Seven Seas Insurance located in West Palm Beach, Florida is seeking a Claims Manager!
We are seeking an experienced and strategic Claims Manager - Marine Insurance to lead and manage the end-to-end claims process. The ideal candidate will bring 7+ years of managerial experience in marine claims, with a deep understanding of policy interpretation, litigation, recovery, and claims strategy. This is a critical leadership role focused on claims efficiency, technical accuracy, team performance, customer satisfaction, and financial control.
Responsibilities include, but are not limited to:
Directs the investigation, review, evaluation, negotiation and preparation of settlements for Seven Seas Insurance claim submissions, including all Open Cargo Policies.
Coordinates mitigation with claimants and/or legal counsel to determine fair and equitable settlement.
Prepares and analyzes departmental reports.
Forecasts calculation and establish monitoring of the claims reserve accounts.
Performs quality reviews on claims in compliance with internal and external audits as well as all regulatory requirements, whether domestic or international.
Supervises and leads a team of adjusters handling claims and the department's workflow.
Assists the President in determining viable markets and expanding to additional lines of business including but not limited to Hull, P&I and Marine Liabilities.
Coordinates with Cargo Loss Prevention to determine and eliminate "high risk areas" to aid in the prevention of claims.
Determine areas with high loss ratio and recommend directions to help lower risk exposure.
Performs all other assigned duties.
Qualifications:
Associate's degree in business administration or in a related field.
Seven years' experience in Claims Management in all lines of Marine Business.
6-20 Adjusters License.
5% travel to various local and international locations.
English fluency is required, Spanish language skills are a strong plus and will be beneficial when communicating with our diverse client base or internal teams.
What We Offer:
Competitive Pay
Free Medical insurance for employees & dependents (Immediate eligibility)
Dental, Vision, Life, Short-term & Long-term insurance available at great rates
Annual Incentive Bonuses for ALL team members
401(k) retirement plan with company generous company match
Tuition Reimbursement
Employee Recognition Programs and events
Employee Discounts
Paid Time Off & Holiday Pay
Casual work environment and so much more!!!
Submit your Cover Letters and Resumes to ******************* or *******************
Seven Seas Insurance Company has been providing marine cargo coverage since 1967. Cargo insurance has been and continues to be our focus. We value collaboration and making a positive impact in the lives of our clients and claimants.
$41k-81k yearly est. 1d ago
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Plant Operations Manager
Diversified Recruitment Services, LLC
Team manager job in Fort Lauderdale, FL
As the Operations Manager at a marine air-conditioning manufacturing facility, you will play a pivotal role in leading day-to-day operations while driving continuous improvement across safety, quality, productivity, and cost. This role is ideal for a hands-on leader with a strong foundation in Lean Manufacturing and a passion for developing people and processes to achieve operational excellence.
Key Responsibilities
Operational Leadership: Oversee all aspects of daily manufacturing operations to ensure efficient production, on-time delivery, and adherence to quality and safety standards.
Lean & Continuous Improvement: Champion Lean Manufacturing principles, implementing process improvements that eliminate waste, increase throughput, and enhance workplace organization.
Strategic Execution: Partner with the General Manager to develop and execute operational strategies that align with overall business goals.
Team Development: Lead, mentor, and develop a team of supervisors and production staff, fostering a culture of accountability, safety, and engagement.
Production & Workflow Management: Monitor production schedules and system performance to identify and resolve bottlenecks, ensuring smooth workflow and optimal resource utilization.
Cross-Functional Collaboration: Work closely with Supply Chain, Quality, Engineering, and Sales to integrate operations with order management, logistics, and customer fulfillment processes.
Quality & Compliance: Ensure all products meet internal and industry quality standards, while maintaining compliance with environmental, health, and safety regulations.
Cost & Resource Management: Prepare, monitor, and manage operational budgets, focusing on efficiency, waste reduction, and cost optimization.
Supply Chain Coordination: Collaborate with procurement and logistics to ensure consistent supply of raw materials and timely component delivery.
Qualifications
Bachelor's degree in Engineering, Operations Management, or a related field (MBA or Six Sigma certification a plus).
7+ years of progressive operations or manufacturing leadership experience.
Proven success implementing Lean Manufacturing and continuous improvement initiatives.
Strong knowledge of production planning, quality systems, and EHS compliance.
Excellent leadership, communication, and problem-solving skills.
Experience in HVAC, marine, or related manufacturing industries preferred.
$40k-69k yearly est. 3d ago
Operations Manager, UOVO Wine Pompano Beach, FL
UOVO Wine 3.7
Team manager job in Pompano Beach, FL
UOVO Wine Operations Manager, Pompano Beach, FL
The Operations Manager is responsible for the effective leadership and continuous growth of UOVO Wine's Pompano, FL location, while also providing operational oversight for two additional Florida facilities in West Palm Beach and Jupiter. Responsibilities include leading all aspects of UOVO Wine Florida's continuous growth, including the maintenance and security of the facilities, equipment and property; compliance, including safety standards; vendor relations; inbound and outbound distribution; staffing and employee relations; storage of client collections; and spearheading all client relations and requests. The Operations Manager ensures alignment, consistency, and operational excellence across all three Florida locations while training and developing operations staff for positions of increased accountability and responsibility.
