Brooklyn, NY / Arlington, Virginia, United States / Mississauga, ON / New Delhi / Sacramento, CA / Paris / Oakland, CA / Lyon / London, UK / Lisbon, Portugal
Customer Success - Customer Enablement /
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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$98k-141k yearly est. 3d ago
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Director of Customer Care
LHH 4.3
Team manager job in Passaic, NJ
Role: Director of Customer Care
Salary: $115,00 - $125,000
The Director of Customer Care plays a critical role in ensuring the delivery of exceptional service to collision shops, dealerships, body shops, and other B2B customers within the auto parts distribution industry. This role develops and sustains an operating model that produces smooth ordering, fulfillment, and post-delivery support while improving processes that impact accuracy, delivery speed, and customer satisfaction. The ideal candidate understands the fast-paced, detail-driven nature of aftermarket parts distribution and can balance operational efficiency with high-quality customer service.
Responsibilities:
Customer Care Strategy
Develop and execute a customer experience strategy that aligns with operational realities of auto parts distribution, including rapid delivery expectations, high order volumes, and part accuracy requirements.
Map and optimize customer journeys across ordering, delivery, returns, warranties, and account support.
Identify opportunities to differentiate service through speed, reliability, and communication.
Customer Support & Operations
Oversee day-to-day customer service operations across phone, email, and B2B ordering portals.
Lead and mentor customer support managers, supervisors and representatives, ensuring timely responses and high-quality interactions.
Partner with warehouse and driver teams to ensure order accuracy, fast fulfillment, and proactive issue resolution.
Manage escalations involving incorrect parts, delivery delays, returns, and pricing discrepancies.
Build a customer service methodology with supporting training programs to ensure that
90% of inbound queries can be handled at Level 1 and 99% can be handled by Level 1 or Level 2.
There is a consistency of execution across all regions of the organization
Customer Insights & Analytics
Track industry-relevant KPIs such as on-time delivery rate, fill rate, order accuracy, first-contact resolution, and NPS.
Analyze customer complaints, trends in parts issues, and patterns in returns to drive operational improvements.
Monitor accounts at risk of churn and collaborate with Sales/Account Management to retain business.
Cross-Functional Collaboration
Work closely with Sales, Operations, Quality, Purchasing, and Warehouse teams to ensure a seamless end-to-end customer experience.
Provide voice-of-customer insights related to parts availability, catalog accuracy, inventory gaps, and quality concerns.
Partner with Delivery/Logistics leadership to improve communication and real-time order visibility for customers.
Process Improvement
Document and optimize workflows related to ordering, deliveries, backorders, credits, and returns (RMA).
Implement CX tools and technologies (CRM, call center software, automated notifications, delivery tracking).
Standardize communication practices to ensure consistent, professional, and efficient customer interactions
Required Skills | Abilities
· Bachelor's degree in Business, Automotive Technology, Logistics, Communications, or related
field; or equivalent experience.
· 3-5+ years of experience in customer experience, customer service leadership, or operations
within the auto parts, aftermarket, collision, logistics, or distribution industry.
· Strong understanding of parts ordering, fulfillment workflows, delivery operations, and B2B
customer needs.
· Exceptional communication and leadership abilities.
· Proficiency with CRM platforms, order management systems, and dispatch/logistics tools.
Featured benefits
Medical insurance, Vision insurance, Dental insurance, 401(k)
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$125k yearly 4d ago
Branch Leader: Growth, Service & Team Culture
Jpmorgan Chase & Co 4.8
Team manager job in New York, NY
A leading financial services firm is seeking a Branch Manager to oversee branch operations in New York. The ideal candidate will deliver exceptional service to clients while managing deposits, investments, and a high-performing team. This role requires strong leadership skills, experience in retail banking, and the ability to foster community relationships. The successful applicant will enjoy a dynamic work environment focused on client satisfaction and branch growth.
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$81k-124k yearly est. 5d ago
Office Manager
Medrite
Team manager job in New York, NY
Job Title: Office Manager
Company: MEDRITE Concierge Services LLC
MEDRITE Concierge Services LLC is seeking an experienced and proactive Office Manager with a strong leadership background and foundational HR experience to support day-to-day operations and teammanagement within a healthcare environment. This role serves as a key operational partner, ensuring the office floor runs smoothly, staff are supported, and organizational standards are consistently upheld. The Office Manager will also collaborate closely with leadership and the Head of People on employee-related matters.
Key Responsibilities
Operations & Office Management
Oversee daily office and floor operations to ensure a professional, organized, and efficient work environment
Maintain office readiness, including cleanliness, layout, safety standards, and overall functionality
Manage office supplies, equipment, and vendor relationships; ensure adequate inventory at all times
Identify and proactively resolve operational issues impacting workflow or staff productivity
Leadership & Team Support
Provide on-site leadership and support to team members, fostering accountability, engagement, and high performance
Serve as a point of contact for staff questions, concerns, and day-to-day needs
Support Directors and leadership in addressing operational challenges, staffing needs, and workflow efficiencies
Human Resources Partnership
Partner with the Head of People on HR-related matters, including onboarding, employee relations, performance concerns, attendance, and policy adherence
Help with the implementation of HR initiatives, training, and compliance efforts.
Help reinforce company policies, procedures, and workplace standards
Serve as a trusted liaison between employees and leadership, escalating issues as appropriate
Healthcare Environment Support
Ensure office operations align with healthcare industry standards, compliance requirements, and best practices
Support a patient-centric, service-driven culture reflective of MEDRITE's values.
Qualifications & Experience
Proven leadership experience managingteams in a professional environment
Prior experience in healthcare operations, medical offices, or healthcare services preferred
Working knowledge of Human Resources functions, including employee relations and onboarding
Strong organizational, problem-solving, and multitasking skills
Excellent interpersonal and communication skills
Ability to maintain confidentiality and exercise sound judgment
Preferred Attributes
Self-motivated with a hands-on, solutions-oriented mindset
Comfortable navigating fast-paced, evolving environments
Strong attention to detail with the ability to balance operational and people-focused priorities
Why Join MEDRITE Concierge Services LLC
At MEDRITE, we are committed to providing exceptional service through a collaborative and supportive workplace culture. This role offers the opportunity to make a meaningful impact by supporting both operational excellence and team success within a growing healthcare organization.
$45k-71k yearly est. 1d ago
Office Manager
RGH Development Company
Team manager job in Maplewood, NJ
RGH Development Company is a general contracting company serving Northern New Jersey for over 50 years. Specializing in both residential and commercial projects.
Role Description
This is a full-time, on-site Office Manager role based in Maplewood, NJ. The Office Manager will be responsible for overseeing day-to-day office operations and ensuring smooth administrative processes. Responsibilities include managing project/company financials, managing office equipment, providing administrative support, coordinating schedules, handling customer service inquiries, and maintaining effective communication between team members and clients to support the team's goals.
Qualifications
Working in Quickbooks and Excel is preferred
Bookkeeping experience is strongly preferred
Strong Communication and Customer Service skills to effectively interact with team members, clients, and vendors
Proficiency in Administrative Assistance and Office Administration tasks, including scheduling, record-keeping, and workflow management
Familiarity with the use and management of basic Office Equipment
Detail-oriented with strong organizational and multitasking skills
Problem-solving abilities to address and resolve office-related issues efficiently
Experience with construction or contracting business operations is a plus
Proficiency in common office software tools, such as Microsoft Office Suite, is preferred
$39k-61k yearly est. 4d ago
Customer Service Lead - Part-Time
Burlington Stores 4.2
Team manager job in New York, NY
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $17.5 per hour - $17.5 per hour
Location 00457 - Brooklyn
Posting Number P1-1076282-5
Address 625 Atlantic Ave
Zip Code 11217
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $17.5 - $17.5 per hour
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$17.5-17.5 hourly 5d ago
Equity-Minded School Operations Leader
Prospect Schools 4.3
Team manager job in New York, NY
A leading K-12 educational network in New York is seeking a strategic Director of School Operations to ensure non-instructional functions run efficiently. This role focuses on financial management, enrollment, and compliance, requiring proven leadership in educational settings. The ideal candidate should have at least 5 years of operational experience and excellent communication skills. Competitive salary offered based on experience, ranging from $117,000 - $129,146, alongside comprehensive benefits.
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$117k-129.1k yearly 5d ago
Office Manager & Chief Calendar Clerk
Peter C. Merani PC Attorneys at Law
Team manager job in New York, NY
Job Title: Office Manager & Chief Calendar Clerk
Job Type: Full-Time
Compensation: $50k - $70k (depending on experience)
About the Firm
We are a fast-paced litigation firm focused on insurance defense and related civil litigation across New York and New Jersey. Our attorneys rely on strong administrative structure, efficient workflow, and organized office systems. We are seeking an experienced Office Manager who can oversee day-to-day operations and ensure the smooth functioning of our legal practice.
Position Overview
The Office Manager & Chief Calendar Clerk is a senior operational role responsible for overseeing the firm's administrative operations while maintaining absolute control over all legal calendars, court deadlines, appearances, and filing requirements. This position serves as the central authority for docketing, calendaring accuracy, and firm-wide deadline compliance.
Key Responsibilities
Chief Calendar & Docket Management
Maintain and oversee the firm's master legal calendar.
Calculate and verify deadlines pursuant to court rules and service methods.
Implement dual-calendar and redundancy safeguards.
Monitor upcoming deadlines and issue reminders and escalations.
Coordinate court appearances and adjournments.
Filing & Court System Oversight
Oversee calendaring related to NYSCEF, EDDS, and other portals.
Ensure service-based deadlines are recalculated accurately
Office & Administrative Management
Oversee daily office operations and administrative staff.
Develop and enforce office procedures and workflows.
Coordinate onboarding and staff coverage.
Systems, Processes & Compliance
Administer calendaring and case management systems.
Maintain written SOPs and compliance documentation.
Leadership & Communication
Act as central accountability points for deadline integrity.
Escalate risks to firm leadership.
Qualifications
5+ years law firm experience with calendaring responsibility.
Strong knowledge of litigation timelines and court rules.
$50k-70k yearly 1d ago
Operations Manager
Foundrae
Team manager job in New York, NY
WHO WE ARE:
The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
WHO WE ARE LOOKING FOR: Operations Manager
POSITION SCOPE:
We are seeking an Operations Manager to act as the point person for maintaining and supervising all the inbound/outbound merchandise, inventory management, order processingand the maintenance and organization of back of house and supply areas. Additionally, this role will supervise maintenance and cleaning operations. The Operations Manager will oversee a Coordinator and collaborate with Corporate Office to streamline operational logistics and procedures to ensure an elevated customer experience and store ease-of-use.
Inventory Management:
Participate in inventory cycle counting and use active problem solving to investigate discrepancies.
Monitor negative on hand and open transfers.
Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.
Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage both in the vault and on the floor.
Monitor internal inventory movement via transfers.
Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor.
Ensure timely communication with management and sales team regarding new arrivals and product replenishment.
Monitors the After Sales, Before Sales and product return processes.
Maintenance
Identify store maintenance issues, lighting concerns, cleaning, and security. Work closely with Corporate to report, catalogue, prioritize and resolve areas that impact store structural function and image.
Shipping and Receiving
Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments.
Maintain organized shipping area ensuring all outgoing merchandise is properly packaged.
Follow company guidelines around shipping to clients and intercompany.
Manage courier relationships to monitor shipments and file claims when necessary.
Packaging and Supplies
Order and manage non-merchandise supplies like stationery and packaging.
Re-stock appropriate levels of packaging supplies within the boutique.
Contacts and manages store supplies like office, cleaning, hospitality and retail.
Order Coordination:
Oversee the Bench Jewelers workflow ensuring prioritization of orders.
Coordinate engraving artwork and execution for in-house engravings.
Efficiently manage order flow by prioritizing urgency of work and pacing longer lead time orders.
Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed.
Confirm product details, quality level and assembly accuracy before processing.
Order Processing:
Work with sales team and process all orders.
Administer quality checklist and validate using brand standards.
Accurately document all inventory movement for orders.
Studio Reporting and Logs:
Log and track customer returns for repair using Repair Tracker.
Monitor and log unfulfilled work orders.
Track orders that cannot be completed because inventory is not present.
Administrative
Complete tasks and projects assigned by Store Management.
Coordinate with the Corporate Operations Office, to manage and supervise all the operations procedures and ensure consistency.
Review operations processes and performance, recommend solutions for improvement as needed for store efficiency.
Assist Store Manager with maintaining budget by managing schedule and making necessary adjustments when the business warrants.
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits and monitoring petty cash (when applicable).
QUALIFICATIONS:
Minimum of high school degree, bachelor's degree preferred.
Minimum of 5 years previous experience in Retail/ Operations Management with at least 2 years in management experience
Mac proficient, advanced excel skills and knowledge of design programs a plus
Outstanding attention to detail, highly organized, reporting skills, interest and demonstrated experience in creating and streamlining processes
Strong written and verbal communication skills
Self-starter and multi-tasker
Can work a flexible schedule, which includes evenings, weekends and holidays ensuring that the store is always fully operational
Demonstrated ability to navigate through uncertainty and provide clarity in direction to both self and team
Our Company's values:
We value people: we want each other to be the best versions of who we can be.
We value our relationships with our employees, suppliers and community.
We value diversity and promote inclusivity with our words, actions and images.
We value professional development and personal growth.
We value community service and philanthropy.
We value and foster creativity and self-expression.
We value accountability for ourselves and the collective and show integrity through all our interactions.
We value storytelling and reading.
$80k-128k yearly est. 4d ago
Care Team Lead - Home Health (Brooklyn)
Elara Caring
Team manager job in New York, NY
A home care provider in New York seeks a Care TeamManager to lead a team and ensure quality patient care. You will support a dedicated group of healthcare professionals, coordinate services for over 65,000 patients, and drive team success. The role requires a high school diploma, experience in home care or a fast-paced environment, and strong communication skills. Competitive compensation and benefits package, with opportunities for advancement. Join us in making a difference in healthcare.
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$69k-134k yearly est. 2d ago
Contact Center Team Lead: Elevate CX & Coach Agents
TGI Office Automation 3.8
Team manager job in New York, NY
A family-owned office technology provider in Brooklyn is looking for a full-time Contact Center Team Lead. This role supports the Customer Care Manager in managing daily operations and provides leadership to agents, emphasizing quality assurance and training. Candidates should have over 3 years in customer service, ideally with team lead experience, and possess excellent communication skills. Benefits include health insurance and a 401(k). The work schedule is Monday to Friday in-person at our Brooklyn location.
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$76k-108k yearly est. 4d ago
Product Operations Manager
Loanbud
Team manager job in New York, NY
Employment Type: Full-Time Salary Range: $120,000 - $155,000, commensurate with experience LoanBud is a rapidly expanding financial technology platform dedicated to SBA financing, connecting entrepreneurs to a nationwide network of lenders. We build software and processes that remove friction from small-business lending and help entrepreneurs move faster, with greater certainty, through complex financing decisions.
Position Overview
LoanBud is hiring a Product Operations Manager to sit at the intersection of product vision, execution, and quality. This role is responsible for translating C-suite product vision into clear requirements, ensuring exceptional product quality through rigorous QA, and continuously improving user journeys across internal tools and customer-facing software.
This is a hands-on role for someone who thrives in the details-someone who can test, validate, and refine software for long periods without losing focus. You will play a critical role in ensuring that every release is clearly defined, thoroughly tested, well-documented, and successfully rolled out to teams of 50+ users.
Key Responsibilities
Product Requirements & PRDs
• Translate leadership vision and business needs into clear, structured Product Requirement Documents (PRDs).
• Define workflows, edge cases, constraints, success metrics, and acceptance criteria.
• Maintain a clear source of truth for product requirements and decisions.
Jira Ticketing & Delivery Support
• Break PRDs into well-scoped Jira tickets with detailed acceptance criteria.
• Maintain backlog clarity, ticket hygiene, and sprint readiness.
• Act as the day-to-day bridge between Product, Engineering, and Operations.
Quality Assurance (QA) & Testing
• Own end-to-end QA across features, releases, and workflows.
• Create and execute test plans, test cases, and regression testing procedures.
• Perform deep, methodical testing across long sessions, identifying edge cases and inconsistencies.
• Ensure features are production-ready before release-not after issues surface.
UX & User Journey Optimization
• Continuously review and optimize user journeys across internal and external tools.
• Identify friction points, unclear flows, and usability issues.
• Partner with Design and Engineering to improve clarity, efficiency, and adoption.
Implementation & Internal Rollouts
• Lead readiness and rollout efforts for new features and systems across teams of 50+ users.
• Coordinate training, documentation, and internal communications ahead of launches.
• Ensure new functionality is understood, adopted, and used correctly.
Documentation & Enablement
• Create and maintain product documentation, SOPs, release notes, and internal guides.
• Capture recurring questions and convert them into durable documentation.
• Ensure Credit, Operations, and Customer-facing teams are prepared for product changes.
Customer & Support Mindset
• Approach product work with a customer-success and support-oriented mindset.
• Reproduce reported issues and investigate root causes.
• Feed real-world usage insights back into product improvements.
Requirements
• 5+ years in Product Operations, Product Delivery, Technical Business Analysis, or similar roles.
• Proven experience writing PRDs, Jira tickets, and acceptance criteria.
• Demonstrated ability to perform deep, sustained QA testing with extreme attention to detail.
• Experience rolling out new software or systems to teams of 50+ users.
• Strong understanding of UX principles and user journey optimization.
• Comfortable working closely with developers and understanding system behavior (no coding required).
• Excellent written and verbal communication skills.
• Highly organized, methodical, and reliable.
Nice to Have
• Experience in fintech, lending, or regulated software environments.
• Prior customer support or customer success experience.
• Experience coordinating UAT, releases, or internal change management.
• Background working in fast-growing startups or scale-ups.
Be Part of Our Growth Story
Join LoanBud and help build software that works-cleanly, reliably, and at scale. Your work will directly improve product quality, internal efficiency, and user experience, while advancing our mission to empower entrepreneurs to gain access to the capital they need to grow.
$120k-155k yearly 2d ago
Operations Manager - Apparel Industry
Isaacmorris 3.6
Team manager job in New York, NY
Responsibilities:
Manage open order report daily
Manage allocated orders daily for updates / conflict resolution
Review and advise inventory mismatches proactively prior to allocation
Order Management - Activities included but not limited to:
Review entered orders for accuracy
Request change orders/revised POs when required
Revise orders as needed due to delivery date changes, requirement changes or inventory availability
Request details and track inbound inventory when required
Request any special needs (price ticketing, reworks, etc) from internal departments on special orders
Provide proper backup documentation when order is ready for shipment
Utilizing Customer portals to manage specific labels / routing protocols
Manage backlog effectively
Effectively track the order cycle from entry to loading onto the outbound carrier
Inform and assist customers and internal departments of anything required or requested that pertains to their orders. This may include but is not limited to:
Confirm customer purchase orders in web portals or via email
Utilize customer web portals as needed to confirm POs and obtain or submit order relevant information
Provide reports to customers upon request or as part of standard customer requirements
Order status changes or inquiries
Shipment delivery questions or issues, etc
Qualifications:
Prior Order Management experience (3-5 years experience)
Prior AMT or similar ERP experience a plus (Simparel / Bluecherry / Microsoft Dynamix)
Ability to follow detailed instructions
Organized and detail oriented
Ability to multitask and thrive in a fast paced, deadline driven environment
Commitment to service and teamwork.
