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  • Help Desk Technician

    Cipriani 3.9company rating

    Technical support specialist job in New York, NY

    The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience. ESSENTIAL FUNCTIONS AND DUTIES: Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment Evaluate business impact and determine the appropriate resolution or escalation path Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues Perform user account setup, password resets, access provisioning, and basic identity management Escalate issues to Level 2/3 support teams with complete and accurate documentation Maintain detailed ticket notes, resolutions, and knowledge base documentation Monitor and manage ticket queues to ensure SLA response and resolution standards are met Assist with employee onboarding and offboarding, including device setup and access provisioning Support asset management activities, including inventory tagging, tracking, and audits Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment Deliver timely status updates and clear communication to end users throughout the support lifecycle KNOWLEDGE, EXPERIENCE AND SKILLS: 1-3 years of experience in IT support or help desk roles Working knowledge of Windows and mac OS environments Experience with ticketing systems; Zoho Desk experience strongly preferred Familiarity with Microsoft 365 and Google Workspace environments Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred Strong written and verbal communication skills with the ability to explain technical concepts clearly Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus Operating Systems: Windows, iOS, Android, mac OS Productivity Suite: Microsoft 365, Google Workspace Ticketing System: Zoho Desk Identity & Access: Active Directory, Azure AD Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment Collaboration Tools: Teams, Zoom PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to sit or stand for extended periods while providing technical support Ability to lift, carry, and move IT equipment weighing up to 50 pounds Dexterity to set up, configure, and troubleshoot hardware and peripherals Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management Capability to work in a fast-paced, on-site support environment INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.
    $55k-78k yearly est. 5d ago
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  • Information Technology Intern

    Wakefern Food Corp 4.5company rating

    Technical support specialist job in Edison, NJ

    Information Technology Internship Program Dates May 27, 2026 - August 7, 2026 Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , Di Bruno Bros , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. Your contribution This internship position is a great opportunity for a student majoring in Information Technology, or another related field to gain hands-on experience working with Wakefern's Tech Department. The intern will function independently and as a member of a project team under the general direction of senior staff members. They must establish and maintain appropriate working relationships with department staff members, operating personnel, customers and vendor representatives in order to carry out this function. The intern will perform a variety of tasks and receive valuable industry exposure throughout the summer. We are hiring interns across the following functions within Information Technology: Infrastructure Merchandising & Category Management Point of Sale, Payment & Pharm HR/Legal Systems & Retail Services Business of IT Logistics & Supply Chain Innovation Replenishment & Warehouse Management What you will do Program modifications (i.e., program maintenance) Program & Project testing (including test data development) Job control and operating instruction preparation Data analysis Introductory programming opportunities Project and program documentation Project implementation and follow-up User training and preparation of user manuals Compliance with departmental standards, procedures and policies Completion of educational and professional development courses Establish and maintain appropriate working relationships with CISD staff members, operating personnel, customers and vendor representatives in order to carry out this function Provide technical direction and assistance as required What we are looking for Interns are required to comply with the 5-day in-person attendance policy for the program Must be at least 18 years old Must have completed 24 college credits with a 3.0 cumulative GPA or better Will be enrolled in an undergraduate or graduate school for fall Successful completion of a substance abuse test and background check is required Strong MS Office skills (Excel, Word and PowerPoint required) Valid driver's license and flexibility with regard to travel required Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively Excellent communication skills (written, oral and presentation) Ability to exhibit proper business etiquette when dealing with all levels of the organization Previous work experience in a retail environment is beneficial Company Perks Vibrant Food Centric Culture Corporate Training and Development University Collaborative Team Environment Educational Workshops Networking Opportunities Volunteer Opportunities Compensation and Benefits: First year Tech Interns will be paid at $17.00 per hour. Returning Tech interns will be paid at $18.00 per hour. Master's students will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.
    $17-19 hourly 5d ago
  • Information Technology Training Specialist (Onsite)

