Customer Service Scheduler- Hearth & Home
Team manager job in Grand Rapids, MI
This role supports the Hearth division by managing customer orders, installation scheduling, and warranty tracking. The position involves serving as the primary point of contact for fireplace installation coordination while delivering excellent customer service. The ideal candidate will maintain accurate documentation, address inquiries promptly, and build strong working relationships with customers, vendors, and internal teams.
Key Responsibilities: May Include:Customer Service & Order Support
Process, purchase, and manage incoming customer orders.
Assist Sales Associates by placing orders and preparing presentation packages.
Manage warranty administration and tracking for Hearth and Garage Door products.
Contact vendors to obtain pricing, lead times, and order updates.
Respond to customer inquiries and resolve issues in a timely, professional manner.
Run reports and log data entries as needed.
Order Entry & Scheduling
Input purchase orders and customer orders into the system accurately.
Schedule fireplace installations and service appointments.
Communicate with builders, installers, and sales teams to ensure seamless scheduling and coordination.
Track and administer product warranties and service follow-ups.
Additional Responsibilities
Participate in team meetings and training sessions to stay updated on internal best practices and industry trends.
Cultivate strong relationships with customers to support repeat business and referrals.
Perform additional tasks and special projects as assigned to meet business needs.
Knowledge & Skills:
Strong verbal and written communication skills, especially over the phone.
Excellent time management, organizational, and problem-solving abilities.
High attention to detail and accuracy in all administrative tasks.
Ability to work independently with minimal supervision.
Comfortable collaborating across departments in a fast-paced environment.
Quick to learn new technologies, products, and systems.
Skilled in managing customer expectations and building positive relationships.
Experience:
Minimum 1 year of experience in scheduling and coordination, preferably in a construction or building materials environment.
At least 1 year of customer service experience, with a proven ability to resolve customer concerns effectively.
Education/Certification:
High School Diploma or GED required.
People Management:
None
Physical Requirements / Work Environment:
Ability to sit, stand, walk, or drive for extended periods throughout the workday.
Occasional bending, reaching, or stair climbing in showroom, warehouse, or jobsite settings.
Work is primarily performed in a combination of office, showroom, and warehouse environments.
Regular use of computers, tablets, phones, and other standard office equipment.
Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects. Learn More About Williams Distributing
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Supervisor, Customer Services
Team manager job in Grand Rapids, MI
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Supports the Manager in meeting operational performance targets and monitoring the station operation budget
Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
Reviews and standardizes procedures to improve efficiency within the operation
Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
Investigates and resolves customer service issues as well as operation issues
Participates on operational conference calls, station audits and prepares various reports
Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
Maintains records such as time and attendance, personnel files and performance
Will provide guidance to the team on performance issues as well as coach and counsel employees.
As necessary, the Supervisor will work in the operation during peak or irregular periods
Qualifications
Who are we looking for?
Requirements:
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical
Minimum Age: 18
High school diploma or GED equivalent
College coursework or college degree desirable
Valid state driver's license
Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
Proven leadership and analytical skills
Ability to effectively and efficiently manage multiple and often competing priorities
Demonstrated ability to communicate verbally and in writing
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
Possess the legal right to work in the United States
Must be able to read, write, fluently speak and understand the English language
Previous working experience in a team lead, supervisory or managerial role preferred
Minimum one year customer service experience preferred
Posess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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Auto-ApplyMailroom Team Lead *Evening Shift (12:00pm - 8:30pm)
Team manager job in Grand Rapids, MI
Stenger and Stenger, P.C, is a prominent and professional law firm located in Grand Rapids, dedicated to providing the highest quality legal representation for national clients since its inception in 1994. Our firm specializes in retail consumer debt collections with an approach focused on providing the highest quality legal representation for clients while simultaneously treating consumers with compassion and respect to reach fair resolutions. We are seeking an Inbound/Outbound (Mailroom) Team Lead to assist and support the Firm by performing various administrative duties, including assisting in workflow processes and deadlines.
Primary Duties and Responsibilities:
Knowledge or willingness to learn applicable federal, state, and local laws and regulations that are applicable for the jurisdiction in which the tasks are performed. (Multi-State Organization)
Knowledge of the Firm's policies and procedures.
Knowledge of client standards
Knowledge of the Firm's personnel and appropriate departmental contacts
Prompt response and execution of instruction from state attorney, direct manager, direct supervisor, secondary supervisor, Collections Manager, Client Relations Manager, Director of Compliance, Director of Operations, and/or President.
Maintain and monitor workflow and assign tasks/work to team members to ensure work is completed timely and within designated SLA; Communicate any possible issues both effectively and timely with leadership.
Review and work issues log to ensure issues are resolved timely.
Maintain and develop professional working relationships with Firm personnel (particularly with varying departments and States).
Assist in the maintenance of account files, copying, and organizing documents.
Assist in handling documents and legal pleadings, in compliance with firm policies.
Assist in mail opening, entry, and proper notation of subsequent actions.
Assist in file maintenance by updating the case files with proper documentation.
Maintain clerical duties such as fielding/making phone calls, corresponding with third parties, imaging documents upon intake/preparation, and execute outbound mailing procedures.
Review drafted correspondences/pleadings, assemble documentation, and ensure quality.
Assist in the training of new personnel as outlined in Firm policies, procedures, and training manuals.
