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  • Director, Global Customer Service Enablement

    AEG 4.6company rating

    Team manager job in Tampa, FL

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world's most inspiring events, and fostering deeply engaged communities that change lives. By 2028, we aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit. As part of our team, you'll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You'll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It's a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit ************************************ For our IRONMAN Group in the United States, we are seeking a highly motivated individual for the position of Director, Global Customer Service Enablement. The Director of Global Customer Service Enablement is a critical position that will develop and drive various strategies and execute plans to improve the customer service experience, increase global efficiency and enable the business to achieve scalable growth. This is a new position that will require strong strategic thought leadership and hands on tactical service management of systems, tools and processes to support the service experience for all IRONMAN Group customers. What You'll Be Doing Step into a role where no two days are the same, and your impact is felt far beyond your desk. You will: Develop key elements of Service enablement while partnering across Ops/Marketing/Tech/Reg/Legal. This could include process improvement, voice of the customer or internal stakeholder impact analysis, development and rollout of better tools to bring value to our customers and service teams. Independently scope, lead & own workstreams within a larger initiative and/or support the completion of specific projects within larger more complex workstreams. Create, compile, and analyze ideas for service improvement. Analyze and evaluate based on customer, financial, front line service team and competitive considerations - depending on the nature of the project. Conduct pilots to ascertain best practices for future implementation of enablement activities. Design & continuously refine processes, roles, tools & metrics. Cultivate strong relationships across the organization and partner with business units to solve problems and identify business improvement opportunities. Have a passion for the customer perspective and bring it to your projects as a north star. Understand the perspective of the front-line service teams, understand the world from their point of view, develop a passion for making them amazingly successful at everything they do! Lead and execute initiatives focused on optimizing the digital customer experience, including knowledge base, chat bots, and self service capabilities. Lead and execute initiatives that improve the case management function, including optimizing the CRM, building out SLA reporting, establishing basic WFM functionality, and routing strategies. Build out our ability to gain VOC insights and the strategy on how to action against those observations to optimize our NPS What You Bring to the Team We're looking for someone who doesn't just tick boxes, but thrives in our fast-paced, global environment. Ideally, you have: 5+ years of experience leading and developing front line and service enablement teams 5+ years of experience coordinating process, performance, system and tech improvements for a global company and across owned and third party-BPO environments Proven track record of delivering multi million dollar improvements to customer experience, efficiency or revenue optimization. Proven expertise with customer journey mapping and solutions design/ implementation. Proven expertise in service optimization, service KPI design and reporting, and 5+ years of successful Lead Project Management experience of cross departmental, functional and geographical project initiatives. English Fluency-written and spoken Bachelor's degree in business management or comparable work experience Why You'll Love Working With Us At The IRONMAN Group, we're not just building careers-we're building lifestyles driven by passion, performance, and purpose. A culture you can feel - Step into an open, modern, and friendly environment where teamwork crosses borders and cultures and ANYTHING IS POSSIBLE. Live the race - Free entries to our legendary endurance events, so you can experience the event spirit first-hand. Grow without limits - Access to our online learning platform and other trainings to keep your skills sharp and your curiosity alive. We've got your back - Our Employee Assistance Program (EAP) is here to support you with both personal and professional challenges. The above declarations are not intended to be an "all inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
    $87k-111k yearly est. 8d ago
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  • SBA Credit Risk Team Lead

