Telephone switchboard operator vs telephone operator

The differences between telephone switchboard operators and telephone operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a telephone operator has an average salary of $31,168, which is higher than the $30,681 average annual salary of a telephone switchboard operator.

The top three skills for a telephone switchboard operator include telephone switchboard, on-call schedules and customer service. The most important skills for a telephone operator are patients, emergency calls, and customer service.

Telephone switchboard operator vs telephone operator overview

	Telephone Switchboard Operator	Telephone Operator
Yearly salary	$30,681	$31,168
Hourly rate	$14.75	$14.98
Growth rate	-	-
Number of jobs	27,103	31,043
Job satisfaction	4	-
Most common degree	High School Diploma, 32%	High School Diploma, 34%
Average age	53	44
Years of experience	2	-

Telephone switchboard operator vs telephone operator salary

Telephone switchboard operators and telephone operators have different pay scales, as shown below.

	Telephone Switchboard Operator	Telephone Operator
Average salary	$30,681	$31,168
Salary range	Between $24,000 And $38,000	Between $25,000 And $38,000
Highest paying City	-	Rochester, NY
Highest paying state	-	Minnesota
Best paying company	-	Mount Auburn Hospital
Best paying industry	-	Telecommunication

Differences between telephone switchboard operator and telephone operator education

There are a few differences between a telephone switchboard operator and a telephone operator in terms of educational background:

	Telephone Switchboard Operator	Telephone Operator
Most common degree	High School Diploma, 32%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Telephone switchboard operator vs telephone operator demographics

Here are the differences between telephone switchboard operators' and telephone operators' demographics:

	Telephone Switchboard Operator	Telephone Operator
Average age	53	44
Gender ratio	Male, 15.7% Female, 84.3%	Male, 22.4% Female, 77.6%
Race ratio	Black or African American, 14.7% Unknown, 3.6% Hispanic or Latino, 15.9% Asian, 4.1% White, 60.5% American Indian and Alaska Native, 1.2%	Black or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%
LGBT Percentage	19%	9%

Differences between telephone switchboard operator and telephone operator duties and responsibilities

Telephone switchboard operator example responsibilities.

Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Receive, answer and forward calls on a busy switchboard for doctors, attorneys and numerous businesses.
Work the operator switchboard answering incoming calls and place direct, third party, collect calls and provide customer assistance.
Monitor security equipment and train to contact APD when the situation call for it.
Maintain great customer relations with VIP arrivals

Telephone operator example responsibilities.

Operate office equipment including, but not limit to, computers, PBX system, fax machine, e-mail.
Programme various PBX computer operate phone system base request such as wake up calls, flight reminders and tour times.
Provide access to telephone interpreters services for visitors and patients with limit English experience highlights.
Input patients personal information into a database, then contact physicians to give patient information.
Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Liaise directly with incoming guests, travel agents, VIP clients and in-house guests to meet guest needs and execute satisfaction.

Telephone switchboard operator vs telephone operator skills

Common telephone switchboard operator skills

Telephone Switchboard, 36%
On-Call Schedules, 21%
Customer Service, 11%
Direct Calls, 8%
Inbound Calls, 6%
Front Desk, 5%

Common telephone operator skills

Patients, 21%
Emergency Calls, 9%
Customer Service, 8%
Phone Calls, 7%
Telephone Calls, 7%
Data Entry, 4%

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Office and Administrative Industry
Telephone Switchboard Operator
Telephone Switchboard Operator vs Telephone Operator

Updated January 8, 2025

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