Notify leadership of concerns/priority case information as directed in the Firm's policies and procedures.
Assist in the maintenance of electronic filings and corresponding logs.
Aid Central Services Supervisor in preparation and feedback regarding personnel reviews.
Work directly with leadership to optimize efficiencies.
Aid central services support staff in their primary duties and responsibilities in their absence or inability to perform
Monitor and update special instructions for mailings with leadership oversight
Knowledge, Skills and Abilities:
Excellent written and verbal communication skills
Must type at least 50 WPM
Familiarity with Microsoft Office applications (Outlook, Word and Excel), collection software, and other applications.
Ability to be self-motivated, organized and hardworking.
Desire to work with others in achieving Firm and client goals.
Other Work Requirements :
Ability to lift and carry up to 25 lbs.
Ability to stand or sit for long periods of time
Why Stenger & Stenger:
Stenger & Stenger is celebrating over 30 years as one of the most enduring, successful firms in the collections field. We're a firm committed to providing the highest quality legal representation for clients in 10 different states. We employ over 200 people in different positions such as Legal Assistants, Paralegals, Collectors, and Skip Tracers. Our careers offer unlimited opportunities to practice with a purpose with career advancement opportunities.
Stenger & Stenger is an equal opportunity employer. We strive to maintain a culture where all our people feel a sense of belonging, opportunity, and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.
Auto-ApplyCustomer Care Manager
Team manager job in Holland, MI
Job Description
Summary: To support and direct the Customer Service Representatives in North America. This includes a team in Holland, MI and Monterrey, Mexico. Support UC philosophy focused on facilitating the growth of the organization, continually improving quality, and driving to a world class safety environment.
Duties and Responsibilities:
Work closely with the DOS to set vision and mission for CSR group.
Monitor and minimize finished good inventory monthly.
Coach CSR team to provide outstanding professional customer service.
Lead, train, direct, and advise customer service personnel.
Conduct annual performance review per company guidelines.
Lead customer service team meetings to ensure customer expectations are being met.
Satisfy various pricing, scheduling and other customer inquiries regarding projects.
Address customer complaints.
Conduct/coordinate customer visits with sales team members.
Insure timely reports, customer reports/surveys and production delivery date information.
Interview and select customer service team members.
Perform duties of Customer Service Representative to cover during vacations.
Responsible for accurate data entry of price adjustments on customer contracts.
Participate on special teams or committees as required.
Perform research for sales team as requested; create reports.
Write and/or revise work instructions and procedures as needed.
Research price discrepancies and late shipments to determine root cause.
Facilitate move ups and move outs.
Write and/or approve computer and cell phone system modification requests.
Evaluate department work-loads and make revisions as required.
Define new processes and procedures as required.
Create new or revise existing forms as required.
Assist CSR's in notifying the sales team when ship dates and jobs are moved out because we are waiting on follow-up information or resin.
Follow UC Quality System-approved work instructions and procedures and help improve these as needed.
Responsible for successful facilitation of all company safety policies and procedures.
Complete monthly Safety Observations and attend UC Connect Meetings.
Preferred Experience, Training, and Skills:
Strong written and verbal communication skills.
Excellent customer focus and ability to build solid customer relationships.
Ability to help provide and support a vision and direction.
Ability to develop and motivate a team.
Strong organizational skills.
Proven leadership experience.
5 years of Customer Service management experience.
Physical Requirements: Domestic and International travel required as needed.
Preferred Education: Bachelor's Degree in Business or related field.
Advanced Lead Specialist - Project Management
Team manager job in Grand Rapids, MI
The Lead Project Management Specialist will support the Integrated Product Development Team (IDPT) in detail project planning and analysis on engineering programs. In this role, you will be responsible for developing project planning activities with IPDT, monitoring / maintaining the schedule, controlling the baselines (performance measurement, forecast, what-ifs), earned value analysis and reporting, and supporting / representing the IDPT in various other facets of the business.
Job Description
Roles and Responsibilities:
* Develop and maintain Integrated Master Schedule and all associated schedules
* Provide schedule analysis and generate milestone reports
* Manage the processes related to project management systems; i.e. Earned Value Analysis and Reporting, Risk Management, Action Items, Baseline Change Requests, etc.
* Lead the Engineering IPDT in project schedule development and Activity Based Management (ABM)
* Work with IPDT to define the Work Breakdown Structure (WBS) and the WBS Dictionary
* Trace work scope to project requirements
* Develop cost and schedule analysis, communicate results to IPDT
* Prepare Cost Performance Reports (CPR) and assist with understanding actual variance to Project Plan and Operations Plan
* Assist / Lead presentation of integrated project schedule to the project team, management and customers during Integrated Baseline Reviews (IBRs)
* Work with IPDT and customers to integrate customer/supplier plans and schedules
* Assist IPDT on cost-schedule metrics and earned value data
* Assist in developing / maintaining Risk Register with IPDT
* Assist IPDT in relevant tasks to ensure project success
* Interface with the business in communicating project metrics
Required Qualifications:
* Bachelor's Degree from an accredited university or college
* Minimum of 2 years of experience in schedule planning and controls for various projects
Desired Characteristics:
* Strong natural analytical skills
* Significant experience in engineering program planning, implementation, reporting and analysis, contract interpretation, budget development, critical path planning, earned value and administration of engineering projects
* Strong planning and financial background
* Strong interpersonal skills
* Experience with Earned Value Systems, Deltek Tool Suite
* Knowledge of Earned Value concepts
* Experience with formal project analysis tools; Milestones Professional
* Project Management Professional (PMP) certification
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Auto-ApplyPhone Center Supervisor & Admissions Generalist
Team manager job in Grand Rapids, MI
Monday-Thursday 12pm-9pm and
Friday, 8am-12pm OR 12pm-4:30pm (flexible)
We are seeking a welcoming, motivated and organized Phone Center Supervisor and Enrollment Generalist to oversee the daily operations of our part-time call center team. The ideal candidate will be responsible for managing a team of call center agents, ensuring quality customer interactions, maintaining performance standards, and providing coaching and support to meet department goals. The phone center is open from 5-9PM on Mondays-Thursdays. When the phone center is closed, this position will provide support to the Enrollment Management team.
