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Team manager jobs in Hurst, TX

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  • Clinical Team Leader (RN) - FT - Days - Neuro Pulmonary

    Methodist Health System 4.7company rating

    Team manager job in Dallas, TX

    Your Job: The Clinical Team Leader performs direct patient care as the charge nurse and maintains a safe and therapeutic environment. Your Job Requirements: • Graduate from an accredited school of nursing: BSN required • Completion of charge nurse training and competencies (if external hire, must complete within 90 days of hire). • Current RN license in the State of Texas or compact license • Clinical Course Certifications (Basic Life Support, Advanced Cardio Life Support, Pediatric Advanced Life Support, NRP, etc.) consistent with RN requirements for specific clinical area. • Advanced Specialty Certification or agreement to obtain within 2 years (CCRN, CEN, RNC, etc.) Your Job Responsibilities: • Provides front line leadership and decision-making for departmental staff, ensuring the quality and integrity of care delivered. • Develops plan for unit staffing based on patient acuity/care needs and oversees day to day operations on the designated shift. • Monitors workflow and adjusts staffing accordingly to support fiscal goals of the unit. • Coordinates and facilitates efficient patient flow for the unit. Ensures timely and efficient pull of patients being admitted to the unit as well as timeliness of discharging patients from the unit. • Assists the manager in achieving and sustaining department and organizational objectives including but not limited to patient experience, length of stay, and unit/patient specific quality measures. • Participates in department specific initiatives and process improvement projects. • Participates in peer interviews and provide feedback for employee evaluations as requested by manager. • Assists with occurrence investigations. • Other duties as assigned. Methodist Charlton Medical Center is a 314-bed, full-service, acute care teaching hospital that serves Cedar Hill, DeSoto, Duncanville, and Lancaster in southwestern Dallas County. In addition to the new 40,000-square-foot expansion of the emergency department, we offer a newly renovated intensive care unit, labor and delivery unit, and interventional radiology suite; a Level III Trauma Center, a Level II Neonatal Intensive Care Unit, and the Dr. Stephen and Marilyn Mansfield Oncology Unit. We have been recognized for excellence in cardiac catheterization, electrophysiology, open heart surgery, and STEMI care; stroke care; hip and knee joint replacement; women and children's services; and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we've earned: Magnet -designated hospital 150 Top Places to Work in Healthcare by Becker's Hospital Review , 2023 Top 10 Military Friendly Employer, Gold Designation, 2023 Top 10 Military Spouse Friendly Employer, 2023 Get With The Guidelines Gold and Gold Plus awards from the American Heart Association
    $55k-105k yearly est. Auto-Apply 2d ago
  • Assistant Services Manager

    Ulta Beauty, Inc. 4.3company rating

    Team manager job in Rockwall, TX

    Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging-even as they're plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation. : GENERAL SUMMARY & SCOPE The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon. This leader drives their business through a focus on performance (service sales and productivity), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the ability to lead and influence and the aptitude to learn and teach service technique and product knowledge. PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions) The ASM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance Perform salon hair services, make up applications, skincare analysis, and product demonstrations with guests. Achieve individual productivity goals each week. Promote a culture of accountability to meet or exceed the store's goals related to service and merchandise sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty. Review, analyze, and react to Ulta Beauty's financial and operational reporting regularly, including services visits and audit results, regularly and in a timely manner. Address underperforming metrics related to the store's service sales and develop strategies using company programs, tools, and resources to improve and grow these areas of the business. Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy. People Support in the attraction, hiring, and retention of a diverse team of service professional top talent, leveraging a variety of methods including social media platforms, and efficiently addressing any staffing needs and open positions for the salon. Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. Train, coach, and develop services professionals using company programs, tools, and resources. Create an inclusive environment that inspires and encourages the growth and engagement of associates and ensure attendance at all required training and educational programs and classes. Support all aspects of associate professional development, including training, providing individualized, competency-based feedback and coaching, succession planning, and individual development plans to enable continuous development and drive sales performance. Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. Promote a culture of service excellence among the leadership team by sharing best practices, establishing priorities, and providing support. Process Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store. Regularly review and appropriately react to all company communication in a timely manner. Adhere to and enforce Ulta Beauty's dress code. Manage salon supply inventory and the ordering process, ensuring allocated budget is adhered to and necessary products for services are on hand. Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. Support the Experience Manager and General Manager in scheduling service associates to optimize traffic patterns and support service professionals' productivity. : JOB QUALIFICATIONS Education Cosmetology school graduate Cosmetology license and/or cosmetology management license where required by state law Experience 2 - 3+ years relevant, fast-paced salon management work experience or other relevant work experience Demonstrated knowledge of state board of cosmetology regulations and hiring requirements Developing financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense Developing leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing Skills Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories. Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable SPECIAL POSITION REQUIREMENTS Work a flexible, full-time schedule to include days, evenings, weekends, and holidays Attend corporate business meetings and conferences WORKING CONDITIONS Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting during shift Continuous lifting and/or moving up to 10 lbs. during shift Continuous coordination and manipulation of objects during shift Frequent use of a computer, telephonic devices, and related office supplies If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job. About: At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
    $25k-31k yearly est. Auto-Apply 5d ago
  • Pharmacy Operations Manager