    Valley Bank 4.4company rating

    Team manager job in Tampa, FL

    The SBA Credit Risk Team Lead is responsible for all underwriting activities related to new and existing credit transactions with moderate to higher complexity including client diligence, structuring, and the required analysis and preparation of the underwriting package. They will also manage a team, focused on SBA 7a lending. Responsibilities include, but are not limited to: Proactively communicates with Loan Officers and assigned Credit Portfolio Managers during the underwriting, approval and portfolio management processes. Review and circulate credit packages and modifications for approval. Ensure packages are updated as required by approvers. Underwrite complex new loan requests and modifications. Coordinate with the assigned Commercial Loan Officers, Loan Officer Assistants and Direct Reports all activities required to complete a credit package. Completes performance evaluations, reviews and approves timecards and all other manager related activities for his/her direct reports. Prepare effective packages for credit approval circulation and to present packages to the required level of credit authority. Obtain, and monitor various loan portfolio reports such as Maturing Loans, Past-Due Loans, Annual Reviews and proactively assist lenders with requisite action plans. Assure that credits are accurately risk rated and credits are properly monitored and reported. Adhere and comply with all requirements of Regulation B Adverse Action Procedures -- Florida Division. Create and maintain current BSA Information. Adhere and comply with all requirements of watch list and EDD procedures. Manage and track covenants, borrowing bases, A-R Ageing, etc. for their accounts. Assist in preparation of quarterly CLMR reports. Advise Lenders on all matters related to the Bank's Credit Policy and related Procedures/Forms. As time allows conduct annual site visits, attend loan closings and other tasks required to support assigned lenders. Required Skills: Knowledge of SBA 7a Underwriting Knowledge of credit underwriting, accounting and loan documentation with the ability to. Ability to effectively communicate credit concerns and formulate alternate loan structures to customers, business unit team leaders, department heads and senior management. Proficient computer skills using Microsoft Word, Excel and Outlook. Strong level of interpersonal and social skills needed to interact with loan officers, administrative staff and customers. Strong personal time management skills. Strong mathematical skills. Strong credit skills. Strong administrative skills. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Required Experience: High School Diploma or GED and a minimum of seven years of experience in a commercial lending environment in a credit-oriented and underwriting position. Bachelor's degree, completion of a formal credit training program, and prior supervisory experience is preferred. Full-time/Part-time Full-time FLSA Exempt Location(s). 405 N Westshore Blvd, Tampa, Florida 33609, United States 180 Fountain Pkwy N Suite 200, St Petersburg, Florida 33716, United States Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Job Details Pay Range $110,600.00 - $195,700.00 / year Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. undefined
    $45k-84k yearly est. 1d ago
  • Team Lead ICU Cardiology Nights

    Adventhealth 4.7company rating

    Team manager job in Tampa, FL

    **Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Night (United States of America) **Address:** 3100 E FLETCHER AVE **City:** TAMPA **State:** Florida **Postal Code:** 33613 **Job Description:** $10,000 Sign-On Bonus *For Eligible Candidates $10,000 Relocation Bonus *For Eligible Candidates Schedule: 7:00 p.m.-7:00 a.m. + Prepares monthly schedules for the assigned unit, ensuring coverage for all cases scheduled and add-on cases. + Assists with performance appraisals, corrective actions, and counseling. Provides required documentation for personnel files in a timely manner. Utilizes time effectively and accomplish duties within the necessary timeframe with minimal supervision. Other duties as assigned. + Communicates courteously with internal and external customers in person or on the telephone. Demonstrates respect for co-workers and develops positive working relationships with other departments. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** Associate's of Nursing (Required), Bachelor's of NursingAdvanced Cardiac Life Support Cert (ACLS) - RQI Resuscitation Quality Improvement, Basic Life Support - CPR Cert (BLS) - RQI Resuscitation Quality Improvement, Neonatal Resuscitation Program (NRP) - EV Accredited Issuing Body, NIH Stroke Scale (NIHSS) - EV Accredited Issuing Body, Pediatric Advanced Life Support Cert (PALS) - RQI Resuscitation Quality Improvement, Registered Nurse (RN) - EV Accredited Issuing Body **Pay Range:** $32.76 - $57.47 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Registered Nurse **Organization:** AdventHealth Tampa **Schedule:** Full time **Shift:** Night **Req ID:** 150658338
    $29k-60k yearly est. 1d ago
  • Customer Engagement Coordinator

    Power Design 4.6company rating

    Team manager job in Saint Petersburg, FL

    We're expanding our client experience team with a dedicated Customer Engagement Coordinator who will take the lead on planning and executing offsite customer events. While our existing team members focus on Behind the Bolts and onsite engagements, this role will be solely responsible for delivering memorable offsite experiences that strengthen client relationships and elevate our brand presence. If you're organized, proactive, and passionate about building connections through events and branding, we want to hear from you! Position Responsibilities Take full ownership of planning, coordinating, and executing offsite client-facing events across key markets, ensuring each event reflects Power Design's brand and leaves a lasting impression. Manage all client-facing logistics, including sending invitations, tracking RSVPs, creating detailed itineraries, and serving as the main point of contact to ensure a smooth, professional experience. Build and maintain vendor relationships, secure sponsorships, negotiate favorable terms, and ensure all vendor services meet expectations and align with Power Design's standards. Oversee the sourcing, customization, and distribution of premium promotional items, ensuring timely delivery and thoughtful gifting that reflects our commitment to quality and client connection. Lead the day-to-day management of Threads-including order fulfillment, inventory tracking, and vendor coordination-while ensuring all gifting aligns with Power Design branding and supports internal and external engagement goals. Track usage and spending for swag and gifting programs, maintain accurate records, and provide regular budget and performance updates to leadership. Assist the Business Development team with administrative support and special projects as needed. Collaborate with internal teams to ensure seamless event execution and a cohesive, on-brand client experience. Here's What We're Looking For 1-3 years of experience in events, marketing, business development, administrative support, or similar roles-preferably within the construction industry (internship experience welcome). Strong interpersonal and communication skills, with a sense of urgency, and an interest in client-facing roles. Eagerness to learn and grow. Comfortable networking and building relationships in professional and social settings. Highly organized, self-motivated, and proactive. Ability to travel for events or meetings. Benefits and Perks Competitive salaries offered Exciting, award-winning workplace culture focused on employee appreciation, recognition, and fun Comprehensive medical, dental, vision, life insurance, and Flexible Spending Accounts (FSA) options offered Short and long-term disability plans 401k with company matching available Paid time off and company holidays provided Discounts to a variety of services, mental and physical wellness resources, free Care.com membership, and other perks given to all Power Design team members some of our benefits… Power Design has national health and dental plans, and we also offer life insurance and short and long term disability plans. You'll receive paid vacations and holidays as well as national discount programs for everything from movie tickets to flowers, rental cars, phones and vehicles! We also offer a 401(k) retirement plan as well as incentive and recognition programs. Relocation opportunities may also be available!
    $92k-164k yearly est. Auto-Apply 22d ago
  • Team Manager

    The Beat Music Academy

    Team manager job in Tampa, FL

    . Experience not required--on-the-job training is provided. Candidates must be professional, communicate well, and care about people. Although we have various positions available, we are currently looking for a motivated individual who either has management experience, or an aptitude for leadership and a willingness to learn. This is an entry-level position with ample opportunity to grow within our management structure. Below is a description of the position we are looking to fill: · The team manager will be hands-on in overseeing day to day operations of a group of team members. · Implementation and monitoring of training systems · Involvement in recruitment processes · Customer Service, including garnering and servicing clients. · Involvement in weekly manager-development meetings · Proper handling of paperwork and minor administrative duties · Will be groomed for higher management roles for the company What we offer: · Career growth · 1st raise after 60 days · Yearly company convention · Lifetime renewals · Weekly bonuses · Ability to travel · Managerial Training Other positions will temporarily be available for qualified candidates. Please apply if you would like to be considered as a potential interviewee to join the excitement at The Violand Agency. Company Description The Violand Agency stands as a dedicated partner for businesses, offering a unique Worksite Advantage Program that provides benefits and security to employees. Our commitment extends far beyond the benefits we provide; it is deeply rooted in the belief that our products play a pivotal role in safeguarding the financial futures of individuals, especially during their most challenging times. While actively protecting our communities is at the core of our mission, we also actively give back through hands-on volunteer efforts and substantial monetary contributions. Our success is driven by the passion we hold for the products we offer, making our work exceptionally meaningful.
    $49k-96k yearly est. Auto-Apply 60d+ ago
  • Kids Team Manager

