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The differences between total loss specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a total loss specialist, becoming a resolution specialist takes usually requires 6-12 months. Additionally, a total loss specialist has an average salary of $51,718, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a total loss specialist include customer service, HR and outbound calls. The most important skills for a resolution specialist are patients, phone calls, and appeals.
| Total Loss Specialist | Resolution Specialist | |
| Yearly salary | $51,718 | $38,984 |
| Hourly rate | $24.86 | $18.74 |
| Growth rate | -6% | -4% |
| Number of jobs | 33,617 | 152,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 45% |
| Average age | 44 | 40 |
| Years of experience | 4 | 12 |
As a Total Loss Specialist, your job will involve appraising the damage and determining the salvage value on the total-loss vehicle. You will be tasked with examining the damaged vehicle to ascertain the extent of damage done to its body and structure and other mechanical, electrical, and internal damage. You'd also have to arrange with another appraiser to resolve any disagreement with the shop on the cost of repair after determining the extent of the damage to the vehicle.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Total loss specialists and resolution specialists have different pay scales, as shown below.
| Total Loss Specialist | Resolution Specialist | |
| Average salary | $51,718 | $38,984 |
| Salary range | Between $32,000 And $81,000 | Between $26,000 And $57,000 |
| Highest paying City | - | Ewing, NJ |
| Highest paying state | - | Connecticut |
| Best paying company | - | IBM |
| Best paying industry | - | Finance |
There are a few differences between a total loss specialist and a resolution specialist in terms of educational background:
| Total Loss Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between total loss specialists' and resolution specialists' demographics:
| Total Loss Specialist | Resolution Specialist | |
| Average age | 44 | 40 |
| Gender ratio | Male, 35.7% Female, 64.3% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 14.1% Unknown, 4.4% Hispanic or Latino, 15.7% Asian, 5.4% White, 59.9% American Indian and Alaska Native, 0.5% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 7% |