Telemarketer supervisor vs customer service representative manager

The differences between telemarketer supervisors and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a telemarketer supervisor, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, a customer service representative manager has an average salary of $32,048, which is higher than the $30,854 average annual salary of a telemarketer supervisor.

The top three skills for a telemarketer supervisor include telemarketing, outbound calls and product knowledge. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Telemarketer supervisor vs customer service representative manager overview

	Telemarketer Supervisor	Customer Service Representative Manager
Yearly salary	$30,854	$32,048
Hourly rate	$14.83	$15.41
Growth rate	-	-4%
Number of jobs	2,622	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 37%
Average age	46	40
Years of experience	8	12

Telemarketer supervisor vs customer service representative manager salary

Telemarketer supervisors and customer service representative managers have different pay scales, as shown below.

	Telemarketer Supervisor	Customer Service Representative Manager
Average salary	$30,854	$32,048
Salary range	Between $18,000 And $52,000	Between $25,000 And $41,000
Highest paying City	-	San Jose, CA
Highest paying state	-	California
Best paying company	-	First Book
Best paying industry	-	Finance

Differences between telemarketer supervisor and customer service representative manager education

There are a few differences between a telemarketer supervisor and a customer service representative manager in terms of educational background:

	Telemarketer Supervisor	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Telemarketer supervisor vs customer service representative manager demographics

Here are the differences between telemarketer supervisors' and customer service representative managers' demographics:

	Telemarketer Supervisor	Customer Service Representative Manager
Average age	46	40
Gender ratio	Male, 38.3% Female, 61.7%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 6.7% Unknown, 3.9% Hispanic or Latino, 17.6% Asian, 6.1% White, 65.2% American Indian and Alaska Native, 0.4%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between telemarketer supervisor and customer service representative manager duties and responsibilities

Telemarketer supervisor example responsibilities.

Manage telemarketing staff and develop motivational contests
Increase each rep's sales quota and KPI attainment.
Conduct sales training classes for sales reps to increase sales quota and KPI attainment.
Motivate trained and supervise telemarketing representatives.
Motivate trained and supervise telemarketing representatives.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Telemarketer supervisor vs customer service representative manager skills

Common telemarketer supervisor skills

Telemarketing, 28%
Outbound Calls, 15%
Product Knowledge, 9%
Payroll, 8%
Inbound Calls, 8%
Telemarketers, 4%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Telemarketer Supervisor
Telemarketer Supervisor vs Customer Service Representative Manager

Updated January 8, 2025

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