    The Spring of Tampa Bay 3.3company rating

    Team manager job in Tampa, FL

    Full-time Description Manages and oversees The Spring's children's programs including the Kid's Team Program and daycare. Supervises the Kid's Team Advocates, daycare staff, and coordinates activities. Ensures high quality programs are available to all children residing in shelter. Responsibilities and Duties Directly oversees and manages the Kid's Team. Carries supervisory responsibilities in accordance with the organization's policies and applicable laws. Includes interviewing, hiring, training, scheduling and coaching employees; plans, assigns and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems. Oversees and ensures that staff comply with ethical standards and quality of service. Participates in developing and implementing Children's Services program curriculum, policies, procedures, forms, and guidelines with the supervisor. Coordinates meaningful, fun, and engaging services for children and families in shelter. Engages families to encourage them to participate in the Kid's Team program. Ensures appropriate child care licensing is maintained as required of employees; and funding source standards and reporting requirements are adhered to for the department. Oversees maintaining written records required for programmatic reporting, including compiling and preparing data reports for funders. Meets with Kid's Team staff on a regular basis for supervision and guidance. Facilitates child care classes, provides child care, before and after school care, groups for children, provides supportive counseling, and case management for children, as needed. Creates outcome reports for program delivery, including group pre/posttests. Conducts community presentations to community professionals. Attends staff meetings, training sessions, and supervisory meetings as required. Supplements and assists the daycare staff as needed. Occasional duties or projects which may be performed at irregular intervals: Performs other related duties as assigned. Accountability: Areas in which the position is accountable/responsible: Control of Costs: Has accountability for costs invoked by the department. Approves departmental and employee expenses as required. Budgets: Must maintain expenditures to ensure they are within the department's budget. Compiles information and assists the supervisor with preparing the department's budget. Policy Planning and Development: Is instrumental in the department's policy development and implementation. Customer Service: Has high degree of responsibility for maintaining quality services to children and families. Represents The Spring with professionalism. Records: Oversees that records and documentation are accurate and current. Quality Control: Oversees the department and ensures high quality care and counseling are provided by staff members. Supervision Responsibility: Supervises the Kid's Team, interns and volunteers of the program. Business-Related Contacts: Internal: Has contact with other program staff to provide technical assistance or to work together on a project. Has contact with volunteers who staff The Spring of Tampa Bay and agency Board of Directors during fund raisers. External: Has contact with community leaders during program monitoring visits, presentations, educational purposes, and shelter tours. Occasionally has contact with representatives of funding sources during programmatic monitoring visits. Requirements Education/Training/Experience Bachelor's Degree in Early Childhood Education, Child Development, Elementary Education or Special Education or related field. At least one year of qualifying teaching experience in a certified child care center or comparable group care program in the care of preschool age children. Five years progressively responsible, professional child development experience, including two years of supervisory experience. Position requires Infant Child CPR Certification, First Aid Certification, Food Handlers License, and successful completion of a background investigation. MUST have active Childcare Director Credentials. Specialized equipment or machines used in the course of the duties of the position. Computer (word processing and spreadsheet applications). Certification or Licensing Requirements Valid Florida driver's license, two years driving experience, acceptable Motor Vehicle Report, active automobile insurance and dependable transportation is required. Requires 24-hour FCADV/DCF Core Competency training and additional 6 hours to qualify for Privilege status. Requires ongoing 16-hours of FCADV/DCF related training after the first year Must be able to pass and maintain a Level II background check Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires verbal communication on an individual and group basis (in person and by telephone), supervising groups of children, and compiling/preparing reports. Traveling to public and private educational facilities and presenting information to groups and individuals is also required. The position requires walking, standing, sitting, reaching, and using hands. Stooping and crouching are sometimes required (to play with children and to sit on the floor with the group). Talking and hearing is required most of the time. The job requires lifting and/or moving up to 25 pounds. The position also requires close vision for preparing and viewing documents and ability to adjust focus. Work Environment Work is generally performed in both classroom and an outdoor environment, with frequent interruptions and irregularities in the work schedule. Frequent walking, standing, lifting, stooping, or carrying of equipment and materials may be required. Incumbents may be required to lift and carry up to 50 pounds. Incumbent may be exposed to infectious diseases. Additional Remarks: Strong communication skills (both verbal and written) are required. Must be able to work with minimum amount of supervision. Behavior Expectations: The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook, we are… Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set. Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide. Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people. A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work. Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good. A Safe Space. Safety leads each interaction with survivors. Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community. Salary Description 50,000
    $41k-56k yearly est. 60d+ ago
  • GWIM Reg. Ops. Team Manager

    Bank of America 4.7company rating

    Team manager job in Tampa, FL

    Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: Merrill's Retirement and Benefits Contact Center (RBCC), a channel of Wealth Management Client Care, provides award-winning call center support to across multiple products, including 401(k), Equity, and Health Benefit Solutions. The Contact Center is critical to the implementation and delivery of the Workplace Benefits service model of the firm. In RBCC, associates work with plan participants to assist with achieving their retirement goals. From first time investors just getting started in their 401(k) plan, to seasoned financial advisors exercising stock options, associates learn the products and skills needed to assist them all. Supervisor responsibilities include leading a diverse team of 15-20 exempt and non-exempt associates, including FINRA SIE, Series 7, and Series 63 Registered Phone Representatives, who handle 60-80 calls per day. The supervisor is responsible for oversight within the Retirement & Benefits Contact Center in an environment with high financial and regulatory risk. This role is also responsible for providing subject matter expertise across Wealth Management Client Care. Key responsibilities include employee training and coaching, addressing employee inquiries/escalations/ approvals, and team supervision to ensure processes are executed correctly. Individuals should have deep knowledge of all key functions supported. Required Qualifications: FINRA SIE, Series 7, 63 Series 24 (or the commitment to obtain within 240 days) 1 + years leadership experience Ability to confidently lead and influence others and motivate a diverse group of employees Detail oriented with strong organizational skills and ability to manage multiple tasks and priorities at once Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Possess and demonstrate strong communication skills both verbally and in written form Is flexible and projects enthusiasm, optimism and determination Exercises sound judgment and experience making timely and effective decisions Minimum of an intermediate level of proficiency with computers and current technology Ability to think strategically and drive transformation Experience with Microsoft Word, Excel and PowerPoint 1st, 2nd, and 3rd shift as well as periodic weekend coverage Desired Qualifications: Bachelor's Degree Retirement Benefits (401(k)/Equity) product knowledge Familiarity with compliance and regulatory issues Skills: Customer Service Management Issue Management Performance Management Regulatory Compliance Risk Management Business Acumen Customer and Client Focus Problem Solving Talent Development Trading Attention to Detail Drives Engagement Result Orientation Strategic Thinking Valuation Ethics and Practice Standards Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 40
    $61k-91k yearly est. Auto-Apply 30d ago
  • Front Office Manager

    ARL West Chase Management

    Team manager job in Westchase, FL

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests - as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you! What you will have an opportunity to do: The Front Office Manager is responsible for overseeing the front desk operations, ensuring exceptional guest service, efficient check-in and check-out processes, and the overall management of the front desk staff. This leadership role involves coordinating with other departments, managing reservations, and resolving guest issues to enhance the overall guest experience. EXPERIENCE Minimum of three (3) years of experience in hotel front office operations management position. Previous experience in a full-service hotel with 300 or more guest rooms. Required: Hands-on experience using Marriott front office systems. Required: Proven experience supervising, developing, and leading a team of at least 20 employees. Marriott brand training or certification a plus. Demonstrated success in achieving Marriott Bonvoy enrollment and guest engagement goals. KEY RESPONSIBILITIES The primary responsibilities of the Front Office Manager at this hotel include but are not limited to: Oversee daily front desk operations, ensuring high standards of guest service and satisfaction. Lead, coach, manage and train front desk staff, including hiring, onboarding, scheduling, and performance evaluations. Ensure efficient check-in and check-out processes, addressing any guest inquiries or issues promptly. Monitor and manage room availability and reservations, coordinating with housekeeping and sales departments. Handle guest complaints and concerns with professionalism and empathy, ensuring effective resolution. Maintain accurate records of room assignments, reservations, and guest interactions using hotel management software. Collaborate with the Sales and Marketing team to implement promotions and packages to enhance guest experiences. Ensure compliance with hotel policies, procedures, and safety regulations. Conduct regular inspections of the front desk area and lobby to maintain cleanliness and organization. Monitor and control front office labor costs, overtime, and productivity to meet budgetary goals. Ensure proper cash handling procedures and compliance with financial lead standards. Drive guest satisfaction scores (GSS) and online reputation metrics through service excellence and team coaching. Ensure consistent adherence to Marriott brand standards, service culture, and loyalty program requirements. Drive Marriott Bonvoy enrollment performance, ensuring enrollment goals are met or exceeded through associate accountability and consistent execution. JOB QUALIFICATIONS In addition to performing key responsibilities, this position may require a combination of the following skills and experience: Must be able to speak, read, write, and understand the primary language used in the workplace. Strong leadership and interpersonal skills are essential. Excellent organizational and time management abilities. Proficient in using hotel management software and other relevant technology. Review operational reports, guest feedback scores, and service metrics to drive continuous improvement. Ability to work a flexible schedule, including evenings, weekends, and holidays as required by hotel operations. Ability to stand for extended periods and work in a fast-paced environment. What are we looking for? Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
    $39k-54k yearly est. Auto-Apply 15d ago
  • Dental Office Manager

    Bayview Dental Associates 3.3company rating

    Team manager job in Sarasota, FL

    We are seeking an experienced Office Manager to join our dental office located in Sarasota. The ideal candidate will be responsible for managing the day-to-day operations of the office, ensuring a smooth and efficient workflow, and providing excellent customer service to our patients. (S)he will exemplify our company values: Teamwork Transparency Empowerment Accountability Respect Honesty Dental Office Manager Responsibilities: Manage the front desk and reception area, including greeting patients, answering phones, and scheduling appointments Oversee patient records and ensure they are accurate and up-to-date Manage office inventory and order supplies as needed Ensure compliance with all office policies and procedures, as well as state and federal regulations Manage office finances, including billing and collections Supervise and train office staff as needed Maintain a clean and organized office environment We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We strive to provide work/life balance to our employees and foster an environment of belonging, inclusion, and FUN. If you are a motivated and experienced Office Manager looking for a new challenge, we encourage you to apply for this exciting opportunity! Requirements 2+ years management experience in the dental field 2+ years dental insurance experience
    $44k-60k yearly est. 60d+ ago
  • R-172673 Patient Support Program Operations Supervisor (Hub Services/Patient Access)

    Amgen 4.8company rating

    Team manager job in Tampa, FL

    Additional Information All your information will be kept confidential according to EEO guidelines.
    $102k-134k yearly est. 4h ago
  • Customer Support Manager

    Next Coms Talk

    Team manager job in Tampa, FL

    Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact. The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Job Description The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Strong leadership and communication skills with the ability to guide and motivate teams. Excellent problem-solving abilities and a customer-centric mindset. Solid organizational skills with attention to detail and process improvement. Ability to work effectively in a fast-paced, collaborative environment. Proficiency in support systems, ticketing processes, and performance tracking tools. Additional Information Benefits Competitive salary range of $55,000 - $61,000 Opportunities for career growth and professional development Supportive and dynamic work environment Job Type: Full-time Skill-building and advancement opportunities within a growing company
    $55k-61k yearly 60d+ ago
  • Dental Office Manager

    Crawford Implant and Laser Periodontics, LLC

    Team manager job in Saint Petersburg, FL

    Job DescriptionBenefits: 401(k) matching Competitive salary Free uniforms Health insurance Paid time off Crawford Implant & Laser Periodontics, LLC is a two doctor private specialty dental practice that focuses on providing excellent customer care to each and every patient. Our goal is to exceed expectations. We are seeking an experienced and motivated Dental Office Manager to lead our team and support our mission of excellence. Key Responsibilities: Oversee daily operations to ensure an efficient, patient-focused environment Prepare and present treatment plans, managing treatment acceptance Utilize and maintain Dentrix software Coordinate and verify dental insurance, processing claims to help patients to maximize their benefits Train, support and empower team members to reach their full potential Maintain provider schedules, monitoring office performance metrics Qualifications: 4 years dental management experience required Strong understanding of dental billing, coding and patient benefits to prepare and present treatment plans which help patients to create value and understanding their dental health. Proficiency in Dentrix Excellent organizational and leadership skills Excellent communication skills Able to coach and lead others toward excellence Self-motivated with proactive approach to problem solving Passion for mentoring and developing our team to their fullest potential What We Offer: Supportive, non-corporate private practice setting Collaborative and professional team culture Access to modern technology and advanced treatment options Competitive compensation and benefits package If you are ready to make a meaningful impact and grow with a leading specialty practice, we'd love to hear from you! Please email your resume and cover letter
    $41k-60k yearly est. 5d ago
  • Dental Office Manager

    Smile Brands 4.6company rating

    Team manager job in Clearwater, FL

    In this role, you'll support our mission of Smiles For Everyone by overseeing daily operations, fostering a positive patient experience, and supporting the success of the team. Schedule (days/hours) Monday through Friday 8am-5pm Responsibilities * Overseeing patient scheduling, managing collections and receivables, getting supplies and navigating other operational expenses * Keeping an eye on staff productivity and supporting the team where necessary * Managing staff trainings on patient care, equipment monitoring, maintenance duties and compliance Qualifications * At least one year of experience as an office manager in a Dental office * Experience leading a team * Knowledge of dental terminology Compensation $50,000 - $60,000 per year About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
    $50k-60k yearly Auto-Apply 16d ago
  • Dental Office Manager

    Affordable Dentures & Implants

    Team manager job in Clearwater, FL

    JOB PURPOSE: The Office Manager is responsible for overseeing the daily operations of the dental office, supporting the doctor and staff in delivering the best possible patient care. ESSENTIAL FUNCTIONS: Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry. Assist in dental team development, build positive relationships with the dentist and dental team members, manage schedules to meet daily dentistry goals. Assume a leadership role in motivating office team members and proactively seek ways to improve the dental practice. Manage all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals. Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination. Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing Other duties as assigned Educational Requirements: High school diploma GENERAL KNOWLEDGE, SKILLS & ABILITIES: Strong interpersonal, leadership, management, and relationship-building skills Superior written and verbal communication skills Familiarity with dental office procedures and terminology is helpful Strong computer skills and the ability to learn new programs Strong marketing background Competitive spirit with an entrepreneurial mindset to exceed goals Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred
    $41k-60k yearly est. 5d ago
  • Front Office Manager

    Pyramid Birmingham Campus Management

    Team manager job in Saint Pete Beach, FL

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Originally opened in 1949, the Beachcomber's name captures the essence of the property. It's all about the beach. Put your toes in the sand and soak in the sun on 200 feet of private beachfront. As was the norm in the early iterations of Florida hotels, Beachcomber's rooms all open up to a lush courtyard featuring tropical gardens, pools and endless spots to relax in the shade. No matter where you are, at the Beachcomber, you're always just steps from the beach and within earshot of live music emanating from our legendary beach bar, Jimmy B's! What you will have an opportunity to do: We are looking for a dynamic and guest-focused Front Desk Manager to lead our Front Desk and Guest Services team. This role plays a key part in shaping the guest experience from arrival through departure, ensuring service standards are met while keeping daily operations running smoothly. As a visible leader in the lobby, the Front Desk Manager partners closely with Rooms leadership to inspire the team, drive performance, and deliver exceptional hospitality. Please note: Candidates must complete the required assessment sent after submitting their application in order to be considered for this position. Key Responsibilities Lead, coach, and develop Front Desk Agents and Guest Services staff Oversee daily front office operations including check-in/check-out, guest inquiries, and problem resolution Ensure consistent delivery of high-quality guest service and brand standards Create and manage schedules to ensure proper coverage and labor efficiency Handle guest concerns and service recovery with professionalism and empathy Monitor and maintain cash handling, billing accuracy, and front desk procedures Collaborate with Housekeeping, Engineering, Reservations, and Leadership teams to ensure seamless operations Train new hires and support ongoing team development and engagement Ensure compliance with company policies, safety standards, and procedures What We Offer Competitive pay based on experience Opportunities for growth and advancement Supportive and collaborative team environment Employee discounts and resort perks Full Benefits Package 401K with Employer Match Paid Holidays What are we looking for? Previous hotel front desk or guest services leadership experience required Strong customer service and communication skills Proven ability to lead, motivate, and support a team Ability to remain calm and professional in fast-paced or high-pressure situations Strong organizational and problem-solving skills Experience with hotel systems and basic administrative tasks preferred Ability to work various shifts including evenings, weekends, and holidays Experience with Maestro and InfoGenesis is preferred but not required. Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
    $39k-54k yearly est. Auto-Apply 14d ago
  • Lab Support Services Supervisor

    Labcorp 4.5company rating

    Team manager job in Tampa, FL

    Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Support Services Supervisor to join our team in Tampa, FL. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives". Work Schedule: Monday-Friday 6pm-2:30am. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Job Responsibilities Supervise the day to day operations of the non-technical staff for the Department Name department Assist with preparation of laboratory specimens for analysis and testing Directly supervise, train, and mentor non-technical personnel of the department Monitor daily workflow in the lab and schedule adequate coverage Responsible for ensuring all shifts in the department are properly staffed Research and resolve any production errors while escalating when necessary Engage in continuous process and service level improvements Perform quality assurance checks to ensure efficiency and accuracy Prepare and maintain Quality Assurance records and documents Meet regularly with direct reports to provide coaching and feedback for their development Responsible for administering and managing policies and procedures Requirements High school diploma or equivalent Associate's degree or higher is preferred 3 years of relevant experience; preferably in a clinical laboratory Prior supervisory or leadership experience is a plus Familiarity with laboratory operations as well as policies and procedures is preferred Strong computer skills and working knowledge of Microsoft Office Excellent communication skills; both written and verbal High level of attention to detail with strong organizational and prioritization skills Strong critical thinking skills with the ability to make decisions in a fast paced environment Ability to handle the physical requirements of the position If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $47k-83k yearly est. Auto-Apply 2d ago
  • Member Experience Manager

    EŌS Fitness 3.9company rating

    Team manager job in Tampa, FL

    EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Takes Initiative in identifying ways to enhance the member experience. Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proficiency with fitness management software, social media platforms, and Microsoft Office Suite. Knowledge of fitness industry operations, including membership management and billing processes. Requirements: Must successfully pass background check. Must Obtain a CPR certification within 30 days of employment. * Must attend EōS Ethos and Customer Service Training within 30 days of employment. * Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. Hourly Pay Range $18 - $20 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
    $18-20 hourly Auto-Apply 21d ago
  • Hotel Front Office Manager

    Thind Management

    Team manager job in Tampa, FL

    Front Office Manager/Front Desk Supervisor Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto “We'll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. Job Summary We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ensures the efficient guest check-in and check-out processes, handles guest inquiries and requests, and provides exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to handle guest issues effectively. Core Job Responsibilities & Duties Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest's satisfaction Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction Address guest concerns and complaints professionally, escalating issues as necessary Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities Conduct regular performance evaluations and identify opportunities for training and development Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction Coordinate with housekeeping to ensure timely room readiness and cleanliness standards Collaborate with the General Manager to implement policies, procedures, and service standards Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports Assist in managing room inventory and reservations, optimizing room occupancy and revenue Handle cash and payment transactions, ensuring accuracy and compliance with hotel procedures Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings Support the GM in leading, motivating, and developing a high-performance team Foster a positive work environment that promotes teamwork, collaboration, and employee engagement Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience Assist GM or hold regular briefings and meetings with all heads of departments - daily huddles, weekly management meetings, etc. Ensure all decisions are made in the best interest of the hotel and management Ensure compliance with all local, state, and federal regulations Perform any other duties as assigned by Executive team & Ownership Qualification Standards & Company Requirements High school diploma or equivalent (required); bachelor's degree in Hospitality Management or a related field (preferred) Previous experience in front desk operations or guest services, with some supervisory experience (preferred) Excellent customer service and communication skills Strong problem-solving skills and ability to handle guest issues effectively Proficient in hotel management systems, property management systems, and relevant software Detail-oriented with strong organizational and multitasking skills Ability to work under pressure and adapt to changing situations Proficient in hotel management systems, property management systems, and relevant software Proficient in Microsoft Office and hotel & restaurant software(s) Must have a flexible work schedule *Please note that specific job requirements and responsibilities may vary depending on the company's policies, size, and other factors*
    $39k-54k yearly est. Auto-Apply 60d+ ago
  • Front Office Manager

    Peregrine Hospitality

    Team manager job in Clearwater, FL

    The Front Office Manager is responsible for the management of all aspects of the Front Desk functions. This position will work shifts at the Front Desk running the day-to-day operations to oversee guest service, resolve guest concerns, and train Front Desk Agents. Essential Functions Work shifts at the Front Desk overseeing all guest service needs. Work alongside Front Desk Agents to cover shifts and/or breaks. Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process per hotel procedures. Check departing guests out of the hotel as per hotel procedures. Sell guest rooms, food & beverage outlets and seasonal hotel promotions. Adhere to policies regarding handling of employee's cash bank. Reconcile all charges and cash received during shift. Promote Rewards Program to guests. Process mail, messages, faxes and packages. Hold a pre-shift meeting with staff prior to reporting to stations. Be prepared for each daily activity and review any variations with management and staff. Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy. Communicate daily with department managers and MOD to assure consistency and pass on pertinent information. Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems. Ensure staff is properly groomed and uniformed at all times. Ensure work area cleanliness is maintained at all times. Assist in the preparation of weekly schedules in accordance with guest needs and staff availability. Process timecards and payroll as required. Ensure all associates are safety conscious and trained in safe work practices. Follow 4 Keys service standards, standard operation procedures, and safety standards. Follow safety and security procedures. Work cohesively with co-workers and all departments as part of a team. Follow all appropriate policies and procedures while constantly striving to improve standards of operations. Adhere to attendance and reliability standards. Follow all additional duties as assigned by management. Job Requirements Understand the mission, vision, and goals of the hotel. Must be able to prioritize and work efficiently with limited supervision. Must be detail oriented and able to multi-task efficiently. Must be able to speak and understand and communicate the primary language(s) used in the workplace. Must possess excellent communication, follow up, and organizational Must have the ability to push, pull bend, squat and lift on a regular basis. Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment. Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team. Must be able to understand guest's service needs Maintain confidentiality of guest information and pertinent hotel data. Work Hours Will be required to work flexible scheduled shifts based on business needs. Scheduling includes holidays, nights, and weekends depending on hotel events and functions. Pay: The salary for this role is $48,000 annually and is eligible for a for an incentive based on performance. Physical Requirements The minimum physical requirements for this position include but are not limited to: Must be able to lift and/or carry up to 50 pounds frequently to assist guests Ability to stand and walk for extended periods of time Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation Ability to bend and twist, push, and pull, stoop, and kneel Ascend and descend a ladder Reasonable Accommodation Statement To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Disclaimer We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  If you need accommodation for any part of the application process because of a medical condition or disability, please contact: ********************************.    Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.
    $48k yearly 18d ago
  • Dental Office Manager - Largo

    Smile Brands 4.6company rating

    Team manager job in Largo, FL

    In this role, you'll support our mission of Smiles For Everyone by overseeing daily operations, fostering a positive patient experience, and supporting the success of the team. Schedule (days/hours) Mon, Tues, Wed 8am-5pm Thurs 11am-7pm Fri 8am-4pm Responsibilities * Overseeing patient scheduling, managing collections and receivables, getting supplies and navigating other operational expenses * Keeping an eye on staff productivity and supporting the team where necessary * Managing staff trainings on patient care, equipment monitoring, maintenance duties and compliance Qualifications * At least one year of experience as an office manager in a Dental office * Experience leading a team * Knowledge of dental terminology Compensation $50,000 - $60,000 per year About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
    $50k-60k yearly Auto-Apply 2d ago

Learn more about team manager jobs

How much does a team manager earn in Bradenton, FL?

The average team manager in Bradenton, FL earns between $36,000 and $131,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Bradenton, FL

$69,000
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