Telephone switchboard operator vs switchboard operator, receptionist

The differences between telephone switchboard operators and switchboard operators, receptionist can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a telephone switchboard operator and a switchboard operator, receptionist. Additionally, a telephone switchboard operator has an average salary of $30,681, which is higher than the $25,889 average annual salary of a switchboard operator, receptionist.

The top three skills for a telephone switchboard operator include telephone switchboard, on-call schedules and customer service. The most important skills for a switchboard operator, receptionist are greeting visitors, data entry, and customer service.

Telephone switchboard operator vs switchboard operator, receptionist overview

	Telephone Switchboard Operator	Switchboard Operator, Receptionist
Yearly salary	$30,681	$25,889
Hourly rate	$14.75	$12.45
Growth rate	-	-
Number of jobs	27,103	95,946
Job satisfaction	4	-
Most common degree	High School Diploma, 32%	High School Diploma, 34%
Average age	53	53
Years of experience	2	2

Telephone switchboard operator vs switchboard operator, receptionist salary

Telephone switchboard operators and switchboard operators, receptionist have different pay scales, as shown below.

	Telephone Switchboard Operator	Switchboard Operator, Receptionist
Average salary	$30,681	$25,889
Salary range	Between $24,000 And $38,000	Between $19,000 And $33,000
Highest paying City	-	Spokane Valley, WA
Highest paying state	-	Washington
Best paying company	-	Spaulding Rehabilitation Hospital
Best paying industry	-	Finance

Differences between telephone switchboard operator and switchboard operator, receptionist education

There are a few differences between a telephone switchboard operator and a switchboard operator, receptionist in terms of educational background:

	Telephone Switchboard Operator	Switchboard Operator, Receptionist
Most common degree	High School Diploma, 32%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Telephone switchboard operator vs switchboard operator, receptionist demographics

Here are the differences between telephone switchboard operators' and switchboard operators, receptionist' demographics:

	Telephone Switchboard Operator	Switchboard Operator, Receptionist
Average age	53	53
Gender ratio	Male, 15.7% Female, 84.3%	Male, 5.8% Female, 94.2%
Race ratio	Black or African American, 14.7% Unknown, 3.6% Hispanic or Latino, 15.9% Asian, 4.1% White, 60.5% American Indian and Alaska Native, 1.2%	Black or African American, 14.6% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 3.8% White, 60.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between telephone switchboard operator and switchboard operator, receptionist duties and responsibilities

Telephone switchboard operator example responsibilities.

Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Receive, answer and forward calls on a busy switchboard for doctors, attorneys and numerous businesses.
Work the operator switchboard answering incoming calls and place direct, third party, collect calls and provide customer assistance.
Monitor security equipment and train to contact APD when the situation call for it.
Maintain great customer relations with VIP arrivals

Switchboard operator, receptionist example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Operate an antique PBX switchboard, in charge of petty cash and responsible for receipt of incoming funds.
Operate PBX switchboard and develop procedure manuals to ensure consistency.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Answer switchboard calls; utilizing effective communication and listening skills.
Serve as face-of- company while receiving in-person visitors and directing incoming calls via switchboard.

Telephone switchboard operator vs switchboard operator, receptionist skills

Common telephone switchboard operator skills

Telephone Switchboard, 36%
On-Call Schedules, 21%
Customer Service, 11%
Direct Calls, 8%
Inbound Calls, 6%
Front Desk, 5%

Common switchboard operator, receptionist skills

Greeting Visitors, 16%
Data Entry, 13%
Customer Service, 12%
Front Desk, 7%
Scheduling Appointments, 5%
Telephone Calls, 4%

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Office and Administrative Industry
Telephone Switchboard Operator
Telephone Switchboard Operator vs Switchboard Operator, Receptionist

Updated January 8, 2025

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