    Stark & Stark 3.8company rating

    Technical support specialist job in Hamilton, NJ

    Since 1933, Stark & Stark has developed innovative legal solutions to meet our clients' needs. We have experienced attorneys in more than 30 practice areas and a commitment to putting the law to work for our clients. We believe that is the basis for building and maintaining our practice. Stark & Stark is actively recruiting for a Informational Technology Training Specialist based in our Hamilton, NJ office. The right candidate will have the extraordinary opportunity to continue their professional development in a challenging, but collegial environment. This position requires a skilled and proactive individual with demonstrated experience working in a professional services setting most preferably within law firm. This role is responsible for designing, delivering, and maintaining technology training for attorneys and staff, as well as supporting onboarding, documentation, and select Firm initiatives. The ideal candidate will have excellent communication skills, a collaborative mindset, and the ability to translate technical concepts into practical, user-friendly guidance. They will be proactive, self-motivated, with a passion for continuous learning and problem-solving. Key Responsibilities • Conduct training sessions for attorneys and staff on all firm IT applications, both in groups and one-on-one, as needed. • Develop, update, maintain, and publish user guides, quick reference materials, instructional videos, eLearning resources, and other training documentation. • Lead all technology onboarding training for new hires, ensuring smooth integration into the firm's systems. • Serve as the first point of contact for technology training requests and schedule follow-up sessions when necessary. • Collaborate with other departments to assist with supporting staff development initiatives and targeted onboarding processes. • Coordinate with the IT department to stay up to date on software updates, new tools, and best practices. • Provide input on technology adoption strategies to improve firm efficiency. • Ensuring training materials are current, accessible, and effectively organized. • Work closely with Firm stakeholders on a regular basis to develop new training ideas, programs, and materials that enhance staff and attorney capabilities. Compensation & Benefits Stark & Stark is committed to the health and well-being of its staff members. The firm offers a full range of benefits, including medical, prescription, dental and vision coverage. The firm also provides generous paid time off, life insurance, accidental death and dismemberment, disability benefits and 401(k) plan with firm contributions. Compensation will be determined based on multiple factors, including candidate experience, qualifications, accomplishments, and location. Employees may also be eligible for annual performance-based merit increases rewarding individual and firm achievements. *No calls or emails from staffing agencies or recruiters, please. Unsolicited resumes from search firms will not be considered when no contract is in place. Equal Opportunity Employer Stark & Stark's policy is to make employment decisions based on merit, ability, and competence. Except where required by law, employment practices shall not be influenced or affected by an applicant's or staff member's race, color, religion, sex, national origin, age, or any other characteristic provided by law. Qualified minorities, females, veterans, and attorneys with disabilities are encouraged to apply. It is also our policy to provide a work environment that is free of harassment of any kind, including that which is sexual, age-related, or ethnic. Mansfield Rule As part of its continued efforts to actively recruit and advance the recruitment, development, and promotion of diverse lawyers Stark & Stark is participating in Diversity Lab's Midsize Mansfield Rule initiative. The Mansfield Rule is named for Arabella Mansfield, the first woman admitted to practice law in the United States. It measures whether law firms affirmatively consider diverse lawyers for hiring, advancement, and significant leadership roles. Under this initiative, we strive for a candidate pool consisting of at least 30% women, attorneys from underrepresented racial and/or ethnic groups, lawyers with disabilities, and/or LGBTQ+ attorneys. The Mansfield Rule initiative also includes a commitment by Stark & Stark to be transparent in our internal governance, particularly with our selection guidelines and job descriptions for firm management roles and committees.
    $76k-109k yearly est. 5d ago
  • Freelance Contracting for IT Techs, designers and Online Tech Services

    Advanceqt.com

    Technical support specialist job in New York, NY

    Freelance Independent work in IT Graphics, IT Designs, Video and motion editing, Programing, IT Analyst services online. Remote and or location work on a freelancer online platform. Need a smart phone and lap top or desk top computer to perform work. We provide a platform and you work for various clients.
    $50k-86k yearly est. 8d ago
  • Client Support Specialist - WealthTech / RIA Focus

    Taurus Search 4.6company rating

    Technical support specialist job in New York, NY

    My client was founded in 2017 to help financial advisors better secure their clients' financial futures. They focus on independent Registered Investment Advisers (RIAs), delivering financial products that advisors can't easily access today through beautiful, scalable, and easy-to-use technology. Today, they work with over 900 RIAs that collectively represent more than $1.6T in assets under management across two industry-leading products We are looking for a strong client support representative with their Series 7 license to handle client accounts and cash movements. This role involves providing white-glove customer service, answering questions from end clients, and relaying feedback to product and engineering teams. My client operates on a hybrid work model, with employees coming to the office on Tuesdays, Wednesdays, and Thursdays. They provide lunch on in-office days and encourage team meetings and collaboration.
    $39k-47k yearly est. 1d ago
  • Patient Relations Support Specialist

