How to hire a technical support trainer

How to hire a technical support trainer, step by step

Here's a step-by-step technical support trainer hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technical support trainer job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technical support trainer
• Step 8: Go through the hiring process checklist

What does a technical support trainer do?

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1. Identify your hiring needs

   Before you post your technical support trainer job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a technical support trainer for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a technical support trainer to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a technical support trainer that fits the bill.

   This list shows salaries for various types of technical support trainers.

   Type of Technical Support Trainer	Description	Hourly rate
   Technical Support Trainer	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$12-39
   Customer Support Analyst	A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services... Show more	$20-47
   Systems Support	A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show more	$21-42

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Product Support
   • Technical Support
   • SQL
   • Troubleshoot
   • Customer Satisfaction
   • Technical Problems
   • Problem Resolution
   • Customer Support
   • SLA
   • Software Applications
   • Switches
   • CRM
   • Product Knowledge

   Check all skills

   Responsibilities:

   • Manage and maintain external DNS servers for Internet name resolution of host domains.
   • Post event follow up and positioning clients for future success including effectively managing CRM software.
   • Manage 3rd party vendors, insuring on-time performance and asset management SLA s are met.
   • Manage global rights, user permissions and updates, creating procedures for using the SharePoint environment.
   • Accomplish to set up several wireless network for different uses within the company building along with their wired/wireless printers.
   • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.

   More technical support trainer duties

3. Make a budget

   Including a salary range in your technical support trainer job description helps attract top candidates to the position. A technical support trainer salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a technical support trainer in Indiana may be lower than in California, and an entry-level technical support trainer usually earns less than a senior-level technical support trainer. Additionally, a technical support trainer with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average technical support trainer salary

   $45,722yearly

   $21.98 hourly rate

   ---

   Entry-level technical support trainer salary

   $25,000 yearly salary

   Updated December 16, 2025

   Average technical support trainer salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$68,375	$33
   2	New York	$56,096	$27
   3	Delaware	$49,917	$24
   4	Texas	$49,844	$24
   5	Massachusetts	$47,801	$23
   6	Georgia	$47,122	$23
   7	Arizona	$45,628	$22
   8	Washington	$38,666	$19
   9	Pennsylvania	$38,439	$18
   10	Mississippi	$37,859	$18
   11	North Carolina	$35,731	$17
   12	Oregon	$35,489	$17
   13	Colorado	$34,026	$16
   14	Minnesota	$33,649	$16
   15	Tennessee	$31,087	$15
   16	Kansas	$30,348	$15
   17	Utah	$28,680	$14
   18	Indiana	$27,066	$13
   19	Wisconsin	$26,513	$13
   20	Illinois	$26,329	$13

   Average technical support trainer salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	T.D. Williamson	$111,355	$53.54
   2	Google	$102,582	$49.32	117
   3	Meta	$102,413	$49.24	71
   4	Valero Energy	$98,677	$47.44
   5	Nokia	$98,631	$47.42
   6	State Street	$97,460	$46.86	16
   7	Cisco	$92,982	$44.70	244
   8	Box	$87,597	$42.11	5
   9	Southeastern Data Cooperative	$85,099	$40.91	2
   10	Uber Technologies	$82,857	$39.84
   11	Crowe	$82,350	$39.59	1
   12	Deloitte	$80,052	$38.49	597
   13	Stripe	$77,925	$37.46	3
   14	Esri	$76,783	$36.91	6
   15	PROLIM	$76,602	$36.83
   16	Nutanix	$76,580	$36.82	11
   17	Edifecs	$76,431	$36.75
   18	Aderant	$76,307	$36.69
   19	CAI	$75,412	$36.26	58
   20	Verint	$73,443	$35.31	42

4. Writing a technical support trainer job description

   A technical support trainer job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a technical support trainer job description:

   Technical support trainer job description example

   Join a high-performing, tight-knit team at a fast-growing company that is using the Internet of Things (IOT) to transform how organizations sense, monitor, and make decisions. Founded out of MIT in 2005, Smart Sense is trusted by more than 2,000 organizations, including Walmart, SpaceX, Apple, CVS Health, Coca-Cola, and the US State Department to help them make sensor-driven decisions. We have a solution that our customers rely on every day to make mission critical decisions; we are looking for team-oriented change agents to help shape the future of IOT.
   Product Support Specialist Position
   We are looking for a customer-centric, detail-oriented team member to WOW our customers. The primary role of a Product Support Specialist is to help support our customers with their SmartSense by Digi Software and Hardware. This is done through troubleshooting and educating them on how best to leverage our products. You will be working with some of the market leaders in the healthcare/pharmacy, food service and transportation industries and must have a willingness to learn and excel in utilizing our Customer Relationship Management (CRM) system. In utilizing our CRM, you will work daily support tickets and provide accurate documentation for our customers. In addition to utilizing our CRM system you will also work in the team's phone queue to assist customers. The day-to-day activities of a Product Support Specialist will require attention to detail, speed, and effective communication skills.
   
   What We Offer
   · A fun, fast paced team that turns data into valuable information
   · Opportunity to work with market leaders in the healthcare/pharmacy, food service and transportation industries
   
   What You Will Do and The Outcomes You Will Achieve
   · Work through customer's problem, questions, bugs etc. via email and phone to resolution while maintaining SLA's and KPIs
   · Learn industry standards and terminology including CDC guidelines and HACCP compliance
   · Be proficient in tools such as JIRA and NetSuite
   · Manage customer escalations by leveraging expertise in industry knowledge
   
   Who You Are and What You Bring
   · Passion for working with customers and providing outstanding experiences
   · Strong multitasking and organizational skills in a face paced environment
   · Strong and effective communication skills
   
   Desired But Not Required
   · 2+ years of experience working in technical or product support
   · Previous experience in working with CRM software tools
   
   Smart Sense by Digi offers a distinctive Total Rewards package including new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
   
   At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.

   Copy this example

   

5. Post your job

   There are a few common ways to find technical support trainers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your technical support trainer job on Zippia to find and recruit technical support trainer candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit technical support trainers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   If your interviews with technical support trainer applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technical support trainer

   Once you've decided on a perfect technical support trainer candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new technical support trainer. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a technical support trainer?