    Methodist Health System 4.7company rating

    Team manager job in Dallas, TX

    Your Job: The Manager of Pharmacy professional responsible for the supervision of pharmacy operations including the activities of pharmacists and supportive personnel. Supports and promotes the vision, mission, and strategic plans of Methodist Health System. Your Job Requirements: • Graduate of an accredited school of pharmacy. • 2 years of Hospital Pharmacy experienced desired. • Licensed as a registered pharmacist by the Texas State Board of Pharmacy • Certified as a pharmacist preceptor by the Texas State Board of Pharmacy • Prefer 3 to 5 years in a healthcare setting • Strong proficiency using Microsoft Office products • Strong oral and written communication skills • Ability to provide vision and leadership • Ability to plan and schedule the work of others Your Job Responsibilities: • Communicate clearly and openly • Build relationships to promote a collaborative environment • Be accountable for your performance • Always look for ways to improve the patient experience • Take initiative for your professional growth • Be engaged and eager to build a winning team • Assists in planning, evaluation, and implementation of progressive pharmacy programs for the hospital/health system and assists in establishing, writing, implementing, and enforcing guidelines of the pharmacy department and Methodist Health System • Coordinates and communicates staffing and training schedule for pharmacists as well as support personnel if needed. Schedule, time off requests, and schedule change requests are processed in a timely manner. • Completes and communicates annual and ongoing evaluations to pharmacists and other personnel. • Supervises and supports pharmacy personnel. Provides assistance to pharmacists and supportive personnel with problems related to patient care and their assigned duties. • Assumes duties of a staff pharmacist whenever necessary • Assumes responsibility for the pharmacy in the absence of the director • Oversees drug inventory control. Ensures proper handling, storage, and security of medications. • Establishes appropriate control, tracking, and auditing of narcotics Methodist Dallas Medical Center is one of North Texas' best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we've earned: Magnet -designated hospital 150 Top Places to Work in Healthcare by Becker's Hospital Review , 2023 Top 10 Military Friendly Employer, Gold Designation, 2023 Top 10 Military Spouse Friendly Employer, 2023 Level III Neonatal Intensive Care Unit Liver, kidney, and pancreas transplantation programs
    $56k-82k yearly est. Auto-Apply 2d ago
  • Smart Home Consultant Team Manager

    ADT Security Services, Inc. 4.9company rating

    Team manager job in Fort Worth, TX

    JobID: 3018563 Category: JobSchedule: Full time JobShift: : ADT is currently seeking a bright and assertive Tech Engineer Team Managers in your area. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include: * Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT's robust Security & Smart Home portfolio that best meet customer needs . * Providing ADT's customers with a world-class onboarding & installation experience which entails performing a quality installation-including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations * Driving ADT growth-self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities. As an ADT Tech Engineer Team Manager, you are expected to take a 'hands-on' approach to driving your team's performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. Responsibilities: * Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint. * Train, Mentor, develop, motivate, and coach Tech Engineer to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer's needs. * Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions. * Participate in recruiting activities to select and hire new Tech Engineers, as required. * Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets. * Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics * Conduct regular coaching and formal performance management conversations with Tech Engineers * Establish and maintain a high level of quality and timely job completions to customers for maximum retention. * Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns. Experience: * 3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment * Proven track record of successfully building and developing high performing & customer-centric teams Skills: * Possess excellent interpersonal & communications skills-with firsthand experience with consultative selling / educating customers on products and services * Highly analytical and strong conceptual problem solver * Driven and highly entrepreneurial-able to successfully manage diverse team & achieve budgeted targets with minimal oversight Education: * Associate degree or equivalent related experience Pay and Benefits Disclosure This role offers: * Base Salary: $50,333 a year * Earning potential: Based on performance, including salary and commission, this role targets an earning potential of $125,000. There is a monthly auto allowance, up to $4,200 annually. Benefits: * Medical, dental, and vision coverage * 401(k) with company match * Tuition reimbursement * Short- and long-term disability, life insurance, and well-being benefits * Paid time off
    $50.3k-125k yearly Auto-Apply 31d ago
  • Team Manager

    Figure 4.5company rating

    Team manager job in Dallas, TX

    Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role We are seeking a results-driven, customer-focused Team Manager to lead a team of up to 18 Customer Success Associates at varying levels. As a Team Manager, you will oversee daily operations, track performance metrics, develop team members through coaching and training, and manage escalated customer issues to ensure swift, effective resolution. This role plays a key part in delivering outstanding customer service while collaborating with cross-functional departments to drive operational success. *This position requires holding an NMLS License and meeting qualifications for Qualified Individual licensing in needed states. What You'll Do Provide hands-on leadership to create a positive, collaborative work environment by setting clear expectations, motivating the team, and supporting professional growth. Oversee team performance, focusing on metrics like productivity, efficiency, quality, and SLA adherence, while driving continuous improvement through coaching and regular evaluations. Equip the team with up-to-date product knowledge, best practices, and company policies to ensure consistent, high-quality customer interactions. Manage daily team operations, addressing escalated issues, monitoring workflows, and empowering agents to meet SLAs. Ensure team adherence to Figure's policies and standards. Handle administrative responsibilities, such as managing performance records, PTO, and disciplinary actions, in compliance with company policies. Serve as a liaison with Workforce Management, HR, and IT to resolve employee concerns and maintain operational efficiency. What We Look For 3-5 years of leadership experience in customer support, preferably in contact centers or financial services industries, with a proven ability to manage performance metrics and drive team improvements. Strong communication and interpersonal skills, with the ability to inspire, develop, and hold team members accountable while fostering a culture of excellence and continuous improvement. Proven ability to ensure policy adherence, taking full ownership of team results. Strategic thinker with advanced problem-solving skills, capable of implementing innovative solutions in dynamic, evolving environments. Results-driven leader with confident, compassionate communication skills, effective in engaging with both team members and leadership. High proficiency in workforce management tools, CRM systems, and data analysis platforms. Salary Compensation Range: $77,400-$86,000/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-MM1 #LI-Hybrid
    $77.4k-86k yearly Auto-Apply 5d ago
  • Team Manager, Private Asset Operations