Salary: $80,000 - $85,000
$80k-85k yearly 22h ago
Team Leader, RN
Christian Health 3.7
Team manager job in Wyckoff, NJ
Hourly Rate Range: $43.58 - $46.15
When determining a base salary or hourly rate, several factors may be considered as applicable such as years of relevant experience, education, credentials.
We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are.
Why Join Our Team
Across our four campuses, eleven communities, five service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference - come join us!
We have an exciting opportunity for a Full-Time Team Leader, RN to join Heritage Manor. The Team Leader LTC is responsible to provide leadership, direction and support in accordance with the goals and objectives of Christian Health and Nursing Department. Such supervision must be in accordance with current Federal, State and local standards, guidelines and regulations that govern the facility and as may be required by the Director/Assistant Director or Shift Supervisor to ensure that the highest degree of quality care is maintained at all times. Demonstrates an understanding of, and embraces, the mission statement of Christian Health.
Competencies:
Ensures that all personnel involved in providing care to the resident are aware of the Plan of Care in administering daily care to the resident.
Review incident reports and initiate investigation.
Attend Interdisciplinary meetings and reviews Plan of Care with resident/families and charts notes in an informative and descriptive manner that reflects the care provided to the resident as well as the residents' response to the care.
Notifies the resident's attending physician and next of kin when there is a change in the resident's condition.
Completes accident/incident reports, as necessary.
Accompanies WOCN in weekly wound rounds. Review weekly wound logs; ensures that new wounds are measured and log is completed. Ensures appropriate interventions are ordered and in place and that weekly assessment are being completed by wing nurse.
Monitor call bell response time.
Participates in the maintenance of the infection control program for monitoring communicable and/or infectious diseases among the residents and personnel.
Reviews, prepares and administers medications and treatments as ordered by the physician and within the guidelines of good nursing practice.
Develops work assignments and/or assists in completing and performing such tasks.
Reviews medication administration records for completeness of information, accuracy in the transcription of the physician's order, and adherence to stop policies.
Directs the day-to-day functions of the nursing activities in accordance with current rules, regulations, and guidelines that govern the long term care facility ensuring that policy and procedures are followed.
Admits, transfers, and discharges residents as required.
Provides direct patient care.
Obtains sputum, urine and other lab tests as ordered.
Makes independent decisions concerning nursing care.
Ensures resident's rights are being met by all nursing staff.
Ensures that narcotic records are accurate for shift, for the unit Omni cell and for those residents assigned. Notifies the Supervisor of all drug and narcotic discrepancies noted on your shift.
Maintains effective discipline through communication, coaching, counseling and corrective action.
Completes performance evaluations for Certified Nursing Assistants and provide feedback to staff regarding performance.
Consults with the resident's physician in planning resident care, treatment, rehabilitation, etc. as necessary.
Schedules daily rounds to observe resident status, staff needs, as well as staff adherence to Policy and Procedure.
Maintains the confidentiality of all resident care information and staff maintains resident's dignity and confidentiality.
Reviews complaints and grievances made by the resident/family and makes a written/oral report to the Supervisor.
Assures that a stock level of medications, medical supplies, equipment, etc. is maintained on premises at all times to adequately meet the needs of the resident.
Meets with residents, and/or family members, as necessary. Reports problem areas to the Supervisor.
Assists the staff nurse in monitoring seriously ill residents.
Gives/receives the nursing report upon reporting in and ending shift duty hours.
Orders prescribed medications, supplies and equipment as necessary and in accordance with established policies.
Participates in the orientation of new residents/family members to facility.
Ensures that all nursing service personnel follow established departmental policies and procedures.
Transcribes physician's orders to electronic Physician Order record, medications administration records and treatment/care plan as required.
Provides information to the Quality Assurance and Assessment Committee as requested.
Monitors shift's personnel to assure that they are following established safety regulations in the use of equipment and supplies.
Keeps the Supervisor informed of the status of residents and problem areas through written/oral reports.
Recommends to the supervisor the equipment and supply needs of the department.
Reports problem areas to the Supervisor.
Performs administrative duties such as completing Medical forms, reports, evaluations, studies, charting, etc. as necessary.
Monitors medication passes and treatment schedules to assure that medications are being administered as ordered and that treatments are provided as scheduled.
Requisitions and arranges for diagnostic and therapeutic services as ordered by the physician and in accordance with established procedures as necessary.
Administers professional services such as; catheterization, tube feeding, suction, applying and changing dressings/bandages, packs, colostomy, and drainage bags, taking blood, giving massages and range of motion exercises, care of the dead/dying, etc. as required.
Develops work assignments, and/or assists Staff nurses in completing and performing such tasks.
Conduct regular rounding & makes reports and recommendations to Nursing Administration concerning operations of their unit.
Attends and participates in continuing educational programs designed to keep abreast of changes in this profession, as well as to maintain licensure on a current status.
Participates in survey (inspections) made by authorized government agencies.