Key Responsibilities:
Supervise daily activities of part-time Outreach Specialists to ensure smooth operations and excellent service delivery
Monitor call performance metrics (e.g., call volume, handle time, customer satisfaction) and provide real-time feedback
Schedule shifts and manage attendance, ensuring adequate coverage during operating hours
Responsible for hiring of Outreach Specialists and performance evaluations
Conduct regular team meetings, training sessions, and one-on-one coaching
Handle escalated customer issues and ensure timely resolution
Collaborate with management to develop and implement process improvements
Compile and generate timely and accurate periodic statistical reports
Assist with prospect downloading and calling list creation and maintenance, as well as troubleshooting and maintaining recruiter's phone and computer equipment needs.
Ensure compliance with company policies, procedures, and quality standards
Foster a positive, motivated, and accountable team environment
Assists in script writing for various outreach events
Generate letters of confirmation of award
Assist Advancement Office, Advantage Center and other departments on campus with telemarketing needs.
Takes the lead on faculty outreach shifts and the biannual faculty CAREs event
In coordination with the Advancement Office, takes the lead on the Admissions Champion Program outreach efforts.
When the phone center is closed, assists the enrollment team including working the admissions front desk, assisting in visit coordination, resolving duplicate records, and entering prospective student data.
Approximately 3 hours per day will be spent assisting the Financial Aid department.
Assist with administrative tasks within the financial aid office including document intake, data entry, and student follow-up.
Provide frontline support to students and families regarding financial aid inquiries.
Collaborate with Financial Aid staff to ensure timely processing and communication.
Monitor and respond to Financial Aid inbox inquiries during assigned hours.
Other duties as assigned.
Qualifications:
High school diploma or equivalent required; associate or bachelor's degree preferred
2+ years of call center experience, with at least 1 year in a supervisory or lead role preferred
Strong leadership and interpersonal skills
Excellent verbal and written communication abilities
Proficiency with call center software, CRM systems, and performance dashboards
Ability to multitask and work effectively in a fast-paced environment
Welcoming attitude for all
The ideal candidate will thrive in a fast-paced environment and demonstrate flexibility in managing cross-functional responsibilities.
Preferred Skills:
Bilingual (depending on customer base)
Experience in training and coaching remote teams
Familiarity with Technolutions' Slate CRM system
Auto-ApplyOffice Manager
Team manager job in Grand Rapids, MI
Join our dynamic team at Fox Hyundai Kia as a Full-Time Office Manager in Grand Rapids, MI, where excellence and teamwork drive our success. This onsite position offers the opportunity to work in an environment that values fun and professionalism. You'll play a critical role in ensuring our daily operations run smoothly while collaborating with a dedicated team that respects and supports each other. Embrace the chance to be part of a forward-thinking company that celebrates a customer-focused approach.
Your contributions will directly impact our high-performance culture and help us achieve outstanding results. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. If you're ready to elevate your career and enjoy a rewarding experience in the auto dealership industry, we encourage you to apply today.
What would you do as a Office Manager
As the Office Manager at Fox Hyundai Kia, you will oversee daily administrative operations, ensuring that the office runs efficiently and effectively. Your day-to-day responsibilities will include managing schedules, coordinating meetings, and supervising office staff to foster a collaborative environment. You will handle incoming communications, addressing inquiries promptly with respect and professionalism. Additionally, you will maintain accurate records and manage office supplies to ensure a well-organized workspace.
Expect to implement processes that enhance productivity and support our customer-focused initiatives. You will also assist in preparing reports and data analysis to inform decision-making. Your role will involve creating a positive atmosphere that promotes teamwork and enthusiasm among team members, aligning with our core values.
Does this sound like you?
To be successful as an Office Manager at Fox Hyundai Kia, you will need a strong set of skills that align with our core values. Excellent organizational abilities are essential for managing multiple tasks and ensuring smooth operations. Strong communication skills, both written and verbal, will enable you to interact effectively with team members and customers, fostering a respectful and supportive environment.
Problem-solving aptitude is crucial, allowing you to address challenges proactively and efficiently. A keen attention to detail will help maintain accuracy in record-keeping and reporting. Demonstrating leadership skills will be vital as you guide and motivate your team to work collaboratively.
Additionally, a positive attitude and enthusiasm for the auto dealership industry will promote a fun and engaging workplace culture. Flexibility and adaptability will also be important, as you navigate the diverse needs of the office and contribute to our high-performance goals.
Join our team today!
Apply today! We'd love to have you on the team!
Office Manager
Team manager job in Grand Rapids, MI
Job DescriptionAxios Professional Recruitment is partnered with a local law firm in Grand Rapids, who is actively looking to hire an Office Manager to oversee their 2 Michigan-based locations. The ideal candidate will be self-motivated, a strong leader, have experience operating multiple locations, and bring a positive outlook to the work environment!
Responsibilities:
Hire, train, and supervise office staff.
Manage performance, compensation, and disciplinary actions.
Oversee employee benefits, workflow, and personnel records.
Coordinate onboarding and ongoing training for staff and attorneys.
Support annual budgeting and financial reporting.
Manage billing procedures, accounts receivable, collections, and client invoicing.
Oversee accounts payable, payroll processing, general ledger, and tax filings.
Maintain trust accounting, retirement plan contributions, and HSA reconciliation.
Oversee office space planning, equipment needs, and vendor relationships.
Manage filing systems, conflict checks, and office procedures.
Oversee computer systems, software updates (Tabs, PM, NetDocs, etc.), and technology training.
Ensure efficient mail processing, telecommunications, and supply purchasing.
Coordinate firm announcements, directory updates, insurance programs, and internal events.
Support firm meetings, retreats, and general operational workflow.
Qualifications:
Bachelor's degree or equivalent experience in business administration or related field.
Minimum of 5 years of office management experience, preferably in a law firm.
Strong leadership, organizational, and interpersonal skills.
Experience with budgeting, payroll, accounts payable/receivable, and financial reporting.
Proficiency with office technology, software systems, and document management.
Positive attitude, proactive problem-solving, and ability to manage multiple priorities.
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
Good luck, we look forward to reviewing your application!
Support Professional, Student Life & Leadership - Office Manager
Team manager job in Grand Rapids, MI
The Support Professional provides direct administrative support to the Director of Student Life & Leadership and supports numerous budgetary, activity, and communication needs. The office serves the college and students in several ways, including front desk services/sales (RaiderCards, bus passes, movie tickets, etc.), coordinating all major student events and student clubs/organizations on campus, oversight of the food pantry and dining services, and enforcement of the Student Code of Conduct and Behavioral Intervention Team. The Support Professional holds key responsibilities in oversight of our financial records and daily club/organization management.
Requisition ID: 1037
Position Number: 00001520
Employee Group: APSS Bargaining Agreement
Schedule: 8:00 AM - 5:00 PM, 40 hours/52 weeks
Compensation: Level A, $20.23 per hour
Benefits: Full-time
Reports to: Director of Student Life and Conduct
Posting Opens: 11/07/2025
Posting Closes: Open until filled
ESSENTIAL FUNCTIONS
* Overall budget projection and monitoring, and account reconciliation for numerous Student Life & Leadership and student organizations, including the department budget and the food pantry budget.
* Provide direct support to the Director of Student Life & Leadership through regular update meetings, processing navigate referrals, assisting with email inbox, phone calls, and scheduling student meetings
* Maintain accurate and up-to-date financial records and prepare financial documentation for end-of-year and auditing purposes
* Responsible for Student Life cash management, which includes weekly sales deposits, cash outs, point of sale reconciliations
* Manage ordering for Student Life and Student Food Pantry. Serves as back up to the Basic Needs Coordinator for inventory and promotion of Food and Snack Pantry Resource.
* Responsible for daily administration of the Center for Student Life & Leadership including, but not limited to:
* Purchasing approval for any and all event, supplies, and food ordering
* Coordinate and request through banquet and conference services all space request and space set-up needs
* Responsible for processing all student organization and student involvement forms. Examples are event registration forms, permission to raise funds, popcorn machine rental, RaiderCard readers, cash box requests, amplified sound requests, and travel and van rental request forms.
* Verify that approved events are in RaiderConnect
* Communicate timelines in a clear and kind way to students and departments
* Provide support to the Campus Activities Board's event planning:
* Keep up to date with annual budget and follow all GRCC purchasing and contract procedures
* Support select CAB events through attendance and representing the Student Life Office
* Support the campus student events calendar, and provide updates as needed to various campus departments
* Support the PTK advisor and GRCC/PTK MOU by processing membership payments and sharing processed memberships with the GRCC Registrar's Office.
* Support the development and production of the GRCC Campus Life Newsletter
* Serve on the Behavioral Intervention Team (BIT) as the team's secretary and support the BIT case-managers in keeping records up to date, prompt follow ups in the case management software system, and closing reports.
* Responsible for processing BIT & student conduct background checks upon request, scheduling BIT & student conduct appointments, and assisting with conduct related paperwork as needed
* Assist with Student Life counter services including duties related to opening and closing the office
* Manage office communications; serve as web editor for the Student Life & Leadership office, email templates for student response, tabling, bulletin boards and digital signage related to Student Life & Conduct services at large and/or Student Life sponsored events.
* Maintain and organize Student Life & Leadership Google Drive and Shared Drive. Update access permissions as necessary for personnel changes.
* Provide back up support to Service and Technology Coordinator for front desk management and supervision
* Provide general support to all Student Life office functions and events
* Present a positive and professional image, utilizing the GRCC Service Excellence guidelines, to the students, visitors, department and college
* Participate as a member or leader on teams or committees as requested or as mutually agreed upon
* Assist in event coordination support
* Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
* Performs other related duties as assigned.