Required Skills/Abilities:
Superior ability to lead and develop a team
Superior attention to detail
Advanced experience working with computer software, especially Microsoft Office 365
Experience with warehouse management and/or inventory management software
Experience with implementing and enforcing safety procedures, particularly OSHA compliance
Excellent interpersonal and customer service skills
Strong verbal and written communication skills
Strong organizational skills
Strong ability to prioritize tasks
Strong time management skills, with proven ability to meet deadlines
Strong analytical and problem-solving skills
Commitment to confidentiality
Ability to work with minimal supervision
Ability to be flexible and calm in a fast-moving environment
Ability to develop solid working relationships within all levels of the organization
Ability to pitch in to help other departments in response to client needs and requests
Physical Requirements:
Prolonged periods of walking, standing, squatting, climbing, pushing, pulling, and lifting.
Ability to tolerate extended periods in an environment refrigerated to 55 degrees Fahrenheit
Ability to lift 50 pounds repeatedly
Travel occasionally, both locally and to other UOVO Wine locations, as necessary
Education, Experience and/or Certifications:
Required
8+ years of warehouse or fulfillment experience in progressively greater positions of responsibility
Bachelor's degree or equivalent professional experience
Experience managing safety standards, including OSHA compliance
Experience with creating and maintaining spreadsheets and reports
Experience managing a profit and loss statement
Preferred
Wine industry knowledge or experience
Forklift certification
Talent acquisition experience
Responsibilities:
Leadership
Oversee and support three UOVO Wine facilities across Florida, ensuring alignment with company standards, consistency in daily operations, and effective communication between locations.
Develop and support a team that is aligned with UOVO Wine's culture and vision; through supervision, performance review and task delegation while modeling positive leadership and an entrepreneurial mindset.
Model professionalism at all times, providing first class customer service to clients and fellow team members in a manner that is in line with UOVO Wine's values.
Maintain a safe workplace with regular equipment maintenance and standards set by OSHA. Establish and maintain procedures and schedule for equipment inspections.
Reinforce safety standards by communicating expectations with team
Ensure safety of employees in warehouse equipment traffic areas
Ensure warehouse is safe during inclement weather
Keep exterior and pathways inside clear of debris or other hazardous items.
Conduct interviews and train new employees as needed.
Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.
Meet regularly with team leads to review, analyze, and develop actionable plans for productivity.
Communicate clear expectations to your team regarding:
Prioritization of work (daily tasks and larger projects)
Brand standards (Cleanliness of inbound area, inventory space, and common areas)
Professional interactions with your team, clients, and vendors
Consistently analyze and update policies, establish innovative ways to address challenges and ensure efficacy of team operations, update operations manual accordingly.
Ensure data & billing accuracy 100% of the time; implement and oversee plans to audit data regularly; when inaccurate data is discovered take action to repair or bring attention to the appropriate person.
Assist in managing Site and Departmental budget.
Prepare and present reports as directed by the Leadership Team
Perform other tasks or actions as needed under direction of the UOVO Leadership Team.
Client Services
Communicate with high-net-worth individuals in a professional, confident and diplomatic manner to coordinate requests; create and process all paperwork accurately and completely.
Greet guests that enter from the office door and manage schedule for answering warehouse door(s).
Respond to or redirect client inquiries (email & phone); resolve in a timely manner.
Oversee receipt of wines coming into the facility; consistently improve procedure for a smooth, accurate transition from Inbound, through Inventory and racking to client lockers.
Maintain brand standards at all times, including standards for appearance, cleanliness and organization.
Oversee, schedule, and contribute to special projects within the facility in a timely manner, including research, data, inventory, and renewal audits.
Facilities
Under direction from Facilities Team, serve as on-site contact for vendors, contractors and related items (including but not limited to: cleaning, machinery and security vendors).
Monitor all warehouse equipment for daily performance readiness and maintenance needs.
Coordinate preventative maintenance on schedule outlined by Facilities Team.
Compensation Details:
Salary commensurate with experience. This position includes generous paid time off; health, dental, vision, STD and LTD insurance; 401(K) with 4.5% match; $1000 education stipend; $250 charitable donation; wine education; entrepreneurial work atmosphere with opportunity for strong performers to advance quickly.
$40k-62k yearly est. 2d ago
Field Canvassing Team Manager $75K-$125K
Statewide Window and Doors 3.7
Team manager job in Lake Worth, FL
Field Canvassing TeamManager
Lead a top-performing canvassing team and earn $75K to $125K! No selling required!
Responsibilities:
Recruit, interview, hire, train and supervise a team of canvassers
Plan neighborhood routes and daily field schedules.
Schedule appointments for FREE estimates (No Selling Required)
Achieve team targets and goals
Requirements:
Proven Canvassing experience in Home Improvement Industry (Canvassing Supervisors or Team Leaders are highly preferred)
Compensation:
Salary, Commission & Bonus
Earn $75,000 to $125,000 per year
Career growth
Apply Now!