Assists in the preparation of the Nursing Services Department's budget for equipment, supplies and labor.
Assists in developing, implementing and maintaining safety standards, infection control protocols and procedures for reporting hazardous conditions or equipment.
Carries out QAPI roles and responsibilities as assigned in an effort to improve processes involved in health care delivery and resident quality of life.
Follows established policies and procedures in support of CH QAPI efforts to ensure high quality care.
Qualifications:
Must possess, as a minimum, one year experience in a hospital, long-term care facility, or other related health care facility.
Must have training in rehabilitative and restorative nursing practices.
Must possess a current, unencumbered license to practice as a RN in New Jersey.
Schedule: 8am-4pm, Monday - Friday.
Education: A graduate of an accredited school of nursing. BSN Preferred.
Christian Health offers a wide variety of benefits to full-time employees that includes:
Discounted health insurance
Dental Program
Paid Vacation, Personal days, Holidays and New Jersey Sick leave
401k plan for all employees who are 21 or older
Group Life Insurance & Voluntary Life Insurance
Tuition Reimbursement
Flexible Benefit plan
Employee Assistance Program
Direct Deposit
Credit Union
Child Day Care Center on campus
Gift shop on campus
Free onsite parking on campus
Free meals for all employees
Pay differentials
Exclusive employee discounts and special offers
Access to earned wages prior to payday
If you are interested in this great opportunity, please apply today on our website listed below.
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$43.6-46.2 hourly 1d ago
Operations Manager
Theprintspace
Team manager job in New York, NY
Operations Leader , E-Commerce Fulfillment & Logistics
Type: Full-time, On site
We are looking for a senior operations leader who enjoys taking ownership of complex, high-variance fulfillment systems and making them predictable, resilient, and scalable.
This role sits at the intersection of production, logistics, people, and software in the fast-growing world of social commerce.
At theprintspace, we run high-volume, high-quality e-commerce fulfillment for artists and creators selling directly to their audiences via social commerce. We operate production centres in London, Düsseldorf, and New York, and manage both the storefronts and fulfillment for the creators we work with.
We are looking for a senior operations leader who is comfortable owning a complex, fast-moving system: production, dispatch, logistics, people, and workflows, particularly under peak demand.
The role :
As Senior Operations Manager, you will own and run day-to-day operations at our Brooklyn facility, while actively improving the systems that underpin them.
This is a hands-on leadership role. You will be expected to be close to the work, close to the data, and close to the team while designing processes that scale.
You will be responsible for:
Production operations, including fine art prints and printed apparel
(Giclée, C-Type, DTG)
Dispatch, shipping, and logistics
Stock control and inventory accuracy
Quality control and defect reduction
Workflow design, optimisation, and scaling
Team leadership and coordination, including:
A current full-time team of 5, increasing to 8 within the next 6 weeks
Up to 30 short-term workers during peak periods
Operating Environment (Important) :
This role is best suited to someone who enjoys turning variability into repeatable systems.
We process ~500 orders per day on average, with significant spikes during major sales events.
Most production activity runs between 8am and 6pm, with intensity increasing during peak periods.
Order volume can change rapidly so calm, methodical decision-making under pressure is essential.
We build and maintain our own internal production software. This is actively being improved, and you will work closely with our systems and product teams to refine workflows and tooling based on real operational needs.
What Success looks like :
In this role, success means:
Orders flow through production and dispatch predictably, even under load
Quality issues are caught early and reduced over time
The team understands the system, not just the tasks
Peak periods feel controlled, not chaotic
Processes improve continuously, based on evidence rather than instinct
Your performance will be judged on clear KPIs tracked through our software that relate to production accuracy, efficiency, and adherence to our client SLAs.
Growth Opportunity :
We are growing quickly and plan to triple our U.S. workforce over the next 12 months.
We are not hiring just for today's requirements. We are looking for someone who can demonstrate:
Strong systems thinking
Ownership mentality
The ability to diagnose problems, test solutions, and measure outcomes
A desire to take on greater responsibility as the organisation scales
As we build out our U.S. senior managementteam, this role has clear scope to grow.
$80k-128k yearly est. 1d ago
Operations Manager
The Interfaith Center of New York
Team manager job in New York, NY
INTERFAITH CENTER OF NEW YORK INC (ICNY)
Operations Manager
NOTE: to be considered, please email your resume and attach a cover letter to *************************.
The Interfaith Center of New York (ICNY) works to overcome prejudice, violence, and misunderstanding by activating the power of the city's grassroots religious and civic leaders and their communities. Our goal is to create understanding and respect among the city's immigrant and grassroots religious leaders and their communities, as well as to encourage civic participation. Together, we address the city's shared social concerns. For further information, go to *************************
Job Summary
Skills and Experience: The Operations Manager should have experience in office management/administration. He/she/they should have the ability to manage multiple assignments under deadlines, take direction from supervisor and senior colleagues alike, take independent action/initiative when appropriate, and be comfortable working in a small office environment. The ideal candidate should have strong organizational and editing skills, a strong working knowledge of Microsoft Office (Word, Outlook, SharePoint, and Excel), familiarity with Salsa or similar CRM database solutions, familiarity with social media platforms and other online systems/platforms (design platforms like Adobe/Canva would be a plus), familiarity with managing and troubleshooting software and computer equipment and experience interacting with technology providers, experience assisting departments such as finance and HR, as well as experience with sending large mailings and dealing with vendors. Reliability, attention to detail, ability to work effectively under deadline pressure, and a deep respect for religious/cultural diversity are all a must. This position reports to the Director of Development. The is below, and the candidate will be asked to review existing processes for the purpose of suggesting improvements and implementing changes for the benefit of the role and the organization.
Hours: Full-time, 40 hrs/wk, Monday - Thursday in office, Friday option to be remote
Salary: 54,000 - 58,000
Start Date: January 5, 2026
Benefits: Medical and Dental
Operations Manager Job Description
(i) Act as first point of contact for organization, e.g. offer reception duties such as answering the phone, welcoming guests, keep public areas guest-ready, and replying to public's request for information
(ii) Oversee annual audit by acting as liaison to accounting consultant, staff, and auditors
(iii) Identify and implement ways to improve systems including communications -internal and external, data collection and tabulation, and general office flow
(iv) Improve organizational database use and capacity
(v) Use social media and eblasts to increase engagement and volume of engagers/subscribers
(vi) Create and update a rapid response/text blast for our migrant advocacy work
(vii) Oversee re-grants to include soliciting reports and organizing invoicing and payments
(viii) Maintain vendor relationships e.g. water fountain provider, printer company, landlord
(ix) Track and update office inventory, place orders as needed for day-to-day needs and events e.g. conferences or meetings
(x) Facilitate staff meetings and send reminders in follow up
(xi) Maintain and update website (e.g. adding and removing events, adding sliders and popups, updating the news sections and changes e.g. board and staff additions
(xii) Create monthly newsletters (listing of events with images) and one-off eblasts for fundraising, ICNY events, or rapid responses and pertinent announcements using Salsa HQ
(xiii) Coordinate and update staff calendar
(xiv) Monitor mailboxes on site and at post office
(xv) Maintain insurance policies (e.g. board, health) and stay up to date with NY State Laws
(xvi) Monitor expenses and create outgoing payments/reimbursements using online banking
(xvii) Post on social media channels and monitor for reposts, replies, or other actions as needed
(xviii) Record and track incoming donations (in Salsa CRM), create and file acknowledgement letters in collaboration with ED or DD, pending level of gifts received.
(xix) Reserve meeting rooms, organize catering, and oversee printed materials for
meetings/events including four board meetings per year
(xx) Onboard and off-board interns and employees as needed e.g. server access, handbook
(xxi) Assist with 600+-piece mailings 2x a year for year-end Appeal and mid-year Gala
(xxii) Attend events at times after hours or offsite to help with check in and on-site coordination
(xxiii) Take on occasional projects(past examples include overseeing the website's redesign with outside consultants, helping with a database update, and moving items out of a storage unit)
The ideal candidate will possess a combination of skills, experience, and passion in the following areas:
Experience in office management/administration and project management
Outstanding organizational skills for both big picture planning and small details
Strong working knowledge of Microsoft Office is essential
Strong working knowledge of Salsa or similar database solutions
Familiarity with social media platforms and online systems
Familiarity with managing and troubleshooting software and computer equipment and experience interacting with technology providers
Familiarity with design applications like Adobe and Canva preferred
Strong interpersonal skills and a good sense of humor -- comfortable working in a small office environment, and managing relationships with vendors
Effective multi-tasker -- able to manage multiple priorities under deadlines
Able to take direction from supervisor and senior colleagues, and take independent action/initiative when appropriate
Reliability, attention to detail, consistent follow-through on commitments, and an ability to work effectively under deadline pressure
Deep respect for religious/cultural diversity
To apply send a current resume and cover letter to ************************* with “Office Manager” in the subject line of your email. Applications must include a cover letter as an attachment for consideration.
$80k-128k yearly est. 5d ago
Operations Manager
Isotalent
Team manager job in Bayonne, NJ
Our client, a growing logistics and delivery company, is seeking a hands-on Operations Manager to join their team in Bayonne, NJ. Are you a natural leader who thrives in fast-paced environments? Do you excel at optimizing processes, leading teams, and keeping operations running smoothly? If so, this could be the perfect opportunity for you. Keep reading to learn more about what our client has to offer!
The Perks!
Compensation: $65,000 - $85,000/year, based on experience
Performance based bonus potential
401(k) savings plan with company match
Paid time off and paid holidays
Medical, dental, and vision insurance
Company-paid life insurance
Short- and long-term disability
Tuition reimbursement
Health Care Spending Account
A Day in the Life of a Operations Manager
In this role, you'll lead a dedicated team of drivers and oversee daily delivery operations to ensure packages are delivered accurately and on time. You'll coordinate route planning, monitor performance metrics, and implement strategies that boost productivity and customer satisfaction. This position is key to maintaining operational excellence and ensuring seamless day-to-day delivery station performance.
Responsibilities include:
Oversee and manage driver activities and performance
Develop and optimize delivery routes for maximum efficiency
Coordinate sorting and dispatching to ensure timely deliveries
Monitor key operational metrics and implement improvement strategies
Drive productivity, accuracy, and customer satisfaction
Support a positive and results-driven team environment
Requirements and Qualifications:
3+ years of experience in operations management, logistics, or a related field
2+ years of experience working in/managing DSP operations with Amazon
Proven success managingteams in a fast-paced environment
1+ years of experience using route optimization tools, delivery tracking systems, or other shipping software
Clean driving record and background check
Strong communication and interpersonal skills
Ability to adapt to changing priorities and multitask effectively
About the Hiring Company:
Our client is a respected logistics and delivery services company committed to operational excellence and customer satisfaction. They take pride in fostering a supportive, team-oriented culture where leadership, accountability, and innovation are encouraged.
Come Join Our Operations Team!
Start by filling out this quick, 3-minute, mobile-friendly application today, we can't wait to meet you!
$65k-85k yearly 4d ago
Client Services Team - Rye Brook
SLT 4.1
Team manager job in Port Chester, NY
CLIENT SERVICES TEAM - Rye Brook, NY
Reports To: Studio Manager
Employment Status: Part Time/Non-Exempt
KEY RESPONSIBILITIES
Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customer service and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Deliver Megaformer machine demos to new clients
Complete studio tours with new clients
Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
Ensure complete knowledge of Mariana Tek system
Assist Management with day-to-day operations of the studio
Ensure prompt response to studio emails; notify Studio Manager if needed
Understand SLT product knowledge, policies and procedures for retail operations
Complete basic Megaformer machine maintenance
Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
Assist in retail inventory at the end of the month
Complete opening and/or closing checklists
Perform other studio duties as needed
QUALIFICATIONS
Mariana Tek software experience a plus
Leadership experience a plus
Must have superior customer service skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and senior management
Must be able to move and/or lift heavy items, up to 50 lbs.
WORK REQUIREMENTS
Must be available to work:
Minimum of three shifts per week; minimum 4 hours each
Ability to work flexible hours; early morning/late night/ weekends
Some holidays (open year-round)
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$110k-159k yearly est. 60d+ ago
Part-Time Retail Customer Service Lead - Flexible Hours
Burlington Stores 4.2
Team manager job in New York, NY
A leading retail chain in New York City is seeking a part-time Customer Service Lead to enhance customer experiences. Responsibilities include leading service initiatives, modeling core values, and maintaining front-end operations. The ideal candidate has strong leadership skills and a passion for retail. Enjoy flexible hours and a competitive wage of $17.50 per hour, along with benefits like paid time off and a discount.
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$17.5 hourly 5d ago
Contact Center Team Lead
TGI Office Automation 3.8
Team manager job in New York, NY
Job Details
Salary Range: $60,000.00 - $67,000.00 Salary
Contact Center Team Lead
Department: Customer Care
Reports To: Customer Care Manager
The TGI Story
A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today's complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.
TGI's Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.
Website: **********************
Summary
The Contact Center Team Lead supports the Customer Care Manager in overseeing daily contact center operations while providing frontline leadership to agents. This role plays a key part in quality assurance, coaching, training, and operational support, with preferred experience handling supply orders and service calls. The Team Lead acts as a bridge between agents and management, ensuring consistent service delivery, adherence to standards, and continuous performance improvement.
Responsibilities
Support Manager with daily operations, staffing coverage, and escalations
Provide real-time agent support and lead by example
Conduct QA reviews (calls, emails, tickets) and deliver feedback
Coach agents to improve KPIs (CSAT, SLA, AHT, Quality)
Support onboarding and ongoing training initiatives
Assist with supply ordering and service call workflows
Troubleshoot supply/service issues and ensure proper documentation
Identify trends and recommend process improvements
Required Qualifications
3+ years contact center/customer service experience
Prior Team Lead, Senior Agent, QA, or (onsite & Virtual) Training experience
knowledge of contact center metrics
Excellent communication and organizational skills
Preferred Qualifications
Experience with supplies and service calls
CRM/contact center platform experience e.g. Five9 or similar software
High-volume, Fast paced, SLA-driven environment
College degree
Skills
Leadership
Manager support
Quality focus
Coaching
Problem solving
Customer-Centric
Job Type
Full-time
Pay
$60,000 - $67,000
Benefits
Dental Insurance, Health Insurance, Vision Insurance, PTO, and 401(k)
Schedule
Monday to Friday
Work Location
In-person: Brooklyn, NY (120 3rd St, Brooklyn, NY 11231 (free limited employee parking))
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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The average team manager in Tenafly, NJ earns between $73,000 and $193,000 annually. This compares to the national average team manager range of $44,000 to $152,000.