Team manager jobs in Henrietta, NY - 155 jobs

Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

Are you a Real Estate Paralegal looking for a new AMAZING opportunity? AP is currently working with a Real Estate Investment Firm to secure a Direct Hire Manager of Transactions and Operations. This opportunity will allow you to join a rapidly growing firm and to work in a state of the art office space. This is a small group of very motivated and professional people that you want to align yourself with. The Rochester and Connecticut offices employee 14 people. ABOUT THE ROLE This role supports the full loan closing lifecycle and key operational functions. Working closely with Acquisition, Investment, and Finance teams, the Manager of Transactions and Operations assists with loan closings, third-party coordination, and loan onboarding. The position also provides operational and administrative support, including employee onboarding and document management. The role reports to senior finance leadership and is based in the Rochester office. Responsibilities Loan Closing and Transaction Support Coordinate with acquisition and investment teams to collect required information from third parties such as appraisers and legal counsel Assist with loan closing processes and ensure timely and accurate onboarding of loans Work with loan servicers to set up and onboard newly closed loans Administrative and Operational Support Support new employee onboarding including technology setup, phone access, and equipment ordering Manage document retention and organization Assist with general office administrative functions Cross-Functional Support Cross-train and provide support for investor and accounting-related tasks during peak periods Experience Background in accounting, paralegal work, or related fields Real estate knowledge or experience, including exposure to real estate closings, preferred Knowledge, Skills, Abilities, and Other Characteristics Proficiency in Microsoft Excel Strong attention to detail with high standards for accuracy and organization Self-starter with the ability to manage multiple priorities Strong written and verbal communication skills Ability to work effectively in a team-oriented environment Professional, engaging demeanor with a customer-service mindset

Daybright is one of the largest independently owned insurance brokerage firms in the country providing a full range of employee benefits, compliance, and HR consulting services, along with retirement solutions for both the private and public sectors. The business was formed in 2008 and today serves over three million participants nationally in the K-12, Corporate and Government markets. For more information about Daybright, please visit our website: ***************** Daybright is currently seeking a Manager of Client Operations in our Employer Solutions Benefits Segment. This is a full-time, hybrid role. Be part of our Rochester, New York team! JOB DESCRIPTION The Manager of Client Operations is responsible for overseeing the day-to-day operational support for client accounts within the employee benefits division. This role ensures the delivery of exceptional service, compliance with regulatory requirements, and efficient execution of processes that support client satisfaction and retention. The Manager will lead a team of Client Service Specialists, collaborate with internal teams, and drive process improvements to enhance operational excellence. RESPONSIBILITIES Team Leadership & Development Manage, mentor and continuous training of a team of Client Service Specialists, fostering a culture of accountability and continuous improvement. Conduct regular performance reviews and provide coaching to ensure team success. Operational Oversight Oversee all client-related operational activities, including enrollment processing, eligibility management, and carrier data reconciliation. Ensure timely and accurate execution of client deliverables during open enrollment and throughout the plan year. Process Improvement Identify inefficiencies and implement best practices to streamline workflows and improve service delivery. Partner with technology teams to optimize client management platforms and reporting tools. Compliance & Quality Assurance Maintain adherence to COBRA, ERISA, HIPAA, and other regulatory requirements. Monitor quality control measures to ensure accuracy in client data and communications. Client & Internal Collaboration Work closely with Client Service Specialists to support client needs and resolve escalated issues. Serve as a liaison between internal teams and external vendors/carriers to ensure seamless operations. JOB QUALIFICATIONS Bachelor's degree in business, Human Resources, or related field (or equivalent experience). 5+ years of experience in employee benefits operations, with at least 2 years in a leadership role. Strong knowledge of benefits administration, compliance regulations, and carrier processes. Excellent organizational, analytical, and problem-solving skills. Proficiency in benefits administration systems and Microsoft Office Suite. Exceptional communication and leadership abilities. Must currently hold a valid Life, Accident, and Health (LAH) License or be willing to obtain it within six (6) months of hire. They need to have it within the 6 months. RELATED COMPETENCIES Experience with HRIS/BenAdmin platforms (e.g., Employee Navigator, ADP WorkforceNow). Project management experience and process improvement certifications (e.g., Lean Six Sigma) a plus.

JobID: 3018561 Category: JobSchedule: Full time JobShift: : Facilitate, coach, and provide leadership and resources for a team consisting of average of 15 - 20 team members. Provide guidance, support, advice, and experience and enable the team with regards to continuous development, Call Review, and techniques for assisting customers during a live alarm scenario. Responsible for the efficient handling of alarms and inbound customer call backs relating to their ADT alarm activities. Duties and Responsibilities: * Facilitate, coach, and provide leadership and framework for daily activities. * Increase team's process and business knowledge/understanding, enabling higher levels of performance productivity and efficiency. * Ensure staff works within the guidelines established by the organization. * Provide guidance, support, advice, and experience. * Monitor and review team member performance and provide feedback. * Provide individual performance trends and analysis to team members. * Assist team members in developing and implementing team and individual measurements in support of process, procedures, and organizational goals. * Responsible for managing conflict and diversity. * Foster team building and group dynamics; provide career development planning and opportunities. * Lead team by role modeling company values. * Provide technical education on call center strategies, including all related policies and applicable laws governing alarm and call handling. * Communicate business performance and direction. * Other duties as assigned. Education/Certifications: * Two-year degree in business, liberal arts, or related program required. Four-year degree preferred. Experience: * Two (2) years of experience in a customer service-related position. * Two (2) years of experience in a supervisory capacity, preferably in a service environment managing non-exempt level employees. Skills: * Managerial and excellent communication and interpersonal skills required. * Must be PC proficient. * Must understand call center dynamics and key measurements. * Working knowledge of Microsoft products (Excel, Word, PowerPoint, and Teams) along with knowledge of MasterMind monitoring products. Location Requirement: Must reside near the Rochester, NY Monitoring Center. Schedule Requirement: Sunday to Thursday 3:00pm to 11:30 pm EST Anticipated application close date is on December 5, 2025.

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $16.75 Maximum Salary: $21.25 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

SummaryWe are seeking an experienced and customer-focused Technical Support Manager (CIC) to lead and develop the North America Level 2 Technical Support team within GE Vernova's Grid Automation business. This leadership role oversees both Wireless and Optical technical support functions, ensuring exceptional post-sales service delivery across a growing portfolio of industrial networking, wireless, and fibre-optic communication systems used in mission-critical utility and infrastructure applications. The successful candidate will build a cohesive team culture that blends technical depth with customer empathy, drive operational performance, and partner cross-functionally with Product Management, Quality, Engineering, and Regional Sales teams to improve responsiveness, reliability, and customer satisfaction.Job Description Key Responsibilities Leadership & Team Development Lead and develop the CIC L2 Technical Support team (Wireless and Optical), fostering collaboration between the Rochester, Burnaby and Markham sites. Coach, mentor, and grow technical specialists to enhance product knowledge, troubleshooting discipline, and professional communication. Establish team goals aligned with regional and global service objectives, promoting ownership and accountability. Conduct regular 1:1s, performance reviews, and knowledge-sharing sessions to sustain engagement and capability growth. Operational & Technical Excellence Oversee day-to-day case operations, ensuring SLA adherence, consistent quality, and proactive issue resolution. Drive best-in-class case management practices, leveraging Salesforce (SFDC), Phone System/Voice analytics, and dashboard metrics. Coordinate escalations with L3/L4 Engineering and Product Line teams to ensure thorough root-cause analysis and corrective actions. Champion continuous improvement in tools, processes, and documentation, including knowledge base content and training assets. Guide lab replication and validation activities to accelerate resolution of complex field issues. Cross-Functional Collaboration Serve as the primary interface between Technical Support, Product Line, and Engineering teams to surface field trends and systemic issues. Collaborate with Product Management to influence new product introduction (NPI) readiness, technical documentation, and support enablement. Partner with Quality and Commercial Operations to track and communicate customer experience metrics (CEI, CSAT, NPS). Contribute to strategic initiatives improving case prioritization, workflow automation (GridBot, Salesforce integration), and regional standardization. Customer Engagement & Escalations Act as a senior escalation point for key customer cases in both Wireless and Optical domains. Review and present case summaries, performance metrics, and root-cause findings to internal and external stakeholders. Ensure timely and transparent communication to customers during critical or high-impact incidents. Promote a strong Voice-of-Customer (VOC) culture, driving systemic changes based on feedback from utilities, partners, and OEM clients. Required Qualifications Bachelor's Degree in Electrical Engineering, Computer Engineering, or related technical discipline. Minimum 5 years of experience in communications systems, networking, or substation automation, including technical support or field operations. Proven leadership or supervisory experience within a technical or customer-facing support environment. Strong understanding of wireless and optical communications technologies, including IP networking, LTE/5G, SONET/SDH, MPLS-TP, or Ethernet. Experience managing distributed teams across multiple sites and remote resources or product lines. Demonstrate ability to drive process improvement and deliver measurable performance outcomes. Excellent interpersonal, communication, and organizational skills, with the ability to influence across functions and geographies. Desired Characteristics Familiarity with GE Lentronics and GE MDS (or comparable industrial networking and communications systems). Working knowledge of Salesforce CRM and customer analytics/reporting tools. Certifications such as CCNA, CCNP, or PMP are an asset. Strong analytical mindset with the ability to balance technical problem-solving and customer satisfaction. Adaptable to changing priorities and comfortable leading through ambiguity. Passion for coaching and building high-performing, customer-centric technical teams. Travel Requirement Ability and willingness to travel up to 25% for customer meetings, training, and internal collaboration between Rochester and Markham locations. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No For candidates applying to a U.S. based position, the pay range for this position is between $78,800.00 and $131,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on November 20, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service. As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals. Your Future Role: Experience Coordinator Do you enjoy creating lasting impressions and building long-term professional relationships? Do you have an engaging personality and love for hospitality? Are you fulfilled by the opportunity to contribute to someone's day in small, but profound ways? All of this will help you deliver an exceptionally high standard of personal customer service to our members and guests each day as an Experience Coordinator! You are the team member that our members see every day, and the backbone of our daily operations. Seamless event execution, professional appearance and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people's needs. You love people and people love you. All this can be accomplished by: Providing a warm and professional welcome to visitors and users of the lab at reception. Effectively handling phone and in person requests for assistance. A keen attention to detail to anticipate Member needs. Opening and closing the lab location so that its ready for business and meeting our brand standards. Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas. Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members. Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up. Creating a community through contributions to member events and fostering ways to engage members and the local community. Generating interest in the lab by assisting with certain local marketing activities. Knowing the Lab's Members to ensure the best possible handling of requests, visitors, and service requirements. Updating, charging, and maintaining accurate member information in billing software. Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion. Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable) Requirements: Reasoning, remembering, mathematics, appropriate language (written and verbal) ability. Support and interact with members, visitors and lab staff Hearing - Ability to receive detailed information through oral and telephone communication. Talking - Clearly expresses ideas by means of spoken word. Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision) Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location. Perks and Benefits: Competitive hourly rate Paid sick leave Potential bonus up to $500 per quarter 50% Paid Short-Term and Long-Term Disability 401K -through TriNet & Empower Retirement Services Employee Assistance Program (EAP) Commuter Benefits Staff Discounts via TriNet Marketplace on hotel rates, car rentals and more Generous Paid Time Off, Sick Time and company paid holidays Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement. Employee Referral Program Essential Knowledge, Skills, and Abilities: Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills Experience in delivering a high level of hospitality and handling customer service request Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision A high attention to detail and being keen to deliver great experiences Being a self starter but being open and willing to take direction Knowledge of Microsoft Office suite, including Word, Excel and Outlook Planning, managing, and executing events or meetings High School Diploma or equivalent Minimum 1 year experience in a hospitality position Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.

Responsible for the clinical, fiscal and administrative management of the provision of service to an assigned group of patients, that are receiving home care services within the agency's geographic service area, while promoting Patient and Family Centered Care. Responsibilities Qualified individuals must be capable of performing the following essential duties and responsibilities, with or without reasonable accommodations: Clinical Practice Management Assumes twenty-four-hour accountability for the supervision of all Professional Home Visiting (PHV) staff assigned to the team. Ensures that all PHV staff competencies are completed as required by regulation and that staff adhere to agency standards. Initiates quality improvements plan with staff not meeting these standards including staff compliance with all regulatory and agency documentation standards. Administers and directs all day-to-day operations of the assigned team. Provides daily oversight of clinician schedules to promote timely initiation of care delivered within agency productivity expectations. Provides ongoing communication to Director of Patient Access and Director of CHHA Service. Ensures the care provided to patients assigned to her/his team meet agency and regulatory standards of quality care. Assumes twenty-four-hour accountability for, and oversight of, all care management. Monitors and evaluates patient and employee satisfaction and develops plans to meet agency goals for these measures. Provides leadership to ensure appropriate multidisciplinary communication, collaborative work relationships, and a customer-oriented environment responsive to the needs of all external/internal customers. Establishes and ensures a safe work environment for staff to prevent injuries from occurring or recurring. Ensures safe practices in delivery of care to patients and adherence to agency standards for work performance. Other duties as assigned. Clinical Business Management Ensures that services provided are fiscally responsible and within the standards set by the agency and regulatory bodies. Also, that agency benchmarks are reviewed regularly and plans developed and implemented to attain those benchmarks. Using data and analysis, collaborates with a multidisciplinary team