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Switchboard operator supervisor vs answering service telephone operator

The differences between switchboard operators supervisor and answering service telephone operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a switchboard operator supervisor and an answering service telephone operator. Additionally, an answering service telephone operator has an average salary of $35,244, which is higher than the $30,470 average annual salary of a switchboard operator supervisor.

The top three skills for a switchboard operator supervisor include customer service, switchboard operators and PBX. The most important skills for an answering service telephone operator are customer service, appointment scheduling, and transferring calls.

Switchboard operator supervisor vs answering service telephone operator overview

Switchboard Operator SupervisorAnswering Service Telephone Operator
Yearly salary$30,470$35,244
Hourly rate$14.65$16.94
Growth rate--
Number of jobs27,51626,945
Job satisfaction--
Most common degreeBachelor's Degree, 33%Associate Degree, 32%
Average age5353
Years of experience22

Switchboard operator supervisor vs answering service telephone operator salary

Switchboard operators supervisor and answering service telephone operators have different pay scales, as shown below.

Switchboard Operator SupervisorAnswering Service Telephone Operator
Average salary$30,470$35,244
Salary rangeBetween $23,000 And $40,000Between $23,000 And $52,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between switchboard operator supervisor and answering service telephone operator education

There are a few differences between a switchboard operator supervisor and an answering service telephone operator in terms of educational background:

Switchboard Operator SupervisorAnswering Service Telephone Operator
Most common degreeBachelor's Degree, 33%Associate Degree, 32%
Most common majorBusinessHealth Care Administration
Most common college--

Switchboard operator supervisor vs answering service telephone operator demographics

Here are the differences between switchboard operators supervisor' and answering service telephone operators' demographics:

Switchboard Operator SupervisorAnswering Service Telephone Operator
Average age5353
Gender ratioMale, 22.8% Female, 77.2%Male, 14.6% Female, 85.4%
Race ratioBlack or African American, 14.6% Unknown, 3.6% Hispanic or Latino, 14.0% Asian, 4.6% White, 62.0% American Indian and Alaska Native, 1.2%Black or African American, 13.0% Unknown, 3.5% Hispanic or Latino, 13.3% Asian, 4.4% White, 64.5% American Indian and Alaska Native, 1.2%
LGBT Percentage19%19%

Differences between switchboard operator supervisor and answering service telephone operator duties and responsibilities

Switchboard operator supervisor example responsibilities.

  • Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
  • Supervise telecommunication operations and reinforce the confidentiality in telecommunications.

Answering service telephone operator example responsibilities.

  • Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
  • Maintain great customer relations with VIP arrivals

Switchboard operator supervisor vs answering service telephone operator skills

Common switchboard operator supervisor skills
  • Customer Service, 31%
  • Switchboard Operators, 15%
  • PBX, 12%
  • Payroll Entry, 11%
  • Phone Directory, 8%
  • Telephone Calls, 7%
Common answering service telephone operator skills
  • Customer Service, 38%
  • Appointment Scheduling, 12%
  • Transferring Calls, 12%
  • Two-Way Radio, 10%
  • Switchboards, 9%
  • Computer System, 7%

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Updated January 8, 2025

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