Send us your most updated resume along with your best contact number. Highlight all your relevant field leadership and canvassing experience.
Qualified candidates will be contacted for a phone interview.
$75k-125k yearly 3d ago
Manager, Customer Support
Anton Paar Quantatec Inc. 4.2
Team manager job in Boynton Beach, FL
Are you interested in driving customer success and the utilization of cutting edge, innovative products and analytical instruments? Do you thrive on defining team goals, driving customer engagement, and creating winning customer experiences? Do you love idea of helping customers and technical end users learn how to use new products, troubleshoot existing instruments, and improve sustainability of instruments? If you answered yes, let's discuss our Manager, Customer Support role today!
Snapshot of What You'll Do:
The Customer Support Manager leads the Customer Support organization unit which is responsible for the following functions:
Customer Support: Providing the best possible technical support to our customers (sales subsidiaries and distribution partners), answering all service-related and standard questions concerning our products, passing on customer feedback and customer requirements to those responsible to sustainably improve product quality, and providing additional ideas for future product developments.
Repair: Providing fast, high-quality, and cost-effective repairs for customers in-house.
The Impact You'll Make:
The Customer Support Manager has excellent troubleshooting skills, product knowledge, and engages with inter-company teams to drive successful initiatives. Job duties include:
Ensuring every staff member receives the appropriate mentoring and development needed to be successful by conducting regularly scheduled meetings and providing enriching guidance and feedback
Ensuring all service employees are properly trained and cross-trained on instruments by auditing trainings and providing feedback
Ensuring all service employees are properly trained and cross-trained on support (email, web, CRM) by auditing interactions and providing feedback
Monitoring customer service feedback and implementing and tracking improvements
Managing the improvement process for OBF and warranty repair cases up to the final C1 quality notification
Creating error statistics (notifications from customer sites) and informing the people responsible
Maintaining constant communication and contact with staff to pass on information and to maintain an open, positive, cooperative, and productive work environment
Performing repairs internally and supporting those responsible for service at the subsidiaries and sales partners
Processing repairs and returns, and adjustment of in-house instruments
Monitoring all projects assigned to department staff
Managing staff schedules to ensure appropriate coverage to support organizational requirements
The position requires up to 10% overnight travel domestically and internationally
Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator
Planning and monitoring personnel capacities, cost centers, and internal orders
Optimizing processes, workflows, and workplaces and maintaining order and tidiness in the customer support department
All other duties as assigned
Education and Experience
The Customer Support Manager requires a combination of education, business understanding and good leadership, troubleshooting and communication skills. This role requires the following:
Bachelor's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field
7 years of experience in technical customer support
5 years of experience managing a team
Strong customer service and communication skills
Demonstrated ability to handle multiple tasks in a fast-paced environment
Familiarity with SAP ERP, CRM or similar business process systems
Preferred skills include:
Master's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field
Competencies We Look For:
The Customer Support Manager uses a variety of technical skills, industry knowledge and soft skills including:
Commitment & Initiative:
Leads according to the principles, vision and values of the organization
Shows strong support and enthusiasm in their work assignments
Launches projects timely, balances workloads and distributes work efficiently
Communication & Emotional Intelligence:
Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise
Ability to get a point across, create a compelling presentation and get buy-in for ideas
Inspires others to achieve better results and demonstrate emotional intelligence
Collaboration & Teambuilding
Works well with others on internal and external teams through interpersonal skills
Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities
Build rapport with other departments, build alliances and negotiates effectively
Critical Thinking & Problem Solving:
Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure
Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization
Performs analysis to assess the needs of the department and creates a plan to meet the requirements
Department Accountability & Capacity:
Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes
Can fully explain job duties and projects for all direct staff and redistributes work effectively
Can fully explain the scope, utilization, efficiency and value-added tasks of each employee
Employee Management & Development:
Demonstrates the ability to manage, lead and enable others
Helps employees progress in their career by mentoring on a consistent basis
Continuously clarifies responsibilities, priorities and expectations that align with company goals
Goal Development & Execution:
Identifies measurable opportunities for department and staff to improve
Creates opportunities to stretch staff out of their comfort zone
Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward
Integrity & Financial Acumen:
Behaves honorably and ethically, is truthful and can be trusted
Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility
Uses sound judgement in decision making regarding financial matters
Quality & Innovation:
Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail
Continuously looks for way to improve quality within their department and offers suggestions to others areas
Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization.
Time Management & Dependability
Ability to achieve desired results within given time frames and decide between conflicting priorities
Shows up to work on time and is fully utilized and accounted for during work hours
Is relied upon and available when additional time and effort is required
Supervision Exercised
This role has supervisory responsibilities for 5 or more employees and participates in multiple projects and cross functional teams.
Physical Requirements & Working Conditions
While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds.
Position requires the ability to obtain a Passport for international travel.
In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated.
Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law.
#LI-JM2
$50k-84k yearly est. Auto-Apply 60d+ ago
Customer Support Manager, WPB GTF MRO (On-Site)
RTX
Team manager job in West Palm Beach, FL
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.
Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
What You Will Do:
This position is in the Engineering department of the West Palm Beach GTF MRO Engine Center. The position will act as the primary interface with Operations for the overhaul and repair of GTF Engines for Customer Support Engineering. This position will also be responsible for collaboration with Power Plant Engineers, GTF Network Operations, Operations Gate leads, and Fleet Management organizations. A wide variety of daily tasks are to be supported within the following categories:
Key Responsibilities:
Technical data review, interpretation, and authoring
Interface with internal Power Plant Engineering team to assure process & product integrity
Support for authoring technical dispositions for engine hardware approvals & support
Participate in lean manufacturing initiatives that support continuous process improvement
Coordination with engine fleet management programs
Product team technical presentations and cross organization communication
Technical support of Support Equipment and its relationship to engine hardware
Develop proficiency and expertise in Customer Support Engineering (CSE) processes.
Qualifications You Must Have
Advanced Degree and 7+ years of Operations, Supply Chain, Materials Management, Engineering, Manufacturing, Aerospace, Aftermarket or Aviation Maintenance experience; OR Bachelor's degree and 10+ relevant industry experience; OR Associate's degree and 12+ years of relevant industry experience.
Qualifications We Prefer
Advanced degree in STEM, Engineering, Supply Chain, or Project Management.
Airframe & Powerplant (A&P) licensed or aviation maintenance experience.
Aftermarket Aerospace and Overhaul and Repair (MRO) industry experience.
Experience with disassembly, assembly and test (DAT) process and quality standards, ideally within a turbofan engine environment.
Experience manufacturing operations, production planning and forecasting.
Familiarity with airline engine maintenance costs, contracts, and financial details.
Working knowledge of Pratt & Whitney shop practices, quality standards, processes and procedures.
Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma, QCPC and RCCA).
Ability to read and interpret technical data, blueprints, and engineering drawings.
Organizational, project management and statistical analysis skills. PMP certification a plus.
Experience using Microsoft Office, SAP, MRP materials management, and Smartsheets.
Ability to work and effectively communicate with all levels of management, shop personnel and customers.
What's My Role Type:
In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
Learn More and Apply Today!
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
$49k-83k yearly est. Auto-Apply 32d ago
Call Center Supervisor
Inktel Holdings 4.1
Team manager job in Fort Lauderdale, FL
Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value.
Qualifications:
* Proven track record of ALL of the following:
* [S]ervice
* [T]enacity
* [R]esponsibility
* [I]ntegrity
* [V]ersatility
* [E]ntrepreneurship
* Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
* Empathetic and active listening
* Excellent communication skills: concision and clarity
* Passion for coaching, providing feedback and developing talent
* Positive outlook and enthusiastic attitude
* Conscientious team player
* Driven by delivering results
* Professional demeanor, put together
* Dependable and consistent
* 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
* Thrives in a fast-paced environment with changing priorities and goals
* Able to commute to our office in Ft. Lauderdale
Responsibilities:
* Model Inktel's Passion for People in every interaction.
* Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
* Implement strategies to keep attrition low.
* Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met.
* Drive a culture of accountability, continuous improvement, and personal excellence.
* Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers.
* Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
* Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices.
* Develop and audit quality assurance strategies to ensure the delivery of world-class service.
Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.
Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
$28k-33k yearly est. 60d+ ago
Customer Support Manager
Wonder Works Construction
Team manager job in Fort Pierce, FL
Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987. The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.
Job Description
We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.
The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.
Pay: $20.00 - $35.00 per hour.
Customer Support Manager Responsibilities:
Managing the customer support department's day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Informing the team of all new information related to products, procedures, and trends.
Assessing support statistics and preparing detailed reports on the findings.
Interviewing and hiring new employees.
Overseeing and evaluating the team's ongoing training efforts.
Delivering performance evaluations and following the disciplinary process according to company policy.
Managing the budget of the customer support department.
Qualifications
Customer Support Manager Requirements:
High school diploma or equivalent.
Proven experience as a Customer Support Specialist, preferably within a similar environment.
Thorough knowledge of legislation pertaining to consumer protection.
Prior experience in a managerial or supervisory role will be advantageous.
Top-notch oral, written, and interpersonal abilities.
Well-developed arbitration skills with the ability to remain impartial.
Affinity for multitasking with precision.
Capacity to accept and utilize constructive criticism.
Alignment with our company's values.
Additional Information
Wonder Works employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning and growth opportunities, competitive salary compensation, rewarding bonus programs, and a wide range of work-life benefits designed to make your life easier.
All your information will be kept confidential according to EEO guidelines.
$20-35 hourly 9h ago
Front Office Manager
Brazilian Court Hotel 3.6
Team manager job in Palm Beach, FL
Job Description
Responsibilities:
Oversees the areas of the Front Desk, Reservations, Concierge, Valet and Bell staff. Works closely with the Housekeeping Manager to ensure that our guest have a positive experience. Works closely with the Director of Sales to maximize revenue by balancing rate availability. Trains and develops each team member with knowledgeable professional and personable, resulting in guest comment scores in the90 percentile.
Physical Requirements:
Must be able to stand for long periods of time.
Job Functions:
Interviews, Hire and terminate staff
Manage the day-to-day activities of the Front Office Department.
Provide courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, requests, complaints using guest service skills.
Understand, implement, and lead by example on hotels policies and procedures and, hotel standards.
Evaluate, coach, counsel and provide leadership support to the team.
Ensures the Front Desk Agents are completing their daily tasks and checklists.
Conduct pre-shift meetings and review all information pertinent to the day's activities.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Housekeeping, Engineering and Food & Beverage.
Issues verbal and written warning, if needed as a disciplinary action
Conducts employee performance yearly reviews
Understands the operations of other hotel outlets
Build a strong Guest Service team to provide our guest with the best of service
Make decisions that benefit the hotel and the hotel guest
Assist the bellmen/valet staff as needed.
Organizes a monthly Department Meetings
Follows up on Guest Complaints
Review hourly payroll and controls overtime when making the Front Desk schedule
When the Reservation Department is closed or during high volume of reservation calls, ensure Front Desk Agents are taking on the responsibilities of the reservation department.
Make decisions that benefit the hotel and the hotel guests.
Maintain Key Control for the hotel keys and guest keys for security purposes.
Position participates in MOD program
Other tasks as assigned.
Job Requirements:
A Minimum of 2 years of Supervisory or Management Experience in the Front Office.
Strong Communication skills. Both verbal and written.
Computer skills.
Multi task ability.
Organized.
Detail Oriented
Flexible.
Ability to train thoroughly.
$46k-59k yearly est. 7d ago
MANUFACTURING TEAM MANAGER
Gotworx Staffing
Team manager job in West Palm Beach, FL
Our client located in Riviera Beach, founded in 1980, manufactures industrial gearboxes and other industrial products for their clients located through out the United States, Canada and overseas. Seeking an experienced and dynamic Manufacturing Team Leader .
Our chosen candidate will be:
SELF MOTIVATED
POSSESS EXCELLENT ORGANIZATION SKILLS
MECHANICAL/ASSEMBLE ABILITY
STRONG ATTENTION TO DETAIL
FRIENDLY, APPROACHABLE ATTITUTED
If you are seeking stable work, are reliable with real work ethic, mechanically inclined and understand inventory, we want to hear from you!
Starting pay range $50k per year
100% paid healthcare for employee, eligible 60 days from permanent hire
IRA Contribution, eligible 60 days from permanent hire
8:15 am -5:00 pm Monday-Friday 45 min lunch
GotWorX Staffing is committed to equal employment opportunity to all qualified
persons without regard to race, color, creed, religion, age, gender, national origin,
ancestry, marital status, disability, or any other protected status.
$50k yearly 60d+ ago
Front Office Manager
PGA National Resort (Salamander Palm Beach 4.2
Team manager job in Palm Beach Gardens, FL
Job Description
Summary: Assist with supervising the front office area while maintaining data on room occupancy, and communication with Sales, Housekeeping and Catering concerning arrivals and departures.
Essential Job Functions: Include the following. Other duties may be assigned.
Supervise all Front Desk Agents, Bell, PBX, Front Office Supervisors, Guest Relations Dept, and Valet Dept.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
Create and post all Front Office associate schedules.
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
Prepare reports and assist in overseeing the Front Desk & Guest Services Upsell & Inventive Programs to maximize revenue.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office associates and other employees.
Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Comply with attendance standards and be available to work on a regular basis.
Perform any other job-related duties as assigned by Director of Front Office.
Diplomatically handle guest complaints in the absence of the Director of Front Office, including situations that arise when hotel is oversold, irate guests, etc.
Required Skills and Abilities:
Full-Time Management position that requires a flexible schedule and the ability to work day/night shifts, weekends, and holidays. A varied schedule.
Must have the previous experience in hospitality
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
Education and Experience:
High School Diploma plus some college, previous front desk / guest service experience in a supervisory capacity. Reservation knowledge is helpful.
Language Skills:
Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge.
Reasoning Ability:
Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Other Skills and Abilities:
Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to manage multiple tasks effectively.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.
$45k-58k yearly est. 25d ago
Dental Office Manager
Star Dental Partners
Team manager job in Wellington, FL
Are you a professional Dental Office Manager looking for a fulfilling Full Time opportunity?
Join Our Collaborative Dental Team as a Full Time Dental Office Manager at Wellington Smiles in Wellington, Florida!
This is an amazing opportunity for a confident leader who thrives in a fast-paced environment with suppoting team and positive culture, loves solving problems, builds strong teams, thrives on structure and accountability, and keeps the office running smoothly with professionalism and heart.
At Wellington Smiles you can take ownership, grow professionally, and be proud of what you help build every day.
Full Time Dental Office Manager Schedule
Monday through Friday 8:00am - 5:00pm, with lunch breaks
To learn more about this established practice: ************************
Dental Office Manager Job Summary
Within the Star Dental Partners affiliated network of dental practices, the Office Manager is responsible for monitoring and managing the operations of a single location. The Office Manager will focus on executing numerous operational tasks in their dental practice with the goal of enhancing practice level efficiencies and growth in conjunction with the support team and the primary dentist of the practice. The Office Manager works closely with the Regional Director of Operations (RDO) to drive a positive team culture and achieve positive practice results.
