Support associate jobs in Abington, PA

Who We Are Academy Of Mine provides a B2B SAAS Platform, a fully customizable Learning Management System (LMS) provider serving Organizations and Training Providers in areas of Professional Training, Continuing Education, and Certification Based Training. The company is industry agnostic but most of our customers are in fields such as Safety, Compliance, Real Estate, HealthCare, K-12/School Districts etc. Our mission to help organizations Scale their Professional Training and Continuing Education business. We are a bootstrapped company with a small team but we pack a punch. Majority of our customers are within North America and Europe with a smaller percentage across rest of the world. Why Now We have been in business for a while but really found Product Market Fit (PMF) in the last 2-3 years where we have figured out who our Ideal Customer is. We are now ready to scale our Product and Customers and expanding our Product Support team in house locally in Cherry Hill, NJ. We're looking for a Product Support Analyst to join our team as the first line of support for our enterprise SaaS Learning Management System (LMS). You'll be the bridge between our customers and our engineering team, helping troubleshoot issues, answer complex questions, and make sure every client gets the most value from our platform. What you will do Serve as the first point of contact for customer support tickets via email or chat. Troubleshoot, investigate, and reproduce product issues. Work closely with the engineering team to document and escalate bugs with clear technical detail. Translate technical issues into easy-to-understand solutions for customers. Write and maintain knowledge base articles, FAQs, and internal troubleshooting guides. Identify recurring issues and provide feedback to improve product quality and customer experience. Requirements (Please read carefully) US Citizens or Legal Permanent Residents only. We cannot sponsor Visas. This is a hybrid Role and you must be able to work in our Cherry Hill NJ all 5 days a week for first 60 days and then 2-3 days a week (at team's discretion). 1+ years in a Product or Technical Support role ( B2B SAAS experience preferred). Strong analytical and problem-solving mindset. Excellent communication and documentation skills. Ability to learn complex products quickly and think critically under pressure. Can work with a global and remote team (we have team members in US, Europe and India) Bonus points for experience with ed-tech, LMS platforms, APIs, or SQL/database tools.. You don't need a lot of structure or a big team to succeed and can work in a scrappy environment. If you have never worked at a startup or for a very small team, please don't apply unless you are one of those corporate people who are itching to get out and do something of their own. You will need to make a case then. Salary and Benefits Base $75,000/Year (W2). Discretionary Year end bonus possible (depending on performance) 401k Plan with a 4% Employer Match (90 days waiting period) 3 weeks paid vacation plus 10 days of company holidays Sick Leave as per State of NJ Policy HRA plan to reimburse Health Insurance premiums. Once we go hybrid, flexible schedules can be discussed How to Apply Please read the job description carefully to determine if this is a fit on both sides. Then apply for the job and message the Founder directly as well explaining why you are interested. Do not apply if you are not willing to work Hybrid. Please don't ask if this can be fully remote. It can't be. No AI messages please. Those submissions will be rejected immediately. No Freelancers. Full time only.

For over 16 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements. Currently we are seeking a “Desktop Support” for one of our clients that is a leading multination corporation. Position: Desktop Support Location: Malvern, PA - Onsite Duration: 6 months Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow). - Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned. - Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds. - Support Service Request fulfillment and Incident management for all client end users devices, including desktop, laptop, mobile devices and other form factors. - Provide self-serve capabilities for common requests for Service Desk. - Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks) - Support Major Incident calls for Workplace Services Equal Employment Opportunity Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable. Warm Regards, Signature

As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care. We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners. The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours. The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote. MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts: -- 1 Week: 7:30 AM - 4:00 PM -- 2 Weeks: 9:00 AM - 5:30 PM -- 1 Week: 11:30 AM - 8:00 PM You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence. Responsibilities: Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients Other duties as assigned Qualifications: Associate Degree required; B.S. or B.A. degree preferred A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus Ability to learn and work within IT platforms to document patient cases Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote) Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process Strong financial management skills to reconcile receipts for patient reimbursement Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly: Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

Site Support Specialist III Pay Rate; $55 - $60/hr This role will be reporting to CAES IT Service Delivery East Coast End-User Support team. 10% or less travel may be required. Role will be responsible for IT critical site support, located in Lansdale PA. Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. As applicable updates knowledge base articles. Role will also support new hire onboarding. Ensuring all IT services are provided to the new hire(s) on Day 1. Responsibilities: ESSENTIAL FUNCTIONS and DUTIES: • AZURE/Active Directory; add new systems to the network; unlock/reset user account password • Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems • Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer • VOIP (ZOOM, Teams) phone system admin experience; troubleshoot phone connectivity issues, programming extension changes; deploying new services. • Software; install/deploy licensed software on workstations; ensure software asset management policies are followed. • Provision/Deployments; Provision user workstations using Dell LTP documented process, have knowledge of deploying systems imaging tools such as Acronis with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment abiding by the IT Asset Management Policy/SOP. • Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary • Virus/spam protection High Proficiencies • Maintain printers, contact vendors (HP/Canon) for printer repairs; work with Systems admin staff to configure new print queues and new printers. • Corporate Mobile Device management experience, mobile device troubleshooting • Participate in daily huddles to review aging, unallocated tickets related to problems/issues/delays to limit User escalations and to improve user response/resolution time. • Ensure fellow End-User support team members are also abiding by IT Asset Management process, ensure IT meets the annual goal deliverable of abiding by Asset Management to support DFARS, CMMC certifications and controls. • Improve and maintain 6S in your area; make suggestions for improvements. • Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving. Qualifications: MINIMUM JOB QUALIFICATIONS: • Bachelor degree in Information Technology or 5 years of experience • A+ Certification and knowledge of PC Architecture • 5 Years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user port) • 5 Years supporting and deploying (voice over internet protocol (VOIP) solutions (Teams, ZOOM Phone, RingCentral, etc) • 5 Years Mobile Device Management, (Airwatch, similar mobile device management (MDM consoles) as well as Mobile phone vendor account management (Verizon, AT&T) • 5 years deploying end user hardware laptops, desktops, via automated provisioning solutions (LTP, Ivanti EPM, MS USMT) Preferred Job Qualifications: • Advanced knowledge supporting MS Teams, ZOOM Meetings, ZOOM Administration • Advanced knowledge of MS Office Suite • Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports • Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment • Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person's contributions; ability to work regularly with customers face-to-face, phone or e-mail

Key Responsibilities Provide day-to-day IT support to radiologists, staff, and hospital clients across the U.S. Manage system connectivity and secure access for remote radiologists (VPNs, PACS, RIS, etc.) Troubleshoot issues related to network access, remote imaging systems, login credentials, and workstation setups Coordinate with hospital IT departments during onboarding and configuration Maintain documentation of system setups, logins, troubleshooting steps, and procedures Monitor performance of technical infrastructure to proactively identify and resolve issues Collaborate with leadership to implement process improvements and ensure HIPAA-compliant data handling Ability to work with podcast studio for production and editing. Videography Qualifications 2+ years of experience in IT operations, technical support, or systems administration (healthcare or telemedicine preferred) Familiarity with remote access tools, VPNs, PACS, RIS, and Windows environments Strong troubleshooting skills and a proactive, solution-oriented mindset Excellent communication skills for interfacing with both technical and non-technical users Ability to manage multiple tasks in a fast-paced, mission-critical environment Proficiency in Microsoft Office Excel programing Must be able to work on-site five days per week in Moorestown, NJ Company Description Excalibur is a growing teleradiology company committed to delivering high-quality services through modern, efficient, and secure systems. Visit our website at ******************** Excalibur is a growing teleradiology company celebrating 25 years. Joint Commission Accredited

Addison Group is working with an industrial manufacturing company in search for an IT Technician to join their team! This is a contract role and onsite 5 days a week in the Conshohocken, PA area. Please apply to be considered! IT Support and Operations Specialist The IT Support and Operations Specialist is responsible for providing first-line IT support within the North American region, ensuring optimal performance, availability, and user support. As a member of the global service desk team, this role involves troubleshooting hardware, software, and network issues, managing user accounts, and maintaining local IT infrastructure in coordination with the global IT team and external service providers. This role requires strong technical expertise, problem-solving skills, and a commitment to service excellence to support IT operations effectively and enhance the end-user experience. Key Responsibilities IT Support Provide 1st line support for incidents and problems, including: Troubleshooting hardware and software issues. Closing out local helpdesk tickets in a timely manner. Administering local business user accounts for new and reassigned colleagues in Active Directory, including maintaining user groups and handling modifications, additions, changes, and deletions. Collaboration Partner with other IT teams to ensure solution compatibility with strategy, standards, and service models. Establish effective working relationships with vendors, service providers, and global operational teams to achieve established goals. Provide recommendations and advice that support organizational IT goals. Offer basic project management input and analysis for IT projects at the site level. Document Management Maintain comprehensive records and documentation for the configuration of regional IT infrastructure. Update and manage the asset database. Qualifications/Requirements High school diploma (GED) required; Bachelor's degree in Information Systems, Computer Science, or a related field preferred. 1+ years of IT support/helpdesk experience. Experience working in Microsoft networked environments (Active Directory, Office 365, Azure, Ivanti ITSM, Veeam, VMware, etc.). Basic knowledge of LAN/WAN, wireless technologies, and IT security best practices. Strong customer service, troubleshooting, and problem-solving skills. Ability to work independently and collaborate with global IT teams. Benefits: Medical, dental, vision, 401(k)

IT Support Technician (Tier 1 Service Desk) Compensation Range: $24 - $28 per hour | Commensurate with experience Travel: Occasional field travel throughout Greater Philadelphia (PA) The IT Support Technician delivers frontline technical assistance across hardware, software, and end-user systems. The role centers on responsive customer support, accurate issue tracking, and ensuring incidents are resolved promptly or routed to the appropriate next-level team. Responsibilities Act as the initial contact for incoming technical support requests. Troubleshoot and resolve Level 1 issues involving desktops, laptops, peripherals, and core applications. Hand off more advanced or specialized issues to Tier 2/engineering teams when required. Document incidents thoroughly, maintain ticket accuracy, and monitor items through closure. Provide support to users both remotely and onsite, depending on need. Oversee the Level 1 support queue to ensure timely acknowledgment and follow-through. Maintain a customer-focused, solution-driven support experience. Identify recurring problems and suggest improvements to workflows or documentation. Stay current on supported systems, devices, and operating environments. Qualifications 1+ year of experience in help desk, desktop support, or similar IT function (healthcare environment helpful). Strong communication and customer service skills. Practical troubleshooting knowledge across hardware, Microsoft products, and operating systems. Basic understanding of TCP/IP networking concepts. Experience supporting printers, endpoint devices, and telephony equipment. Detail-oriented with the ability to follow established support protocols. Familiarity with ITIL practices (incident, problem, change) is beneficial. Must have a valid driver's license and personal vehicle for occasional field travel. Education Bachelor's degree preferred Associate's degree required Certifications (Preferred) CompTIA A+ CompTIA Network+ CompTIA Security+

Responsibilities • Provides on-site client facing support; including installation, servicing, and repairing systems. • Quality checks operational status of system equipment before deployment. • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Basic Qualifications • 1+ years of field support experience • Hardware/software installation, support and troubleshooting • Experience with Windows 10 • Experience with MS Office and OS365 • Configuring new PC's/notebooks via SCCM imaging • Ticket management experience • iOS device familiarity • Lift and carry up to 40lbs Work Environment • Office environment

The Product Support Specialist will serve as a core member of the Custom Product and Technology team, responsible for ensuring that our product userbase have a seamless experience with our products. The ideal candidate will be detail-oriented, customer-focused with strong problem-solving skills and excellent communication capabilities. Key Responsibilities: Customer Support & Issue Resolution Respond to user inquiries and tickets to resolve issues efficiently and effectively, and ensure timely, empathetic, and professional customer interactions. Diagnose, troubleshoot, and resolve product issues or escalate them appropriately. Document common issues to share with product and engineering team. Product Expertise Develop in-depth knowledge of the product's features, workflows, and limitations. Serve as a subject-matter expert (SME) to both customers and internal teams. Stay up to date on product updates and new functionality. Training & Onboarding Guide new users through setup, configuration, and adoption. Create or deliver training materials (guides, videos, webinars, FAQs). Provide proactive education to reduce future support needs. Feedback & Reporting Collect and analyze user feedback to identify pain points or feature requests. Communicate insights to product leads. Lead the development of product documentation and user educational materials. Track and report support metrics (ticket volume, response time, resolution rate). Looking for: Organized, project assistant background, great communication skills, no creative or tech background required. Microsoft proficiency This person will consulting the engineers for issues reported if needed. Teams calls/IT tickets (asynchronous - mostly) yrs of experience: 2-3 years preferred: bachelor's degree

Akkodis is MYNT Support Specialist for a contract position with a client Location Details: Boothwyn, Pennsylvania (100% Onsite). Rate Range: $20-22/HR on W2 + benefits, the rate may be negotiable based on experience, education, geographic location, and other factors Job Title: MYNT Support Specialist I Location Details: Boothwyn, Pennsylvania (100% Onsite) Type: Fulltime Shift: Mon - Fri (1st Shift) Job Summary MYNT Support Specialist I Customer Service - Boothwyn, Pennsylvania As a Customer Service Specialist working out of our Boothwyn office, your primary job function will be to provide industry-leading customer service, including technical support, on our point-of-sale terminals and peripherals via phone, chat, remote desktop and email to our dealers and end users. Roles & Responsibilities: Provide expert technical support to dealers and end users. Troubleshoot hardware issues via phone, online chat, and emails. Troubleshoot software issues and networking devices. Perform remote desktop sessions to aid in troubleshooting process. Record detailed notes on hardware issues. Issue Return Materials Authorizations (RMAs) and follow through with the RMA process Qualifications: 2-year technical degree or equivalent experience. Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication. Extensive computer hardware and software knowledge. Ability to proficiently troubleshoot technical hardware issues. High attention to detail with the ability to learn on the fly. Friendly professional personality with ability to keep composure during difficult calls. Experience with Salesforce or other CRM preferred. Bilingual (English - Spanish) is a plus. Benefits include but are not limited to: Medical/Dental/Vision 401K PTO/Paid Holidays To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Our mission is to provide and promote safety, permanency, and well-being for children and youth at risk of abuse, neglect, and delinquency. Job Description Ensures all support requests are documented in the identified tracking system(s) Verifies that all computers, software, applications, components, etc. are available and are installed correctly Receives requests from users to determine error situations and technical problems; monitors tickets for successful resolution Determines if a failure is hardware, software, or network related; assigns problem to technician(s) based on request type, severity, urgency, and availability Informs users of the correct policy and procedure regarding accessing USS support services Document all assets (hardware, software, systems, components, warranties, subscriptions, renewals, etc.)(what it is, who it belongs to, where it is located, serial numbers, tag numbers, etc. where applicable) in the identified tracking system(s) Document work flow processes by creating necessary policy and procedure documents, etc. Verifies that all computers, software, applications, components, etc. are available and installed correctly Expected to provide technical service and support to all OCF locations including but not limited to PJJSC, Collocation, CUA organizations, School District of Philadelphia, Philadelphia Parks and Recreation, etc. Expected to have personal transportation and are familiar and comfortable traveling within the city of Philadelphia Expected to be flexible with scheduled work hours (e.g., nights, weekends, etc.) and available for on-call work when necessary Performs related work as required Qualifications Establish and maintain working relationships with departmental associates Evaluate computing equipment and make recommendations to management based on cost, efficiency and compatibility with existing systems Troubleshoot and diagnose malfunctions and perform necessary minor maintenance and repair tasks to make computing equipment functional; without affecting warranty if applicable Evaluate and analyze network related problems for computing equipment, peripheral and communications hardware problems Modify network computing equipment and other peripheral devices to meet changing needs of users Perform strenuous physical duties such as installing/replacing cable, carrying heavy equipment, climbing ladders, running wire through ceilings, and working in confined spaces Able to support and travel within the city of Philadelphia to support all OCF locations Must be flexible with work schedule (e.g., nights, weekends, etc.) and availability for on-call duties when necessary Additional Information The User Systems Support (USS) Associate supports help desk staff and business activities including the management of individual ticket assignments, resolution of support requests, and other tasks as assigned to USS staff. USS associates may be asked to document and implement policies and procedures which drive the workflow and processes that allow the team to be most efficient and effective when supporting customers. The USS associate is expected to perform the full scope of service and support for all Office of Children and Families (OCF) locations internal and external independently as well as diagnose user problems and provide problem resolution with limited supervision. The USS Associate will facilitate problem resolution with limited supervision. Work is performed under the general direction of LAN management team.

Benefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Signing bonus Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.

Job DescriptionWho We Are We asked ourselves - What if better care didn't cost more? That's why we built Vitable: the health benefits platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center. Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. It's a better experience for employees and a smarter solution for employers. Simply put, we're built for better. We're growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker. Does that sound like you? We are looking for licensed insurance agents to help our members navigate the benefits industry with a high-touch, customer-centric experience. This position will join our Client Operations Team. Vitable is a digital-first benefits platform. Members can sign up for insurance directly on our website but at times will need expert guidance. In this position, you'll be our members first point of contact when they reach out for support. Your goal will be to leverage your insurance knowledge to help our members find the best option for their unique needs. The majority of your day will be spent on the phone assisting members with their insurance enrollments and becoming an expert on the Vitable experience. Responsibilities Include But Are Not Limited To Providing customers a seamless support experience Submitting applications to the carrier and owning till approval Helping customers navigate the healthcare system Quickly identifying and resolving issues for customers when transactions and experiences don't go exactly as planned Comprehensively documenting phone calls and emails with members in Zendesk Answering qualifying and benefit specific questions Providing phone and email coverage for our members as scheduled Experience & Qualifications When reviewing resumes we'll be looking to see that you: Are a licensed insurance agent Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California If we have an opportunity to engage you in your interview process, we'll look to assess how you Communicate clearly and effectively in both verbal and written formats. Demonstrate patience, empathy, and the ability to stay composed under stress. Apply your insurance expertise to guide individuals through the process of signing up for health coverage. Navigate and perform confidently within support or sales-based digital platforms. We Will Prioritize Candidates Who Have experience using Zendesk Have 5+ State Licenses Are fluently bilingual Benefits and Perks 100% Silver Plan + Full Medical Coverage Dental and Vision Coverage 401(k) and Life Insurance Access to Vitable's Primary Care membership Unlimited PTO Remote-first culture with a supportive team MacBook and any other gear you need Home office setup stipend Competitive equity package Who Thrives Here You care-about people, about purpose, about doing work that truly matters. You're the kind of person who sees a broken system and asks, "How can I fix this?" Challenges don't intimidate you-they energize you. You move quickly, but with intention. You don't just get things done-you get the right things done. At Vitable, we thrive on both autonomy and collaboration. You'll have the space to own your work, make smart decisions, and lead with initiative-while knowing when to pull others in, ask questions, and build together as a team. You'll fit right in if you're: Mission-driven and motivated by impact Someone who gets sh*t done (and does it well) Curious, thoughtful, and clear on your "why" A self-starter who figures things out Empathetic, honest, and genuinely cares about others Collaborative, but confident working independently Hungry for change-and ready to help make it happen We care deeply about the people we serve, and we care just as much about our team. We support each other, show up with heart, and find joy in the work we do. No egos. No jerks. Just good humans doing great work. Inclusion at Vitable Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiences-and we're committed to building a team that reflects the people we serve. If you're excited about this role but your background doesn't match every requirement, we still encourage you to apply. We care more about potential and passion than checking every box.

About the Opportunity The IX Platform Support Associate is the first line of support for advisors and financial professionals using the Insurance Exchange, responsible for ensuring their success on the platform. You'll respond to inquiries, troubleshoot issues related to live opportunities and workflow navigation, and work cross-functionally to ensure a seamless user experience. This is a highly visible, client-facing role that requires clear communication, strong problem-solving skills, and a customer-first mindset. Responsibilities Provide first line of support to all users of the Insurance Exchange Monitor inbound production issues through (JIRA) ticket queue and acknowledge incidents within timeframe established by Service Level Agreements (SLAs) Monitor platform health to proactively identify any potential or future users Utilize SQL and other tools to triage and troubleshoot production issues and incidents; collaborate with product and technical teams and escalate as necessary Communicate issues clearly, transparently, and timely to optimize business outcomes Generate and distribute summary reports related to production incidents, e.g., root cause analyses, and metrics pertaining to frequency and resolution of production incidents. Support Insurance Carrier Technology on-boarding activities and technology deliverables. Support the creation of documentation and training materials on existing and new features for use with advisors and platform users. Participate in daily production status meetings, share information regarding negative client experience or impact, and escalate issues as appropriate. Train new employees and proactively share accumulated knowledge regarding production processes. Recommend and implement process improvements Platform Expertise Develop and maintain a basic understanding of insurance annuity products Master the use of internal technology tools, e.g., JIRA, to effectively manage issues, workstreams, and communications and to be effective in the Associate role Build subject matter expertise regarding insurance industry data structures and technologies, e.g., Product Profile for Annuity (PPFA) Support the implementation of standardized procedures for onboarding, deployment, excellence verification, and remediation activities Execute functional and non-functional regression, integration and user acceptance testing methodologies and apply during software releases, product additions, firm implementations, etc. to ensure the production instance of Insurance Exchange is working as expected Professional Development Foster a client-centric culture and deliver positive client experiences Foster collaborative, inclusive, collegial working environment Develop leadership and presentation skills Qualifications Bachelor's degree in Business, computer science, or STEM field or equivalent experience Proven experience (1-3 years) in related field General understanding of financial advisor role General understanding of software development lifecycle Proficiency in SQL Broad understanding of annuity insurance products End to end software testing experience Excellent analytical, problem solving and critical thinking skills Strong organization, time management, and prioritization skills Self-motivated and able to manage multiple priorities simultaneously Exceptional active listening, written, and verbal communications skills with ability to make clear recommendations, advise and influence Enthusiasm for identifying business improvements Intellectual curiosity and desire to learn and apply knowledge - take instruction from others Ability to excel in a rapidly changing, fast-paced environment, often with tight deadlines; skills to prioritize project work, ad-hoc requests, and daily tasks and ensure timely and accurate delivery Additional Requirements This role may require after hours and weekend hours on occasion, linked to production events and project deadlines. Candidate must be dependable, adaptable and demonstrate initiative. Proficiency in MS Office suite including MS Excel and Word, or similar tools Candidate must be self-assured and remain composed in critical deadline situations. Expected Hours of Work The work schedule for this position will be primarily Monday - Friday during typical business hours; however, based on the operational needs of this rapidly growing company, some work outside of typical business hours may be required and/or shift work may be assigned to ensure production support during extended business hours. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required in connection with this position. This position is classified as Exempt and not eligible for overtime pay. Benefit Offerings for Full-Time employees Medical Dental Vision Life Insurance Parental Leave Short-term disability 401k Match Vacation, Sick & Holiday paid time off Employee Assistance Program Pet care discounts DISCLAIMER Magis is an equal opportunity employer and makes hiring decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by applicable law. We are not able to sponsor Visas of any kind at this time.

About the Opportunity The IX Platform Support Associate is the first line of support for advisors and financial professionals using the Insurance Exchange, responsible for ensuring their success on the platform. You'll respond to inquiries, troubleshoot issues related to live opportunities and workflow navigation, and work cross-functionally to ensure a seamless user experience. This is a highly visible, client-facing role that requires clear communication, strong problem-solving skills, and a customer-first mindset. Responsibilities Provide first line of support to all users of the Insurance Exchange Monitor inbound production issues through (JIRA) ticket queue and acknowledge incidents within timeframe established by Service Level Agreements (SLAs) Monitor platform health to proactively identify any potential or future users Utilize SQL and other tools to triage and troubleshoot production issues and incidents; collaborate with product and technical teams and escalate as necessary Communicate issues clearly, transparently, and timely to optimize business outcomes Generate and distribute summary reports related to production incidents, e.g., root cause analyses, and metrics pertaining to frequency and resolution of production incidents. Support Insurance Carrier Technology on-boarding activities and technology deliverables. Support the creation of documentation and training materials on existing and new features for use with advisors and platform users. Participate in daily production status meetings, share information regarding negative client experience or impact, and escalate issues as appropriate. Train new employees and proactively share accumulated knowledge regarding production processes. Recommend and implement process improvements Platform Expertise Develop and maintain a basic understanding of insurance annuity products Master the use of internal technology tools, e.g., JIRA, to effectively manage issues, workstreams, and communications and to be effective in the Associate role Build subject matter expertise regarding insurance industry data structures and technologies, e.g., Product Profile for Annuity (PPFA) Support the implementation of standardized procedures for onboarding, deployment, excellence verification, and remediation activities Execute functional and non-functional regression, integration and user acceptance testing methodologies and apply during software releases, product additions, firm implementations, etc. to ensure the production instance of Insurance Exchange is working as expected Professional Development Foster a client-centric culture and deliver positive client experiences Foster collaborative, inclusive, collegial working environment Develop leadership and presentation skills Qualifications Bachelor's degree in Business, computer science, or STEM field or equivalent experience Proven experience (1-3 years) in related field General understanding of financial advisor role General understanding of software development lifecycle Proficiency in SQL Broad understanding of annuity insurance products End to end software testing experience Excellent analytical, problem solving and critical thinking skills Strong organization, time management, and prioritization skills Self-motivated and able to manage multiple priorities simultaneously Exceptional active listening, written, and verbal communications skills with ability to make clear recommendations, advise and influence Enthusiasm for identifying business improvements Intellectual curiosity and desire to learn and apply knowledge - take instruction from others Ability to excel in a rapidly changing, fast-paced environment, often with tight deadlines; skills to prioritize project work, ad-hoc requests, and daily tasks and ensure timely and accurate delivery Additional Requirements This role may require after hours and weekend hours on occasion, linked to production events and project deadlines. Candidate must be dependable, adaptable and demonstrate initiative. Proficiency in MS Office suite including MS Excel and Word, or similar tools Candidate must be self-assured and remain composed in critical deadline situations. Expected Hours of Work The work schedule for this position will be primarily Monday - Friday during typical business hours; however, based on the operational needs of this rapidly growing company, some work outside of typical business hours may be required and/or shift work may be assigned to ensure production support during extended business hours. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required in connection with this position. This position is classified as Exempt and not eligible for overtime pay. Benefit Offerings for Full-Time employees Medical Dental Vision Life Insurance Parental Leave Short-term disability 401k Match Vacation, Sick & Holiday paid time off Employee Assistance Program Pet care discounts DISCLAIMER Magis is an equal opportunity employer and makes hiring decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by applicable law. We are not able to sponsor Visas of any kind at this time.

Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Compensation: $14.00 - $16.00 per hour Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.

Must Have Technical/Functional Skills * Primary Skill: Ping Access * Secondary: Ping Federate * Tertiary Skill: Linux * Experience: Minimum 10 years Roles & Responsibilities * 8+ years of Production support experience on Ping Access, Ping Federate, Ping Directory, PKI, Splunk, excellent knowledge of Identity and Access Management (IAM) domain. * Excellent knowledge on Linux, Networking (TCP/IP), Information security. LINUX is Required. * Well versed with ITIL framework * Excellent Communication Skills * Demonstrate a strong work ethic and takes pride in accomplishment. * CISSP OR equivalent Information Security domain certificate will be value add. * Exhibits strong drive for results and success. * Persists in the face of significant difficulties, does not give up easily. Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM infrastructure such as Single Sign On, Consolidate Directory Services Network (CDSN), Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication, SailPoint and Splunk. This includes problem engagement during triage, service restoral, identification of root cause, and facilitation and co ordination of identification of root cause and permanent fix resolution - in accordance with agreed upon practices. Generic Managerial Skills, If any Identity and access Management TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range : $110,000-$120,000 a year

The Respite Technician will assist the clients with daily living activities in the client's home. Our Respite Technicians are dedicated and compassionate. This opportunity is a Part Time position . Who we are: Neuropath Behavioral Healthcare provides Comprehensive Youth and Family Support Services to primary caregivers of children and teens with Developmental and Intellectual Disabilities, an opportunity for rest and relief, while engaging youth in therapeutic age -appropriate activities. Duties/Responsibilities: • Provides one -on -one care to youth and young adults when primary care giver is not available. • Ensure the safety and well -being of the client. • Gives simple emotional and psychological support to the client and other members of the household and establishes a relationship with client and family • Aids with daily living, including personal care such as ambulation and personal hygiene assistance. Prepares and maintains records of client progress and services performed, reporting changes in client condition to manager or supervisor. • Actively promotes client's mental alertness through involvement in activities of interest • Performs housekeeping duties such as cooking, cleaning, washing clothes and dishes, and running errands. Cares for individuals and families during periods of incapacitation, family disruption, and convalescence; providing companionship, personal care, and help in adjusting to new lifestyles. • Instructs or advises clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care. • Attends in -service training as required by regulation • Adheres to all Agency administrative and clinical policies and procedure • Participates in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services. Requirements Skills/Abilities: • Must possess a strong service orientation, including active listening, critical thinking skills, and close monitoring of clients. • Minimum of three references required • Must have an automobile and a valid driver's license • Must have proof of car insurance • Pass a criminal background check including fingerprinting Education and Experience: • High school diploma or equivalent required. • More than two years or experience preferred. Physical: • Prolonged periods of standing, bending and lifting. • Must be able to lift up to 50 pounds at times.

About the Opportunity The IX Platform Support Associate is the first line of support for advisors and financial professionals using the Insurance Exchange, responsible for ensuring their success on the platform. You'll respond to inquiries, troubleshoot issues related to live opportunities and workflow navigation, and work cross-functionally to ensure a seamless user experience. This is a highly visible, client-facing role that requires clear communication, strong problem-solving skills, and a customer-first mindset. Responsibilities Provide first line of support to all users of the Insurance Exchange Monitor inbound production issues through (JIRA) ticket queue and acknowledge incidents within timeframe established by Service Level Agreements (SLAs) Monitor platform health to proactively identify any potential or future users Utilize SQL and other tools to triage and troubleshoot production issues and incidents; collaborate with product and technical teams and escalate as necessary Communicate issues clearly, transparently, and timely to optimize business outcomes Generate and distribute summary reports related to production incidents, e.g., root cause analyses, and metrics pertaining to frequency and resolution of production incidents. Support Insurance Carrier Technology on-boarding activities and technology deliverables. Support the creation of documentation and training materials on existing and new features for use with advisors and platform users. Participate in daily production status meetings, share information regarding negative client experience or impact, and escalate issues as appropriate. Train new employees and proactively share accumulated knowledge regarding production processes. Recommend and implement process improvements Platform Expertise Develop and maintain a basic understanding of insurance annuity products Master the use of internal technology tools, e.g., JIRA, to effectively manage issues, workstreams, and communications and to be effective in the Associate role Build subject matter expertise regarding insurance industry data structures and technologies, e.g., Product Profile for Annuity (PPFA) Support the implementation of standardized procedures for onboarding, deployment, excellence verification, and remediation activities Execute functional and non-functional regression, integration and user acceptance testing methodologies and apply during software releases, product additions, firm implementations, etc. to ensure the production instance of Insurance Exchange is working as expected Professional Development Foster a client-centric culture and deliver positive client experiences Foster collaborative, inclusive, collegial working environment Develop leadership and presentation skills Qualifications Bachelor's degree in Business, computer science, or STEM field or equivalent experience Proven experience (1-3 years) in related field General understanding of financial advisor role General understanding of software development lifecycle Proficiency in SQL Broad understanding of annuity insurance products End to end software testing experience Excellent analytical, problem solving and critical thinking skills Strong organization, time management, and prioritization skills Self-motivated and able to manage multiple priorities simultaneously Exceptional active listening, written, and verbal communications skills with ability to make clear recommendations, advise and influence Enthusiasm for identifying business improvements Intellectual curiosity and desire to learn and apply knowledge - take instruction from others Ability to excel in a rapidly changing, fast-paced environment, often with tight deadlines; skills to prioritize project work, ad-hoc requests, and daily tasks and ensure timely and accurate delivery Additional Requirements This role may require after hours and weekend hours on occasion, linked to production events and project deadlines. Candidate must be dependable, adaptable and demonstrate initiative. Proficiency in MS Office suite including MS Excel and Word, or similar tools Candidate must be self-assured and remain composed in critical deadline situations. Expected Hours of Work The work schedule for this position will be primarily Monday - Friday during typical business hours; however, based on the operational needs of this rapidly growing company, some work outside of typical business hours may be required and/or shift work may be assigned to ensure production support during extended business hours. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required in connection with this position. This position is classified as Exempt and not eligible for overtime pay. Benefit Offerings for Full-Time employees Medical Dental Vision Life Insurance Parental Leave Short-term disability 401k Match Vacation, Sick & Holiday paid time off Employee Assistance Program Pet care discounts DISCLAIMER Magis is an equal opportunity employer and makes hiring decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by applicable law. We are not able to sponsor Visas of any kind at this time.