Team manager jobs in Rohnert Park, CA

Insight Global is looking for an Office Manager for one of our clients in the IT space. This is a 6-month contract-to-hire role. In this role you will be responsible for daily office operations from administrative oversight, finance assistance, and safety compliance to foster a positive workplace experience for all internal employees. This is a contract to hire position located onsite 5 days a week in San Francisco. We are looking for someone who has a passion for creating an impactful workplace experience and a collaborative environment! Must haves: 3-5 years of experience as office coordinator/manager at an enterprise level establishment Prior experience with workplace or property management Strong understanding of work orders and service requests from a facilities perspective Excellent communication and interpersonal skills Day to day: Manage daily office operations from administrative oversight, repair coordination, and vendor management Assist in financial tracking from monitoring office expenses to invoice management Foster a positive work environment that creates the foundation to a healthy work culture Ensure compliance to with all health and safety standards Compensation: $27-$32/hour Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Title Databricks Data Lead Hybrid: 3 days/week onsite at client office in San Rafael, CA Experience Level 8-12 years in data engineering, analytics engineering, or Distributed data systems Role Overview We are seeking a Databricks Data Lead to support the design, implementation, and optimization of cloud-native data platforms built on the Databricks Lakehouse Architecture. This is a hands-on, engineering-driven role requiring deep experience with Apache Spark, Delta Lake, and scalable data pipeline development, combined with early-stage architectural responsibilities. The role involves close onsite collaboration with client stakeholders, translating analytical and operational requirements into robust, high-performance data architectures, while adhering to best practices for data modeling, governance, reliability, and cost efficiency. Key Responsibilities Design, develop, and maintain batch and near-real-time data pipelines using Databricks, PySpark, and Spark SQL Implement Medallion (Bronze/Silver/Gold) Lakehouse architectures, ensuring proper data quality, lineage, and transformation logic across layers Build and manage Delta Lake tables, including schema evolution, ACID transactions, time travel, and optimized data layouts Apply performance optimization techniques such as partitioning strategies, Z-Ordering, caching, broadcast joins, and Spark execution tuning Support dimensional and analytical data modeling for downstream consumption by BI tools and analytics applications Assist in defining data ingestion patterns (batch, incremental loads, CDC, and streaming where applicable) Troubleshoot and resolve pipeline failures, data quality issues, and Spark job performance bottlenecks Collaborate onsite with client data engineers, analysts, and business stakeholders to: Gather technical requirements Review architecture designs Validate implementation approaches Maintain technical documentation covering data flows, transformation logic, table designs, and architectural decisions Contribute to code reviews, CI/CD practices, and version control workflows to ensure maintainable and production-grade solutions Required Skills & Qualifications Strong hands-on experience with Databricks Lakehouse Platform Deep working knowledge of Apache Spark internals, including: Spark SQL DataFrames/Datasets Shuffle behavior and execution plans Advanced Python (PySpark) and SQL development skills Solid understanding of data warehousing concepts, including: Star and snowflake schemas Fact/dimension modeling Analytical vs operational workloads Experience working with cloud data platforms on AWS, Azure, or GCP Practical experience with Delta Lake, including: Merge/upsert patterns Schema enforcement and evolution Data compaction and optimization Proficiency with Git-based version control and collaborative development workflows Strong verbal and written communication skills for client-facing technical discussions Ability and willingness to work onsite 3 days/week in San Rafael, CA Nice-to-Have Skills Exposure to Databricks Unity Catalog, data governance, and access control models Experience with Databricks Workflows, Apache Airflow, or Azure Data Factory for orchestration Familiarity with streaming frameworks (Spark Structured Streaming, Kafka) and/or CDC patterns Understanding of data quality frameworks, validation checks, and observability concepts Experience integrating Databricks with BI tools such as Power BI, Tableau, or Looker Awareness of cost optimization strategies in cloud-based data platforms Prior Lifesciences Domain Experience Education Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience) Why This Role Hands-on ownership of Databricks Lakehouse implementations in a real-world enterprise environment Direct client-facing exposure with a leading Bay Area organization Opportunity to evolve from senior data engineering into formal data architecture responsibilities Strong growth path toward Senior Databricks Architect / Lead Data Platform Engineer

Job Description About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role We are looking for a driven, customer service oriented, roll up your sleeves type of leader who has a proven track record in building and delivering excellent service operations within financial services and is curious about innovative blockchain technology. As the Customer Service Operations Director, you will build out the initial customer service operations team for Figure Markets and learn all things about the business by sitting in the heart of the action. You will provide leadership to the Figure Markets Customer Service Operations team and oversee the day to day customer service. You will show your commitment and enthusiasm for the Customer Success function and the high level customer experience Figure Markets strives to achieve. Your effective communication, problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure Markets accountable to its customers by leading the team in troubleshooting problems and providing solutions with knowledge and empathy. What You'll Do Define and build out the customer support operations processes for Figure Markets Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email Oversee the day to day workforce management of the customer operations team and focus on delivering industry leading service Manage the shift schedule for accurate planning and shift coverage Resolve escalated complaint issues from the team and provide oversight Provide insight into metrics to collect and report Manage and report on onboarding processes for Figure Markets and all customer service interactions Read, analyze reporting, and make data-driven recommendations to management Provide regular performance feedback to the team Ensure performance and disciplinary issues are dealt with and escalated appropriately Drive a culture of diversity and inclusion within the team Make process improvements for Figure Pay and Figure Marketplace Participate in new training and licensing programs to expand the team's capabilities What We Look For BA/BS from an accredited university preferred 8+ years of experience in customer service and operations 5+ years of experience leading or supervising a team providing customer service and operations Experience working in the crypto industry An experienced leader who fosters a value-based culture, with respectful interactions, behaviors, and attitudes. Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly, and compassionate communication skills Ability to successfully complete the required compliance training A positive and problem solving approach to customer service Process driven organizational skills A quick and flexible learning style with the ability to navigate new technology platform Salary Compensation Range: $138,400 - $173,000/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-RF1 #LI-Remote