Full Time Benefits
Quarterly Office Manager Bonus Incentive
Quaterly Growth Bonus Incentive
Monthly Employee Performance Incentive Program
401K
Paid Time Off
Paid Company Holidays, Bereavement, and Jury Duty
Paid Basic Life & AD&D insurance
Medical, Dental, and Vision
Short Term Disability
Voluntary Life & AD&D Insurance
Employee Referral Bonus Program
Pet Insurance
Accidental Injury, Critical Illness, and Hospital Indemnity plans with wellness incentives
Additional Practice Perks
Patient-centric community approach
Work/life balance
Opportunity for career growth
Professional development and support with continuing education
Strong business and operational teams
Employee Assistance Program for all employees and their household
Responsibilities
• Team leadership, coaching and training
• Profit & Loss (P&L) management
• Staff and patient scheduling
• Time & Attendance (T&A) management
• Payroll process management
• Accounts Payable (AP) management
• Manage insurance claims and other forms of payment
• Patient satisfaction and experience
• Collaborate on internal and external marketing efforts
• Implement policies and procedures
• Promote SDP company policies and best practices (published or otherwise communicated)
• Management of dental licenses and other related certifications
• Maintain current safety procedures and personal protective equipment required to minimize health risks
• Other job duties as assigned
Qualifications
• At least 2 years of dental office management or equivalent experience required
• Proficient in dental performance management software (Dentrix, Denticon Preferred)
• Strong understanding of marketing strategies, platforms, tools and metrics
• Intermediate experience with Microsoft Office Suite of applications (Excel, Outlook, SharePoint, and Word)
• Solid understanding of P&L management, revenue cycle, A/R (budgeting)
• Comprehensive understanding ability to enforce current labor laws
• Adhere to current regulatory agency guidelines (OSHA, HIPAA, CDC, etc.)
Work Environment/Conditions
• Ability to maintain a full-time employment schedule approximately 40 hours per week; extended hours may be requested or required
• Ability to travel up to 10%
• Prolonged sitting and standing as needed
• Ability to lift up to 15 lbs.
• Exposure to potentially hazardous objects and/or materials
• Ability to wear appropriate work attire as needed or required
Equal Employment Opportunity
Star Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$41k-61k yearly est. Auto-Apply 45d ago
Member Experience Manager
EŌS Fitness 3.9
Team manager job in Palm Beach, FL
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Takes Initiative in identifying ways to enhance the member experience.
Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
Ensure members feel heard and valued, maintaining an open line of communication.
Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
Excellent communication (written and verbal), problem-solving, and interpersonal skills.
Ability to multitask and thrive in a fast-paced, customer-facing environment.
Strong organizational skills and attention to detail.
Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
Knowledge of fitness industry operations, including membership management and billing processes.
Requirements:
Must successfully pass background check.
Must Obtain a CPR certification within 30 days of employment. *
Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
Ability to bend routinely and repetitively to lift more than 40 lbs.
Hourly Pay Range
$18 - $20 USD
Benefits and Perks:
A highly energetic and collaborative team.
A managementteam that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise - including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program.
Please review the details of this program by clicking here
.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
$18-20 hourly Auto-Apply 8d ago
Dental Office Manager
Sage Dental 3.6
Team manager job in Boca Raton, FL
Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for.
Overview
Sage Dental is seeking a Dental Office Manager to join our team in East Boca Raton!
If you have experience as an Office Manager in a group dental practice or if you have been an Office Manager in a busy, multi-dentist practice, this may be the position for you!
Sage Dental offers you:
Competitive base pay - PLUS BONUSES!
Growth opportunity
Benefits such as: Health & Dental Insurance, Paid Holidays and Paid time off, 401K and more!
Responsibilities
Demonstrate strong leadership and team building skills
Effectively implement directives, policies, and procedures
Maintain efficient operation of the office to achieve performance goals
Effectively coach and resolve staff and patient issues
Qualifications
Proven track record of providing excellent customer service to all patients and visitors
A minimum of two years of experience managing a fast paced dental office
Knowledge of dental insurance plans
2025-8216
$47k-65k yearly est. Auto-Apply 9d ago
Office Manager for Ace Handyman Services of South Palm Beach County
Ace Handyman Services South Palm Beach
Team manager job in Boca Raton, FL
Office Manager - are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as a Customer Sales and Scheduling Specialist to ensure efficient and smooth daily operations in our Boca Raton office.
In this role you will handle calls from our customers on the types of services & solutions we provide as well as our service model. NO COLD CALLING AND NO CONSTRUCTION EXPERIENCE REQUIRED! MUST HAVE A STRONG PHONE PERSONALITY AND BE COMFORTABLE WITH PHONE SALES. Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen/handyman with the right customer is key to a successful customer experience.
This is Leadership Role in our company and you will work closely with the owners in the management and supervision of the craftsman. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise in Boca Raton.
If this sounds like the kind of career move you've been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Here is just some of what we have to offer:
Starting salary from $40,000-$45,000 per year based on experience
Hours are 8:00am - 5pm - Monday through Friday
Aflac Health insurance
Paid Vacation
Paid Holidays
Advancement and growth opportunities
Regular pay reviews
Plus more!