JOB SPECIFICATIONS
Education Credentials
* Associate's degree or comparable combination of relevant education and experience
Work Experience
* Three (3) years of experience in a customer service role or office environment required
* Experience in higher education preferred
Skills
* Ability to perform functions of the job efficiently and cheerfully in stressful situations
* Excellent organizational and problem solving skills
* Excellent written, verbal and interpersonal communication skills
* Ability to provide high level customer service
* Possess the personality and enthusiasm to work with students, college staff and general public
* Proficient in software applications including PeopleSoft, Microsoft Office (MS Word, Excel, Publisher, Power Point).
* Ability to take initiative, to follow through, and effectively manage multiple projects in a timely manner
* Ability to work effectively with diverse groups and individuals
* Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.
Physical Demands
* Ability to lift a maximum of 30 pounds
* Ability to sit for prolonged periods of time
* Ability to constantly engage students at different stations throughout the Student Services area for long periods of time
Mental Demands
* Ability to handle confidential material judiciously
* Project a professional image including punctuality and good attendance record
* Exhibit a working knowledge of College departments and services available for students, staff, faculty and the community
Working Conditions
* GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
* Primarily office/desk work.
* Position requires ability to stand/walk for long periods of time during major events.
* Some nights and weekends required.
BENEFITS
* Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
* Time off: Enjoy substantial vacation time.
* Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
* Continuous Learning: Career development and educational opportunities.
* Retirement Plans: Secure your future with our retirement options, including a state retirement plan.
NEXT STEPS / APPLICATION PROCESS
* Please fill out an application at ***************************** Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
* Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.
Melt department Team Leader - Nights - C Shift
Team manager job in Greenville, MI
The Production Team Leader in Melt department is responsible for ensuring employees are working safely while production and quality requirements are met within their respective department.
Essential Duties and Responsibilities
Ensures employees receive training and understand all safety requirements and procedures related to their work. Enforces personal protective equipment requirements.
Guides and manages team to ensure KPI's and other performance metrics are met.
Understands the scope, impacts and intricacies of the on-shift production process
Communicates clearly and effectively across all levels of the organization
Fosters and develops a culture of safety, quality, teamwork, accountability and respect
Employs strong leadership skills in management of team
Coaches, trains and develops team.
Clearly communicates expectations and ensures thorough onboarding of new employees, including ensuring an understanding of safe operating procedures
Ensures team's compliance with safety guidelines, company standards and production goals
Makes a working contribution to team's success and holds the team accountable to meet KPI's and other objectives in a timely manner
Continuously identifies opportunities for improvement through assessment of team's control point process, variables, equipment, resources, efficiencies, methods, challenges and strengths
Gathers, sorts, analyzes and filters shift data and compiles reports based on results
Ensures operational efficiencies are met, coordinates preventative maintenance and repairs in conjunction with maintenance according to production plan, addresses concerns quickly and continuously evaluates equipment and processes
Manages a safe and clean work environment
Educates and directs team members on the use of control points, equipment and resources, ensuring compliance
Thinks critically and utilizes various problem solving, leadership and analytics methods to address challenges
Works closely with Supervisor, EHS, HR, Quality and others to ensure all parties are informed and in compliance and reports incidents or accidents immediately
Uses software systems to manage team's schedules, hours, performance and disciplinary actions, create reports and perform safety and layered process audits
Skills and Experience
High school diploma, GED, or equivalent
Outstanding written and oral communication skills
2-3 years of experience in manufacturing leadership, coaching, development and/or training role
Knowledge, management and improvement of automotive production and/or quality process
Production planning, MSP, reporting
Application of control plan, controls administration, operational efficiencies
Ability to follow instructions, delegate and interpret and enforce policies and procedures.
Familiarity with ADP, Attendance Counts, DMS, Beacon, Microsoft Suite and Outlook
Organizational Culture
Work safely and follow rules and guidelines for safe work
Reporting to work on time and with a positive attitude
Responsible for staying focused on tasks at hand
Being responsible for work performance and completing tasks throughout the day
Maintains a good working relationship with co-workers
Support a positive and steady workflow through the company
Works with a sense of urgency when needed
Support, coach or mentor co-workers when needed
Positively support change throughout the company
Physical Work Conditions
Must be able to work in a hot environment
Must be able to lift and move aluminum wheels of varying weight
Must be able to lift 50 - 65 pounds
Must be able to stand and walk for up to 12 hours per day
Must be able to wear personal protective equipment when required
Auto-ApplyManager - Admissions & Guest Experience
Team manager job in Muskegon, MI
The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live Entertainment and Season Pass Center.
Responsibilities:
Key Responsibilities:
Leadership and Team Management
Supervise and coach admissions staff to ensure high performance and guest satisfaction.
Provide training, performance reviews, and disciplinary actions as needed.
Create schedules and ensure adequate staffing to meet operational demands.
Foster a positive work environment and enforce departmental standards.
Hire entry level associates and supervision for area of responsibility to ensure locations are staffed appropriately for optimal efficiency and guest service.
Financial Performance
Allocate labor resources appropriately to the department, based on associate availability and staffing needs, including making adjustments in the moment.
Prepare and analyze budgets to meet departmental goals. Track compliance on a daily basis and reporting any deviations.
Support cost control strategies and monitor financial performance.
