Telephone switchboard operator vs switchboard operator assistant

The differences between telephone switchboard operators and switchboard operators assistant can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a telephone switchboard operator and a switchboard operator assistant. Additionally, a switchboard operator assistant has an average salary of $38,484, which is higher than the $30,681 average annual salary of a telephone switchboard operator.

The top three skills for a telephone switchboard operator include telephone switchboard, on-call schedules and customer service. The most important skills for a switchboard operator assistant are customer service, multi-line switchboard, and AFE.

Telephone switchboard operator vs switchboard operator assistant overview

	Telephone Switchboard Operator	Switchboard Operator Assistant
Yearly salary	$30,681	$38,484
Hourly rate	$14.75	$18.50
Growth rate	-	-8%
Number of jobs	27,103	27,713
Job satisfaction	4	-
Most common degree	High School Diploma, 32%	Bachelor's Degree, 43%
Average age	53	53
Years of experience	2	2

Telephone switchboard operator vs switchboard operator assistant salary

Telephone switchboard operators and switchboard operators assistant have different pay scales, as shown below.

	Telephone Switchboard Operator	Switchboard Operator Assistant
Average salary	$30,681	$38,484
Salary range	Between $24,000 And $38,000	Between $29,000 And $50,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between telephone switchboard operator and switchboard operator assistant education

There are a few differences between a telephone switchboard operator and a switchboard operator assistant in terms of educational background:

	Telephone Switchboard Operator	Switchboard Operator Assistant
Most common degree	High School Diploma, 32%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Telephone switchboard operator vs switchboard operator assistant demographics

Here are the differences between telephone switchboard operators' and switchboard operators assistant' demographics:

	Telephone Switchboard Operator	Switchboard Operator Assistant
Average age	53	53
Gender ratio	Male, 15.7% Female, 84.3%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 14.7% Unknown, 3.6% Hispanic or Latino, 15.9% Asian, 4.1% White, 60.5% American Indian and Alaska Native, 1.2%	Black or African American, 14.6% Unknown, 3.7% Hispanic or Latino, 16.4% Asian, 3.4% White, 60.7% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between telephone switchboard operator and switchboard operator assistant duties and responsibilities

Telephone switchboard operator example responsibilities.

Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Receive, answer and forward calls on a busy switchboard for doctors, attorneys and numerous businesses.
Work the operator switchboard answering incoming calls and place direct, third party, collect calls and provide customer assistance.
Monitor security equipment and train to contact APD when the situation call for it.
Maintain great customer relations with VIP arrivals

Switchboard operator assistant example responsibilities.

Prepare, manage and distribute substantial amount of complex government paperwork and Medicaid documents; manage and distribute mail to secretaries.
Plan and coordinate logistics and materials for board meetings.
Conduct recruiting, hiring, training and supervise PBX operators
Provide logistics support to the Dallas ISD administration in the event of any issues.
Assist in social media efforts, including maintenance of company Facebook page and implementation of Facebook marketing campaigns using third-party apps.
Direct, supervise and evaluate work activities of admitting and switchboard personnel.

Telephone switchboard operator vs switchboard operator assistant skills

Common telephone switchboard operator skills

Telephone Switchboard, 36%
On-Call Schedules, 21%
Customer Service, 11%
Direct Calls, 8%
Inbound Calls, 6%
Front Desk, 5%

Common switchboard operator assistant skills

Customer Service, 20%
Multi-Line Switchboard, 14%
AFE, 7%
Purchase Orders, 5%
Schedule Appointments, 5%
Financial Transactions, 4%

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Telephone Switchboard Operator vs Switchboard Operator Assistant

Updated January 8, 2025

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