for strategic planning, improving outcomes and fiscal health of the agency. Contributes to the agency's marketing efforts, recognizing new opportunities and ventures as they arise, assuring viability and growth of the agency. Takes an active role in collaborating with admissions and case management staff on all team-based patients from referral to discharge via In-Episode Management/Case Conferencing, and per communication as needed. Professional Responsibilities Serves as a professional role model. Assists staff in their professional and career development, and provides clinical leadership through mentoring and coaching. Independently pursues professional and career development opportunities to keep abreast of changes and trends within the home care field. Establishes, coordinates and chairs team meetings for the purpose of education, agency/clinical operations communication, and multidisciplinary patient conference. Demonstrates ICARE values and qualities in every interaction both externally and internally. Responsible for the Key Performance Indicators (KPI's) established by their manager Other duties as assigned by manager *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Qualifications Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: Education: Bachelor's degree in nursing required. Master's degree in health services management or clinical education preferred. Experience: Home Health Care experience preferred. Expertise in case management of high-risk populations, case management models and practice with the ability to incorporate new ideas and concepts into clinical practice. Three (3) years of demonstrated effective leadership; organizational, team building and teaching skills, and ability to anticipate and proactively prevent problems. Licensure, Certification, and/or Credential Requirements New York State Licensed Registered Nurse Knowledge, Skill, & Ability Requirements Demonstrated effective leadership, teaching, and communication skills. Ability to perform nursing procedures effectively and safely. Knowledge of regulatory and other accrediting agency requirements. Outstanding interpersonal and communication skills both verbal and written. Strong analytical skills to detect and analyze trends: clinical, financial, and programmatic. Excellent working knowledge of regulatory standards and reimbursement issues in home care. Ability to work with staff, patients, and families from diverse backgrounds. Demonstrates ability to work with computers. Technical & Systems/Equipment Proficiencies Microsoft Office Suite: Outlook, Word, Power Point and Excel E-Record (electronic medical record systems) Office equipment, such as computers, printers, copiers, and fax machines, as well as multi-line phone systems Intranet/Internet Other Valid Driver's License Current Auto Insurance Travel throughout service area year around. Salary Range - $67,700 - $115,045

As a member of the Mosaic Health care team, the Dental Care Manager aims to improve patient health outcomes and facilitate access to care.The Dental Care Manager will work collaboratively with Community Dentistry care team to provide coordination, referral support and assistance to gain access to dental services to address unmet dental health needs. Essential Job Duties and Responsibilities: Works as a member of a multidisciplinary treatment team and practices team-based care that is patient centered and holistic. Acts as a patient advocate protecting privacy and confidentiality issues (HIPAA). Enhances communication and collaborative relationships with Community Dentistry team members. Emphasizes continuity of care, thus reducing or eliminating fragmentation, duplication, and gaps in treatment. Refers patients to the Social Work Care team to assist in dental insurance enrollment and/ or to apply for financial assistance programs for which they may eligible, including Mosaic Health Sliding Fee Discount program, pharmacy assistance, payment plans, and hardship programs. Supports patients to obtain transportation to healthcare appointments through Medical Answering Services (MAS) and or other contracted transportation vendors. Maintains a comprehensive working knowledge of community resources and network services for target population. Identifies opportunities for health promotion and dental disease prevention. Maintains positive attitude and professional demeanor under all situations. Ensures compliance with standards, laws and regulations of state and federal agencies or accrediting organizations in which Mosaic Health may elect to participate. Documents all encounters into the Electronic Health Record (EHR) according to organizational policies and procedures. Links/refers patient to resources/services; follows-up on those referrals and documents the progress in the patient EHR. Participates in departmental meetings/staff meetings/ committees/conferences /retreats as assigned. Educates the patient/parent or guardian to promote prevention and to assist them with reaching self-management goals Emphasizes continuity of care and ensures all releases of information are signed in order to advocate for patient while protecting privacy and confidentiality issues. Travel required as necessary. Other duties as assigned.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Salary - $40,578.72 Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyout Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

Summary: To ensure the smooth and efficient operation of the office by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. Oversees all financial aspects of the organization to include accounts payable, accounts receivable and general ledger. Prepares and processes payroll to include updating records as needed. Acts as benefits administrator to include completing paperwork and processing updates as needed. Establishes, implements and updates company policies, procedures and employee handbook. Inventories and orders office supplies as needed. Arranges for equipment repairs as needed. Oversees details of office meetings to include preparing minutes in a timely manner. Prepares correspondence and office memos in an efficient manner. Attends seminars, conferences and all meetings as directed. Performs other related duties as assigned. Supervisory Responsibilities: Develops and maintains an effective organization through the selection, training, compensation, motivation, termination and review of assigned employees. Develops and maintains a program for sound employee relations.

Job DescriptionOUR MISSION The BRICK Education Network (BEN) mission is to relentlessly knock down all barriers to students' academic success. Our innovative model aligns an individualized excellent education with the necessary family supports to make sure each and every child can succeed. It's our vision that each and every child will have an unimpeded path to unlocking their limitless potential. To learn more about BRICK, please visit ************************** Benefits Joining the BRICK Education Network is a great opportunity to be part of an exciting entrepreneurial organization. BEN's unique approach to transforming public education puts successful students and world-class schools at the center of vibrant communities. Powered by diverse leaders and a commitment to fighting the status quo, BRICK is building resilient, intelligent, creative kids by equipping them with a high-quality, nurturing education and thriving, engaged families to support their success from cradle to career. Overview The Office Manager works directly with the Director of Operations (DOO) to maintain effective operations within the school. The Office Manager serves and maintains strong relationships with the school community - both internally and externally. Managed by the DOO, the office manager plays a primary role in coordinating the school administrative systems and routines that allow the school to run on a daily basis including: financial management through placing orders and processing invoices, managing student enrollment, serving as the primary caretaker of student information, and maintaining school inventory systems. Additionally, the Office Manager functions as the primary contact for all of the school's constituents. In this role, the Office Manager must be able to communicate effectively with students, teachers, families, trustees, donors, and visitors.Responsibilities 1-3 years of teaching or administrative office experience (preferred); Detailed-oriented, strong follow-through skills; Demonstrated ability to manage cash and cash intake; Demonstrated ability to create and maintain student records; Ability to take initiative, prioritize tasks, and work independently; Excellent communication skills, both verbal and written; Excellent computer skills, including Microsoft Office, Word, Excel and Access; Displays maturity and ability to work independently; Demonstrated flexibility, maturity and ability to juggle competing priorities; Communicates well with others and demonstrates strong interpersonal skills with students, parents, colleagues and community members; Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures; Prior experience working in schools and/or urban communities is preferred; Flexibility and a sense of humor; Enjoys working with children of all ages; and Associate's degree required, Bachelors preferred. Salary, Goals and Employment Period Bachelor's Degree from an accredited college or university OR Two (2) years of systems and operations experience Full Time Fringe Benefits: Health, Dental, Vision NJ Pension system (retirement) BRICK is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. BRICK promotes affirmative action for minorities, women, disabled persons, and veterans. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We're making the hiring process easier by using a video interviewing technology called HireVue. After completing your online application, record your job interview using your computer or smartphone at a time that works for you. HireVue will send you an email with a link and instructions. If you can't complete your interview right away, we'd love for you to complete it within a few days. One of our recruiters will be in touch within one to two business days with next steps. We can't wait to see what you have to offer. Text “START” to 47257 or Click HERE to opt in to receive the invite via text message. Message and data rates may apply. Pay rate for this position: $22-$23.55/ hr The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting Responsibilities Looking for a fulfilling career? We're hiring assistant managers to support adults with intellectual and developmental disabilities. This position gives you the opportunity to showcase your leadership and organizational skills in the role of an assistant manager. Not only will you be a DSP, you will be an advocate and voice as people exercise informed decision making in regards to their needs. You will be an ally as they communicate their wants and needs to others. The assistant manager is a hands-on professional that has a direct role in supporting the well-being of people with intellectual and developmental disabilities. The assistant manager is also responsible for training and mentoring direct support staff. In this role you will also assist the residence manager in the operation and oversight of the residential program serving adults with intellectual and developmental disabilities. Qualifications Minimum of High School diploma or High School Equivalency; college experience preferred. Valid New York State drivers' license that meets Heritage Christian Services motor vehicle standards. Reliable transportation required. Physical ability to lift over 50 pounds and provide assistance to people who require support with transfers. One year experience in direct support is required. Six months of leadership or supervisor experience preferred. Ideal candidates should demonstrate: Excellent organizational, verbal and written communication skills Flexibility in scheduling Ability to lead and motivate others Benefits include: Holidays - Full-time employees receive 11 paid holidays a year, including three that can be flexed for days that are important to them. Vacation time - begin to accrue vacation time immediately and can use vacation hours after six months of benefit-eligible employment. Paid sick leave - All employees begin to accrue paid sick leave immediately upon hire and can use it upon accrual as needed. Retirement plan - Heritage Christian Services contributes to employee retirement funds after 12 months and/or 1,000 hours of employment; it's invested money that employees can use at upon retirement. Our Commitment to Equity and Justice We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity. As you speak out, be strong, faithful and well. #ZR

The Guest Service Manager is responsible for overseeing the front desk and guest services operations to ensure exceptional guest experiences from arrival to departure. This role includes supervising front office staff, handling guest concerns, managing room inventory, and coordinating with other departments to meet guest needs efficiently. The Guest Service Manager sets service standards, leads by example, and ensures all team members deliver friendly, responsive, and professional service in line with brand expectations and hotel policies. Essential Duties and Responsibilities Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures. Ensure proper cash and key control procedures are followed. Answer inquiries pertaining to hotel policies and services. Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation. Perform Front Desk duties as needed. Exceed Guest expectations by providing exemplary service Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge. Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings. Ensure all brand standards and initiatives are implemented and followed. Perform a variety of administrative tasks including monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry. Maintain up to date records and files. Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. Ensure the cleanliness of the Front office, lobby and surrounding areas. Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies. Supervisory Responsibilities Directly supervises associates in the Front Office Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Requirements Education and/or Experience One to three years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience. Physical Demands The associate must be able to occasionally lift and/or move up to 50 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to outside weather conditions, dust and chemicals. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!