LifeLong Medical Care is looking for an Office Manager in Oakland. This position will provide administrative support for LifeLong's Medical Respite, Street Medicine, and Supportive Housing Programs which all provide health and social services supports for people experiencing homelessness or living in permanent supportive housing. The position, located with program managers at the LifeLong Adeline site, will facilitate patient program enrollment, eligibility and referrals, creation and maintenance of patient health records, supply ordering and inventory, and general administrative duties. This is a full time, benefit eligible position. Compensation: approximately $23 - $30/hour. LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition. Benefits We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan. Responsibilities Under the direction of the Homeless Program Managers, the Office Manager will be a key member of LifeLong's Homeless Services Programs. * Assist in tracking program deliverables and billing, including Medi-Cal verification * Assist in chart management and creation in Electronic Health Record, HMIS, and Community Health Record (CHR), including fulfilling ROIs * Process and follow up with referrals for Respite, Supportive Housing Program (SHP), and Street Medicine, including Durable Medical Equipment * Attend internal staff meetings, including Daily Huddle * Liaise between programs and vendors * Troubleshoot technical problems and coordinate maintenance: copier, fax, computer, telephone, printer, etc. * Oversee supply ordering, receiving, and inventory organization * Develop protocols for record keeping, administrative protocols and general office tasks * Welcoming and directing building guests at Adeline, answering questions, disseminating information, and taking messages * Create and prepare any necessary forms * Assist in preparing periodic program reports * Perform general office tasks including mail distribution, copy/print services, office maintenance, receiving packages * Assist program managers and directors in scheduling meetings, events, staffing, and staff shadowing * Other duties deemed necessary and appropriate by Homeless Services Program Managers Qualifications * Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change. * Ability to effectively present information to others, including other employees, community partners and vendors. * Ability to work with individuals and organizations at the local level to build support. * Ability to seek direction/approval from supervisor on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy. * Work in a team-oriented environment with a number of professionals with different work styles and support needs. * Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive. * Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff. * Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and other partner organizations. * Make appropriate use of knowledge/ expertise/ connections of other staff. * Be creative and mature with a "can do", proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement. Job Requirements * Three (3) or more years of experience in a fast-paced office setting (experience supporting a mental health program a plus) * Associates degree/equivalent educational experience * Excellent computer skills (i.e. Microsoft Word, Excel and, PowerPoint) * Strong organizational skills * Strong verbal and written communication skills * Ability to prioritize projects and follow through * Excellent time management skills * Strong Interpersonal skills * Ability to be a team player with a welcoming attitude * Bi-lingual in Spanish/English a plus

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.75 Maximum Salary: $26.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

About Latham & Watkins Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. About the Role The Workplace Experience Manager II is an integral part of Latham's Workplace Experience (WE) team. This role will be responsible for the development and execution of strategies and procedures employed at the local level to deliver a best in class experience for personnel and clients of the firm, whether remote or in-person, while partnering with office administration, department managers, and regional leadership to deliver a top quality, client-focused working experience, and designing and implementing experience-related guidelines, best practices, and standards. This role will be located in our San Francisco office and will require in-office presence Monday - Friday. Responsibilities & Qualifications Other key responsibilities include: Acting as a resource, subject matter expert, and business partner to firm leaders, attorneys, and other key stakeholders in managing and setting direction for high quality Workplace Experience initiatives, while staying abreast of industry trends Recruiting and training talent, identifying professional development opportunities for the team, and effectively coaching team and individuals to enhance their performance and achieve desired outcomes Leveraging and interpreting data to manage dynamic utilization of office space and to understand client needs and making recommendations for improvement, while evaluating and identifying innovative ways to streamline and enhance service delivery to maximize the Workplace Experience Influencing and directing best-in-class client service delivery by department staff and applicable vendors, driving one-stop resolution for internal and external client inquiries, and coordinating with vendor partners to ensure impeccable attention to detail, client service, and accountability to established Service Level Agreements and Key Performance Indicators as needed Managing department expense allocation, addressing variances to budget, and other financial management duties of the department while exercising strong fiscal judgment and discipline Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains We'd love to hear from you if you: Demonstrate the ability to think critically and engage in effective decision making Possess a positive attitude and a strong sense of urgency in resolving any issues that may arise Display excellent organizational skills to manage time well, prioritize effectively, and handle multiple and competing deadlines And have: A Bachelor's degree or equivalent A minimum of ten (10) years' relevant experience in hospitality, customer service management, or other applicable industry, preferably Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes: Healthcare, life and disability insurance A generous 401k plan At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more) Professional development programs Employee discounts Affinity groups, networks, and coalitions for lawyers and staff Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please click the link below to review the Ordinance. Please click here to review your rights under U.S. employment laws. #Director #LI-LZ1 Pay Range USD $140,000.00 - USD $160,000.00 /Yr.

Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs 😩), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We've evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices. We are looking for creative, thoughtful, and passionate team members to support our mission of making compensation more transparent. We partner with incredible advisors to invest in our individual growth as well. About the Role We're looking for a creative, customer-focused Customer Success Manager who is passionate about building lasting relationships and driving customer value. As a vital part of our team, you'll collaborate with customers to maximize their success using Complete's compensation tools, ensuring they achieve their goals and see measurable outcomes. Responsibilities Build and maintain strong relationships with midmarket customers ( Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete. Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs. Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices. Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings. Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community. Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete's solutions. Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives. Qualifications Passionate about helping customers succeed and thrive in fast-paced, dynamic environments. Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position. 3+ years of experience in the tech industry, preferably at a startup. Exceptional communication and organizational skills, with a proactive, problem-solving mindset. Strong ability to manage competing priorities while staying metrics-driven and goal-focused. Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction. 💪 Bonus: Experience helping customers adopt new tools or processes. 💪 Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed. 💪 Bonus: Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met." About the Interview Process Our process is designed to be efficient and mutually insightful: [15 min] Intro call with CEO, Rani Mavram. [30 min] Take-home assignment. [60 min] Onsite interview (product, values, and role-specific discussions). For remote candidates, we may include an additional culture/fit call on an as-needed basis. Technology Stack While this is not a technical role, you'll work closely with our engineering and product teams to ensure customer needs are met. Familiarity with tools like Excel, Linear, Notion, and Slack for communication and project management is a plus. Join us at Complete and help us make compensation transparency a reality for companies and their employees!

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid driver's license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future. The ideal candidate will have a proven track record of designing and delivering impactful Customer Experience and Learning & Development programs. They will bring deep expertise in retail store operations and the ability to inspire, influence, and lead cross-functional partners at all levels. With a minimum of 7 years of training experience in retail and corporate environments, this Manager will own the development and implementation of global Customer Selling, Styling, Selling Leader, Mystery Shop, and Customer Satisfaction programs. They will also drive ongoing certifications and microlearnings in close partnership with the Product Education team to ensure store teams are consistently equipped and inspired to deliver world-class customer experiences. This role reports to the Director, Global Retail Training & Customer Experience. About the Job Key Responsibilities: Learning and Development Build and deliver scalable Learning & Development programs for store teams and leaders, focused on Selling, Styling, Selling Leader, Leadership Development, and Operation training and engagement Lead the design and deployment of certifications, microlearnings, and ongoing development pathways to sustain selling excellence. Collaborate with the Product Education team to integrate product knowledge into customer-facing training and elevate stylist and leader capability. Establish metrics and feedback loops to measure training effectiveness and continuously optimize for impact. Training and Resources: Create Selling, Styling, and Development guides, tools, and learning content to support consistent execution in stores. Deliver training across multiple formats (e-learning, instructor-led, webinars, train-the-trainer) to meet diverse global needs. Partner with cluster and global operations teams to ensure alignment, adoption, and effectiveness of global tools, programs, and technologies. Project Management: Own and lead the implementation of global customer experience programs including Customer Selling, Styling, Selling Leader, Mystery Shop, and support Customer Satisfaction surveys. Ensure follow-up, accountability, and continuous improvement in execution across regions. Contribute to global and cross functional projects supporting customer experience strategies and ensure consistent rollout and alignment across markets. Track project progress, build reports and project documents that report updates to the Director and key stakeholders. Performance Analysis: Monitor KPIs tied to Customer Selling, Styling, Mystery Shop, and Customer Satisfaction. Partner with operations and finance to analyze results, provide insights, and recommend improvements. Translate data into actionable plans that improve customer experience and drive results in stores. About You Minimum of 7 years of experience in training, retail operations, and customer experience Exceptional communication/writing skills Learning and Development certifications required Instructional Design certifications preferred Proven ability to design, deliver, and sustain customer-focused training programs across multiple geographies. Strong project management skills, with the ability to prioritize and lead multiple initiatives. Proficient in Microsoft Office and Learning Management Systems (LMS). Strong collaboration and relationship-building skills, with experience working across global, cross-functional teams. Familiarity with change management principles and adoption strategies. Retail store experience preferred. This is a hybrid position based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs. The expected starting salary range for this role is $98,000 - $147,000 per year . We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here. LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. #LI-Hybrid EOE M/F/Disability/VetsLOCATIONSan Francisco, CA, USAFULL TIME/PART TIMEFull time FILL DATE This position is expected to be filled by 12/28/2025.Current LS&Co Employees, apply via your Workday account.

About Us: Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email-with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. About the Role: Our Customer Experience (CX) team empowers customers to discover and realize the full value of Notion, delivering a best‑in‑class customer experience at every touchpoint. CX supports Notion's entire 100M+ user base and solves for a diverse array of users. As RevOps partner to the CX org, you will work closely with our CX Leadership team to lead initiatives that accelerate customer value, own business critical operations, and identify opportunities to improve outcomes at scale. You will lead strategic planning and execution, process design, and identify new ways for the team to improve operational rigor - driving projects from ideation through to execution and working alongside your team to drive change and impact. You will guide and improve demand forecasts and capacity models, lead workforce management strategy, and support AI, automation and tooling investments. Your work will ensure we deliver for our customers today, while making the right strategic bets for tomorrow. We are looking for a strategic, analytical RevOps partner who will work alongside our innovative and results-oriented CX team. This person will be passionate about the CX space, thrive working across teams to get things done, and excited to help us scale Notion customer value to our next phase of growth. What You'll Achieve: Serve as strategic advisor to CX Leadership on end-to-end service model design and planning. Develop analyses and recommendations that inform strategic decisions Lead through influence and partner across GTM Leadership, BizTech, Data, Finance, RevOps and other stakeholders to get things done together Guide CX demand forecast and capacity model, delivering headcount and staffing recommendations. Leverage models for forecasting, annual planning, and strategic decisioning. Lead interlock with Finance, Recruiting and CX/GTM Leadership Support and lead workforce management decisioning. Design and optimize staffing plans, scheduling and resource allocation to maximize efficiency and customer experience Design and implement processes at scale, including tiering and routing strategies, escalation pathways, and global operating procedures. Support AI, automation and tech stack strategy Design and drive global operating cadences including KPI reviews that surface risks, trends and opportunities. Execute performance analyses that diagnose root causes and develop recommendations. Partner with Data team to develop new dashboards and insights Guide development of new paid service offerings including pricing, packaging and margin strategy. Ensure success from design through to launch and ROI measurement. CX is always innovating! - Design, measure and scale experiments and pilots Skills You'll Need to Bring: 8-10+ years in CX Strategy, Customer Operations, and/or Business Operations Passion for and applied experience in Customer Support and Customer Experience teams Proven expertise with Excel/gSheet and building capacity models Analytical skills with the ability to translate data into strategic recommendations Executive presence and the ability to communicate and influence across audiences and levels (e.g. C-Suite, CX, BizTech, Data, Finance) Systems-oriented thinker who optimizes processes and builds frameworks for scale Track record of leading complex, multi-quarter initiatives and building from the ground-up High ownership mentality, with proven experience tackling ambiguous problems, remaining adaptable and working through complex initiatives across teams Experience with AI and digital tooling, or strong willingness to learn BA/BS required; advanced degree preferred Nice to Haves: Experience with statistical methods, SQL, Tableau, Python and/or other advanced analytics and BI/Dashboarding Experience with Zendesk, Assembled, Decagon and other customer support platforms Experience with workforce management and optimization Experience launching paid service offerings or new business models Experience designing and measuring experiments and pilots Experience using Notion or willingness to learn We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $210,000 - $250,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion's Global Recruiting Privacy Policy. #LI-Onsite

Vori is transforming how independent grocers run their businesses - connecting stores, distributors, and brands to make local retail thrive. Our customers are small business owners who rely on us as a trusted partner, and our support experience is core to that relationship. As we scale rapidly, we're looking for a founding leader to build and level up our Customer Support function for the next phase of growth. The Role We're looking for a Support Manager - a hands-on leader who will build, lead, and scale our Support organization while directly managing frontline interactions during the early stages. You'll be both player and coach: rolling up your sleeves to handle complex customer issues and designing the systems, processes, and metrics that will power a world-class support experience. This role is for someone who thrives in a fast-moving, ambiguous environment - someone excited to define what great support looks like for the independent grocery industry. You'll balance cutting-edge AI-driven efficiency with the human connection that our customers value most. What You'll Do Build the foundation - Establish scalable support workflows, SOPs, and escalation paths that enable rapid, consistent, and high-quality service. Lead & coach - Hire, train, and develop a high-performing team that delivers empathetic, effective support to grocers nationwide. Own metrics - Define and monitor SLAs, CSAT, response times, and key efficiency metrics; use data to continually improve processes. Implement tools - Evaluate and implement tools (especially AI/automation) to drive scale while maintaining the warmth of human support. Design for growth - Build out incident response programs, workforce management, and knowledge systems to support future volume. Be the voice of the customer - Partner cross-functionally with Product, Engineering, and Operations to surface insights and close the loop on customer feedback. Stay flexible - Support a function that operates when our grocers do - including evenings, weekends, and holidays. Who You Are Customer-first operator: You have a track record of delivering exceptional customer experiences and managing complex escalations with care and clarity. Builder at heart: You're excited by blank slates and can design systems that balance structure with agility. Data-driven leader: You know how to use metrics to diagnose, prioritize, and improve. Coach & mentor: You invest in people - guiding team members to grow while maintaining high standards. Adaptable problem-solver: You thrive amid competing priorities and fast change. Tech & process fluent: You're comfortable evaluating CRMs, ticketing tools, and authentication systems, and understand how to use technology (including AI) to scale intelligently. Industry learner: You're eager to become a product and grocery industry expert, understanding our customers' world deeply enough to serve them better. Qualifications 5+ years in Customer Support, Customer Success, or Operations roles, with at least 2 years in a team lead or manager capacity. Proven experience building or scaling support processes in a high-growth or early-stage environment. Experience implementing and optimizing support tooling - strong preference for experience with HubSpot Help Desk Strong written and verbal communication skills, with an ability to communicate across technical and non-technical teams. Flexibility to work rotating shifts (including evenings/weekends/holidays). Grocery or retail tech experience a plus, but not required - curiosity and empathy are musts. Why Join Vori You'll be joining at a pivotal moment - with the chance to build a foundational function from the ground up, shape the customer experience for an entire industry, and grow into a senior leadership role as we scale. If you're a builder, coach, and operator who's energized by both human connection and smart systems design, we'd love to talk.

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver™-to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. In this hybrid role, you will report to Senior Business Program Manager, Operations Customer Strategy You will: Manage a program to improve the customer experience and quality of Waymo's service for riders - analyze feedback & data on the customer experience, share insights with cross-functional partners to improve the customer journey, and maintain a roadmap to track progress Lead customer experience focused reporting cadences - own reporting cadences to ensure bring visibility to the customer experience and create accountability across teams Own strategic programs to fix key rider issues - drive cross-functional progress against key areas for improvement Develop Escalation programs to enable premium experiences as Waymo scales - refine current program for executive escalations and expand investigations capability to support additional needs Collaborate - Work cross-functionally with Product, Engineering, Legal, and other teams to improve operations Communicate - Present goals and progress to executive leadership You have: Bachelor's Degree in business or related field 7+ years in consulting, operations strategy, or similar fields Program management & stakeholder management expertise Excellent written and verbal communication abilities Strong analytical and problem-solving skills Passion for delivering exceptional customer experiences We prefer: MBA Experience within an operations or strategy org at a tech company Experience with global contact centers Eagerness to build playbooks and processes for scale Data-driven decision maker Excited about applying innovation and AI The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range$152,000-$192,000 USD

Job DescriptionWe are seeking a Customer Experience Manager to join a growing medical company in Brisbane. This person will be responsible for leading the customer service department, contribute to the organizational design and development, and assisting the front-line customer facing and team build and expansion. Apply now for consideration! Responsibilities: Effectively supporting and driving operational results and leading the team through changes and new initiatives through effective coaching and performance management. Meeting and exceeding service measurements, quality standards and customer service expectations Supports organizational initiatives, driving consistency in processes and participating in projects outside standard job responsibilities. Assures patient care service is being delivered consistent with the organizations mission and goals. Supports clinical sites and works collaboratively with the Area Managers and Site Administers in performing a great door-to-door patient experience. Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; and managing system and process improvement and quality assurance programs. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Identify and solve strategic and daily issues by considering Qualifications: Minimum of five years of Management/Leadership experience in a medical call center environment Minimum of three years' experience as a Patient Care Manager or equivalent Bachelor's Degree in a related field preferred Proven track record of delivering strong performance results Ability to build and foster a high-performance team environment Ability and desire to coach and mentor others Strong interpersonal skills and influencing skills Bilingual - English/Spanish preferred Experienced with modern contact center technology Excellent communication skills and interpersonal skills Ability to problem-solve and to think tactically and identify significant success factors Energetic customer experience champion familiar with contact center infrastructure Collaborative and agile team member with the ability to pivot quickly and smoothly Passionate employee engagement advocate with a focus on staff development, training and mentoring Strong interpersonal skills and communication skills (both written and oral). Self-motivated, adaptable to a dynamic and fast paced environment. Attention to detail, highly organized, with personal initiative Excellent team building and management skills Excellent communication, conflict resolution, and follow-through skills

We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles. The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members. Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery. Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety. Minimum Qualifications: Bachelor's degree in Nursing, Health Administration, or a related field required. Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required. Current nursing license or relevant certification preferred. Requires knowledge of and experience working with community agencies and programs. Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process. Requires strong problem-solving and customer service skills. Must be a CA Resident, and must reside in CA while employed. Current and valid California (CA) Driver's License. Must use personal vehicle and current vehicle registration required. Proof of auto insurance required, must maintain CA minimum insurance coverage. BCLS CPR Certification required. Preferred Qualifications: Master's degree in Social Work, Nursing, Health Administration, or a related field. Experience with electronic health record (EHR) systems. Responsibilities: Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals. Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members. Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management. Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges. Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination. Manage compliance with healthcare regulations, organizational policies, and safety standards. Conduct one on ones, audits and regular team meetings to support professional growth and accountability. Develop and implement training programs to enhance team skills and knowledge. Address patient and staff concerns promptly and effectively to maintain a positive care environment.

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science. ROLE OVERVIEW As the CX Operations Manager at Benchling, you'll report to the Leader of CX Operations, collaborating with our Professional Services, Support, Account Management, Optimization Services, & Customer Success leaders and teams. Your role is pivotal in enhancing the efficiency and efficacy of our customer experience processes, systems, and tools. Operating at both strategic and hands-on levels, you'll spearhead initiatives spanning pre-sales scoping, implementation, post-live support, customer success, and renewal phases. Partnering with various Ops teams across Benchling, including Business Technology, Sales, Finance, Product, and Engineering, you'll drive cross-functional processes to align with our company and departmental goals, contributing significantly to execution and optimization. RESPONSIBILITIES * Maintain and evolve CX dashboards and metrics visibility: Build and improve dashboards using Mode, Sigma, and other tools that help track team and customer outcomes. Own the production of accurate, timely data for executive reviews and decision-making. * Manage and optimize CX tools: Administer, maintain, and improve workflows, automations, data integrity, and vendor relationships across our CX tooling stack (Salesforce, Zendesk, Certinia, Gainsight). Advocate for CX needs across the organization, including working with external vendors and internal Business Technology teams to prioritize CX requirements alongside other departmental initiatives. * Drive AI-powered automation initiatives: Identify high-impact opportunities to automate manual CX workflows using AI tools like Claude, chatbots, and workflow automation. Partner with Engineering and Business Technology teams to scope, prioritize, and implement solutions that integrate with our existing CX stack (Zendesk, Gainsight, Salesforce). Define success metrics and measure impact on deflection rates, resolution time, cost savings, and team productivity. * Drive cross-functional improvements: Serve as a cross-departmental problem solver. Understand the context of asks from Product, Sales, and other teams, and generate data to support CX in making informed decisions. * Be the first-line connector for complex CX questions: Monitor channels like CX-discuss to identify common or complex CX questions. Answer when possible, route to the right team when not, and track recurring issues to drive systematic improvements. * Keep CX updated on key initiatives: Ensure CX teams stay informed about product launches and strategic updates across the company. Create and distribute monthly newsletters highlighting key projects and developments. QUALIFICATIONS Must haves * 5+ years in high-growth SaaS Customer Experience/Operations with direct experience in Customer Success, Professional Services, Support, or Renewals. You understand how these functions operate at scale. You understand how these functions operate at scale and can connect operational metrics to business outcomes (e.g. ARR, retention, etc). * Systems and tools expertise: Hands-on experience with tools like CRMs (Salesforce), CS platforms (Gainsight, ChurnZero, Totango), PSA tools (Certinia, FinancialForce), or ticketing systems (Zendesk, Intercom, Freshdesk). You've driven tool adoption and managed vendor relationships. * Data and reporting: Expert with Mode, Sigma, or similar BI tools. Strong SQL skills. You build executive-ready dashboards and translate data into actionable insights. * AI fluency: Highly proficient with AI tools like Claude to rapidly prototype solutions and automate workflows. Comfortable with AI features in existing tools (Zendesk AI, Salesforce Einstein). You test ideas quickly and iterate based on feedback. * Cross-functional execution: You deliver complex projects across multiple teams, scope requirements clearly, and drive alignment without direct authority. Strong communication skills with technical and business stakeholders. * Technical fluency: You understand system integrations and work productively with Engineering and Business Technology teams. You write clear requirements and evaluate technical solutions (no coding required). * Scalability mindset: You build processes that work at 2x scale while staying pragmatic about today's needs. You prototype fast, ship things, and iterate. Nice to haves * Familiarity with Benchling's product * Previous experience as an Implementation Consultant, CSM, Account Manager/Renewals, or startup founder * Biotech, life sciences, or regulated industry experience * Revenue Operations or Sales Operations background HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). SALARY RANGE Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $129,500 to $155,400. To help you determine which zone applies to your location, please see this resource. If you have questions regarding a specific location's zone designation, please contact a recruiter for additional information. Total Compensation includes the following: * Competitive salary and equity * Broad range of medical, dental, and vision plans for employees and their dependents * Fertility healthcare and family-forming benefits * Four months of fully paid parental leave * 401(k) + Employer Match * Commuter benefits for in-office employees and a generous home office set up stipend for remote employees * Mental health benefits, including therapy and coaching, for employees and their dependents * Monthly Wellness stipend * Learning and development stipend * Generous and flexible vacation * Company-wide Winter holiday shutdown * Sabbaticals for 5-year and 10-year anniversaries #LI-Hybrid #BI-Hybrid #DNP Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance. Please be aware that Benchling will never request personal information, payment, or sensitive details outside of Greenhouse or via email. All official communications will come from an @benchling.com email address or from an approved vendor alias. If you are contacted by someone claiming to represent Benchling and are unsure of their legitimacy, please reach out to us at ************************************ to verify the communication.

Job Description The future of AI - whether in training or evaluation, classical ML or agentic workflows - starts with high-quality data. At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities - from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines - powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems - we'd love to talk. HumanSignal's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong partners. As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications. You will work closely with HumanSignal's enterprise customers and frontier labs, driving end-to-end engagements from new projects and pilots, owning account execution, working cross-functionally to ensure our Label Studio platform and Data Creation Laboratory services are delivered consistently and on-time, and driving account growth. You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI. You have a strong interest in how purpose-built, human-created data can unlock novel AI capabilities. Your bias is towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver excellence. You have a track record of managing customers to renewal, forecasting with precision, and supporting sales teams in driving expansion. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within HumanSignal, you will work cross-functionally with Operations, Product, Sales, and our Data Creation Laboratory teams as the primary customer operations advocate. The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI. The ideal candidate is customer-driven, analytical, empathetic, outcome-focused, and above all someone who drives and inspires results. You Will: Build and drive critical operational processes: the consistent, on-time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement Review, track, and improve operational performance with an obsession for continuous improvement Oversee onboarding and successful implementation for new customer projects Manage the long-term health of customers by identifying and preempting areas of risk or concern Partner with clients to understand operational issues and advocate for solutions with HumanSignal engineers Work directly with customers' engineering teams, partnering with customer-facing engineers and technical account managers Answer questions and address issues related to our platform, APIs, and data services Create an effective feedback loop between frontline operations, product teams, strategy, and customers Collaborate with stakeholders to improve processes for new and existing customers Ideally You'd Have: 4-9 years of total work experience, with experience in consulting or technical program management roles Associate / Senior Consultant / Engagement Manager experience at a top-tier consulting firm A technical background (education or professional experience with CS, Economics, Statistics, Engineering) A proven track record in B2B client-facing roles and expanding client relationships Ability to understand APIs, ML workflows, and data operations, and build great relationships with technical customers Excellent cross-functional collaboration skills Outstanding verbal and written communication abilities A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Strong analytical, planning, and process improvement capabilities Experience with SQL and/or other database languages Nice to Haves: Prior experience at an API-driven technology company and/or managing technical customers Experience with data annotation, labeling platforms, or ML operations Understanding of how training data impacts model performance About HumanSignal At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require. We believe the next frontiers in AI won't be unlocked by scraping what's left on the web-they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability. We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future. We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: Marketing Intelligence - instantly answers questions like “What led to that sudden drop in pipeline?” Account Intelligence - surfaces next-best actions to help reps move target accounts toward conversion Since launching in January 2023, we've come through Y Combinator, raised a $20M Series A led by Bessemer. We're growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win. 🚀 Your Mission As Customer Enablement Manager, you'll own the creation and execution of enablement programs that help customers adopt HockeyStack, maximize value from the platform, and drive change management across their organizations. Sitting at the intersection of Customer Success and Data Analytics, your mission is to ensure customers not only understand how to use HockeyStack, but also how to leverage it strategically in their GTM motions. You'll be responsible for scaling customer education through engaging content, a world-class knowledge base, and impactful training for both customers and internal teams. This is a highly visible role that will shape how we drive adoption, retention, and business outcomes as HockeyStack scales worldwide. 🔧 What You'll Do Create engaging educational content (videos, webinars, decks, knowledge base articles) that helps customers get value from HockeyStack. Build, maintain, and scale our external knowledge base to ensure accuracy, accessibility, and strategic alignment with customer needs. Partner with Customer Success Managers and Data Analysts to deliver training that combines platform education with actionable GTM insights. Lead live training sessions for both customers and internal GTM teams to drive confidence and adoption. Design and execute scalable enablement programs that improve retention, adoption, and change management across our customer base. Collaborate cross-functionally with Product, Marketing, and Success to support feature launches 🧬 What We're Looking For Ownership-first mindset - you take initiative, move fast, and figure things out Thrive in early-stage, high-urgency environments where speed and impact matter Curious, self-aware, and