    NYC Health + Hospitals/Correctional Health Services 4.7company rating

    Technical support specialist job in New York, NY

    NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers. NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts. NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of, and innovations and access to care. In-jail services include medical, mental health, nursing, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS conducts enhanced pre-arraignment screening and forensic psychiatric examinations; and leverages the resources of the Health + Hospitals system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts. Our workforce is comprised of more than 1,500 dedicated professionals, with locations in all five boroughs and on Rikers Island. Under the direction of the Director and/or Deputy Director of Patient Relations, the Assistant Coordinating Manager will be responsible for documenting, managing incoming phone calls and emails, maintaining accurate records, updating the databases and coordinating complaints and requests relating to health care provided in the City's jails. Examples of work: Review dashboard on a daily basis, notify emergency contact for patients with specific serious injuries, hospitalizations and enter into database. Assist in coordinating the bi-monthly QIC meetings by recording meeting minutes and updating the database with relevant outcomes and follow-up action items. Answer incoming calls, compose email identifying case as a complaint and/or request. Review voicemails, transcribing messages and email. Enter and update new cases into the Patient Relations database. Monitor and maintain the Patient Relations email in-box for all correspondences received and appropriately handle according to standardized procedures and policies. Complete day-end reconciliation of inquiries received, assigned and sent. Perform additional tasks as assigned. Minimum Qualifications: 1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or, 2. A satisfactory combination of education, training and experience. NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs
    $40k-61k yearly est. 4d ago
  • Trade Support Specialist

    Us Tech Solutions 4.4company rating

    Technical support specialist job in New York, NY

    The PCM Trading Assistant's main role & responsibilities fall into Three main categories: Monitoring and Trade Execution Understanding of how to monitor trading positions and risks for accuracy throughout the day. Coordinate lifecycle events with designated Sales/Trading Desks to ensure deals are properly reflected in Risk. Contribute daily P&L estimates, produce risk explain, and investigate discrepancies with Official P&L produced by Middle Office. Analytical and Operational Support to PCM Trading Desks: Book, process and validate trades in Front Office booking systems as soon as deals are executed, so that Bank's risk/position is updated real-time and applicable regulatory obligations (Dodd Franck, EMIR, FINRA, etc) are met. Resolve all internal queries from the Trading desk or various Partner Functions (IT, Middle & Back Offices, Legal, Risk…) on client transactions executed by Desk. Strong understanding of Post Trade Processes (Corp Actions, Succession Events, and Option Expiries) to be able to fully support/execute each request without supervision. Maintain proper documentation of the Front Office operational processes. Follow-up with relevant departments to ensure all aspects related to post-trade processing (incl. trade confirmations, Risk/P&L, clearing/settlements) are successfully handled vis-à-vis of the clients. Ensure outstanding issues are properly raised to sales/trading and monitored until resolved. Resolve internal queries from the Trading desk or various Partner Functions Process & Client Services Improvements: Make recommendations for improvement of current processes, working with business analysts on projects impacting desk and Front Office Support processes. In partnership with internal and external stakeholders, develop solutions to resolve recurring issues and improve customer service. Improve PCM IT framework: report issues/bugs and propose IT enhancements to make the platform more scalable and resilient. Required Education and Experience: Bachelor's degree or foreign education equivalent in Finance, Economics, or Mathematics. Minimum of two years of experience in a Front or Middle Office Trade Support role within Global Markets. Essential Skills/Competencies: Experience and knowledge to cover clients and execute/price deals with clients. Experience in developing and growing revenues with small client accounts. Demonstrated knowledge in US PCM Markets and its industry infrastructure. Very strong expertise in trade booking, validation, market lifecycle events, settlement and confirmation process for PCM products; including Corporate Bonds, CDS, Index, and Structured Trades. Working understanding of the applicable regulations (EMIR, Dodd Frank, FINRA, FATCA…). Demonstrated expertise using Excel and VBA to simplify and automate manual Front Office processes. Good knowledge of system architecture (front to back workflow, pricers and risk management systems) for PCM products. Demonstrated commercial and collaborative attitude. Excellent communication skills (both written and verbal), including in client communication. Analytical mindset and problem solving. Very strong multi-tasking capability. Attention to detail. Ability to work well under pressure. FINRA Registrations Required: Series 7 and 63 About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Name: Jatin Designation: Sr. Recruiter Job Id: 25-55337
    $37k-47k yearly est. 2d ago
  • IP & Tech Transactions Associate

    Marsden 3.9company rating

    Technical support specialist job in New York, NY

    I am working with a global top law firm looking to grow its IP and Tech Transactions group at the Associate level in New York. Ideally the group are looking for attorneys between class of 2020-2022 but could be open to looking at someone who falls just either side of this range. The group does a mix of standalone commercial work and transactional support on major M&A and financing deals. A large portion of the clients are tech giants and emerging tech companies, with the balance being global companies that operate across every major industry. You should have experience from another top law firm. If you have done a stint in house, you may also be eligible to apply. *This is a market paying law firm* Please reach out to me to discuss: ******************************* ************
    $71k-110k yearly est. 2d ago
  • Technology Support Analyst

    Skadden 4.9company rating

    Technical support specialist job in New York, NY

    We invite you to review our current business services professionals openings to learn about the opportunities available across the firm. About Us Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers. The Opportunity We are seeking a Technology Support Analyst to join our Firm. This individual will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone, and security systems. This individual will provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Technology Support Analysts work under the direction of the Senior Technology Support Analyst, Technology Support Supervisor, and Technology Manager. The hours of this position are Monday - Friday, 10:00 am - 6:00 pm or 2:00 pm - 10:00 pm. Please note that the Firm will not sponsor applicants for work visas for this position. Responds to local and central telephone helpline, support tickets and e-mails, assesses problems, and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate. Provides application support for both local installations and Citrix-based applications. Assembles, installs, configures, tests, images, troubleshoots, and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones, and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required. Provides assistance and advice on technology allowance purchases for attorneys. Provides support, troubleshooting, and repair for laptops and desktops. Assists with remote site access. Assists with Firm's audio visual set up requirements. Assists with offsite technology set ups as required. Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor. Supports all personnel adds, moves, and changes. Services, documents, and provides loaner equipment in accordance with Firm policies. Maintains accurate inventory records. Establishes and maintains effective working relationships with clients, attorneys, and business services professionals. Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed. Helps to maintain Firm policies and procedures in relation to computer technology. Provides basic induction training on technology systems, mobile device usage, and basic software usage. Provides software training based upon modules created by the global training department. Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software]. Provides a consistent and high level of customer service. Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others. Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis. Manages Firm resources responsibly. Complies with and understands Firm operation, policies, and procedures. Performs other related duties as assigned. Qualifications Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac. Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems. Ability to maintain continuous concentration, alertness, and attention to detail. Basic understanding of hardware and software used for building security systems. Strong customer service skills. Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems. Demonstrates effective interpersonal and communication skills, both verbally and in writing. Ability to handle multiple projects and shifting priorities. Ability to handle sensitive matters and maintain confidentiality. Ability to organize and prioritize work. Ability to work well in a demanding and fast-paced environment. Ability to work well independently as well as effectively within a team. Flexibility to travel. Flexibility to adjust hours and work the hours necessary to meet operating and business needs. Education and Experience High School diploma or equivalent Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software Culture & Life at Skadden What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals. Benefits The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life. Competitive salaries and year-end discretionary bonuses. Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. Generous paid time off. Paid leave options, including parental. In-classroom, remote, and on-demand learning and professional development opportunities. Robust well-being classes and programs. Opportunities to give back and make an impact in local communities. For further details, please visit: ******************************************************* The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law. Salary Details $80,000 - $90,000 EEO Statement Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Applicants who require an accommodation during the application process should contact Alex Taylor at **************. Skadden Equal Employment Opportunity Policy Skadden Equal Employment Opportunity Policy Applicants Have Rights Under Federal Employment Law Applicants Have Rights Under Federal Employment Law In accordance with the Transparency in Coverage Rule, click here to review machine-readable files made available by UnitedHealthcare: Transparency in Coverage
    $80k-90k yearly Auto-Apply 58d ago
  • IT Support Specialist