Job ResponsibilitiesAs an Office Manager, you will be responsible for inbound customer sales while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability.
Your specific duties in this role will include:
Respond incoming job leads in a timely manner
Coordinating the schedule for multiple craftsmen and projects
Utilizing our dispatching & schedule management software
Returning customers calls as needed and following up with past customers
Job RequirementsWe are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. Specific qualifications for the role include:
Prior experience as an administrative assistant/scheduling experience
Comfortable with sales
Adaptive to technology
Strong customer service skills
Solid typing skills; ten-key skills, a plus
Great multitasking and prioritization skills
Sales and/or Marketing - a basic understanding of sales and marketing and the differences between the two, a plus
QuickBooks Online or other accounting knowledge, a plus
Most Important - a GREAT phone personality and the ability to explain our services to potential customers calling in and booking jobs.
Build a fun and rewarding career with an industry leader! This will be one of the best places you have ever worked!
Apply now!
Compensation: $40,000.00 - $45,000.00 per year
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
$40k-45k yearly Auto-Apply 60d+ ago
Manager, Customer Support
Anton Paar Quantatec Inc. 4.2
Team manager job in Boynton Beach, FL
Are you interested in driving customer success and the utilization of cutting edge, innovative products and analytical instruments? Do you thrive on defining team goals, driving customer engagement, and creating winning customer experiences? Do you love idea of helping customers and technical end users learn how to use new products, troubleshoot existing instruments, and improve sustainability of instruments? If you answered yes, let's discuss our Manager, Customer Support role today!
Snapshot of What You'll Do:
The Customer Support Manager leads the Customer Support organization unit which is responsible for the following functions:
Customer Support: Providing the best possible technical support to our customers (sales subsidiaries and distribution partners), answering all service-related and standard questions concerning our products, passing on customer feedback and customer requirements to those responsible to sustainably improve product quality, and providing additional ideas for future product developments.
Repair: Providing fast, high-quality, and cost-effective repairs for customers in-house.
The Impact You'll Make:
The Customer Support Manager has excellent troubleshooting skills, product knowledge, and engages with inter-company teams to drive successful initiatives. Job duties include:
Ensuring every staff member receives the appropriate mentoring and development needed to be successful by conducting regularly scheduled meetings and providing enriching guidance and feedback
Ensuring all service employees are properly trained and cross-trained on instruments by auditing trainings and providing feedback
Ensuring all service employees are properly trained and cross-trained on support (email, web, CRM) by auditing interactions and providing feedback
Monitoring customer service feedback and implementing and tracking improvements
Managing the improvement process for OBF and warranty repair cases up to the final C1 quality notification
Creating error statistics (notifications from customer sites) and informing the people responsible
Maintaining constant communication and contact with staff to pass on information and to maintain an open, positive, cooperative, and productive work environment
Performing repairs internally and supporting those responsible for service at the subsidiaries and sales partners
Processing repairs and returns, and adjustment of in-house instruments
Monitoring all projects assigned to department staff
Managing staff schedules to ensure appropriate coverage to support organizational requirements
The position requires up to 10% overnight travel domestically and internationally
Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator
Planning and monitoring personnel capacities, cost centers, and internal orders
Optimizing processes, workflows, and workplaces and maintaining order and tidiness in the customer support department
All other duties as assigned
Education and Experience
The Customer Support Manager requires a combination of education, business understanding and good leadership, troubleshooting and communication skills. This role requires the following:
Bachelor's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field
7 years of experience in technical customer support
5 years of experience managing a team
Strong customer service and communication skills
Demonstrated ability to handle multiple tasks in a fast-paced environment
Familiarity with SAP ERP, CRM or similar business process systems
Preferred skills include:
Master's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field
Competencies We Look For:
The Customer Support Manager uses a variety of technical skills, industry knowledge and soft skills including:
Commitment & Initiative:
Leads according to the principles, vision and values of the organization
Shows strong support and enthusiasm in their work assignments
Launches projects timely, balances workloads and distributes work efficiently
Communication & Emotional Intelligence:
Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise
Ability to get a point across, create a compelling presentation and get buy-in for ideas
Inspires others to achieve better results and demonstrate emotional intelligence
Collaboration & Teambuilding
Works well with others on internal and external teams through interpersonal skills
Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities
Build rapport with other departments, build alliances and negotiates effectively
Critical Thinking & Problem Solving:
Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure
Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization
Performs analysis to assess the needs of the department and creates a plan to meet the requirements
Department Accountability & Capacity:
Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes
Can fully explain job duties and projects for all direct staff and redistributes work effectively
Can fully explain the scope, utilization, efficiency and value-added tasks of each employee
Employee Management & Development:
Demonstrates the ability to manage, lead and enable others
Helps employees progress in their career by mentoring on a consistent basis
Continuously clarifies responsibilities, priorities and expectations that align with company goals
Goal Development & Execution:
Identifies measurable opportunities for department and staff to improve
Creates opportunities to stretch staff out of their comfort zone
Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward
Integrity & Financial Acumen:
Behaves honorably and ethically, is truthful and can be trusted
Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility
Uses sound judgement in decision making regarding financial matters
Quality & Innovation:
Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail
Continuously looks for way to improve quality within their department and offers suggestions to others areas
Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization.
Time Management & Dependability
Ability to achieve desired results within given time frames and decide between conflicting priorities
Shows up to work on time and is fully utilized and accounted for during work hours
Is relied upon and available when additional time and effort is required
Supervision Exercised
This role has supervisory responsibilities for 5 or more employees and participates in multiple projects and cross functional teams.
Physical Requirements & Working Conditions
While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds.
Position requires the ability to obtain a Passport for international travel.
In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated.
Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law.
#LI-JM2
$50k-84k yearly est. Auto-Apply 60d+ ago
FIeld Team Manager - Canvassing Career
Statewide Window and Doors 3.7
Team manager job in Deerfield Beach, FL
Canvassing TeamManager
Lead a top-performing canvassing team and earn $75K to $125K! No selling required!
Role Highlights:
High Earning Potential of $75K to $125K per year
NO Evenings and NO Weekend Shifts!
Top Pay with Salary, Commission, Bonus and Overrides
Make a difference by helping homeowners improve their homes
Responsibilities:
Recruit, interview, hire, train and manage a team of canvassers
Plan neighborhood routes and daily field schedules.
Schedule appointments for FREE estimates (No Selling Required)
Achieve team targets and goals
Requirements:
Proven Canvassing experience in Home Improvement Industry (Canvassing Supervisors or Team Leaders are highly preferred)
Compensation:
Salary, Commission, Bonus & Overrides
Earn $75,000 to $125,000 per year
Career growth
Apply Now!
Send us your most updated resume along with your best contact number. Highlight all your relevant field leadership and canvassing experience.
Qualified candidates will be contacted for a phone interview.
$75k-125k yearly 6d ago
Call Center Supervisor
Inktel Careers 4.1
Team manager job in Fort Lauderdale, FL
Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word “strive” lightly. It embodies what we value.
Qualifications:
Proven track record of ALL of the following:
[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship
Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Empathetic and active listening
Excellent communication skills: concision and clarity
Passion for coaching, providing feedback and developing talent
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent
2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
Thrives in a fast-paced environment with changing priorities and goals
Able to commute to our office in Ft. Lauderdale
Responsibilities:
Model Inktel's
Passion for People
in every interaction.
Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
Implement strategies to keep attrition low.
Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met.
Drive a culture of accountability, continuous improvement, and personal excellence.
Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers.
Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices.
Develop and audit quality assurance strategies to ensure the delivery of world-class service.
Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.
Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
$28k-33k yearly est. 60d+ ago
Customer Support Manager
Wonder Works Construction
Team manager job in Fort Pierce, FL
Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987.
The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.
Job Description
We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.
The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.
Pay: $20.00 - $35.00 per hour.
Customer Support Manager Responsibilities:
Managing the customer support department's day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Informing the team of all new information related to products, procedures, and trends.
Assessing support statistics and preparing detailed reports on the findings.
Interviewing and hiring new employees.
Overseeing and evaluating the team's ongoing training efforts.
Delivering performance evaluations and following the disciplinary process according to company policy.
Managing the budget of the customer support department.
Qualifications
Customer Support Manager Requirements:
High school diploma or equivalent.
Proven experience as a Customer Support Specialist, preferably within a similar environment.
Thorough knowledge of legislation pertaining to consumer protection.
Prior experience in a managerial or supervisory role will be advantageous.
Top-notch oral, written, and interpersonal abilities.
Well-developed arbitration skills with the ability to remain impartial.
Affinity for multitasking with precision.
Capacity to accept and utilize constructive criticism.
Alignment with our company's values.
Additional Information
Wonder Works employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning and growth opportunities, competitive salary compensation, rewarding bonus programs, and a wide range of work-life benefits designed to make your life easier.
All your information will be kept confidential according to EEO guidelines.
$20-35 hourly 60d+ ago
Member Experience Manager
EŌS Fitness 3.9
Team manager job in Coral Springs, FL
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Takes Initiative in identifying ways to enhance the member experience.
Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
Ensure members feel heard and valued, maintaining an open line of communication.
Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
Excellent communication (written and verbal), problem-solving, and interpersonal skills.
Ability to multitask and thrive in a fast-paced, customer-facing environment.
Strong organizational skills and attention to detail.
Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
Knowledge of fitness industry operations, including membership management and billing processes.
Requirements:
Must successfully pass background check.
Must Obtain a CPR certification within 30 days of employment. *
Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
Ability to bend routinely and repetitively to lift more than 40 lbs.
Hourly Pay Range
$18 - $20 USD
Benefits and Perks:
A highly energetic and collaborative team.
A managementteam that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise - including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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Please review the details of this program by clicking here
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We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
How much does a team manager earn in Riviera Beach, FL?
The average team manager in Riviera Beach, FL earns between $37,000 and $130,000 annually. This compares to the national average team manager range of $44,000 to $152,000.
Average team manager salary in Riviera Beach, FL
$69,000
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The biggest employers of Team Managers in Riviera Beach, FL are: