Team manager jobs in Waukesha, WI - 456 jobs

Security Team Manager Reports To: Datacenter Physical Security Campus Security Manager FLSA: Exempt DOE The Security Team Manager (STM) serves as the day-to-day manager of a site security team that includes administrative officers, responders, and other security personnel at a client's datacenter. The STM is responsible for building a cohesive and high performing team. Reporting directly to the Campus Security Manager (CSM), the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance. ESSENTIAL FUNCTIONS: 1. Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the datacenter. 2. Coaches security personnel and carries out disciplinary actions in accordance with current policy. 3. Ensures all responders and control room supervisors adhere to policies and standard operating procedures, acting as responder or control room supervisor in periods of increased activity or in the case of absent staff. 4. Ensures site health and key performance indicator goals are met or exceeded; works with the CSM to enhance security team effectiveness and performance. 5. Conducts recalling audits, prepares, and submits critical and confidential information directly to client management team. 6. Oversees site security systems to ensure safe and compliant operation of the facility. 7. Maintains and troubleshoots on-site security technology. 8. Assists with site equipment inspections, and audit compliance. 9. Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures. 10. Serves as primary point of contact to datacenter management and security personnel when the CSM is unavailable. 11. Performs additional tasks assigned by management. 12. Keeps management informed of major accomplishments, issues and concerns. 13. Identifies security shortfalls and offers suggestions from improving the security program. 14. Evaluates and escalates potential safety issues within the facility. 15. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. 16. Identifies security shortfalls and offers suggestions from improving the security program. MINIMUM HIRING STANDARDS: Additional qualifications may be specified and receive preference, depending upon the nature of the position. • Must be at least 18 years of age. • Must have a reliable means of communication, such as cell phone. • Must have a reliable means of transportation (public or private). • Must have the legal right to work in the United States. • Must have the ability to speak, read, and write English proficiently. • Must have a high school diploma, secondary education equivalent, or GED. • Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation. EDUCATION/EXPERIENCE: • Associate degree in relevant field and 4 or more years of related experience in the security industry or business management equivalents, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. • Experience in management. • Experience with Microsoft Office. • Experience working in a datacenter environment a plus. • Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software. SPECIAL REQUIREMENTS: Able to work a flexible schedule, including evening, weekend, and holiday hours, such as during an emergency event or crisis. COMPETENCIES: • Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county and state laws and regulations. • Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts. • Knowledge of security operations and procedures applicable to a 24-hour facility. • Knowledge of supervisory practices and procedures, including assigning work and providing training and discipline. • Capable of learning a variety of security and safety devices and controls. • Ability to track and maintain schedule assignments. • Ability to maintain professional composure when dealing with unusual circumstances. • Advanced computer skills are required. • Strong oral and written communication skills required to prepare materials and communicate information to others. • Ability to conduct presentations and facilitate group meetings, both in person and online. • Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner. • Strong customer service and service delivery orientation. • Ability to interact effectively at all levels and across diverse cultures. • Ability to take initiative and achieve results. • Ability to carry out multiple assignments concurrently in a fast-paced environment. • Ability to adapt to changes in the external environment and organization. • Ability to exercise independent judgment and decision-making skills. WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: • Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. • May be required to work overtime without advance notice. • Keyboard, basic computer usage and operating controls, which may include long periods of data entry and analysis. • Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain. • Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling. • Ability to carry up to 2.5-pound device during the entire shift. • Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. • Required ability to manage multiple tasks concurrently. • Handling and being exposed to sensitive and confidential information. • Regular talking and hearing. • May be required to use vehicle in the performance of duties. • On occasion may be required to perform stressful and physical activity. • Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds. • Close vision, distance vision, and ability to adjust focus

Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

Description: Now Offering a $2,000 Hiring Incentive! La Causa Social Services is committed to supporting youth and young adults with mental health needs, developmental disabilities, and co-occurring challenges. We are seeking a dedicated and collaborative Clinician/Supervisor to lead our SHINE program team. As a member of a multidisciplinary team, the Clinician/Supervisor will manage day-to-day operations of the SHINE Program, supervise staff, and provide direct clinical services including individual and family therapy. This role is key in guiding youth with complex needs toward achieving their treatment goals. Why Join La Causa, Inc.? Meaningful work supporting youth and families with high-level needs Collaborate with a network of professionals in mental health and community services Professional development and training opportunities Potential for career advancement within the organization Mileage reimbursement Competitive benefits and paid leave-including your birthday! Now Offering a $2,000 Hiring Incentive! Your Role As the Clinician/Supervisor - SHINE, you'll ensure high-quality care delivery for program participants, lead and mentor staff, and uphold compliance with legal, contractual, and organizational standards. You'll also play a direct role in providing therapeutic services and advocating for youth and families. What You'll Do Lead and Supervise - Manage, supervise, and develop assigned SHINE staff; participate in hiring, evaluations, and personnel decisions in collaboration with HR and Division leadership Coordinate Program Operations - Oversee day-to-day operations, including Plans of Care, crisis planning, service authorizations, and team assignments Provide Clinical Services - Deliver therapy (individual, family, and psychoeducation), conduct assessments, facilitate treatment planning, and maintain accurate clinical documentation Ensure Quality & Compliance - Follow all legal, organizational, and contractual requirements; meet documentation deadlines; and maintain high-quality service standards Collaborate with Stakeholders - Build strong communication and cooperation with youth, families, providers, and community partners Support Team Success - Serve as a mandated reporter, attend meetings and professional development, and contribute to a positive, solution-focused team environment Requirements Master's degree in social work, Counseling, Psychology, or a related field Must Have be Licensed in Wisconsin (LCSW, LPC, LMFT, or equivalent) or license-eligible Two (2) or more years of clinical experience providing mental health services Supervisory/leadership experience strongly preferred Strong ability to collaborate with families, staff, and external partners Culturally competent with the ability to work respectfully with diverse populations Excellent critical thinking, organizational, and documentation skills Proficiency in Microsoft Office Suite Reliable transportation, valid Wisconsin driver's license, and state-minimum auto insurance Must successfully pass all required criminal background checks Flexibility to work varying hours based on program needs Day-to-Day Setting Work performed in both office and field environments (local travel required; some statewide travel as needed) Flexible hours, including evenings or weekends, based on program needs Regularly required to drive, sit, stand, bend, and walk, occasional lifting of files and materials Reasonable accommodations available for individuals with disabilities About La Causa, Inc.: La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee. You can learn more about La Causa at *****************************

Transdev in Milwaukee, WIis hiring an Operations Manager.This position will lead daily rail operations for Milwaukee's modern streetcar system. This role oversees operators, dispatch, service delivery, and safety coordination in a highly visible, federally regulated transit environment. The Operations Manager will have the opportunity to shape operations in a growing streetcar system. Want to apply Read all the information about this position below, then hit the apply button. Transdev is Proud to Offer: Annual range for this role is $77K-95K a year based on experience Benefits include: Vacation: 1 week vacation Sick days: 7 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: Assumes first-line supervision of location employees. Ensures company policies and procedures are followed. Have direct interface with the City of Milwaukee FTA/State DOT oversight exposure Coordinates daily transit operations' dispatching and in-service monitoring. Completes necessary daily and/or weekly reports for company and customer. Tracks and maintains employee attendance system and processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms. Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions Assists with supervision of location staff. Communicates job requirements and expectations. Monitors the performance of staff and provides coaching and guidance as required. Shall be fully trained and capable of running other departments in the event of a vacancy. In conjunction with the Safety Manager, ensures all federal, state, local and company recordkeeping requirements are met. May assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel. Coordinates with the safety and training department to ensure all safety goals and directives are met. Ensures that all manifests are performed accurately and timely. Manage Dispatch and Operator schedules and validation of pay hours. Assigns manifests and documents assignments manually and in the specified computer system; updates and maintains dispatch. Assists with operator hiring process; administers discipline to operators including recommendations for suspension or termination; oversees activities and supervises driver's room; documents attendance and enforces uniform policy; counsels' employees. Performs any other management requests or directives as they relate to the overall function of Transdev. In addition, shall maintain the appropriate license requirement to drive a route as necessary to complete the day's activity. Qualifications: 2-3 years of transit supervisory experience preferred. Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws. Experience supervising schedulers, dispatchers, and drivers. Computer literate with working knowledge of Microsoft Office. The ability to prioritize tasks effectively and manage time effectively. The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public. Work extended hours, including weekends and holidays, if needed. Demonstrate regular and consistent attendance and punctuality. Physical Requirements: Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces Lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level Must be able to work shifts or flexible work schedules as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at watch an overview video at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: PleaseClick Herefor CA Employee Privacy Policy. Job Category: Operations Management & Supervisory Job Type: Full Time Req ID: 6763 Pay Group: 00A Cost Center: 284 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. xevrcyc Find out more at or watch an overview video.

NeuroClinic and Assessments, LLC is a private neuropsychology and psychology practice serving Lake and McHenry Counties in Illinois. We specialize in neuropsychological assessment for adolescents, adults, and older adults, and provide psychotherapy tailored for adults and older individuals. Our team is dedicated to delivering professional, high-quality, and compassionate mental health care. Role Description We are seeking a full-time, on-site Office Manager to support our McHenry, IL and Schaumburg, IL locations. The Office Manager oversees daily office operations, supports administrative and clinical workflows, manages office equipment, provides exceptional customer service, and coordinates scheduling. Additional responsibilities include maintaining records, facilitating communication, and ensuring an organized and efficient work environment. Responsibilities Office management Provide administrative support to the business owner, including task management and prioritization. Oversee schedules, including testing coordination and distribution of report-related tasks. Monitor tasks from providers and students, issuing reminders and ensuring timely completion. Distribute completed reports via fax, patient portal, or mail. Maintain appropriate office supplies and coordinate printing of testing materials. Track and ensure compliance with legal, ethical, and professional requirements. Supervise, train, and support administrative staff while fostering a collaborative and professional team culture. Reception Greet patients and ensure a welcoming, supportive experience. Facilitate completion of intake paperwork and obtain necessary signatures. Request medical records from outside providers as needed. Scan and upload appointment and testing materials into the appropriate systems. Scheduling Manage incoming phone calls, schedule appointments, and address questions about policies, billing, and insurance. Coordinate and schedule communication with other healthcare providers. Insurance and Billing (training available) Verify insurance coverage and determine applicable copays. Collect deposits and discuss payment options with patients. Submit insurance claims and enter payments into our Electronic Medical Record (EMR) system. Generate and send patient statements and follow up on outstanding balances. Qualifications Strong communication and customer service skills, with the ability to engage clients and staff professionally. Experience in administrative support or office management roles. Highly organized, detail-oriented, and proactive in identifying needs and solutions. Ability to manage schedules, maintain records, and ensure operational efficiency. Strong problem-solving abilities. Proficiency in using and maintaining office equipment and office management software. High school diploma or equivalent required. What we offer: Compensation tailored to experience Benefits package including health insurance, disability, and 401k. Paid vacation & holidays.

Factory Operations Manager - E-Recycling & Advanced Manufacturing Janesville, WI | On-Site | Full-Time $80-100k per annum + Benefits Are you an operations leader experienced in e-recycling looking to join a new site that uses cutting-edge, patented technology that is helping redefine sustainable manufacturing? Do you want to manage a close-knit team bringing your knowledge and expertise to define and shape the factories internal operations? This is an exciting opportunity to join a fast-growing e-recycling operation as a Factory Operations Manager, overseeing day-to-day plant performance for a technologically advanced facility of approximately 20 personnel. This is a fully internal role, focused on operations excellence, regulatory compliance, and people safety. The ideal candidate will have experience factory or plant operations with e-recycling, environmental, and health & safety regulations knowledge ideally on sites between 20-100 personnel. This is your chance to play a critical role in ensuring a new site operates safely, efficiently, and in full compliance with while supporting the continued scale-up of innovative recycling processes. THE ROLE: • Oversee all internal factory operations, including production, scheduling, staffing, equipment utilization, and continuous improvement. • Ensure full compliance with e-recycling regulations, environmental permits, and health & safety standards, maintaining accurate documentation and audit readiness. • Lead, coach, and develop a team of approximately 20 operators, technicians, and supervisors, fostering a strong safety-first culture. • Support the operation, optimisation, and continuous improvement of patented, state-of-the-art recycling technology, working closely with engineering and technical teams. THE PERSON: • Proven experience in factory or plant operations management, ideally within e-recycling, waste management, environmental services, or regulated manufacturing environments. • Strong working knowledge of e-recycling regulations, environmental compliance, and occupational health & safety standards. • Comfortable leading small to mid-sized teams in hands-on, technical environments. • Structured, detail-oriented leader with strong communication skills and a proactive approach to risk management and continuous improvement. Factory Operations Manager, Plant Manager, E-Recycling, WEEE, Environmental Compliance, Health & Safety, Regulated Manufacturing, Operations Leadership, Sustainable Manufacturing If you're interested in this role, click ‘apply now' to forward an up-to-date copy of your resume, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

The Director, Customer Service will lead the strategy, structure, and performance of the Carlisle Architectural Metals (CAM) Customer Service organization across all five brands and regions. Reporting to the VP of Growth, this role is responsible for building a unified, high-performing service organization that delivers a best-in-class customer experience aligned with CAM's SPEQ promise-Speed, Protection, Expertise, and Quality. This leader will oversee customer service teams operating across multiple ERP environments, ensuring consistent service standards, efficiency and accuracy, scalable and standardized processes, and strong alignment with Sales and Operations teams. The Director will be instrumental in advancing CAM's "One CAM" service model and driving measurable improvements in responsiveness, quality, and customer satisfaction (NPS). Duties and Responsibilities: Leadership and Strategy * Develop and implement a comprehensive "One CAM" customer success strategy that aligns with company growth goals, channels, and the unique needs of the industry. * Lead, mentor, and manage a team of customer service professionals to improve department retention, engagement, and performance. * Build a culture of empowerment, accountability, and collaboration across geographically dispersed teams. * Collaborate with leadership to ensure customer success strategies are integrated with broader business objectives. * Define service standards, communication protocols, and escalation procedures; implement consistently across all customer service teams. * Translate corporate objectives into operational goals and KPIs for response times, order accuracy, NPS, and customer experience excellence. Operational Customer Service Excellence * Oversee day-to-day customer service operations across brands and locations, ensuring standardization and scalability of order management processes. * Ensure effective resource planning and workload balancing across teams to support fluctuating demand and seasonality. * Develop and maintain SOPs and performance metrics for quote turnaround, order entry, fulfillment accuracy, and issue resolution. * Utilize data analytics and dashboards to monitor trends, identify process gaps, and drive continuous improvement initiatives. * Collaborate with IT and Finance to ensure alignment of CRM, ERP, and customer support tools for seamless data flow and visibility via Power BI. Customer Advocacy * Serve as the senior escalation point for customer issues requiring cross-functional coordination or executive visibility. * Establish and manage a closed-loop feedback process to capture and act on customer input through surveys or NPS channels. * Promote a customer-first mindset through training, recognition, and consistent reinforcement of CAM's brand promise. Continuous Improvement and Innovation * Lead process simplification and technology adoption to enhance efficiency and reduce manual work. * Partner with Pricing, Estimating, and Field Service teams to improve speed and accuracy from quote to invoice. * Champion automation, self-service tools, and training programs to elevate the customer experience and free up capacity for value-added service. * Continuously evaluate and improve customer success processes and workflows to enhance efficiency and effectiveness. Reporting and Communication * Provide regular updates and reports to the executive team on customer success metrics, pricing strategies, and service performance. * Utilize data and customer feedback to drive improvements in service delivery, pricing accuracy, and overall customer engagement. * Communicate customer insights and feedback to relevant departments to inform product development, process improvements, and strategic planning. Required Knowledge/Skills/Abilities: Knowledge * Deep understanding of order-to-cash processes in a manufacturing or building products environment, including production processes, market trends, and regulatory standards. * Working knowledge of ERP systems (SAP preferred) and CRM platforms for customer lifecycle management. * Familiarity with distribution networks, rep models, and direct sales channels in construction and architectural metals. * Knowledge of best practices for enhancing customer satisfaction, loyalty, and retention. * Expertise in using data and analytics to drive decision-making and improve customer experience. Skills * Proven ability to lead multi-site, multi-brand service operations in a fast-paced environment. * Exceptional verbal and written communication and relationship management skills with internal and external stakeholders. * Strong analytical and problem-solving ability; skilled at leveraging data to drive operational decisions. * Demonstrated success in managing change, building culture, and implementing process discipline across teams. * Skilled at creating and nurturing strong relationships with key customers, understanding their needs, and advocating for their interests. Abilities * Ability to build and execute a long-term customer service vision that aligns with business strategy and brand experience goals. * Capable of balancing strategic leadership with hands-on operational management. * Able to collaborate cross-functionally and influence without authority in a matrix environment. * Strong ability to manage multiple projects simultaneously, ensuring timely and successful execution. * Skilled at implementing creative solutions that enhance customer interactions and improve service delivery. Education and Experience: * Bachelor's degree in Business, Operations, Sales, or related field preferred (or equivalent experience); MBA or advanced degree preferred. * 10+ years of progressive experience in customer service or customer experience leadership, account management, or related roles, with at least 5 years in a leadership position within a like industry. * Strong analytical skills with the ability to leverage data to drive strategic decisions and improvements. * Strong focus on the customer mindset and commitment to CAM's SPEQ principles. * Excellent communication, negotiation, and interpersonal skills, with demonstrated ability to engage and influence stakeholders at all levels. * Experience with customer success and CRM software (e.g., SAP) is a plus. * Proven success leading multi-site teams, integrating systems and processes, and managing change at scale. * Experience driving KPIs such as NPS, order accuracy, and response time. Working Conditions: Location/Hours: This position is based in a typical office environment at one of CAM's main hubs, Waukesha, WI (HQ), Baltimore, MD, Acworth, GA, Tyler, TX, Elk Grove Village, IL, or Phoenix, AZ. The environment is professional and collaborative, with access to modern office tools and systems. Standard work hours are 40-50 hours per week, Monday through Friday. Flexibility may be required based on customer and business needs. Travel Requirements: This role involves approximately 30% travel, primarily within the United States, to visit customers, oversee regional operations, and attend industry events. Occasional international travel may be required. Work-Life Balance: The company supports a healthy work-life balance and offers flexible working arrangements where possible. While customer demands may occasionally require extended hours, CAM is committed to helping employees effectively manage work and personal commitments. #LI-KM1

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.50 Maximum Salary: $28.20 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age1-2 years of wireless sales management3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. * Our culture is welcoming and inclusive -- everyone is empowered to make a difference. * We have the best team in the world and believe in paying competitively and rewarding high performance. * Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. * We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. * We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way * We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made For You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day In The Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: * 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus * Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts * Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time * Must be at least 18 years of age Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together * Adaptable - We change before we have to * Entrepreneurial - We own it * Collaborative - There's no "I" in Tory * Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each other * Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 17.00 USD - 21.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.

Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development Bilingual Spanish Office Manager State Farm Agent Team Member Company: Alex Pizarro - State Farm Insurance Agent Are you an experienced office professional with a strong background in insurance and team leadership? Alex Pizarro State Farm in Round Lake is seeking a highly motivated and detail-oriented Office Manager to join our dynamic team. If you have prior State Farm office experience and a passion for helping people, wed love to talk to you! Responsibilities: Oversee daily office operations and ensure a smooth, efficient workflow Lead and support team members, fostering a positive and productive environment Assist with hiring, training, and performance management Handle escalated customer service issues with professionalism and care Manage scheduling, reporting, compliance, and office logistics Maintain knowledge of State Farm systems, policies, and procedures Support sales goals through customer service, retention, and cross-selling opportunities Qualifications: Previous State Farm agency experience strongly preferred Proven leadership or office management experience Excellent communication, organizational, and problem-solving skills Ability to prioritize and manage multiple tasks Licensed in Property & Casualty and Life & Health insurance (or willingness to obtain) Proficiency with State Farm systems (ECenter, SFConnect, etc.) is a plus Why Join Us? Supportive, team-oriented environment Growth opportunities within the agency Competitive compensation based on experience Opportunity to make a real impact on customers and the local community If you're ready to take the next step in your insurance career with a growing State Farm agency, we want to hear from you! Apply today by filling out application.

Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As an Office / Customer Service Manager for Erik Hosking - State Farm Agent, you are a key leader within the agency, balancing hands-on sales and service responsibilities with team oversight and office management. This role requires someone who is experienced, confident in holding others accountable, and skilled at keeping operations running smoothly while maintaining a supportive, team-oriented culture. Youll act as a buffer between the team and the agent, helping communicate expectations, resolve issues, and keep everyone aligned. In addition to providing outstanding service and contributing to sales, youll also be responsible for performance feedback, employee reviews, and ensuring the team meets established goals. RESPONSIBILITIES: Deliver excellent customer service through phone, email, and in-person interactions. Assist with sales conversations, policy changes, and cross-selling when appropriate. Hold team members accountable to goals and expectations; follow up on performance. Conduct employee check-ins and performance reviews. Serve as a liaison between the agent and the team, helping communicate priorities and provide support. Monitor agency workflows and help maintain operational efficiency. Support the agent in reviewing files, catching details, and ensuring compliance. Help manage daily office needs and serve as a go-to resource for both team members and clients. QUALIFICATIONS: Active insurance licenses will be required (Property/Casualty and Life/Health). Prior management and sales experience required. Prior leadership experience and a natural ability to motivate and guide others. Strong organizational skills with attention to detail. Professional, approachable, and confident communication style. Ability to take initiative, hold others accountable, and support team success in a fast-paced environment.

No recruiters please. About the Company For decades, Furlani Foods has combined a rich heritage of making great quality specialty garlic bread products, with an entrepreneurial spirit. We've always been passionate and committed to transforming everyday meals into memorable experiences that everyone can enjoy together. The Company operates from three state-of-the-art bakeries in Oak Creek (Wisconsin) in the US and in Mississauga (Ontario) in Canada. Join our Team! Join a dynamic team committed to crafting "Good Mood Food"! At Furlani Foods, we transform every meal into a joyful celebration of togetherness. With Furlani, delicious moments become unforgettable memories. Be part of this incredible journey and experience the magic firsthand. The secret of our success lies with our master bakers and seasoned product development team, in using their considerable skills and passion for perfection. We want YOU to join our team! Benefits · Salary: $80k - $100k · Health, Dental, Vision, disability insurance · Annual Incentive Program · Traditional and Roth 401(k) with matching · Paid Time Off · Employee Assistance Program · Life and AD&D Insurance · Paid Holidays Requirements Role We foster a diverse and inclusive work environment that promotes collaboration and career growth. Furlani Foods is seeking a Margarine and Operational Support Supervisor to lead the operations of the Margarine Room and manage cross-plant ingredient and packaging support systems. Key Responsibilities: · Own 24/7 operations of the Margarine Room, ensuring uninterrupted production support across both plants. · Manage inventory levels and ordering for flour, yeast, soy oil, palm oil, and frozen garlic. · Ensure efficient transfer of packaging materials between North and South plants using 24-hour planning windows. · Collaborate closely with Production, QA, Maintenance, and Warehouse teams to ensure seamless operations. · Act as the system owner and point of contact for escalations related to ingredient availability, margarine quality, and packaging tools readiness. Qualifications · Minimum 2-3 years of experience in a food manufacturing environment. · Minimum 3-5 years of supervisory experience · Experience with ERP systems is a strong asset but not mandatory. · Proficiency in English both in written and oral communication. · Experience in Lean Manufacturing is preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The tasks listed here provide a glimpse of the full . The complete job description will be provided upon request and/or receiving an offer of employment. EEO STATEMENT: To provide equal employment and advancement opportunities to all individuals, employment decisions at FURLANI FOODS, LLC will be based on merit, qualifications, and abilities. FURLANI FOODS, LLC does not discriminate in employment opportunities or practices based on race, color, national origin, ancestry, age, gender, sexual orientation, marital status, arrest record, conviction record, disability, religion, veteran status, or any other protected characteristics as specified by local, state, provincial, or federal law. Salary Description $80,000 - $100,000

SALARY RANGE $35.09 - $48.76 WORK ASSIGNMENT DETAILS Under direction, to perform responsible supervisory and advanced professional work involving the programs, research projects, education, and operations of the Retzer Nature Center; and to perform other duties as required. CLASSIFICATION SPECIFICATION To view the full classification specification for Nature Center Supervisor click here. If curious about the comprehensive benefit package the County offers click here. Minimum Training & Experience Requirements 1. Bachelor's degree from a recognized college or university with major courses in environmental education, botany, zoology, forestry, or a closely related field. 2. Three years of work experience performing duties involving or relating to nature study activities, ecological assessments, or environmental education. Waukesha County provides a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards. Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic. About Us: Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?" Location: Located in the City of Waukesha, our campus offers an on-site café and fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs. EEO: Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County. For further information visit: ****************************** The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.

Located in Milwaukee, Wisconsin, Versiti Organ and Tissue is a federally designated Organ Procurement Organization, (OPO) supporting the transplant community in southeastern Wisconsin. While we recover organs for life-saving transplant, we prioritize a family-centered process, supporting both our donors and their families throughout the end-of-life, donation, and bereavement processes. We educate both the public and medical professionals about the tremendous need for organ and tissue donors. We are guided by an advisory board that includes members from the community and affiliated transplant centers. Our service area includes 50 critical care hospitals and 3 transplant centers for a population of 2.3 million people in a 12-county region. We are the region's primary, most current source of information about organ and tissue donation in collaboration with our state team, Donate Life Wisconsin. More than 100,000 Americans are waiting for the organ they need to survive. 2,000+ of those individuals reside in Wisconsin. The need is great, and Versiti is committed to increasing the number of donated organs, eyes and tissue available for transplant to save and enhance lives. Position Summary The Family Support Supervisor is a true donation advocate. They are responsible for organ donation authorization rates by overseeing the day-to-day operations and strategic initiatives of the Family Support Specialist team. They are responsible for training and competency of the Family Support Specialist team as well as obtaining authorization from potential donor families to choose the legacy of donation for their loved one. At Versiti, this is achieved through high- caliber, compassionate, and collaborative family support, working closely and effectively alongside other Versiti OPO staff as well as hospital care teams to develop effective care plans to achieve goals. The Family Support Specialist Supervisor is committed to outcome- oriented care, ensuring the donation process remains family-centered while optimizing the OPO's opportunity to save lives. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Essential Responsibilities Responsible for organ donation authorization rate that exceeds national average Oversees the operations of the family support team including the following: Ensures appropriate schedule coverage and makes changes as necessary Determines annual authorization goals and metrics, collaborates with Manager to monitor rates and adjust increase rates as needed Ensuring FSS, and any other staff that may have donation conversations, are appropriately trained Ensuring FSS team is effective and proficient in the following areas: Managing family conversations Gathering social dynamic information of potential patients Navigating conflict o Collaboration with medical personnel Cultural humility Works in collaboration with FSS educator to identify education opportunities, develops and executes internal and external trainings Collaborates with clinical team to ensure team has appropriate clinical education and awareness and hospital development team to ensure team has appropriate hospital and community education and awareness Leads continuous improvement activities that lead to increased authorization rates Provides on-site support for staff and families as appropriate Serves as Administrator on call Qualifications Required Qualifications: 1+ years' experience working with family dynamics within a medical or health care setting, hospice, bereavement or grief counseling 1+ years' experience in a training or leadership role Preferred Qualifications: 1+ years OPO experience Educational Requirements: Bachelor's degree in social work, Sociology, Public Health, Chaplaincy, or related field Associate's degree in social work, Sociology, Public Health, Chaplaincy, or related field plus an additional 2 years related experience (minimum of 3 years overall) in lieu of required degree Licenses and Certifications Valid Wisconsin Driver's license required #AJ123 #LI-MM1 Not ready to apply? Connect with us for general consideration.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. The Courtyard/Residence Inn Complex is looking for its next great team member to lead our Front Office team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members. Hotel Room Discounts at Marriott properties worldwide. Here is what you will be doing each day: The Front Office Manager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team to include training, coaching and provide support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associates performance to ensure high levels of customer satisfaction and quality of service. Does this sound like you? You have a passion for our industry set high expectations for customer service. You have at least 2 years of experience as a Front Office Manager in a Hotel, excellent interpersonal, leadership and communication skills, you are excellent at resolving challenges and dedicated to provide excellent service to our guest. Marriott brand experience is a plus. Our differences are what make us great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Supervises and coordinates activities of employees providing customer service by performing the following duties: • Maintains call distribution system. • Determines appropriate scheduling of staff based on call volume or other anticipated events. • Monitors productivity of customer service representatives. • Monitors calls to observe accuracy and conformity to company policies. • Answers questions to address customer complaints. • Performs other related duties as assigned.

Front Office Manager - (2600001E) Description If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Office Manager at the Grand Geneva Resort & Spa, you'll assist in the oversight of the Guest Services department consisting of supervisory team, Club Vacation Liaison, Guest Service Agents, Night Audit, PBX and Trolley Conductors. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. What will you be doing?· Maintains standards of guest service as established by the Guest Services Director. · Ability to learn, manage and train associates on our HotSos System and OPERA Property Management System (PMS). · Responsible for the management of our guest's profile information and responsible for communicating with all departments to ensure guest information is relayed in a timely manner and all pre-arrival details are executed prior to guest arrival. · Responsible for managing and entering all new guests profile information that is obtained during the guests stay on property. · Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards. · Provide budgets/forecasting numbers accurately and on time when requested by upper management. · Anticipate guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. · Maintain positive guest relations at all times· Resolve guest complaints, ensuring guest satisfaction Maintain complete knowledge at all times of:All hotel features/services, hours of operations All room types, numbers, layout, décor, appointments and locations All room rates, special packages and promotions Daily house count and expected arrivals/departures Room availability status and rate for any given day All hotel departmental policies and procedures· Perform other duties as assigned by the Director of Front office, Director of Guest Services or Director of Rooms. What do you bring to the role?Hospitality Degree preferred, plus 1 or more years of experience in the related field Able to work independently, has good judgment, problem solving, and decision-making skills Service oriented· Organization and time management skills. · Good oral and written communication towards guests, supervisors, peers, and/or subordinates. · Able to guide, direct, and motivate subordinates. Self-motivated and willing to think out of the box. What's in it for you?· A free, well-balanced meal every shift· Discounted gym membership· Room discounts at Marcus Hotels & Resorts· Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa· Free parking· “Two for one” movie theater coupons at Marcus Theatres· Ability to grow your career and transfer from one property to another· Early wage access· Paid time off· Flexible scheduling· Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match· And more!About Us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U. S. -based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer. Primary Location: United States-Wisconsin-Lake GenevaWork Locations: Grand Geneva Resort 7036 Grand Geneva Way Highway 50 East Lake Geneva 53147Job: Front OfficeJob Posting: Jan 8, 2026, 9:37:26 PM

Full-time Description Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: • Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. • Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. • Accurately document interactions, resolutions, and escalations in the ticketing systems. • Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. • Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. • Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: • Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. • Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. • Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: • Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. • Proactively identify opportunities to improve the customer experience and operational workflows. • Support department initiatives related to process refinement, and quality enhancement. • Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements Education: • High school diploma or equivalent required. • Advanced degree or certificate preferred Experience: • Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. • Experience troubleshooting hardware, software, or connected devices strongly preferred. • Experience supporting order management, logistics, or e-commerce processes preferred. • Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR