Team manager jobs in Bradenton, FL

RFID Hotel is looking for a service-driven, people-focused leader to oversee our Customer Experience team at one of the largest and most-trusted suppliers of RFID key cards and credentials for hotels and resorts. This role is perfect for someone who's hands-on, thrives in a fast-paced environment, and loves creating structure, consistency, and accountability in customer operations. Your goal? To deliver world-class customer experiences that drive loyalty, efficiency, and long-term growth. This role is both strategic and hands-on. The Customer Experience Supervisor will lead by example, working alongside the service team to manage key accounts, respond to customer needs, and continuously refine processes for scalability and excellence. You will serve as both a coach and a contributor, ensuring the team delivers consistent, high-quality service while also identifying and implementing improvements that drive efficiency and growth with hospitality-level service. Why Join Us? High-Impact Role: You'll have a direct influence on daily service operations and customer satisfaction. Collaborative Culture: Work alongside a driven, supportive team that values accountability, respect, and results. Competitive Compensation: $55K-$75K depending on experience + quarterly bonus potential. Benefits: Health, dental, vision, paid vacation, generous 401(k) company contribution, and a culture built on service and excellence. What You'll Do Lead by Example: Work alongside the service team to manage daily customer inquiries, orders, and issue resolution while modeling best practices in communication and responsiveness. Provide coaching, feedback, and real-time support to ensure service excellence. Maintain Standards: Monitor performance metrics (response time, resolution time, accuracy, etc.) and ensure the team meets established KPIs and SLAs. Handle Escalations: Serve as the primary point of contact for elevated or sensitive customer issues, resolving them quickly and professionally. Coach & Develop: Conduct one-on-one check-ins, performance reviews, and ongoing training to strengthen communication, product knowledge, and consistency. Ensure Process Adherence: Uphold and refine SOPs for customer communications, order processing, returns, and issue resolution. Identify process gaps and collaborate with leadership to implement improvements that increase efficiency and customer satisfaction. Partner Across Departments: Collaborate closely with Sales, Operations, and Production to ensure customers receive accurate information and timely support. System Oversight: Help manage CRM and ticketing tools (Zendesk, NetSuite, or equivalent) - ensuring data accuracy and efficient workflow routing. Identify Improvements: Track common service issues or process gaps and recommend operational enhancements to improve customer experience and internal efficiency. Support the onboarding and training of new team members as the department grows. What You Bring 3+ years of experience leading or supervising customer service or account support teams. Strong leadership presence - calm under pressure, solution-oriented, and empathetic. A hands-on leadership style with the ability to guide others while actively contributing to daily operations. Excellent communication and conflict resolution skills. A customer-first mindset focused on responsiveness, ownership, and long-term satisfaction. Solid understanding of CRM, ticketing, and workflow management tools. Proven ability to track metrics and drive performance improvements. Passion for hospitality, service, and delivering exceptional customer care. Must live within commutable distance to Tampa, FL (33619). Be the Heart of Our Guest Experience If you're a customer-centric leader who thrives in high-energy environments and believes that world-class service is a strategic differentiator, we want to hear from you. All offers of employment are based on the successful completion of a pre-employment background check, drug screen and reference check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee's employment at any time with or without reason or notice.

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full-Time Salary: $55,000 - 65,000/ year Base Plus Incentives! ***Paid like the owner based on profit 3 Different Incentive Opportunities -Report Card Bonus - Up to $300/ month -Unlimited Earning potential through our monthly profit-sharing program -Unlimited Earning potential through our quarterly profit-sharing program At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuing Education (CE) through TAG U How You'll Make a Difference: As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Consult with patients on treatment options provided by the clinical team, verify insurance payment and collection ensure high-quality of care Hire, develop, manage, and retain the office staff Review monthly business results, manage profit and loss, align sales plan to support business goals, and create strategies to increase profitability Prepare and lead daily huddles with the team to level set expectations to optimize patient experience and business performance Additional tasks as required Preferred Qualifications Minimum of one year of managing a team of direct reports Experience in sales or sales management High school diploma or equivalent; college degree is preferred A people-centric leader who motivates and inspires others Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Additional Job Description Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Call Center Supervisor provides leadership and coordinates the activities of a call center team. This role ensures high-level service by managing inbound/outbound calls and correspondence from members and providers, strictly adhering to all service level agreements (SLAs). The Supervisor is responsible for driving service excellence for their assigned team. Essential Duties and Key Expectations Team Management & Service Levels: Lead and coordinate the team, constantly monitoring call center metrics to ensure all SLAs are met (e.g., minimum 90% of calls answered in 45 seconds; Average Speed to Answer under 40 seconds; Abandon Rate under 5%). Call & Correspondence Oversight: Ensure prompt handling of all member/provider communications. Urgent email issues must be addressed within 4 hours, and all other correspondence/scheduled calls within 1 working day. Support & Production: Handle calls during peak times to maintain service levels. Ensure representatives follow up on open issues and maintain a minimum production of 150 transactions (calls or written responses) per week. Quality & Compliance: Maintain a team audit score average of 93% or higher. Ensure absolute team compliance with privacy (HIPAA) and data accuracy standards. Client & Process Liaison: Act as the point of contact for external parties on escalated service issues. Assist in developing departmental policies and procedures. Qualifications and Experience Insurance Sector Experience Required: A minimum of 2 years in a Supervisory role within an inbound Customer Service Center, specifically servicing health insurance policies or benefits. Total Call Center Experience: A minimum of 5 years working in an inbound Customer Service Center (as a Representative, Supervisor, or Trainer/Auditor). Competencies Strong organizational, interpersonal, and motivational skills. Excellent written and verbal communication skills. High level of reasoning and analytical skills; detail-oriented.

About PCS PCS is a Managed Services Provider (MSP) with offices across Florida. We deliver white-glove IT support, cybersecurity, and cloud solutions that simplify technology for businesses. As we continue to grow, we are seeking a proactive and detail-oriented Operations Manager to oversee daily business operations, support cross-departmental coordination, and drive continuous improvement in administrative, financial, and operational processes. Position Summary The Operations Manager plays a key role in ensuring the smooth and efficient functioning of all PCS offices. This individual manages day-to-day operations, coordinates with leadership and technical teams, oversees administrative processes, and ensures that company standards, systems, and workflows are consistently maintained. Key Responsibilities Operational Oversight Manage day-to-day office and business operations across multiple PCS locations. Oversee administrative and procedural functions to ensure consistency and efficiency. Develop, implement, and maintain operational policies and procedures to enhance company performance. Monitor ongoing projects and coordinate between departments to ensure deliverables are met on time and within scope. Team & Staff Coordination Supervise and support administrative staff. Coordinate schedules and attendance management for staff. Support onboarding and offboarding processes for employees. Ensure internal communication and collaboration between departments. Administration Manage vendor relationships and purchase approvals. Assist leadership with financial reporting and budget tracking. Maintain and update company documentation, contracts, and handbooks. Technology & Systems Oversee office technology operations and ensure systems are functioning efficiently. Work closely with IT staff to support technology upgrades, maintenance, and troubleshooting. Utilize company systems such as Autotask and Microsoft 365 to manage workflows and reporting. Leadership Support & Compliance Provide administrative and strategic support to executive leadership. Coordinate company meetings, events, and internal initiatives. Ensure compliance with company policies and safety regulations. Identify operational inefficiencies and recommend improvements. Qualifications & Skills 3+ years of experience in operations management, office administration, or business management. Proven leadership and team management abilities. Strong organizational, analytical, and problem-solving skills. Proficiency in Microsoft Office Suite and related business systems. Familiarity with Autotask or similar service management software preferred. Excellent written and verbal communication skills. Ability to work in a fast-paced, multi-office environment with minimal supervision.

***This is NOT a role with ForceBrands*** Executive Operations Manager / Family Office Lead 📍 St. Petersburg, FL (In-person, full-time) 💼 Confidential Client Are you energized by bringing order to complexity? A fast-moving entrepreneur with multiple ventures is seeking a highly capable operator to run the business, property, financial, and family logistics that keep everything moving. If you thrive in a role where no two days look the same - and you love building systems that make life and work more seamless - this could be the opportunity. This is not a traditional EA role. It's broader, more autonomous, and central to how this household and set of businesses operate. What You'll Own Financial & Administrative Operations Coordinate with accountants, bookkeepers, and advisors on taxes, reporting, payments, and insurance renewals. Maintain dashboards for cashflow, investments, and portfolio activity. Manage documentation and filings across multiple entities. Property & Vendor Management Oversee maintenance, projects, and contractor relationships across several properties. Get quotes, manage budgets, and ensure work is completed to standard. Family & Household Support Coordinate calendars, appointments, travel, and logistics for the family. Support day-to-day needs, reservations, errands, and occasional driving. Travel & Schedule Management Book complex travel (heavy points usage) and handle real-time adjustments. Manage a dynamic calendar and anticipate needs. Health & Personal Logistics Schedule medical appointments, track records, and manage insurance claims. Facilitate communication with specialists. Investment Administration Track investments, prepare documentation, and coordinate with advisors. Family Office Buildout (First 6 Months) Digitize years of records, create systems, and centralize information. Build SOPs, financial dashboards, and organizational infrastructure. What Success Looks Like 90 days: Systems organized, dashboards built, recurring workflows managed. 6 months: Operations running smoothly; you're anticipating needs. 12 months: The administrative ecosystem is functioning cleanly and efficiently. Who You Are 10+ years managing complex operations, property portfolios, or high-level executive support. Backgrounds that tend to fit well: accounting/finance, property management, family office operations, or supporting HNWIs. Strong financial literacy and comfort with tax documents, insurance, and investment structures. Highly tech-savvy - comfortable with spreadsheets, cloud systems, and tools like Notion/Airtable/QuickBooks. Excellent judgment and discretion with sensitive information. Calm, proactive, organized, and energized by variety. Able to interface seamlessly with advisors, contractors, and family members. Located in or willing to relocate to St. Petersburg, FL. Compensation 💵 $100,000-$120,000 base salary ➕ Performance bonus ➕ Health insurance If you're a builder of systems, a steady operator, and someone who takes pride in making everything around you run smoothly, this role offers high trust, autonomy, and direct exposure to entrepreneurship and investment operations.

The SBA Credit Risk Team Lead is responsible for all underwriting activities related to new and existing credit transactions with moderate to higher complexity including client diligence, structuring, and the required analysis and preparation of the underwriting package. They will also manage a team, focused on SBA 7a lending. Responsibilities include, but are not limited to: Proactively communicates with Loan Officers and assigned Credit Portfolio Managers during the underwriting, approval and portfolio management processes. Review and circulate credit packages and modifications for approval. Ensure packages are updated as required by approvers. Underwrite complex new loan requests and modifications. Coordinate with the assigned Commercial Loan Officers, Loan Officer Assistants and Direct Reports all activities required to complete a credit package. Completes performance evaluations, reviews and approves timecards and all other manager related activities for his/her direct reports. Prepare effective packages for credit approval circulation and to present packages to the required level of credit authority. Obtain, and monitor various loan portfolio reports such as Maturing Loans, Past-Due Loans, Annual Reviews and proactively assist lenders with requisite action plans. Assure that credits are accurately risk rated and credits are properly monitored and reported. Adhere and comply with all requirements of Regulation B Adverse Action Procedures -- Florida Division. Create and maintain current BSA Information. Adhere and comply with all requirements of watch list and EDD procedures. Manage and track covenants, borrowing bases, A-R Ageing, etc. for their accounts. Assist in preparation of quarterly CLMR reports. Advise Lenders on all matters related to the Bank's Credit Policy and related Procedures/Forms. As time allows conduct annual site visits, attend loan closings and other tasks required to support assigned lenders. Required Skills: Knowledge of SBA 7a Underwriting Knowledge of credit underwriting, accounting and loan documentation with the ability to. Ability to effectively communicate credit concerns and formulate alternate loan structures to customers, business unit team leaders, department heads and senior management. Proficient computer skills using Microsoft Word, Excel and Outlook. Strong level of interpersonal and social skills needed to interact with loan officers, administrative staff and customers. Strong personal time management skills. Strong mathematical skills. Strong credit skills. Strong administrative skills. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Required Experience: High School Diploma or GED and a minimum of seven years of experience in a commercial lending environment in a credit-oriented and underwriting position. Bachelor's degree, completion of a formal credit training program, and prior supervisory experience is preferred. Full-time/Part-time Full-time FLSA Exempt Location(s). 405 N Westshore Blvd, Tampa, Florida 33609, United States 180 Fountain Pkwy N Suite 200, St Petersburg, Florida 33716, United States Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Job Details Pay Range $110,600.00 - $195,700.00 / year Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. undefined

Job Description As the Personal Lines Service Lead at Boyd Insurance, you will lead our efforts in delivering top-tier insurance solutions to our current and future clients. You will play a pivotal role in managing our personal lines service team and connecting their efforts with those of the sales staff. You will contribute to setting strategic directions, ensuring efficiency and superior client experience. Position Summary: Team Leadership: Lead and mentor a team of personal lines service staff, fostering a culture of excellence, client-centricity, and professional development. Oversee daily operations, assignments, and performance evaluations within the personal lines department. Market Analysis and Product Selection: Stay informed about industry trends, regulatory changes, and market dynamics that may impact on personal insurance offerings. Collaborate with insurers and underwriters to select and negotiate coverage options that benefit clients. Process Oversight: Continuous evaluation of processes to ensure efficiency and that staff is abiding by standard process. Client Experience Champion: Consult with leadership on how to develop a communicative, easy, and more robust client experience utilizing automation and technology.

. Experience not required--on-the-job training is provided. Candidates must be professional, communicate well, and care about people. Although we have various positions available, we are currently looking for a motivated individual who either has management experience, or an aptitude for leadership and a willingness to learn. This is an entry-level position with ample opportunity to grow within our management structure. Below is a description of the position we are looking to fill: · The team manager will be hands-on in overseeing day to day operations of a group of team members. · Implementation and monitoring of training systems · Involvement in recruitment processes · Customer Service, including garnering and servicing clients. · Involvement in weekly manager-development meetings · Proper handling of paperwork and minor administrative duties · Will be groomed for higher management roles for the company What we offer: · Career growth · 1st raise after 60 days · Yearly company convention · Lifetime renewals · Weekly bonuses · Ability to travel · Managerial Training Other positions will temporarily be available for qualified candidates. Please apply if you would like to be considered as a potential interviewee to join the excitement at The Violand Agency. Company Description The Violand Agency stands as a dedicated partner for businesses, offering a unique Worksite Advantage Program that provides benefits and security to employees. Our commitment extends far beyond the benefits we provide; it is deeply rooted in the belief that our products play a pivotal role in safeguarding the financial futures of individuals, especially during their most challenging times. While actively protecting our communities is at the core of our mission, we also actively give back through hands-on volunteer efforts and substantial monetary contributions. Our success is driven by the passion we hold for the products we offer, making our work exceptionally meaningful.

The Team Manager of Advising supervises a team of Financial Aid Advisors and is responsible for ensuring consistent, high-quality advising services to students and families. This position manages day-to-day operations of the advising team, oversees workflow and productivity, and provides resolution for escalated student concerns. The Team Manager ensures that required reports are completed, documents are imaged and linked accurately, and that staff adhere to compliance, customer service, and productivity standards. This role requires strong leadership, regulatory knowledge, and the ability to coach and develop staff in a fast-paced, high-volume environment. Minimum Qualifications: Bachelor's degree in a relevant field. Experience in financial aid, student advising, or related higher education services. Strong leadership and supervisory skills. Excellent customer service, problem-solving, and communication abilities. Preferred Qualifications: Master's degree in a relevant field. Two or more years of experience supervising staff in a financial aid setting. In-depth knowledge of Title IV, state, and institutional financial aid regulations. Proficiency with Banner, BDMS Imaging, and other financial aid/student information systems. Degree Equivalency Clause: Four years of direct experience for a bachelor's degree. • Senate Bill 1310- The Florida Senate (************************************************ is conditional upon meeting all employment eligibility requirements in the U.S. • SB 1310: Substitution of Work Experience for Postsecondary Education Requirements • A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed: • (a) Two years of direct experience for an associate degree; • (b) Four years of direct experience for a bachelor's degree; • (c) Six years of direct experience for a master's degree; • (d) Seven years of direct experience for a professional degree; or • (e) Nine years of direct experience for a doctoral degree • Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. • Minimum Qualifications that require a high school diploma are exempt from SB 1310. Team Supervision & Staff Development-35% Supervise, train, and evaluate a team of Financial Aid Advisors, ensuring staff performance aligns with institutional policies, federal and state regulations, and service expectations. Provide ongoing coaching and professional development to staff, fostering a culture of continuous improvement and student-centered service. Monitor advisor caseloads and ensure staff complete assigned work in a timely and compliant manner. Escalated Student Support & Advising - 25% Serve as the primary point of contact for escalated student and parent issues, working to resolve complex situations with accuracy, professionalism, and empathy. Collaborate with leadership and other departments (Registrar, Student Accounting Services, Student Success, etc.) to support coordinated student services and process improvements. Operational Oversight & Compliance - 25% Monitor and ensure the accurate imaging and linking of documents to student files, maintaining compliance with federal, state, and institutional guidelines. Oversee team reports to track workload, productivity, and compliance; ensure timely completion and accuracy. Maintain knowledge of financial aid regulations to ensure team compliance in daily operations. Outreach & Institutional Engagement - 10% Participate in outreach activities, orientations, and recruitment events as needed. Represent the Office of Financial Aid in meetings and cross-departmental initiatives. Other Duties as Assigned - 5% Perform other duties and special projects assigned by senior leadership.

Join Our Dynamic Team as a Dental Office Manager! Are you ready to take the lead in an exciting and rewarding role? We're looking for a passionate, experienced Dental Office Manager to help us create a smooth, efficient, and welcoming environment for our patients and team in Bradenton FL. This is an incredible opportunity to join a close-knit, dedicated team that thrives on teamwork, transparency, empowerment, and respect. As the Dental Office Manager, you will play a pivotal role in the heart of our practice, making sure everything runs smoothly, patients feel cared for, and our office operates like a well-oiled machine. If you're ready to inspire and lead with honesty, accountability, and a commitment to excellence, we want to hear from you! What You'll Do: Be the Face of Our Practice: Lead the front desk team, greeting patients with a smile, managing appointments, and ensuring a seamless experience. Keep Things Organized: Maintain accurate patient records and ensure everything is up-to-date, so our team can provide the best care possible. Manage Office Flow: Oversee inventory, order supplies, and ensure our office is stocked and running efficiently. Ensure Compliance: Keep our practice aligned with state and federal regulations, ensuring the highest standards of care and safety. Handle Finances with Precision: Oversee billing, collections, and office finances to keep our practice financially healthy. Lead with Passion: Supervise, train, and motivate a talented team of professionals who are dedicated to providing the best patient care. Foster a Positive Environment: Ensure our office is not just organized, but a fun and inspiring place to work every day. Why You'll Love Working With Us: Competitive Pay & Benefits: Enjoy a competitive salary and a generous benefits package. Professional Growth: We're committed to your personal and professional development-there's always room to grow! Work/Life Balance: We value your well-being and offer flexibility to help you maintain balance. Inclusive, FUN Culture: We work hard, but we also know how to have fun, celebrate wins, and build a workplace where everyone feels valued. If you're a proactive, solution-oriented Office Manager with a knack for leadership and a passion for making a difference, we'd love for you to bring your expertise to our thriving dental practice. Apply now to embark on a fulfilling career that will challenge and reward you every step of the way! Ready to make an impact? Apply today and join a team that values YOU! Requirements 1-2 years management experience in dental 1-2 years dental insurance experience

About the Role As a Manager of Customer Support at Validity, you will be responsible for ensuring Validity provides a best-in-class support experience. You will leverage your previous success in developing regionally distributed, scalable, and efficient support teams that manage a mix of cases, phone, and chat interactions to maximize overall team performance and provide efficient customer service. The role requires you to be passionate about establishing and maintaining a culture of continuous improvement starting from hiring the right people, to building a consistent level of expertise and following up with on-going professional development for your team. Finally, as a Manager - Customer Support, you will inspire and motivate teams by identifying and eliminating barriers and/or limits which constrain the team and keep them from reaching and exceeding goals on a regular basis. Team Dynamic To be successful here, you must be: Highly customer-focused - passionate about delivering consistently positive customer experiences. You will ensure your team takes ownership of customer issues, demonstrates empathy and acts with the appropriate level of urgency to resolve cases. A role model who leads by example, collaborates well cross-functionally and communicates effectively within your own team. You are willing to roll up your sleeves to get the job done, inspiring and supporting your team along the way. No job is beneath you. Someone who demonstrates a positive and constructive approach to management, supporting the company‘s objectives, exercising sound judgement, gaining alignment and providing effective direction within the team. A good communicator with attention to detail, strong follow through and excellent written communication skills Continuously looking for operational and service delivery improvements; able to execute improvement initiatives by developing and implementing new processes. Effective at resolving issues systemically - identify the root cause of problem areas to prevent reoccurrences Metric-driven, able to measure, monitor, and achieve team KPIs Position Duties and Responsibilities Manage the daily workflows of a global support team, monitoring email product support queues, handling escalations, and driving consistent service levels. Conduct regular team training to improve product knowledge, communication, and problem-solving skills. Closely monitor support KPIs (e.g., response time, resolution time, CSAT) to ensure service excellence. Evaluate cases and create reports to drive improvements. Manage and bring conclusion to ticket escalations. Review the internal Support process regularly, identify process gaps and determine solutions to resolve them. Stay deeply involved with the needs of your team, what they are working on, and what they are concerned about, and regularly communicate this back to upper management. Provide career development planning and guidance to your team, meeting 1:1 with direct reports on a regular basis. Required Experience, Skills, and Education 2+ years directly managing a ticket/case-based support team. 4+ years in a customer support role. Demonstrated success managing a team of support representatives; proven experience in a role with similar responsibilities and requiring the above-mentioned competencies Success in meeting/exceeding Customer Support KPI's - such as Time to Resolution (TTR), minimizing Backlogs, and improving Customer Satisfaction metrics. Experience building reports and analyzing data to effectively drive process improvements and improved client experiences. Experience in a growth-stage company, managing hyper-growth and change within a team. Excellent written and verbal skills. Preferred Experience, Skills, and Education Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force Experience with the use of AI to improve support efficiency and effectiveness. Experience in Email Marketing SaaS a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

Full-time Description Manages and oversees The Spring's children's programs including the Kid's Team Program and daycare. Supervises the Kid's Team Advocates, daycare staff, and coordinates activities. Ensures high quality programs are available to all children residing in shelter. Responsibilities and Duties Directly oversees and manages the Kid's Team. Carries supervisory responsibilities in accordance with the organization's policies and applicable laws. Includes interviewing, hiring, training, scheduling and coaching employees; plans, assigns and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems. Oversees and ensures that staff comply with ethical standards and quality of service. Participates in developing and implementing Children's Services program curriculum, policies, procedures, forms, and guidelines with the supervisor. Coordinates meaningful, fun, and engaging services for children and families in shelter. Engages families to encourage them to participate in the Kid's Team program. Ensures appropriate child care licensing is maintained as required of employees; and funding source standards and reporting requirements are adhered to for the department. Oversees maintaining written records required for programmatic reporting, including compiling and preparing data reports for funders. Meets with Kid's Team staff on a regular basis for supervision and guidance. Facilitates child care classes, provides child care, before and after school care, groups for children, provides supportive counseling, and case management for children, as needed. Creates outcome reports for program delivery, including group pre/posttests. Conducts community presentations to community professionals. Attends staff meetings, training sessions, and supervisory meetings as required. Supplements and assists the daycare staff as needed. Occasional duties or projects which may be performed at irregular intervals: Performs other related duties as assigned. Accountability: Areas in which the position is accountable/responsible: Control of Costs: Has accountability for costs invoked by the department. Approves departmental and employee expenses as required. Budgets: Must maintain expenditures to ensure they are within the department's budget. Compiles information and assists the supervisor with preparing the department's budget. Policy Planning and Development: Is instrumental in the department's policy development and implementation. Customer Service: Has high degree of responsibility for maintaining quality services to children and families. Represents The Spring with professionalism. Records: Oversees that records and documentation are accurate and current. Quality Control: Oversees the department and ensures high quality care and counseling are provided by staff members. Supervision Responsibility: Supervises the Kid's Team, interns and volunteers of the program. Business-Related Contacts: Internal: Has contact with other program staff to provide technical assistance or to work together on a project. Has contact with volunteers who staff The Spring of Tampa Bay and agency Board of Directors during fund raisers. External: Has contact with community leaders during program monitoring visits, presentations, educational purposes, and shelter tours. Occasionally has contact with representatives of funding sources during programmatic monitoring visits. Requirements Education/Training/Experience Bachelor's Degree in Early Childhood Education, Child Development, Elementary Education or Special Education or related field. At least one year of qualifying teaching experience in a certified child care center or comparable group care program in the care of preschool age children. Five years progressively responsible, professional child development experience, including two years of supervisory experience. Position requires Infant Child CPR Certification, First Aid Certification, Food Handlers License, and successful completion of a background investigation. MUST have active Childcare Director Credentials. Specialized equipment or machines used in the course of the duties of the position. Computer (word processing and spreadsheet applications). Certification or Licensing Requirements Valid Florida driver's license, two years driving experience, acceptable Motor Vehicle Report, active automobile insurance and dependable transportation is required. Requires 24-hour FCADV/DCF Core Competency training and additional 6 hours to qualify for Privilege status. Requires ongoing 16-hours of FCADV/DCF related training after the first year Must be able to pass and maintain a Level II background check Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires verbal communication on an individual and group basis (in person and by telephone), supervising groups of children, and compiling/preparing reports. Traveling to public and private educational facilities and presenting information to groups and individuals is also required. The position requires walking, standing, sitting, reaching, and using hands. Stooping and crouching are sometimes required (to play with children and to sit on the floor with the group). Talking and hearing is required most of the time. The job requires lifting and/or moving up to 25 pounds. The position also requires close vision for preparing and viewing documents and ability to adjust focus. Work Environment Work is generally performed in both classroom and an outdoor environment, with frequent interruptions and irregularities in the work schedule. Frequent walking, standing, lifting, stooping, or carrying of equipment and materials may be required. Incumbents may be required to lift and carry up to 50 pounds. Incumbent may be exposed to infectious diseases. Additional Remarks: Strong communication skills (both verbal and written) are required. Must be able to work with minimum amount of supervision. Behavior Expectations: The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook, we are… Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set. Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide. Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people. A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work. Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good. A Safe Space. Safety leads each interaction with survivors. Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community. Salary Description 50,000

Additional Information All your information will be kept confidential according to EEO guidelines.

Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact. The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Job Description The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Strong leadership and communication skills with the ability to guide and motivate teams. Excellent problem-solving abilities and a customer-centric mindset. Solid organizational skills with attention to detail and process improvement. Ability to work effectively in a fast-paced, collaborative environment. Proficiency in support systems, ticketing processes, and performance tracking tools. Additional Information Benefits Competitive salary range of $55,000 - $61,000 Opportunities for career growth and professional development Supportive and dynamic work environment Job Type: Full-time Skill-building and advancement opportunities within a growing company

In this role, you'll support our mission of Smiles For Everyone by overseeing daily operations, fostering a positive patient experience, and supporting the success of the team. Schedule (days/hours) Mon- Friday 8am-5pm x1 Sat per month Responsibilities * Overseeing patient scheduling, managing collections and receivables, getting supplies and navigating other operational expenses * Keeping an eye on staff productivity and supporting the team where necessary * Managing staff trainings on patient care, equipment monitoring, maintenance duties and compliance Qualifications * At least one year of experience as an office manager in a Dental office * Experience leading a team * Knowledge of dental terminology Compensation $50,000 - $60,000 per year About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************

Description Hillsborough County Tax Collector Job Description Customer Experience Manager Reports To: Tax Collector/Chief Deputy Tax Collector Department: Administration Purpose: Works under the general direction of the Tax Collector/Chief Deputy Tax Collector to develop, implement, and oversee customer experience and engagement strategies that enhance satisfaction, loyalty, and operational excellence across all customer touchpoints within the Tax Collector's Office. Principal Duties and Responsibilities (Essential Job Functions) · Design and implement comprehensive customer experience strategies aligned with organizational goals and values* · Develop and deploy customer feedback mechanisms and analyze feedback, metrics, and performance data to identify trends and areas for improvement* · Collaborate with operations teams to implement customer flow optimization strategies that reduce wait times, improve contact center outcomes, and improve service efficiency across operations · Develop and present recommendations to leadership based on customer flow analysis, including process improvements, staffing adjustments, and technology enhancements · Monitor and evaluate customer service delivery practices at various customer touchpoints* · Develop and maintain customer service standards, policies, and procedures for consistent service delivery in-person, by phone and online* · Develop and implement training programs focused on customer service excellence* · Analyze customer flow patterns using data analytics tools, heat mapping, and customer behavior tracking to understand traffic patterns and conversion rates · Conduct regular audits of customer pathways to ensure seamless transitions between different service touchpoints and departments · Other related duties as assigned Job Specifications (including knowledge, skills, abilities, and physical requirements) · Comprehensive knowledge of customer experience management principles and best practices · Data analysis and interpretation using tools like Excel, Tableau, Power BI, or Google Analytics to identify trends and patterns in customer behavior · Thorough understanding of customer service metrics, analytics, and performance indicators · Awareness of relevant regulations and compliance requirements applicable to Tax Collectors · Knowledge of customer survey tools, focus group facilitation, and CRM systems · Knowledge of process improvement methodologies · Strong leadership and team development skills · Excellent problem-solving and critical thinking abilities · Superior communication skills, both written and verbal · Experience in community engagement and public relations · Ability to analyze complex data and translate insights into actionable strategies · Ability to build consensus and collaborate across departments · Ability to manage complex customer issues with diplomacy and professionalism · Ability to maintain confidentiality when handling sensitive customer information · Work requires regular and reliable attendance · Work requires analyzing data, preparing reports, and ability to concentrate · Work may require standing and walking up to 60% of the time Working Conditions · Work is performed primarily in an indoor office environment without hazardous or unpleasant conditions · Requires visits to service center locations to observe operations and customer interactions · May require occasional evening or weekend hours to address service issues or attend community events Requirements Qualifications · Bachelor's degree in Business Administration, Public Administration, Customer Service Management, or related field and 5 years of progressive experience in government service delivery. · At least 5 years of leadership/management experience in customer operations and engagement in a customer-focused environment. · An equivalent combination of education and experience may be substituted as permitted by law. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job nor does it represent all that may be required of a job incumbent during the course of employment with the Hillsborough County Tax Collector's Office.

Job DescriptionAbout Us We are a growing priavte dental practice dedicated to delivering exceptional patient care while fostering a positive, team-oriented environment. We're seeking a motivated and detail-oriented Dental Office Manager to help lead our team and support the continued success of our practice. This position offers long-term growth potential for the right candidate. Position Overview The Dental Office Manager is responsible for the coordination of daily operations, ensuring efficiency, supporting team members, and delivering an outstanding patient experience. The ideal candidate is enthusiastic, self-motivated, organized, detail-oriented, and an excellent communicator. Key Responsibilities Schedule Coordination: Manage and optimize the provider and hygiene schedules to ensure smooth daily operations and production goals. Team Leadership: Supervise, train, and support team members to maintain a cohesive, productive, and positive work environment. Accounts Receivable Management: Oversee AR, monitor outstanding balances, follow up on unpaid claims, and ensure accurate financial tracking. Patient Assistance: Greet and assist patients with check-in/check-out, questions, and overall support throughout their visit. Insurance Verification: Verify patient insurance benefits, eligibility, and coverage details for treatment planning and billing accuracy. Treatment Plan Coordination: Present treatment plans, review financing options, and ensure patients understand their recommended care. Financial Review: Analyze financial reports, production/collection trends, and office performance metrics. Collections: Collect patient balances, manage payment arrangements, and ensure accurate posting of payments. Patient Relations: Address and resolve patient concerns with professionalism and empathy. Practice Growth & Logistics: Develop strategies to increase patient flow, improve operational efficiency, and support long-term practice growth. Ideal Candidate Qualities Enthusiastic and positive attitude Self-motivated and proactive Strong organizational and multitasking abilities Exceptional attention to detail Excellent verbal and written communication skills Leadership experience in a dental or medical office preferred Ability to adapt, learn, and grow with the practice Benefits Dental benefits Vacation time Sick time Achievable monthly bonuses Opportunities for career growth within the practice If you are excited to take the next step in your career and join a supportive, growth-minded dental practice, please send your resume and a brief cover letter. We look forward to meeting you! Skills: General Practice Billing Claims/Appeals Insurance Management Experience Marketing Treatment Planning Scheduling Dentrix Benefits: Dental PTO Bonuses Compensation: $40,000-$70,000/year

The Denture Place is excited to announce a job opening for a full-time Dental Office Treatment Coordinator/Office Manager. This pivotal role within our organization is ideal for a dynamic and driven individual who is eager to make a significant impact in a thriving dental practice. As we continue to grow, we are in search of someone who can handle the complexities of treatment coordination and office management with a high degree of professionalism and effectiveness. We are a privately owned, modern dental practice dedicated to providing exceptional dental care. The right candidate for this role will be enthusiastic about developing their career and expanding their skills in a supportive and energetic environment. If you are looking to step up in your dental career and lead a team towards excellence in patient care and operational success, we encourage you to apply for this vital position. Duties and Responsibilities Presenting and coordinating treatment plans effectively to patients. Communicating closely with our doctors to ensure patient care is seamlessly integrated. Submitting dental insurance claims and processing Explanation of Benefits (EOBs). Maintaining thorough collections and accurate aging reports. Tracking and reporting key metrics for the office to aid in strategic planning. Developing and maintaining strong relationships with patients, ensuring a high level of satisfaction and care. Overseeing the daily operations of the dental office to ensure efficiency and compliance with all policies and regulations. Mentoring and leading office staff to promote a collaborative and effective workplace. Managing patient scheduling to optimize workflow and maximize resource utilization. Handling patient issues and inquiries with utmost professionalism Ensuring that the office adheres to industry standards and regulations while maintaining a safe and welcoming environment for both staff and patients. Requirements Minimum of 1 year of experience as a Dental Assistant (Required). High School Diploma (Required). US Work Authorization (Required). Experience working with Eaglesoft dental software (Preferred). Bachelor's degree in a relevant field (Preferred). Bilingual in Spanish would be a beneficial Driven and self-motivated with a proven track record of reliability in previous roles. Outstanding customer service skills and a positive attitude towards patients and coworkers. Ability to learn quickly and eager to take on new challenges in a changing environment. Excellent organizational skills and the ability to multi-task effectively in a fast-paced setting. Strong team player with the ability to foster a cohesive and productive workplace culture.

Overview: The Manager, Application Support provides day-to-day tactical and personnel management of the Customer Support team to include managing productivity, personnel, and technical product issues. This position leads the team to enhance the overall customer experience while achieving departmental and company directed goals. Duties and Responsibilities: Directly manages a team of support personnel including setting clear objectives, evaluating progress, and instilling a high-performance culture with focus on teamwork, service excellence, and ownership for resolving customer issues; implements procedures and metrics pertinent to the effective and efficient operation. Develops and refines standard operating procedures for ticket management, monitoring, alerting, and incident management processes; Serves as point of escalation for customers to resolve highly complex problems; collaborates with cross functional teams to resolve escalated customer complaints. Stays abreast of new product developments and tactical direction to the business regarding technical support challenges; provides documentation and specific product suggestions influencing product direction. Manages operational and communication impacts of planned changes, outages, and technology emergencies. Collaborate with key internal stakeholders to drive customer success and quality to provide long-term value for our customer base; Partner with Inovalon's cross functional teams to provide customer feedback, streamline processes and improve customer outcomes Engage directly with our customers to garner feedback and ensure quality of service; Build upon Inovalon's Support career framework to enhance the team's focus on personnel development; Maintains knowledge of technology and industry trends and processes and disseminates information to the Customer Support team. Maintains compliance with Inovalon's policies, procedures, and mission statement. Adheres to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures with respect to any aspect of the data handled or services rendered in the undertaking of the position. Fulfills those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company. Job Requirements: Minimum 5 years' experience in customer facing support roles Minimum 2-2 years leading customer-facing support teams with a commitment to providing superior customer experiences; Proven experience working in Support in a growing SaaS-based company; Dedicated cross-functional orientation and ability to build relationships with other leaders and teams; Creative problem-solving ability and forward-thinking mentality; Strong leadership and communication (verbal, written, and presentation) skills; Previous experience managing remote teams and ability to develop both in-office and virtual teams; Proven ability to execute strategic projects that enhance and support customer support excellence; Demonstrated working knowledge of budgets; and Experience driving innovation and continuous improvement programs. Education: Bachelor's degree in business management or relevant field of study. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; Travel for this position will require business travel to other locations up to 25%.