    LP Analyst 4.8company rating

    Team manager job in Dallas, TX

    Job Description LP Analyst is a leading independent private asset cloud-based analytics and consulting solutions firm that works closely with many of the industry's most prominent institutional investors (LPs) and fund managers (GPs) to get better, more actionable decision-making intelligence into the hands of today's demanding investors. Our firm truly sits at the intersection of private asset analytics and consulting which means we take both a highly quantitative and qualitative approach to tackling big challenges and developing cutting-edge solutions for our clients. For a Team Lead, this means not only leading teams to ensure the effective processing and analysis of private asset data across a wide range of strategies but also an opportunity to optimize workflows to deliver quality services for key decision makers at our client's investment programs, including private asset leads and chief investment officers. If you are a high achiever with a passion for leading teams and business functions to success and optimizing processes within the private asset analytics and consulting landscape while also being part of a strong, motivated and innovative team of forward-thinking professionals, LP Analyst might be the right place for you. LP Analyst encourages and promotes diversity within its team. Women, minorities, people with disabilities, veterans and members of all underrepresented groups are strongly encouraged to apply. Job Summary LP Analyst is seeking a proactive and people-focused Team Manager to oversee a functional team within our portfolio monitoring operations. Team Managers play a critical role in guiding day-to-day execution, driving process efficiency, and developing team members to ensure high-quality deliverables for our clients. This role combines operational oversight, workflow improvement, and hands-on coaching to foster a high-performing and engaged team. Team Managers partner closely with other functional leaders and senior management to align team activities with firm objectives, continuously enhance internal processes, and support the firm's growth and evolving service model. Responsibilities and Duties Lead and manage an existing small-to-medium-sized team focused on a specific function within LP Analyst's portfolio monitoring process, providing guidance and support to ensure high performance and foster engagement Oversee the operations of the function, ensuring timely and accurate execution of tasks Develop and implement efficient workflows and processes to optimize team productivity, continuously iterating as the firm evolves Identify and address skills gaps within the team through regular 1:1s, constructive feedback, and individualized development support - escalating performance issues when applicable - as well as providing supplemental training opportunities for the broader team Coordinate with other functional leads and senior management on team and function performance, escalating as needed Qualifications and Skills Bachelor's degree preferred, with a GPA of 3.0 or higher 2-5 years of experience in project management or team leadership roles Proficiency with the Microsoft Office suite Strong organizational skills and high attention to detail Excellent multitasking abilities Exceptional written and verbal communication and interpersonal skills, with the ability to provide constructive feedback and effectively develop the team to meet performance expectations over time High self-motivation, with the ability to learn quickly and take on increased leadership responsibilities Ability to fit within a growing firm that is continuously improving its processes Positive attitude, energy, and overall enthusiasm, with a commitment to firm goals Experience in financial services is a plus Why LP Analyst? Comprehensive onboarding and training programs, including a structured Private Asset Training Program and regular business/industry teach-ins Early opportunities for advancement for top-performing analysts Opportunity to build valuable professional skills early in your career, including communication, organization, and leadership, by working on a dynamic and growing team with cross-functional exposure Exposure to a wide range of strategies (private equity, venture capital, real estate, infrastructure, credit), with the opportunity to specialize in areas of interest High-impact role providing transparency to the world's leading institutional investors Collaborative, high-performing team culture with smart, supportive colleagues Company-sponsored 401(k) plan, healthcare, and dental insurance Competitive compensation and fully paid parental leave Generous paid time off that increases with tenure, plus an annual volunteer day Casual dress code, frequent team events, and a downtown Dallas office with paid parking, free snacks, and other perks Powered by JazzHR yqakt1HtPz
    $83k-120k yearly est. 5d ago
  • Sr. Customer Support Manager (Contract)

    Tripledot Studios

    Team manager job in Dallas, TX

    Who are we? Tripledot is one of the largest independent mobile games companies in the world. We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios. Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users. Tripledot's guiding principle is that when people love what they do, what they do will be loved by others. We're building a company we're proud of. One filled with driven, incredibly smart and detail-orientated people, who LOVE making games. Our ambition is to be the most successful games company in the world, and we're just getting started. The role is working within our studio: Peoplefun PeopleFun is an award-winning Dallas-based game studio founded and led by game industry veterans, where game developers thrive on collaboration, creativity, teamwork, and fun. We believe in bringing People together through Fun by creating the best in class social features and communities in our games that enables our players to engage deeply with other players. We build teams that foster healthy collaboration, incredible productivity, and life-long professional relationships. Key Responsibilities The Senior Customer Support Manager will lead the strategy, operations, and continuous improvement of our player support function. You'll ensure our players receive an exceptional support experience, whether through direct interactions, automation, or proactive communication. You'll partner closely with Production, QA, and Community teams to represent the player voice, drive CS excellence, and evolve our support tools and processes to scale with our growing portfolio of games. Key Responsibilities * Leadership & Strategy: Define and execute the customer support vision, aligning with Community and studio goals. Establish performance standards (CSAT, FTHR, response/resolution times, sentiment, quality). * Operations & Prioritization: Manage daily Wordscapes Support operations, including task delegation, prioritization, and performance tracking. Monitor ticket queue and adjust agent resources as needed to maintain efficiency without sacrificing support quality. * Tagging & Analytics: Enhance the tagging system to facilitate more accurate analysis of build stability and issue trends. * Issue Analysis & Investigation: Identify trends in player issues and actively participate in investigations to accelerate reproduction and resolution. * Knowledge Base & Automation: Keep FAQs updated in line with game developments and identify opportunities to create bot automations, improving the automation-to-agent ratio. * Player Policies: Develop and maintain player policies, including loyalty, VIP, escalation, compensation, and other operational guidelines to ensure consistency and fairness. * Cross-Team Communication: Share insights and trends with Product and stakeholders; deliver weekly and monthly reports, raise risks and concerns, flag issue spikes or negative feedback, request CS tool improvements, and advocate for fixes that meaningfully improve player sentiment. * Team Development: Train and mentor Support Specialists to strengthen investigative, analytical, and communication skills. Identify learning opportunities when tickets are mishandled. * Data & SQL: Partner with Analytics to generate and interpret CS dashboards, tracking KPIs, and identifying trends. Enhance internal use of SQL to improve investigations of player progress loss and restorations, as well as resource-related discrepancies. * Escalation Management: Act as the escalation point for complex or sensitive player issues. * Performance & Metrics: Drive improvements in CSAT, contact rate, and first-time resolution to ensure high-quality support outcomes. Skills, Knowledge and Expertise Minimum Qualifications: * 7+ years in Customer Support or Player Support, with 2+ years in a leadership role. * Proven experience managing teams in gaming, mobile apps, or digital products. * Deep understanding of support tools and automation (Helpshift, Zendesk, Freshdesk, etc.). * Strong analytical skills, comfortable building and interpreting CS reports. * Excellent written and verbal communication skills, comfortable presenting reports to stakeholders, and advocating for players. * Demonstrated ability to drive change and cross-functional alignment. * Passion for games, player satisfaction, quality, and community engagement. Preferred Qualifications: * Background in QA, user experience, player relations, or community management. * Familiarity with AI-driven support tools and chatbot design. * Knowledge of mobile gaming analytics and player lifecycle metrics. * SQL basic knowledge, familiarity with BigQuery, and Tableau Success in This Role Looks Like * Consistently high CSAT and low first-time handling rate (FTHR). * Support queue health is consistently maintained and easily accessible through clear performance metrics. * A motivated, empowered team that provides empathetic, efficient, and accurate player support. * Agents consistently provide truthful, up-to-date information, ensuring tickets are handled accurately and with care. * Streamlined processes and automations that scale with growth. * The ratio of automated to human resolutions continues to grow, improving efficiency without sacrificing quality or CSAT. * Strong cross-departmental trust in the CS team's insights and execution. * Stakeholders are regularly informed about trends, with access to accurate, real-time insights and reports.
    $64k-103k yearly est. 25d ago
  • Manager, Travel VAD Team

    DSV Road Transport 4.5company rating

    Team manager job in Lancaster, TX

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Lancaster, Midpoint Dr Division: Road Job Posting Title: Manager, Travel VAD Team - 104420 Time Type: Full Time Summary At DSV Road Transport, The Travel Team Manager oversees domestic and international Value Added Delivery (VAD) teams and supports multi-region operational activities. This role coordinates staffing, dispatch, routing, and performance for VAD drivers, ensuring consistent delivery of specialized services. The Manager provides leadership across geographic markets and supports site launches or escalations as needed. Duties and Responsibilities * Oversee daily operations for domestic & international VAD teams. * Support specialized routing, handling, and service execution. * Provide operational support for new customer launches or escalations. * Oversee performance management, coaching, evaluations, and staffing needs. * Ensure DOT, FMCSA, HOS, and company compliance across all operations. * Collaborate with Safety, Training, and Compliance for high-sensitivity freight. * Drive KPI improvements (service delivery, utilization, etc. * Support customer relationships and service escalations. * Manage workflow, coverage planning, and resource allocation. * Provide reporting and operational insights to leadership. * Aligns with the maintenance department to ensure that all operation service requirements are met. * Perform other duties as assigned. Supervisory Responsibilities (if any) * Lead supervisors, dispatchers, drivers, and operational staff. * Conduct performance reviews and recommend disciplinary action. * Support recruiting and onboarding of new team members. * Manage daily scheduling, headcount, and shift coverage. Educational background / Work experience / Minimum Qualifications * High school diploma or GED. * 5+ years of transportation, logistics, or dispatch operations experience. * 3+ years of experience supervising drivers, dispatchers, or fleet operations. * Strong knowledge of DOT, FMCSA, and HOS regulations. * Experience using TMS systems, ELDs, routing tools, and load tracking systems. * Strong communication, leadership, and problem-solving skills. * Ability to lead operations during non-standard hours (weekend/transition days). * White glove, last-mile, or VAD delivery experience Preferred Qualifications * International operations experience. * Bachelor's degree in Supply Chain, Business, Logistics, or related field. * 7+ years of transportation operations or dispatch experience. * 5+ years supervising teams in a logistics or trucking environment. * Freight brokerage experience. * Bilingual (English/Spanish). Skills & Competencies * Team player with ability to work alongside and lead diverse cross-functional teams. * Capability to work under time and quota pressures. * Analytical mindset to optimize and keep the supply chain running in a world of change * Accustomed to working in a fast-paced, dynamic environment. * Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets. Language skills * Business fluent in English * Preferably good command of local language * Bi-lingual a plus Computer Literacy * Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others) * Experience with Transportation Management Systems and ELDs Physical Demands While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. The employee must also be able to travel by land, air, or sea as needed. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The job is performed in an office environment The physical demands and work environment characteristics described above represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. At Will Employment DSV Road Transport Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay range is $78,000- $85,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
    $78k-85k yearly Easy Apply 16d ago
  • Customer Support Operations Manager

    Infor 4.8company rating

    Team manager job in Dallas, TX

    General information Country United States City Dallas Job ID 46234 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements The Customer Support Operations Manager will lead their assigned team of support analysts and drive operational excellence in delivering customer support. This role ensures the team is equipped with the technical and product knowledge needed to effectively resolve customer issues, particularly for clients using ERP systems, cloud solutions, and public sector supply chain platforms. The manager will collaborate cross-functionally to remove blockers, improve processes, and contribute to a culture of continuous improvement and customer-centric service. In addition to team performance and development, this role requires alignment with compliance standards for supporting US Government Cloud customers, and therefore requires US residency or green card status. The ideal candidate is operationally focused, results-driven, and motivated to build high-performing teams that improve the customer experience. A Day in the Life Typically Includes: * Set clear goals and expectations for a support team, conduct regular 1:1s, and provide coaching based on team KPIs and performance outcomes * Coordinate training, enablement, and knowledge sharing to ensure technical and product readiness across ERP, Cloud, and public sector domains * Collaborate with Product, Engineering, and Cloud Operations to remove obstacles, manage escalations, and resolve systemic issues impacting customer success * Analyze team and customer support metrics to identify trends, inefficiencies, and opportunities for continuous improvement * Maintain and improve SOPs, escalation workflows, and documentation to support consistent and scalable support delivery * Review customer feedback, case data, and escalation themes to improve service quality, customer satisfaction, and retention * Create and deliver reports, insights, and recommendations to leadership on support performance, customer trends, and process enhancement initiatives Basic Qualifications: * Experience managing customer support or support operations teams * Experience using customer support tools and systems * Experience working with technical products, such as ERP or cloud-based platforms * Experience analyzing data to assess performance or identify process improvement opportunities * Experience working with cross-functional teams, including product and engineering * US citizen, resident or green card holder required for Government Cloud support Preferred Qualifications: * Experience aligning support operations with business or customer success goals * Experience applying project management frameworks or methodologies * Experience using analytics or reporting tools to inform decisions * Experience supporting cloud-based systems or ERP platforms * Knowledge of public sector or healthcare supply chain operations * Experience working in a global organization * Bachelor's degree in a related field or equivalent experience About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit ************* Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. Fraud Privacy Policy We value your privacy at Infor. You may access our privacy policy here. This employer uses E-Verify. Please visit this website for additional information. E-Verify Illinois: Click here, aquí, or tu.
    $81k-101k yearly est. 19d ago
  • Dental Office Manager

    Ideal Dental

    Team manager job in Euless, TX

    Job Description Dental Office Manager - Join us. Where your smile truly matters! At Ideal Dental, we're on a mission to revolutionize dental care-and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we're proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth. Job Summary: A Dental Office Manager is responsible for overseeing all day-to-day operations of the dental office to ensure smooth and efficient functioning. This includes managing patient service issues to guarantee high levels of guest satisfaction, fostering office morale to promote a positive company culture, and creating staff schedules. The Dental Office Manager is expected to complete daily and monthly reports and take on additional responsibilities as required to support the office's needs. Every day, you'll help create beautiful smiles and contribute to the health and well-being of the community. Responsibilities · Oversee Daily Operations: Ensure the dental office runs smoothly by managing all day-to-day activities, from patient flow to team coordination. · Deliver Exceptional Patient Service: Address and resolve patient service issues with professionalism and care, ensuring every guest leaves with a positive experience. · Develop and Manage Team: Lead, mentor, and support the dental team, providing opportunities for professional development while ensuring the team works collaboratively to achieve office goals. · Foster Team Morale: Build and maintain a supportive, engaging work environment that aligns with our company culture and inspires the team to excel. · Staff Scheduling: Create and manage efficient staff schedules, balancing office needs with team availability to ensure optimal coverage and productivity. · Audit Patient Accounts: Review and verify patient accounts for accuracy, ensuring all billing and records are in top shape. · Guide Treatment Plans: Present treatment options clearly and compassionately, assisting patients in overcoming financial barriers and helping them make informed decisions. · Track Office Performance: Complete daily and monthly reports, analyzing key metrics to help drive office efficiency and growth. · Support Office Needs: Take on additional duties as required, contributing to the overall success of the office in various capacities. · Travel for DeNovo Offices: Be flexible and open to traveling to newly acquired DeNovo offices as needed to support their integration and ensure seamless operations. What do you need to have to be a part of our team? A minimum of 2 years of management experience, with dental experience preferred to bring expertise to the role. A high school diploma or equivalent. A welcoming smile and a positive attitude that creates a friendly and inviting atmosphere for both patients and staff. Strong communication and customer service skills to ensure effective interaction with patients and team members. Proven leadership abilities, with a talent for leading by example and motivating the team to succeed. A natural desire and ability to connect with and serve guests, ensuring they feel valued and well cared for. Excellent multi-tasking skills, with the ability to stay organized and focused while working in a fast-paced environment. DeNovo Offices: New or acquired offices may require travel. Why You'll Love It Here: At Ideal Dental, we're committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you're passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you. · MONTHLY BONUS POTENTIAL Medical insurance. Discounted dental benefits for the employee, their spouse, and dependent children. Paid holidays. Paid Time Off (PTO). 401K. Employee scholarship program. At Ideal Dental, we're dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters.
    $41k-58k yearly est. 21d ago
  • Dental Office Manager

    Sonrava

    Team manager job in Haltom City, TX

    We are looking for a Dental Office Manager to join our team! As a Dental Office Manager, you will lead the office in day-to-day operations in support of the doctors and office staff to help develop the practice while providing an exceptional patient experience. Responsibilities Resonsibilities Deliver an exceptional patient experience by addressing patient concerns and education of treatment options, verification of insurance, collection of payment Regular review of business results, profit and loss management, creation of strategies and plans to improve business performance Work in collaboration with providers and office staff to ensure priorities and work assignments are communicated regularly Lead strategic local marketing initiatives that help drive brand awareness and new patient growth Ensure compliance with health and safety regulations Travel as needed for training and to perform job functions Benefits for FT Employees Healthcare Benefits (Medical, Dental, Vision) Paid time Off 401(k) Employee Assistance Program Qualifications Qualifications Minimum of high school diploma or equivalent required; bachelor's degree preferred 2+ years of leadership/management experience, dental experience preferred Strong communication and customer service skills to deliver an exceptional experience Proven leadership abilities, relationship building skills and team motivation Excellent multi-tasking and organizational skills Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
    $41k-58k yearly est. Auto-Apply 38d ago
  • Dental Office Assistant Manager

    Sonrava Health

    Team manager job in Dallas, TX

    The Dental Office Assistant Manager at Sonrava is responsible for running and perpetuating a productive, efficient, and engaged dental practice. At the core of your dedication is supporting the doctors, the Director of Operations (DO) and the office staff to develop the practice while developing a successful and positive team. Responsibilities Essential Functions: * Be supportive of company standards while effectively building and nurturing a positive working relationship with the doctor(s). * Provide exceptional customer service by making the patient the #1 priority! * Management, training, and oversight of our office staff team members. * Strong organizational and leadership skills. * Collaboration with experienced professionals in our corporate and operations management teams. * Versatility in working with analytical and financial data; including budgets, financial plans, and reports. * Using information systems tools and reports. * Good judgment and a strong ability to work with people like our team members, patients, and management. * Good written and verbal communication skills. * Lots of enthusiasm for seeing the company's business constantly improve. * Lead strategic local marketing initiatives that help drive brand awareness and new patient growth. * Energetic and eager to tackle new projects and ideas. * Comfortable in both a leadership and team-player role. Qualifications Qualifications: Educations/Certification: * Minimum of high school diploma or equivalent required; bachelor's degree strongly preferred * Maintain annual OSHA, HIPAA, and/or Infection Control training. Skills and Abilities: * 3-5 years of leadership/management experience in a professional environment with direct patient contact preferred. * Excellent positive attitude and customer service skills * Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills. * Possess exceptional interpersonal and relationship building skills, including conflict resolution skills. * Strong organization, planning and analytical skills. * Ability to use good judgment to make decisions independently. * Ability to multitask and remain calm in a rapidly changing environment. * Computer proficiency and the ability to learn new programs as required. Work Environment and Conditions: * Overtime required as approved by DO. * Travel as needed for training and to perform job functions. * Safety procedures and personal protective equipment are required to minimize the risks from X-rays and blood-borne pathogens. * Potential of prolonged sitting and standing
    $40k-58k yearly est. Auto-Apply 40d ago
  • Dental Office Manager

    Essentials Endodontics

    Team manager job in Mansfield, TX

    We are looking for a dental a office manager for our specialty office in Mansfield. Requirements: - At least 1 year of managing a dental office - Available to work Monday thru Friday - Reliable transportation - Understanding of basic dental terminology - At least 1 year of dental front office experience - Proficient in Microsoft Office - Proficient in insurance, claims, appeals - Proficient in financials and case acceptance Duties: - Basic front office: Check in/out patients, import data, process payment, verify dental benefits, schedule appointments - Treatment planning and presentation - Can communicate and direct staff - Send Claims - Enter patient data - Meet deadlines and monthly goals - Resolve patient issues and concerns - Manage front office supplies and inventory - Additional tasks may apply Skills: - Professional phone etiquette - Basic math knowledge - Leadership skills - Team player Benefits: (Full Time only) - At 90 Days, Health Insurance is available - At 6 Months, PTO is offered - Quarterly Bonus opportunities - Flexibility Get to know us more on our Instagram at essentialepitx or our website ***********************
    $41k-58k yearly est. 60d+ ago
  • Dental Office Manager Justin TX

    Dental Architects

    Team manager job in Justin, TX

    Job DescriptionSalary: Salary Office Manager Needed For Private Practice in Justin, Texas. Private practice has seen tremendous growth since opening last year. We are a family-friendly company focused on providing an excellent patient experience. We make dental easy. You may have found the perfect fit if you are looking for a dynamic, stable, rewarding career with potential advancement opportunities. Our core values: Patient-focused Accountability Continuous Improvement Flexibility Innovation Position Summary: We are seeking a Dental Office Manager to join our team. This role will be to oversee the daily operation of the practice. We believe in remaining patient-focused to best serve each person and their dental needs . We offer a competitive benefits package,which includes: Competitive base salary Potential Bonus Structure Medical Insurance Vision Insurance In-House Employee Dental Plan Paid Time Off + Major Holidays Company training & professional development Career Advancement from within 401K Job Duties: Lead team huddles and motivate your team, Meet practice daily and monthly goals Oversee schedules Work with our specialty team coordinator with schedules and specialist Insurances processing and predeterminations Able to delegate, motivate, coach and work with all team members Recall program Reporting and accountable to Ownership Knowledge and experience working with Open Dental Financial Coordinating Treatments Coordinator Responsible for unscheduled treatment and recall Managing the clinical team Marketing Daily reconciliation Office Manger Key Competencies: Excellent communication skills both verbal & written Problem solving High energy level Excellent customer service Dental Software skills Multi-tasking skills Education and Experience: Minimum of 4 plus years of current dental management experience. Our core value is to Provide Exceptional Services and Quality Care Qualified candidates please apply. Job Type: Full-time Pay: Competitive pay based on experience Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Work Location: One location
    $40k-58k yearly est. 21d ago
  • Dental Office Manager - Cleburne

    ADNM and ABC 123 Dental Group

    Team manager job in Cleburne, TX

    Are you a driven, organized, and customer-focused professional looking to take your career to the next level? Do you excel at managing teams, streamlining operations, and delivering exceptional patient experiences? If so, we want you to join our dynamic dental practice as our Office Manager! Why Work With Us? Competitive Compensation: We offer salaries in the top 10% for office managers, because we value top-tier talent and believe in rewarding excellence. Growth Opportunities: Join a practice that invests in your professional development and offers a clear path for career advancement. Cutting-Edge Environment: Work in a modern, state-of-the-art facility with a focus on patient care, innovative technology, and a supportive team culture. Impactful Role: As our Office Manager, you will play a pivotal role in ensuring the smooth operation of our practice and enhancing the patient experience. Key Responsibilities: Team Leadership: Oversee and manage the daily operations of the front office and administrative staff, fostering a positive and productive work environment. Patient Relations: Ensure that every patient interaction is positive, professional, and aligned with our practice's standards of excellence. Operational Efficiency: Streamline office processes, manage scheduling, and optimize the use of resources to ensure the practice runs efficiently and effectively. Financial Oversight: Handle billing, insurance claims, and financial report
    $41k-58k yearly est. 60d+ ago
  • Dental Office Manager

    P4D-Paloma Creek Dental

    Team manager job in Aubrey, TX

    Job Description Job Title: Dental Office Manager Schedule: Monday through Friday from 7:45am to 5:30pm The purpose of the Office Leader position is to efficiently and effectively manage a financially viable practice. The Office Leader is to ensure appropriate staffing, full schedules, successful financial presentation of treatment plans and payment options, and to ensure patient satisfaction and practice profitability. The Office Leader must be able to clearly explain treatment options and the costs associated. They are knowledgeable about the treatment and timelines, and they are prepared to discuss the financial arrangements with the patient. They will coordinate as needed with other offices who share in the care of the patient, following through on all referrals and correspondence. The Office Leader must be able to communicate effectively. The Office Leader must provide proper training, coaching, and guidance to all team members in the practice. The responsibilities listed below must be accomplished daily, weekly, and monthly. Additional responsibilities may be required. Key Responsibilities: Team Leadership & Development: Lead, mentor, and inspire a dedicated team, ensuring a positive, productive work environment. Foster leadership skills in team members and encourage growth within the practice. Patient & Doctor Liaison: Serve as the bridge between the doctor, patients, and the dental team, ensuring clear communication and a seamless experience from check-in to treatment. Operational Excellence: Oversee the day-to-day operations of the practice, ensuring efficiency in every aspect, including scheduling, patient flow, inventory management, and office systems. Financial Oversight: Track and analyze key performance metrics to ensure revenue goals and financial targets are met. Implement strategies to improve financial outcomes and increase profitability. Practice Growth & Strategy: Work with leadership to forecast future growth opportunities and implement effective strategies for expanding patient volume, improving service offerings, and enhancing the overall patient experience. Compliance & HR Management: Ensure all staff are properly trained and that the practice complies with all regulatory and legal requirements. Oversee HR functions such as recruitment, performance management, and staff development. Requirements & Qualifications: Experience: A minimum of 5 years working in a dental practice, with at least 2 years in a leadership or managerial role. Experience in a fast-paced, customer-oriented environment is a plus. Business Acumen: A solid understanding of practice management, financial reporting, and business operations. Proficiency in dental practice management software (preferred) and tools like Word and Excel. Leadership Skills: Strong leadership capabilities with experience managing teams and driving results. Ability to mentor and develop staff into leaders within the practice. Communication & Problem Solving: Excellent interpersonal skills, with a strong ability to solve problems, make decisions, and communicate effectively with patients, staff, and leadership. Industry Knowledge: Familiarity with dental billing systems, insurance processes, and patient account management. Understanding of HR processes and legal compliance. Education: Associate degree in a relevant field or equivalent professional experience. Continuing education in dental management is a plus. Benefits: Competitive Salary & Performance Bonuses 401(k) Matching Comprehensive Health, Dental, and Vision Insurance Life Insurance Generous Paid Time Off (PTO) Paid Holidays Employee Discounts and Perks If you are a proactive, organized, and results-driven professional with a passion for delivering excellent patient care and improving dental practices, we encourage you to apply. This is a unique opportunity to take your career to the next level while making a significant impact in a welcoming and supportive environment.
    $40k-57k yearly est. 10d ago
  • Dental Office Manager

    Ideal Dental

    Team manager job in Flower Mound, TX

    Job Description Dental Office Manager - Join us. Where your smile truly matters! At Ideal Dental, we're on a mission to revolutionize dental care-and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we're proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth. Job Summary: A Dental Office Manager is responsible for overseeing all day-to-day operations of the dental office to ensure smooth and efficient functioning. This includes managing patient service issues to guarantee high levels of guest satisfaction, fostering office morale to promote a positive company culture, and creating staff schedules. The Dental Office Manager is expected to complete daily and monthly reports and take on additional responsibilities as required to support the office's needs. Every day, you'll help create beautiful smiles and contribute to the health and well-being of the community. Responsibilities · Oversee Daily Operations: Ensure the dental office runs smoothly by managing all day-to-day activities, from patient flow to team coordination. · Deliver Exceptional Patient Service: Address and resolve patient service issues with professionalism and care, ensuring every guest leaves with a positive experience. · Develop and Manage Team: Lead, mentor, and support the dental team, providing opportunities for professional development while ensuring the team works collaboratively to achieve office goals. · Foster Team Morale: Build and maintain a supportive, engaging work environment that aligns with our company culture and inspires the team to excel. · Staff Scheduling: Create and manage efficient staff schedules, balancing office needs with team availability to ensure optimal coverage and productivity. · Audit Patient Accounts: Review and verify patient accounts for accuracy, ensuring all billing and records are in top shape. · Guide Treatment Plans: Present treatment options clearly and compassionately, assisting patients in overcoming financial barriers and helping them make informed decisions. · Track Office Performance: Complete daily and monthly reports, analyzing key metrics to help drive office efficiency and growth. · Support Office Needs: Take on additional duties as required, contributing to the overall success of the office in various capacities. · Travel for DeNovo Offices: Be flexible and open to traveling to newly acquired DeNovo offices as needed to support their integration and ensure seamless operations. What do you need to have to be a part of our team? A minimum of 2 years of management experience, with dental experience preferred to bring expertise to the role. A high school diploma or equivalent. A welcoming smile and a positive attitude that creates a friendly and inviting atmosphere for both patients and staff. Strong communication and customer service skills to ensure effective interaction with patients and team members. Proven leadership abilities, with a talent for leading by example and motivating the team to succeed. A natural desire and ability to connect with and serve guests, ensuring they feel valued and well cared for. Excellent multi-tasking skills, with the ability to stay organized and focused while working in a fast-paced environment. DeNovo Offices: New or acquired offices may require travel. Why You'll Love It Here: At Ideal Dental, we're committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you're passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you. · MONTHLY BONUS POTENTIAL Medical insurance. Discounted dental benefits for the employee, their spouse, and dependent children. Paid holidays. Paid Time Off (PTO). 401K. Employee scholarship program. At Ideal Dental, we're dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters.
    $40k-58k yearly est. 18d ago
  • Dental Office Manager

    Sonrava

    Team manager job in Dallas, TX

    We are looking for a Dental Office Manager to join our team! As a Dental Office Manager, you will lead the office in day-to-day operations in support of the doctors and office staff to help develop the practice while providing an exceptional patient experience. Responsibilities Resonsibilities Deliver an exceptional patient experience by addressing patient concerns and education of treatment options, verification of insurance, collection of payment Regular review of business results, profit and loss management, creation of strategies and plans to improve business performance Work in collaboration with providers and office staff to ensure priorities and work assignments are communicated regularly Lead strategic local marketing initiatives that help drive brand awareness and new patient growth Ensure compliance with health and safety regulations Travel as needed for training and to perform job functions Benefits for FT Employees Healthcare Benefits (Medical, Dental, Vision) Paid time Off 401(k) Employee Assistance Program Qualifications Qualifications Minimum of high school diploma or equivalent required; bachelor's degree preferred 2+ years of leadership/management experience, dental experience preferred Strong communication and customer service skills to deliver an exceptional experience Proven leadership abilities, relationship building skills and team motivation Excellent multi-tasking and organizational skills Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
    $40k-58k yearly est. Auto-Apply 38d ago
  • Dental Office Manager

    Sonrava Health

    Team manager job in Plano, TX

    We are looking for a Dental Office Manager to join our team! As a Dental Office Manager, you will lead the office in day-to-day operations in support of the doctors and office staff to help develop the practice while providing an exceptional patient experience. Responsibilities * Deliver an exceptional patient experience by addressing patient concerns and education of treatment options, verification of insurance, collection of payment * Regular review of business results, profit and loss management, creation of strategies and plans to improve business performance * Work in collaboration with providers and office staff to ensure priorities and work assignments are communicated regularly * Lead strategic local marketing initiatives that help drive brand awareness and new patient growth * Ensure compliance with health and safety regulations * Travel as needed for training and to perform job functions Benefits for FT Employees * Healthcare Benefits (Medical, Dental, Vision) * Paid time Off * 401(k) * Employee Assistance Program Qualifications * Minimum of high school diploma or equivalent required; bachelor's degree preferred * 2+ years of leadership/management experience, dental experience preferred * Strong communication and customer service skills to deliver an exceptional experience * Proven leadership abilities, relationship building skills and team motivation * Excellent multi-tasking and organizational skills Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
    $40k-58k yearly est. Auto-Apply 60d ago
  • Dental Office Manager

    Dental Architects

    Team manager job in Krum, TX

    Job DescriptionSalary: Competitive Pay based on experience Office Manager Needed For Private Practice in Krum, Texas. Private practice has seen tremendous growth since opening earlier this year. We are a family-friendly company focused on providing an excellent patient experience. We make dental easy. If you are looking for a dynamic, stable, rewarding career with potential for advancement opportunities, you may have found the perfect fit. Our core values: Patient-focused Accountability Continuous Improvement Flexibility Innovation Position Summary: We are seeking a Dental Office Manager to join our team. This role will be to oversee the daily operation of the practice. We believe in remaining patient-focused to best serve each person and their dental needs . We offer a competitive benefits package, which includes: Competitive base salary Potential Bonus Structure Medical Insurance Vision Insurance In-House Employee Dental Plan Paid Time Off + Major Holidays Company training & professional development Career Advancement from within 401K Job Duties: Lead team huddles and motivate your team, Meet practice daily and monthly goals Oversee schedules Work with our specialty team coordinator with schedules and specialist Insurances processing and predeterminations Able to delegate, motivate, coach and work with all team members Recall program Reporting and accountable to Ownership Knowledge and experience working with Open Dental Financial Coordinating Treatments Coordinator Responsible for unscheduled treatment and recall Managing the clinical team Marketing Daily reconciliation Office Manger Key Competencies: Excellent communication skills both verbal & written Problem solving High energy level Excellent customer service Dental Software skills Multi-tasking skills Education and Experience: Minimum of 4 plus years of current dental management experience. Our core value is to Provide Exceptional Services and Quality Care Qualified candidates, please apply. Job Type: Full-time Pay: Competitive pay based on experience Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule: 8-hour shift Work Location: One location
    $40k-58k yearly est. 21d ago

Learn more about team manager jobs

How much does a team manager earn in Hurst, TX?

The average team manager in Hurst, TX earns between $40,000 and $164,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Hurst, TX

$81,000

What are the biggest employers of Team Managers in Hurst, TX?

The biggest employers of Team Managers in Hurst, TX are:
  1. AT&T
  2. Charles Schwab
  3. Walmart
  4. Movement Careers
  5. Wahid Inc.
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