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The differences between telecommunications specialists and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a telecommunications specialist, becoming a senior support specialist takes usually requires 1-2 years. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $52,712 average annual salary of a telecommunications specialist.
The top three skills for a telecommunications specialist include telecommunication, switches and communications systems. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Telecommunications Specialist | Senior Support Specialist | |
| Yearly salary | $52,712 | $106,515 |
| Hourly rate | $25.34 | $51.21 |
| Growth rate | 5% | 10% |
| Number of jobs | 29,962 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 55% |
| Average age | 45 | 42 |
| Years of experience | 4 | 2 |
A telecommunications specialist is responsible for designing and implementing communication networks and computer systems in companies, ensuring quality and efficiency. It is their duty to develop installation plans, oversee networks and systems activities, study the feedbacks of clients and consumers, and develop systems according to the company's needs. They must also maintain logs and records, presenting progress reports regularly. Furthermore, as a telecommunications specialist, it is essential to keep an active communication line with the workforce for a smooth workflow.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Telecommunications specialists and senior support specialists have different pay scales, as shown below.
| Telecommunications Specialist | Senior Support Specialist | |
| Average salary | $52,712 | $106,515 |
| Salary range | Between $32,000 And $84,000 | Between $71,000 And $159,000 |
| Highest paying City | Washington, DC | Piscataway, NJ |
| Highest paying state | Virginia | New Jersey |
| Best paying company | Burns & McDonnell | Eclaro |
| Best paying industry | Government | Manufacturing |
There are a few differences between a telecommunications specialist and a senior support specialist in terms of educational background:
| Telecommunications Specialist | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between telecommunications specialists' and senior support specialists' demographics:
| Telecommunications Specialist | Senior Support Specialist | |
| Average age | 45 | 42 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 9.9% Unknown, 4.5% Hispanic or Latino, 14.0% Asian, 10.3% White, 60.9% American Indian and Alaska Native, 0.3% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |