Switchboard operator vs telephone switchboard operator

The differences between switchboard operators and telephone switchboard operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a switchboard operator and a telephone switchboard operator. Additionally, a switchboard operator has an average salary of $31,281, which is higher than the $30,681 average annual salary of a telephone switchboard operator.

The top three skills for a switchboard operator include customer service, patients and phone calls. The most important skills for a telephone switchboard operator are telephone switchboard, on-call schedules, and customer service.

Switchboard operator vs telephone switchboard operator overview

	Switchboard Operator	Telephone Switchboard Operator
Yearly salary	$31,281	$30,681
Hourly rate	$15.04	$14.75
Growth rate	-	-
Number of jobs	39,152	27,103
Job satisfaction	-	4
Most common degree	High School Diploma, 31%	High School Diploma, 32%
Average age	53	53
Years of experience	2	2

Switchboard operator vs telephone switchboard operator salary

Switchboard operators and telephone switchboard operators have different pay scales, as shown below.

	Switchboard Operator	Telephone Switchboard Operator
Average salary	$31,281	$30,681
Salary range	Between $25,000 And $38,000	Between $24,000 And $38,000
Highest paying City	San Francisco, CA	-
Highest paying state	California	-
Best paying company	Sentry	-
Best paying industry	Manufacturing	-

Differences between switchboard operator and telephone switchboard operator education

There are a few differences between a switchboard operator and a telephone switchboard operator in terms of educational background:

	Switchboard Operator	Telephone Switchboard Operator
Most common degree	High School Diploma, 31%	High School Diploma, 32%
Most common major	Business	Business
Most common college	-	-

Switchboard operator vs telephone switchboard operator demographics

Here are the differences between switchboard operators' and telephone switchboard operators' demographics:

	Switchboard Operator	Telephone Switchboard Operator
Average age	53	53
Gender ratio	Male, 13.2% Female, 86.8%	Male, 15.7% Female, 84.3%
Race ratio	Black or African American, 14.9% Unknown, 3.6% Hispanic or Latino, 14.1% Asian, 3.9% White, 62.3% American Indian and Alaska Native, 1.2%	Black or African American, 14.7% Unknown, 3.6% Hispanic or Latino, 15.9% Asian, 4.1% White, 60.5% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between switchboard operator and telephone switchboard operator duties and responsibilities

Switchboard operator example responsibilities.

Develop QA survey to improve client satisfaction.
Compile inmate reports for payroll.
Assign new employee payroll numbers.
Connect customers with patients, doctors, and administrators and assist with emergency announcements
Confirm appointments and communicate any changes or cancellations to all patients and administration personnel.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Telephone switchboard operator example responsibilities.

Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Receive, answer and forward calls on a busy switchboard for doctors, attorneys and numerous businesses.
Work the operator switchboard answering incoming calls and place direct, third party, collect calls and provide customer assistance.
Monitor security equipment and train to contact APD when the situation call for it.
Maintain great customer relations with VIP arrivals

Switchboard operator vs telephone switchboard operator skills

Common switchboard operator skills

Customer Service, 22%
Patients, 21%
Phone Calls, 7%
Transferring Calls, 4%
External Calls, 4%
Multi-Line Phone System, 3%

Common telephone switchboard operator skills

Telephone Switchboard, 36%
On-Call Schedules, 21%
Customer Service, 11%
Direct Calls, 8%
Inbound Calls, 6%
Front Desk, 5%

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Office and Administrative Industry
Switchboard Operator
Switchboard Operator vs Telephone Switchboard Operator

Updated January 8, 2025

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