector and account representative duties and responsibilities

Student loan collector example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide effective and timely resolution whilst strictly adhering to the FDCPA regulations and policies.
• Supervise a group of 12 collectors and ensuring that FDCPA rules and regulations are followed.
• Maintain existing customer base by building strong relationships that includes contract negotiation and customer issue resolution.
• Research patient account information and make contact with insurance carriers to determine patient eligibility for Medicare benefits.
• Secure modification documents including HAMP and bank require documents.

Account representative example responsibilities.

• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
• Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
• Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
• Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
• Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.
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