    PRC Management Co Inc. 4.6company rating

    Technical support specialist job in Red Bank, NJ

    Job DescriptionDescription: The IT Support Specialist provides advanced Tier 1 and Tier 2 technical support, oversees daily operation of PRC's IT infrastructure, and administers enterprise systems to ensure reliable and secure technical operations across corporate and field locations. This role supports system monitoring, cybersecurity, software updates, networking, and infrastructure upgrades, and end user training and documentation. The specialist collaborates with the CIO on IT improvement projects and partners with vendors and service providers to maintain optimal system performance. ________________________________________ Essential Duties and Responsibilities Technical Support & Troubleshooting Provide Tier 1 and Tier 2 technical support and assist with the escalations. Investigate and resolve advanced hardware, software, and network connectivity problems. Provide onsite and remote support to corporate and field locations. Coordinate with external vendors, service providers and technical partners. Systems Administration & Infrastructure Management Administer enterprise IT systems (Active Directory, Azure AD, Exchange, Microsoft 365, DocuSign). Maintain hardware/software deployments, updates, and system performance. Manage IT asset inventory, licensing, documentation, and server monitoring. Maintain access control & security systems (badges, cameras, credentials). Support cybersecurity (patching, MFA, updates, incident prevention). Assist with network infrastructure (firewalls, switches, VPN). Projects, Processes & Training Lead IT projects and system upgrades, including implementation of new tools and infrastructure improvements. Develop and maintain IT procedures, documentation, and knowledge base resources. Conduct end-user training and support technology adoption across the organization. Leverage AI and automation to improve efficiency and optimize IT operations. Perform other related duties consistent with the scope of the position. Requirements: Education & Certification Associate or Bachelor's Degree preferred. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, CCNA, etc., preferred. ________________________________________ Experience 2+ years of IT support with strong networking/system administration experience. Experience with domain administration, cybersecurity practices, and database support. Experience with infrastructure security, licensing, and system performance monitoring. Experience in property management, accounting or construction software (e.g., Yardi) is a plus. Experience with camera systems and access control systems is a plus. ________________________________________ Skills & Competencies Deep technical expertise with Windows operating systems, networking technologies, firewalls, and VPN solutions. Advanced administration skills in Microsoft 365, Active Directory, and Azure environments. Strong analytical and problem-solving abilities with the capacity to resolve complex technical issues. Excellent communication, customer service, and end-user training skills. Proven ability to manage multiple priorities and deliver effectively in a fast-paced environment. Demonstrated ability to manage technology initiatives and collaborate effectively within a team. Highly organized, detail-oriented, and committed to meeting deadlines. Positive attitude, strong work ethic, and dedication to ongoing learning and innovation. Proficiency with AI tools and awareness of emerging technology trends. ________________________________________ Other Requirements Prolonged periods working at a desk and on a computer. Ability to lift up to 50 lbs. and use small tools. Valid driver's license required. Occasional afterhours/weekend availability for emergencies or scheduled projects. This is an onsite position at PRC's Corporate Office in Red Bank, NJ. Benefits: Medical, Dental, Vision; 401(k), Life Insurance, Paid Time Off, 11 Observed Holidays
    $30k-47k yearly est. 31d ago
  • Tech Support Specialist

    Advocates 4.4company rating

    Technical support specialist job in New York, NY

    Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2-4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment.
    $33k-39k yearly est. Auto-Apply 55d ago
  • IT Roles

    Alpha Technologies Usa 4.1company rating

    Technical support specialist job in New York, NY

    We have following roles.Please send me your resumes at vince@alphait. us Java Developer .Net/C# Developer Oracle Developer Unix SA Business Analyst Project Manager Application Support Architect Other IT roles...Based in New York,Raleigh,NC and accross US Qualifications Must have valid working Visa of US Citizens and GCs are preferred... Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist
    $49k-106k yearly est. 1d ago
  • Tier 3 Technical Support Team Leader

    Augury 3.8company rating

    Technical support specialist job in New York, NY

    As a Tier 3 Technical Support Team Leader, you will be a critical member of Augury's Customer Support organization, responsible for diagnosing and resolving the most complex issues across our Machine Health platform deployed globally. You will be deeply technical and highly collaborative, combining leadership, expert-level troubleshooting, and cross-functional partnership to ensure our customers experience maximum system uptime and value from our solutions. You will lead a team of Tier 3 specialists focused on high-severity IoT, hardware, and connectivity challenges, including routers, gateways, sensors, cellular communication systems, and edge devices. You'll serve as the escalation point for the most challenging issues, drive alignment with R&D and Engineering, and occasionally interface directly with customers (including on-site engagements when needed). A Day in the Life Lead and mentor a team of Tier 1 & 2 support specialists, balancing people leadership with deep technical oversight. Monitor team KPIs, SLAs, and system health in real time to ensure operational excellence. Act as the primary escalation point for high-severity incidents, driving calm, structured crisis management. Collaborate closely with Engineering and R&D to investigate root causes, drive fixes, and shape long-term product improvements. Communicate clearly and consistently with internal stakeholders and customers throughout the troubleshooting lifecycle. Support customer satisfaction and retention through proactive problem-solving and high-quality issue resolution. Continuously develop team capabilities-building processes, improving tools, and elevating technical depth. What You Bring Deep networking & connectivity expertise: 4-6 years of hands-on experience troubleshooting complex WI-FI, Bluetooth, and general IoT connectivity issues across hardware and software environments. Hardware & edge device fluency: Experience working with routers, gateways, Bluetooth modules, cellular communication devices, and related networking hardware. Advanced troubleshooting skills: Comfortable investigating connectivity failures, packet loss, configuration issues, and device communication events using logs, monitoring tools, and diagnostic methods. Ownership mindset: You take end-to-end responsibility for escalations, customer requests, and technical resolutions-ensuring no issue is left unresolved. Customer-centric communicator: You enjoy working with people, translating technical concepts into clear explanations, and delivering world-class support. Curiosity & technical passion: You enjoy experimenting with new technologies, staying current with evolving IoT and connectivity trends, and continuously leveling up your expertise. We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend. The pay range for this position in Colorado, California, and New York is a base salary of $90,000 - $130,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.
    $90k-130k yearly Auto-Apply 39d ago
  • DevOps for IT group

    Quanta Search

    Technical support specialist job in New York, NY

    A leading HF with HQ in NYC is seeking Dev Ops specialist Bachelor's in Computer Science 3+ years of experience in DevOps/Cluster Engineer role Knowledge of CMake and Jenkins Financial experience is not needed, but would be a plus Excellent comp package is offered to the right candidate. Thank you for illuminating hiring with Quanta Search! ********************
    $42k-85k yearly est. 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Elizabeth, NJ

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $29k-41k yearly est. 5d ago
  • IT Technician

    Digacore Technology Consulting

    Technical support specialist job in New Brunswick, NJ

    About Us: Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Fast Team IT Technician to join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our client's business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team. About the Role: We are seeking a highly skilled and motivated individual to join our team as a Fast Team IT Technician. In this role, you will be providing remote support to our clients over the phone, in chat, and via email. Your primary objective is to ensure clear communication with clients and assist them with their technical issues. The ideal candidate possesses strong problem-solving skills, technical knowledge, and excellent communication skills. Primary Responsibilities: Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software. Deliver remote IT support, including in Windows servers, Active Directory, Office365, and DNS. User creation/termination app install, printer setups. Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets. Maintain and update system documentation using ConnectWise and IT Glue. Communicate professionally with clients, providing exceptional service and support. Job Qualifications: Basic understanding of troubleshooting systems. Strong interpersonal skills, including effective communication, active listening, and a customer-centric approach. Ability to diagnose technical issues and provide efficient solutions. Excellent multitasking skills and adaptability to rapidly changing environments. Quick learning ability for new software and troubleshooting tools. Self-motivated with a sense of urgency to meet service commitments. Recognize when it's appropriate to escalate support tickets. Strong problem-solving skills and a proactive attitude. A+ or other relevant certification Benefits: Nationwide medical insurance. Dental insurance. Life insurance gifted to all employees. Long-term disability insurance gifted to all employees. FSA and HSA options. 401k match Generous paid time off. Mental health days Paid certification assistance We are an Equal Opportunity Employer!
    $35k-70k yearly est. 5d ago
  • IT Asset Management Technician

    Essenmed

    Technical support specialist job in New York, NY

    : At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! Job Summary Job Summary: As IT Asset Management Technician, you will play a vital role in the set-up, distribution and recovery of IT assets across Essen Health Care. You will be involved in the full life-cycle of an Asset, from procurement to disposal. Additionally, you will assist in the monitoring and troubleshooting of these assets, through various management platforms. You will also be involved in company projects and work closely with other departments within IT to optimize and improve business operations, both within IT and companywide. Your work will help support a medium sized healthcare company with over 60 locations across the Bronx. Responsibilities Manage tickets on ITSM -Procure assets through Purchase Order Management System -Receive, catalogue, record, store incoming assets -Using multiple device management and tracking platforms -Set-up, train, schedule and deploy outgoing assets -Using multiple device management and tracking platforms -Organize multiple priorities throughout the work-day -Tickets -Receiving/Deploying assets -Recording asset change of status -Project Work -Responding to team members via email/message promptly Qualifications High School Diploma · Proficient in English Language Preferred Qualifications: · Bachelor's Degree in Technical Field · Computer Science, Information Technology, Engineering · S.T.E.M. Required Skills: · Strong professional writing skills · Competent with Excel · Windows and iOS troubleshooting experience Experience in Active Directory a bonus · Ticketing system experience · Knowledge of basic networking concepts · Detail-orientated individual · Team player · Able to juggle multiple responsibilities simultaneously · Switch between different tasks based on shifting priorities Able to lift 50 lbs · This job involves working through the full lifecycle of an asset, including: tracking, storage and transport of electronics-based assets (computers, printers, TV's) Hours: 9am - 5pm (Mon - Fri) [In-Office] Hourly: $21-$24 an hour Equal Opportunity Employer ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
    $21-24 hourly Auto-Apply 60d+ ago
  • Summer Internship - IT Operations & Cloud Engineering

    IEEE 4.9company rating

    Technical support specialist job in Piscataway, NJ

    Join our dynamic IT Operations team, a collaborative group that manages the core applications, databases, and cloud infrastructure that power our organization. This internship offers a unique opportunity to gain hands-on experience in key areas of modern IT, including database administration, cloud services (like AWS, OCI or Azure), applications support, and automation. You will work closely with experienced Applications Administrators, DBAs, and Cloud Engineers on meaningful projects. Minimum Qualifications (Required) * Currently enrolled in an accredited college or university pursuing a Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related technical field. * Experience with major Relational Database Management Systems (RDBMS), specifically Oracle and MySQL. * Proficiency in SQL, including hands-on experience with procedural languages like PL/SQL. * Familiarity with Infrastructure as Code (IaC) principles and tools like Terraform. * Basic cloud experience in a public cloud environment, preferably AWS. * Familiarity with at least one scripting or programming language (e.g., Python, Bash). * Strong analytical and problem-solving abilities. * Excellent written and verbal communication skills. Preferred Qualifications (A Plus) * Experience with Oracle Cloud Infrastructure (OCI). * Familiarity with other cloud platforms (AWS,Azure,Google). * Understanding of IT operations monitoring and alerting tools.
    $28k-37k yearly est. 20d ago
  • IT Roles

    Alpha Technologies USA 4.1company rating

    Technical support specialist job in New York, NY

    We have following roles.Please send me your resumes at vince@alphait. us Java Developer .Net/C# Developer Oracle Developer Unix SA Business Analyst Project Manager Application Support Architect Other IT roles...Based in New York,Raleigh,NC and accross US Qualifications Must have valid working Visa of US Citizens and GCs are preferred... Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist
    $49k-106k yearly est. 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Franklin, NJ

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $29k-41k yearly est. 5d ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Brick, NJ?

The average technical support specialist in Brick, NJ earns between $40,000 and $116,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Brick, NJ

$68,000

What are the biggest employers of Technical Support Specialists in Brick, NJ?

The biggest employers of Technical Support Specialists in Brick, NJ are:
  1. CubX
  2. CubX Inc.
  3. Key Software Systems
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