How to hire a support

How to hire a support, step by step

Here's a step-by-step support hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a support job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new support
• Step 8: Go through the hiring process checklist

What does a support do?

Post a support job for free, promote it for a fee

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1. Identify your hiring needs

   Before you start hiring a support, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A support's background is also an important factor in determining whether they'll be a good fit for the position. For example, supports from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of support salaries for various roles:

   Type of Support	Description	Hourly rate
   Support	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$11-25
   Information Technology/Support Technician	An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members... Show more	$14-31
   Administrative Technical Support	Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately... Show more	$13-36

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Cash Management
   • Customer Satisfaction
   • HR
   • Inventory Control
   • Ladders
   • Basic Math
   • Math
   • Sales Floor
   • Patients
   • Cleanliness
   • Data Entry
   • Punctuality
   • Computer System

   Check all skills

   Responsibilities:

   • Manage SharePoint site user access using ITSM ticketing system, efficiently handle 3 plus trouble tickets daily.
   • Manage office LAN, instituting daily backups of all corporate documents, network-wide virus protection, and firewall security.
   • Prepare and maintain production reports in excel, access, and PowerPoint.
   • Train physicians on how to effectively use CPOE - order entry and order set.
   • Assist in creating PowerPoint presentations for monthly business meetings, MLS reports and daily listings.
   • Work closely with the builder team, to troubleshoot any issues the clinic are experiencing.

   More support duties

3. Make a budget

   Including a salary range in your support job description is one of the best ways to attract top talent. A support can vary based on:

   • Location. For example, supports' average salary in maine is 35% less than in hawaii.
   • Seniority. Entry-level supports 56% less than senior-level supports.
   • Certifications. A support with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a support's salary.

   Average support salary

   $36,227yearly

   $17.42 hourly rate

   ---

   Entry-level support salary

   $24,000 yearly salary

   Updated December 7, 2025

   Average support salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Hawaii	$47,528	$23
   2	Delaware	$47,225	$23
   3	District of Columbia	$46,960	$23
   4	New Jersey	$46,935	$23
   5	California	$45,421	$22
   6	Maryland	$45,154	$22
   7	North Carolina	$45,096	$22
   8	New York	$44,236	$21
   9	Oklahoma	$42,861	$21
   10	Washington	$40,399	$19
   11	Virginia	$40,165	$19
   12	Ohio	$39,970	$19
   13	Oregon	$39,471	$19
   14	Pennsylvania	$39,002	$19
   15	Arizona	$38,858	$19
   16	Alaska	$38,741	$19
   17	Florida	$38,048	$18
   18	Michigan	$37,486	$18
   19	Indiana	$37,168	$18
   20	Georgia	$37,156	$18

   Average support salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Microsoft	$91,875	$44.17	27
   2	NTT Data International L.L.C.	$84,648	$40.70	55
   3	Tata Group	$80,183	$38.55	66
   4	Capgemini	$78,642	$37.81	13
   5	Cognizant	$67,948	$32.67	127
   6	Wpp Us Holdings Inc	$63,235	$30.40	1
   7	Bloomberg	$62,784	$30.18	9
   8	Accenture	$61,264	$29.45	28
   9	Esri	$60,520	$29.10	1
   10	BNY Mellon	$58,975	$28.35	28
   11	Novetta	$58,469	$28.11
   12	JPMorgan Chase & Co.	$57,327	$27.56	122
   13	Planned Systems International	$57,125	$27.46	4
   14	Barclays	$56,951	$27.38	3
   15	Pwc	$55,832	$26.84	3
   16	Skyworks Solutions	$53,898	$25.91	1
   17	Infoway software	$52,319	$25.15
   18	Harvard University	$50,087	$24.08
   19	Mount Sinai Health System	$49,952	$24.02	10
   20	Fastenal	$49,867	$23.97	26

4. Writing a support job description

   A support job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a support job description:

   Support job description example

   Now Hiring Immediately!
   
   What We Can Offer You:Every team member deserves the star treatment! Each career comes with a variety of benefits for both hourly and salaried team members. *Benefits may vary by career category, see career listing for exact details*
   Employee Discount 401kGrowth OpportunitiesEducation AssistanceHealth BenefitsParental LeavePaid Time Off
   
   In the Kitchen Support position, you will be supporting the team to contribute to strong execution of duties and provide a memorable Guest experience. This individual should possess high energy, be outgoing, and be a quality driven team player. Kitchen Support employees are provided with the opportunity to pursue culinary growth in the future.
   
   A Day in the Life of a Kitchen Support:
   The essential duties and responsibilities of a Kitchen Support include, but are not limited to, the following:
   Brings a passion for food and an energetic and fun attitude daily Prepares all required items for line in accordance with approved recipes and portion controls Follows and executes prep lists daily Maintains cleanliness and proper storage of all food products in accordance with health and safety regulations Maintains policies and procedures to minimize food waste, theft, and ensures proper food storage, food requisitions, safety, and sanitation Cleans food preparation area and equipment after each use Communicates well with Team Members to ensure Guests receive an extraordinarily memorable dining experience Provides a professional image at all times through proper Cinemark culinary attire Ensures that standard operating procedures and all preventative maintenance, safety, sanitation are consistently achieved Attends a mandatory Shift Huddle (team discussion) at the start of or during the shift In conjunction with server staff, consistently identifies and sanitizes Guest high-contact areas within and around the kitchen and dining area (restaurant, lounge, bar, and patio areas) Consistently ensures and promotes adherence of proper social distancing guidelines Properly utilizes Personal Protective Equipment while completing position-specific tasks Adapts to the frequency and scope of required cleaning tasks Monitors safety and or security issues (trip hazards, lighting, suspicious persons, etc.) and reports issues to management Performs other work-related duties as assigned
   
   What You Will Need to Have:
   Must be at least 16 years of age Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required Team Members who work with alcohol are required to complete a Safe Alcohol Service training program Availability to work flexible hours which include evenings, weekends, and holidays Requires regular and consistent attendance Has an energetic and friendly attitude during each shift Provides excellent Guest service Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend EnglishAbility to work in a team environment and independently Ability to take and follow direction Responds with a sense of urgency
   
   What Physical and Environmental Requirement You Will Need to Have:
   Frequent bending, kneeling, and lifting up to 50 lbs.Frequent standing, walking and reaching Ability to carry, push, and pull objects Noise level may be moderate to high at times Be able to work in a standing position for extended periods of time
   
   *Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
   
   DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.
   
   All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.
   
   Cinemark USA, Inc. is an Equal Opportunity Employer

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right support for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your support job on Zippia to find and recruit support candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit supports, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   Sometimes, it's not enough to interview support candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new support

   Once you've selected the best support candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new support first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a support?