Administrative and Communication Duties
Manage guest relations resulting from escalated admission and ticketing concerns by accommodating guests to resolve issues in a manner that withholds Six Flags' values of guest service.
Create and manage the Admissions and Live Entertainment budgets, including both labor and operational supplies.
Manage office and call center.
Complete required administrative paperwork and documentation.
Coordinate the scheduling, timekeeping, and payroll for associates in the departments.
Maintain effective communication with staff, departments, and leadership.
Respond professionally to calls, emails, and radio communications.
Communicate operational updates and guest feedback to senior leadership.
Other duties as assigned.
Qualifications:
Minimum Qualifications:
Bachelor's degree and/or equivalent work experience in an Amusement Park.
Ability to communicate and follow directions.
Excellent organizational and supervisory skills
Ability to handle a flexible and demanding schedule, including nights, weekends, and holidays.
Although a portion of the job function will be carried out in an office environment, the position may require outdoor work in extreme weather conditions. This position requires walking and standing on concrete and asphalt for extended periods of time.
Valid driver's license required.
Must pass a background check & drug screen per company policy.
Office Manager
Team manager job in Holland, MI
At Smile, our passion is to reimagine dentistry and how people experience it. To that end, we focus on doing one thing better than anyone else…easy, integrated dental care. Smile is West Michigan's first and only multi-specialty dental practice, combining adult dentistry (Smile), pediatric dentistry (Little Smiles), and orthodontics (Smile Orthodontics). This allows each of our offices (Grand Rapids, Grand Haven, North Muskegon, and Holland) to provide a one-stop destination for the dental needs of the entire family.
To learn more about our office, check out our website here: ******************************************
Our office managers serve as leaders and are the heart and soul of the practice. Our managers focus on partnering with our doctors to optimize practice performance and provide the best patient experience. By joining our team, you will have:
Work-Life Balance: (Monday-Thursday 7:40am-5:00pm, Fridays 7:40am-1:00pm)
Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
Parental Leave: Up to 3 weeks paid
401(k) Match
Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
CE & Growth: SPEAR access + continuing education
Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
Pet Insurance: Flexible plans + 24/7 telehealth for your pet
Compensation: $
55,000-62,000/ Year
Key Responsibilities
Post insurance and patient payments, verify insurance, and appeal denied insurance claims
Check in patients and preparing and presenting simple treatment plans
Complete end of day
Run daily, weekly, and monthly reports from practice management system
Conduct daily huddle meetings
Establish schedules and work assignments for team members according to workload, space, and equipment
Identify problems, provide training to team members, and deliver feedback
Maintain Practice Management System to store accurate data and produce reports.
Authorize expenditures to budget.
Competencies and Qualifications:
Ability to delegate tasks effectively
Proactively manage performance expectations
Prioritization of competing commitments and initiatives
Ability to manage up, across and down effectively
Strong verbal and written communication
Customer service experience
Leadership and management experience
Dental office experienced (preferred)
Additional Information:
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
Office Manager
Team manager job in Grand Haven, MI
Renewed Homes is a growing real estate business that renovates and sells homes. Our success has been made possible by a team work culture that strives to produce extraordinary results. Position Overview:
Provide support to the following functions: Financial, Administrative, Human Resource, Transaction Coordinator and Business Development.
Responsibilities:
Create template contracts for real estate purchases and manage transactional paperwork from cradle to grave
Set up utilities for acquired properties
Work with book keeper to pay utilities and vendors
Manage office records both hard copies and digital
Assigned tasks as needed by owner
Participate in on-going production and sales meetings.
Pay will be commensurate with experience
Qualifications/Certifications:
High school diploma or GED
College degree a plus
Experienced with social media and digital marketing
Organized and detailed oriented
Knowledge of Microsoft office packages
Proficiency in QuickBooks (preferred)
Excellent verbal and written communication skills
Excellent organizational and time management skills
5 years of Office Assistant experience (preferred)
Compensation: $20.00 per hour
Opportunity is Knocking
Qualities like working hard, getting the job done right, and fostering respect while working as part of a team are core to the CertaPro Painters brand culture. This makes each independently owned and operated CertaPro Painters franchise unique and fulfilling places to work. It is important to not only deliver memorable experiences for customers, but for team members of each independently owned and operated CertaPro Painters franchise, as well.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.
Auto-ApplyOffice Manager
Team manager job in Big Rapids, MI
Job Description
Job Title: Office Manager
Reports To: General Manager and CFO
Responsible for overseeing the financial operations and accounting activities of the dealership. This includes managing the accounting team, ensuring accurate and timely financial reporting, maintaining internal controls, preparing budgets, supporting audits, and providing financial insights to senior management. The Office Manager plays a key role in strategic financial planning and compliance with industry standards and regulatory requirements.
Key Responsibilities:
Oversee all dealership accounting functions, including general ledger, accounts payable/receivable, payroll, and financial reporting.
Prepare and analyze monthly financial statements, ensuring accuracy and timely submission to ownership and/or corporate.
Ensure compliance with all internal policies, state and federal regulations, and manufacturer requirements.
Manage cash flow, expense control, and financial forecasting.
Coordinate year-end closing procedures and work with external auditors as needed.
Review and reconcile dealership schedules to ensure accuracy and completeness.
Provide financial insights to dealership management to support business decisions and profitability improvement.
Monitor and manage floorplan financing and inventory controls.