feedback-driven - you bring energy, not ego See this role as a defining chapter - not a stepping stone or side quest 3-6 years of customer enablement or education experience in high-growth B2B SaaS. Strong background with data platforms, analytics, or MarTech/GTM tools. GTM or marketing experience with an understanding of how revenue teams operate. Proven ability to create educational content (video, decks, written guides) and instructional design expertise. Excellent facilitation and communication skills to train both customers and internal stakeholders. Highly organized, detail-oriented, and able to manage multiple initiatives in a fast-paced environment. A self-starter who thrives in high-growth settings. ✨ Why Join Now? We're at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You'll be joining a company with real traction, rapid growth, and meaningful backing-where every person still shapes the outcome. This isn't just a job. It's a chance to build something category-defining with people who care deeply about doing it right. We're building a high-performing, in-person culture at our San Francisco HQ, where the team collaborates shoulder-to-shoulder five days a week. The on target earnings range for this role is $120,000 to $180,000 USD, adjusted for location and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Resy is looking to add a Partner Success Manager to the Partner Success team. The primary functions of the Manager, Partner Success role are to ensure we provide and deliver value for our partners, to propel market stability and growth for the business, and to empower and support the professional development of our teams. Managers coach and course correct as necessary to ensure that each member of the RS team is executing at a high level. Actionable consultancy and advisement to both internal stakeholders and our partners encourages engagement and adoption across markets. Managers maintain strong lines of communication and visibility with our in-market representation and offer guidance on strategy in nurturing a proactive & targeted engagement model and advocacy across our book of business. This helps sustain and propel the company mission of securing the best restaurants in our most strategic markets, and ensures that our Customer Success mission remains on track to raise the standard of hospitality through retention, voice of the customer, and value-add efforts. Managers balance their time between market strategy, their own professional development, and deepening their contributions to the business unit through knowledge share, cross-functional collaborations, and process evolution. Balancing the business needs will require excellent time management, a deep understanding of operations and business assessment, an analytical perspective, and exceptional communication skills. The Manager needs to engage with executive-level stakeholders and to be competent in producing actionable deliverables in a proactive manner, both internally and externally - managing down, across, and up. Managers drive the development of talent through ensuring individuals have clear goals with a defined path to attainment, and the provision of consistent and timely feedback. This will also include management of performance issues. These high levels of communication will allow the Manager to showcase their deep understanding of data analysis and to position themselves as a thought leader for our teams and our business unit. Managers are a reliable resource to their team and work closely with cross-functional stakeholders across the organization, particularly with the Revenue, Sales, Product, Data, Access, Enablement, and Marketing teams. **_This posting is a for a United States position. Candidates are required to reside in Los Angeles, CA, or San Francisco, CA, are expected to travel into focus cities ~10% of the time and should expect to be partner-facing_** **_._** **WHAT YOU'LL DO :** + Display competency on presenting at an executive level, both internally and externally + Coach team performance vs. individual performance + Effectively advocate needs to key stakeholders + Nurture advocacy with our restaurant partners and drive value-add opportunities to their businesses + Self-Assessment: + Evaluating personal skills and abilities + Prioritizing and balancing + ~30% of time on day-to-day responsibilities and projects + ~60% on team development + ~10% on partner, product, or market escalations + Cross-functional Collaboration: + Execute upon cross-departmental campaigns, initiatives, or projects: Marketing, Sales, Product, Finance, Support, Enablement, and Leadership + Understand and advocate for the Customer Journey within cross-functional teams and its relationship to various CS activities + Maintain deep knowledge of partner value-add opportunities and use-cases, including familiarity with the product roadmap and release schedules + Identify and overcome objections that reinforce a true partnership + Facilitate de-escalations, negotiations, and management of partner relationships across multiple cities and an array of product offerings **WHO YOU ARE :** + 1 year as a Sr. Partner Success Manager with minimum 9 months of exceeding goals; or 1 year as a top performing Manager on cross-functional Resy team; or 2 years operational hospitality or CS management experience + Proven competency with presenting written and verbal communications, retention, and negotiations + Demonstrated excellence in thought leadership and as the voice of the customer + Exceptional organization, communication, and time-management are critical to this role + Proficiency with data analysis tools and assessments required (i.e. Looker, Tableau, Excel) + Expertise with Salesforce, MS Office Suite, iOS, Atlassian a huge plus **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Marketing **Primary Location:** US-California-Los Angeles **Other Locations:** US-California-San Francisco **Schedule** Full-time **Req ID:** 25018651