OUR MISSION The BRICK Education Network (BEN) mission is to relentlessly knock down all barriers to students' academic success. Our innovative model aligns an individualized excellent education with the necessary family supports to make sure each and every child can succeed. It's our vision that each and every child will have an unimpeded path to unlocking their limitless potential. To learn more about BRICK, please visit ************************** Benefits Joining the BRICK Education Network is a great opportunity to be part of an exciting entrepreneurial organization. BEN's unique approach to transforming public education puts successful students and world-class schools at the center of vibrant communities. Powered by diverse leaders and a commitment to fighting the status quo, BRICK is building resilient, intelligent, creative kids by equipping them with a high-quality, nurturing education and thriving, engaged families to support their success from cradle to career. Overview The Office Manager works directly with the Director of Operations (DOO) to maintain effective operations within the school. The Office Manager serves and maintains strong relationships with the school community - both internally and externally. Managed by the DOO, the office manager plays a primary role in coordinating the school administrative systems and routines that allow the school to run on a daily basis including: financial management through placing orders and processing invoices, managing student enrollment, serving as the primary caretaker of student information, and maintaining school inventory systems. Additionally, the Office Manager functions as the primary contact for all of the school's constituents. In this role, the Office Manager must be able to communicate effectively with students, teachers, families, trustees, donors, and visitors. Responsibilities * 1-3 years of teaching or administrative office experience (preferred); * Detailed-oriented, strong follow-through skills; * Demonstrated ability to manage cash and cash intake; * Demonstrated ability to create and maintain student records; * Ability to take initiative, prioritize tasks, and work independently; * Excellent communication skills, both verbal and written; * Excellent computer skills, including Microsoft Office, Word, Excel and Access; * Displays maturity and ability to work independently; * Demonstrated flexibility, maturity and ability to juggle competing priorities; * Communicates well with others and demonstrates strong interpersonal skills with students, parents, colleagues and community members; * Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures; * Prior experience working in schools and/or urban communities is preferred; * Flexibility and a sense of humor; * Enjoys working with children of all ages; and * Associate's degree required, Bachelors preferred. Salary, Goals and Employment Period * Bachelor's Degree from an accredited college or university OR Two (2) years of systems and operations experience * Full Time * Fringe Benefits: Health, Dental, Vision * NJ Pension system (retirement) $40,000 - $60,000 a year BRICK is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. BRICK promotes affirmative action for minorities, women, disabled persons, and veterans. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Office Manager- FT Outreach is a non-profit organization that helps people address the issues stemming from substance use and behavioral health disorders by providing the highest quality, life-changing treatment, training, and tools to build healthy lives. Our mission is to inspire individuals and families to achieve a life of unlimited potential by developing and delivering the highest quality evidence-based behavioral health services and training. For more information, please visit ************* . The Behavioral Health Office Manager position has a significant role in the Outreach Development Corporation team. If you have the innate gift of helping others, this position is the right fit for you. The Behavioral Health Office Manager reports to the Program Director to ensure the outpatient department's overall front-office activities and facilities run smoothly. Frequently functions as first contact between the Agency, potential clients, and community neighbors and endeavors to project a welcoming and non-threatening reception in these contacts and provide an appropriate referral for potential clients. What You will do: Accurate collection and tracking of information related to the client's/family's financial information, participation and/or qualification for Medicaid benefits and/or other insurance, and, overall, for ensuring that the agency maximizes third party revenue utilizing a realistic and fair fee structure that considers the individual's ability to pay. The qualifications for this position are: Minimum of BA/ BS Diploma. Strong organizational skills with the ability to multitask to ensure that all administrative functions are completed promptly and efficiently. Computer literate. Supervisory experience a plus. Strong customer service skills. Bilingual (Spanish / Polish) is a plus. Medicaid knowledge or insurance billing a plus. Additional role functions are: Provide information regarding services, conducted phone screenings, and recorded information in the intake book. Interacting with referral sources, clients, and staff in a professional, ethical, and caring manner. Answer/screen incoming phone calls; welcomed and screened visitors; maintained reception area appearance; maintained knowledge of staff schedules. Conduct pre-intake telephone screening, scheduling intake appointments, and recording relevant intake information in the intake log. Collect client fees, issue receipts, and record information on the computer. Collecting all Medicaid client cards daily and swiping cards using the Medicaid machine. Reporting any benefit denials to appropriate staff. Maintaining an efficient and understandable filing system for administrative and clinical records; updating the filing system periodically. Ensuring charts are well organized. Maintaining a supply of forms and pre-arranged intake folders. Disassembling charts of discharged clients and files appropriately. Input all daily client activity and client demographic information into the computer. Monitor the following internal records: Caseload updates, clinic appointment books, toxicology client roster, etc. Scheduling medical, psychiatric, and intake appointments for clients as needed. Assisting in safeguarding clients' confidentiality following pertinent regulations, which include HIPAA and CFR42, Part 2. Assisting in the maintenance and order of office and toxicology supplies. Assisted in the maintenance of the physical plant; reported needed repairs promptly; responded appropriately to emergencies; utilized appropriate agency resources in seeking to improve physical plant function and safety. Ensuring the accuracy of data collection by printing out service activity reports and comparing them to information input into the Avatar system by the support staff. Ensuring the accuracy of client chart filing by conducting weekly spot audits of client charts. Ensuring that the reimbursement specialist accurately input client insurance information into the IMA system. Providing information regarding services, conducting phone screening, and recording information in the intake books. Scheduling medical, psychiatric, and intake appointments as needed. Assisting in the maintenance of the physical plant: reports needed repairs on time; responds appropriately to emergencies; and maintains office supply inventory. Collecting client fees, issuing receipts, and recording information on the computer. Verifying Medicaid and other medical insurance eligibility. Report any benefit denials to the billing department. Overseeing petty cash, including disbursements and reconciliation. Assisting in safeguarding clients' Protected Health Information (PHI) to comply with Health Insurance Portability and Accountability Act (HIPAA) regs. Assisting the Program Director as needed, including typing correspondence, reports, memos, proofreading, and editing. Overseeing the distribution of Metrocards and preparation of monthly reconciliation, which is given to the Bookkeeping Dept. Attending and actively participating in weekly supervisor's meetings to ensure that all support staff-related issues are addressed. Maintaining positive working relationships with the unit director and participating in Agency committees, as assigned, and any other assignments as requested by the Director of Outpatient Services. Position Status This is a full-time, nonexempt position. The Work Schedule for this position is 35 hours a week. 9 am - 5 pm or 10 am - 6 pm, Monday - Friday. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Call Center Agent needs 1 year call center experience Call Center Agent requires: call center customer relations PC savvy Call Center Agent duties: Interact with internal and external customers Document Additional Information $12/hr 12 months

OUR MISSION The BRICK Education Network (BEN) mission is to relentlessly knock down all barriers to students' academic success. Our innovative model aligns an individualized excellent education with the necessary family supports to make sure each and every child can succeed. It's our vision that each and every child will have an unimpeded path to unlocking their limitless potential. To learn more about BRICK, please visit ************************** Benefits Joining the BRICK Education Network is a great opportunity to be part of an exciting entrepreneurial organization. BEN's unique approach to transforming public education puts successful students and world-class schools at the center of vibrant communities. Powered by diverse leaders and a commitment to fighting the status quo, BRICK is building resilient, intelligent, creative kids by equipping them with a high-quality, nurturing education and thriving, engaged families to support their success from cradle to career. Overview The Office Manager works directly with the Director of Operations (DOO) to maintain effective operations within the school. The Office Manager serves and maintains strong relationships with the school community - both internally and externally. Managed by the DOO, the office manager plays a primary role in coordinating the school administrative systems and routines that allow the school to run on a daily basis including: financial management through placing orders and processing invoices, managing student enrollment, serving as the primary caretaker of student information, and maintaining school inventory systems. Additionally, the Office Manager functions as the primary contact for all of the school's constituents. In this role, the Office Manager must be able to communicate effectively with students, teachers, families, trustees, donors, and visitors.Responsibilities 1-3 years of teaching or administrative office experience (preferred); Detailed-oriented, strong follow-through skills; Demonstrated ability to manage cash and cash intake; Demonstrated ability to create and maintain student records; Ability to take initiative, prioritize tasks, and work independently; Excellent communication skills, both verbal and written; Excellent computer skills, including Microsoft Office, Word, Excel and Access; Displays maturity and ability to work independently; Demonstrated flexibility, maturity and ability to juggle competing priorities; Communicates well with others and demonstrates strong interpersonal skills with students, parents, colleagues and community members; Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures; Prior experience working in schools and/or urban communities is preferred; Flexibility and a sense of humor; Enjoys working with children of all ages; and Associate's degree required, Bachelors preferred. Salary, Goals and Employment Period Bachelor's Degree from an accredited college or university OR Two (2) years of systems and operations experience Full Time Fringe Benefits: Health, Dental, Vision NJ Pension system (retirement) BRICK is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. BRICK promotes affirmative action for minorities, women, disabled persons, and veterans.

Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported. Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin' Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence. Reports To: Assistant General Manager or General Manager Summary Manage the work activities of all Front Office associates by performing the following duties. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands. Essential Duties and Responsibilities include the following. Other duties may be assigned. Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures. Ensure proper cash and key control procedures are followed. Answer inquiries pertaining to hotel policies and services. Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation. Perform Front Desk duties as needed. Exceed Guest expectations by providing exemplary service Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge. Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings. Ensure all brand standards and initiatives are implemented and followed. Perform a variety of administrative tasks including, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry. Maintain up to date records and files. Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. Ensure the cleanliness of the Front office, lobby and surrounding areas. Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies. Supervisory Responsibilities Directly supervises associates in the Front Office Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Follow policies and procedures; Support organization's goals and values. Demonstrate knowledge of EEO policy; Promote a harassment-free environment. Work within approved budget; Conserve organizational resources. Observe and enforce safety and security procedures; Determine appropriate action beyond guidelines; Report potentially unsafe conditions; Use equipment and materials properly. Demonstrate accuracy and thoroughness; attention to detail; Look for ways to improve and promote quality; Accept and apply feedback to improve performance; Monitor own work to ensure quality. Speak clearly and persuasively in positive or negative situations; Respond well to questions; Participate in meetings. Write clearly and informatively; Present numerical data effectively; Read and interpret written information. Be at work/meetings consistently and on time; Ensure work responsibilities are covered when absent; Complete work on time or notify appropriate person with an alternate plan. Treat people with respect; Inspire the trust of others; Work with integrity and ethics. Approach others in a tactful manner; React well under pressure; Accept responsibility for own actions; Follow through on commitments. Exhibit confidence in self and others; Inspire and motivate others to perform well; Effectively influence actions and opinions of others; Give appropriate recognition to others. Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting and get clarification; Keep emotions under control; Remain open to others' ideas and try new things. Build commitment and overcome resistance. Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance. Set and achieve challenging goals; Demonstrate persistence and overcome obstacles. Develop strategic project/implementation plans; Communicate changes and progress; Complete projects on time and budget; Manage project team activities. Prioritize and plan work activities; Manage competing demands; Use time efficiently; Meet or exceed productivity standards. Organize or schedule other people and their tasks; Develop realistic action plans. Determine work flow and procedures. Delegate work assignments; Match the responsibility to the person; Give authority to work independently; Set expectations and monitor delegated activities. Provide vision and inspiration to peers and subordinates. Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Contribute to building a positive team spirit; Build morale and group commitments to goals and objectives; Support everyone's efforts to succeed. Identify and resolve problems in a timely manner; Develop alternative/creative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics. Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions; Understand business implications of decisions. Include staff in planning, decision-making, facilitating and process improvement; Take responsibility for subordinates' activities; Make self available to staff; Provide regular performance feedback; Develop subordinates' skills and encourage growth; Apply customer feedback (internal and external). Assess own strengths and weaknesses; Pursue training and development opportunities; Strive to continuously build knowledge and skills; Share expertise with others; Ask for and offer help when needed. Adapt to changes in the work environment;; Change approach or method to best fit the situation; Prepare and support those affected by change Requirements Education and/or Experience One to three years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience. Computer Skills To perform this job successfully, an individual should have basic computer knowledge including Outlook email; Microsoft Excel Spreadsheet software and Microsoft Word Processing software. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation: Move, transport, put, install, remove, replace, position, place, transfer Ascend, descend, traverse Move about or to, position self Detect, diagnose, operate, adjust, attach, position, set up, handle, tend to, activate, apply, measure, use, modify, input, write, compile, retrieve, make, construct, create, collect, inspect, prepare, serve Communicate, converse, discern, convey, discuss Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to outside weather conditions, dust and chemicals. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public. Acknowledgement This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands). Salary Description $19-$21 per hour