Ensure timely processing and submission of DMV paperwork, sales tax, and other compliance filings.
Work closely with department managers (sales, service, parts, etc.) to support operational and financial goals.
Office Manager
Team manager job in Big Rapids, MI
Job Title: Office Manager
Reports To: General Manager and CFO
Responsible for overseeing the financial operations and accounting activities of the dealership. This includes managing the accounting team, ensuring accurate and timely financial reporting, maintaining internal controls, preparing budgets, supporting audits, and providing financial insights to senior management. The Office Manager plays a key role in strategic financial planning and compliance with industry standards and regulatory requirements.
Key Responsibilities:
Oversee all dealership accounting functions, including general ledger, accounts payable/receivable, payroll, and financial reporting.
Prepare and analyze monthly financial statements, ensuring accuracy and timely submission to ownership and/or corporate.
Ensure compliance with all internal policies, state and federal regulations, and manufacturer requirements.
Manage cash flow, expense control, and financial forecasting.
Coordinate year-end closing procedures and work with external auditors as needed.
Review and reconcile dealership schedules to ensure accuracy and completeness.
Provide financial insights to dealership management to support business decisions and profitability improvement.
Monitor and manage floorplan financing and inventory controls.
Ensure timely processing and submission of DMV paperwork, sales tax, and other compliance filings.
Work closely with department managers (sales, service, parts, etc.) to support operational and financial goals.
Auto-ApplyClean and Detail Team Lead
Team manager job in Grand Haven, MI
Join Our Team as a Clean and Detail Team Lead!
DetailXPerts is growing fast, and we're looking for a Clean and Detail Team Lead who is detail-oriented, reliable and thrives in a fast-paced environment. If you take pride in delivering top-notch results, enjoy leading a team, and are excited about growth opportunities, this role is for you!
Key Responsibilities
Hands-On Cleaning Duties:
Prepare and apply cleaning solutions per specifications.
Clean restrooms, floors, furniture, glass, and fixtures.
Empty trash and maintain overall facility cleanliness.
Quality Control: Conduct inspections to ensure compliance with company cleaning standards.
Team Development: Train and mentor team members on proper cleaning techniques and safety procedures.
Inventory Management: Monitor supplies and coordinate restocking as needed.
Reporting: Notify management of maintenance issues or major repairs.
Safety Compliance: Enforce safety protocols and ensure adherence to company policies.
Requirements
Experience: Minimum 2 years in a janitorial or cleaning role.
Education: High School Diploma or GED required.
Skills:
Exceptional attention to detail and organizational skills.
Strong communication and interpersonal abilities.
Basic computer proficiency (e.g., for reporting and checklists).
Additional Requirements:
Reliable transportation.
Ability to pass a background check.
Willingness to travel to the Grand Rapids site.
Flexible schedule to accommodate business needs and special projects.
Why Join Us?
At DetailXPerts, we treat our employees like family. We believe in fostering growth, rewarding hard work, and creating a positive, supportive environment.
Benefits Include:
Competitive pay.
Flexible scheduling.
Career advancement opportunities.
A team-focused and supportive work environment.
Schedule
Evening shifts (Monday through Friday, with occasional weekends).
Flexibility to meet business demands.
If you're ready to lead a team, deliver exceptional results, and grow with a company that values your contributions, apply today and take the next step in your career journey!
Lead Sanitation Specialist
Team manager job in Kentwood, MI
Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service providers to produce a myriad of frozen, refrigerated and shelf-stable products. We're a scaled, diversified operation with over 2 million square feet of manufacturing and 50 production lines across 8 facilities in the U.S. and Canada. We believe in the power of purpose-driven leadership to generate value for all. And we're on a mission to optimize the potential of our people and brands. We are passionate about multiplying possibilities for our employees and our partners.
Roskam Foods produces and packages food products with the goal of consistently meeting and exceeding customer expectations for quality, safety, and wholesomeness.
Key Responsibilities:
The Lead Sanitation Technician shall enforce all elements of food safety within the plant.
The Lead Sanitation Technician shall be responsible for; upkeep of entrances, floors, utility areas and storage areas, handling any and all line clean ups and the documentation for clean ups, enforcing all safety rules and regulations, monitoring the inventory of cleaning equipment and cleaning supplies, ensuring the proper completion of Master Sanitation Schedule work.
The Lead Sanitation Technician shall be knowledgeable in how to read and manage the Master Sanitation Schedule.
The Lead Sanitation Technician shall be responsible for ensuring that all cleaners are used as set forth in the manufacturers' instructions.
All bulk cleaning chemicals used in the facility must be diluted. Material used to test the proper dilutions of said chemicals will be provided by the chemical manufacturer and the use of said test materials will be controlled by the Plant Sanitation Manager.
The Lead Sanitation Technician shall be responsible for managing all line clean ups.
They must be knowledgeable in how to properly inspect line equipment.
They must also be knowledgeable in the definitions and what is involved for; changeovers, shutdowns, startups, periodicals, 100% organic, 100% wash, 100% Allergen and kosher clean ups.
The Lead Sanitation Technician will share any discrepancies with the SMS to their supervisor or the Plant Sanitation Manager. These discrepancies include but are not limited to; HACCP Programs, Allergen Program, GMP Findings, Hold Procedures, and many more.
Roskam Foods offers a competitive compensation package that includes medical, dental, and vision benefits, tuition reimbursement, life and disability insurance, and a 401 (k) plan with company match.
AAP/EEO Statement: Roskam Foods is a recognized veteran-friendly and equal opportunity employer.
We are excited to introduce you to all that Roskam has to offer-from the many valuable benefits to programs that support your lifestyle needs and opportunities for professional development. Roskam is an equal opportunity employer.
Auto-ApplyRetail Team Leader - Full Time
Team manager job in North Muskegon, MI
Retail Team Leader - Full Time, Hourly Our mission is to Change Lives through the Power of Work! * Family-friendly hours * Flexible schedule * Closed on major holidays * Employee discount * Caring & Inclusive culture * Supports a great cause! Primary Responsibility:
* Assist store management with the execution of daily operations of a retail store, excluding personnel issues.
Job Functions:
* Assist store management with the following job functions.
* General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
* Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
* Overseeing all personnel, clients and volunteers assigned to the retail store.
* Directing training.
* Enforcing store procedures ad GIWM policies on a day-to-day basis.
* Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
* Enhancing security and loss prevention.
* Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
* Perform job functions of a Lead Cashier, Retail Associate, as required.
Education:
* High school diploma or equivalent required.
Experience:
* Minimum of one year experience in retail operations required.
Work Conditions:
* Inside generally 100%, however, may include outside work on occasion.
* Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
* Available and on call for emergency situations at stores.
* Use of personal vehicle to conduct agency business, as needed.
* Some travel required for off-site meetings and coverage at other stores.
Core Competencies:
* Demonstrate accuracy with accounting and book keeping.
* Handle customer complaints in a courteous and responsible manner.
* Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
* Demonstrate ability to think independently in supervisor's absence.
* Meet production goals.
* Demonstrate quality control and accuracy with sorting and pricing guidelines.
* Kaizen principles: follow 6S Checklist, procedures, signage and layout.
* Maintain a good driving record, valid insurance, valid driver license.
* Maintain a valid powered industrial truck license, when required.
Harvest Team Leader
Team manager job in Zeeland, MI
Harvesting Team Leader
Job Title: Harvesting Team Leader
Reports to: Production Stock Manager
Primary Purpose and Function
The primary purpose of the Harvesting Team Leader is to supervise a team of employees taking cuttings, ensure cuttings are taken to spec, and deliver cuttings to the Elle Room or Processing Central. Harvesting Team Leaders are also responsible for maintaining their area, supplies, tables, etc.
Knowledge and Skills Required
High school Diploma or GED required
1 year of greenhouse experience preferred
Basic working Spanish vocabulary preferred
Strong organizational skills
Ability to regularly lift/move 10lbs, frequently lift/move 25lbs, and occasionally lift/move 50lbs
Essential Functions and Responsibilities
Harvesting
Ensure that all cuttings are taken to the proper specifications
Train teams on proper harvesting techniques
Ensure that Stock plants and trays are left in a healthy, saleable manner after cuttings are taken
Perform weekly stock maintenance on stock plants to ensure the best quality of cuttings
Prepare supplies each day for the teams so they can begin harvesting promptly
Transport cuttings to the Elle Room or Processing Central as needed
Notify IPM team and Internal URC and Stock Manager of any suspicious or abnormal plants when harvesting
Ability to read and understand worklists. Review worklists the day or week before to be prepared for harvesting
Ability to Harvest in any of our locations, including warm and cool greenhouses and fields
Harvesting Team Management and Supervision
Directly supervising up to 16 H2A employees to ensure cuttings are taken correctly.
Read and interpret worklists to know what varieties and batches are to be harvested.
Prepare tools and supplies for each day.
Communicating with cutting and sticking teams to alert of shortage or overages.
Keep supplies for harvesting areas stocked. Notify Internal URC and Stock Manager if supplies need to be re-ordered
Notify Internal URC and Stock Manager to remove and replace recycling and plant waste cribs when full.
Assist other team leaders when required.
Be an active member of the greenhouse and communicate with different departments, including: Acclimation, Growing, Plant Health and cutting crews on a routine basis.
Help create a safe work environment for employees.
Participate in grower meetings and educational events when directed by supervisor.
When time allows, help other employees/departments complete daily tasks.
$20.50/hr
Salary Description 20.50
Supervisor, Customer Services
Team manager job in Grand Rapids, MI
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
* The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
* Supports the Manager in meeting operational performance targets and monitoring the station operation budget
* Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
* Reviews and standardizes procedures to improve efficiency within the operation
* Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
* Investigates and resolves customer service issues as well as operation issues
* Participates on operational conference calls, station audits and prepares various reports
* Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
* Maintains records such as time and attendance, personnel files and performance
* Will provide guidance to the team on performance issues as well as coach and counsel employees.
* As necessary, the Supervisor will work in the operation during peak or irregular periods
Qualifications
Who are we looking for?
Requirements:
* Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
* Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical
* Minimum Age: 18
* High school diploma or GED equivalent
* College coursework or college degree desirable
* Valid state driver's license
* Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
* Proven leadership and analytical skills
* Ability to effectively and efficiently manage multiple and often competing priorities
* Demonstrated ability to communicate verbally and in writing
* Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
* Possess the legal right to work in the United States
* Must be able to read, write, fluently speak and understand the English language
* Previous working experience in a team lead, supervisory or managerial role preferred
* Minimum one year customer service experience preferred
* Posess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
Auto-Apply