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The differences between voip engineers and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a voip engineer and a technical support engineer. Additionally, a voip engineer has an average salary of $105,005, which is higher than the $85,716 average annual salary of a technical support engineer.
The top three skills for a voip engineer include unity, unified communications and switches. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Voip Engineer | Technical Support Engineer | |
| Yearly salary | $105,005 | $85,716 |
| Hourly rate | $50.48 | $41.21 |
| Growth rate | 5% | 10% |
| Number of jobs | 36,457 | 184,542 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 63% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A voiceover internet protocol (VoIP) engineer has a couple of responsibilities, including the design, installation, and maintenance of VoIP and telephone systems for both local networks and large networks that cover large regions. Other responsibilities include determining the needs of their company and developing the right network to fit these needs. This position requires expertise in computer science, digital audio hardware, and VoIP software to install cutting-edge technologies.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Voip engineers and technical support engineers have different pay scales, as shown below.
| Voip Engineer | Technical Support Engineer | |
| Average salary | $105,005 | $85,716 |
| Salary range | Between $75,000 And $146,000 | Between $61,000 And $119,000 |
| Highest paying City | Davis, CA | San Francisco, CA |
| Highest paying state | Oregon | Washington |
| Best paying company | The Citadel | Meta |
| Best paying industry | Internet | Technology |
There are a few differences between a voip engineer and a technical support engineer in terms of educational background:
| Voip Engineer | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 63% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between voip engineers' and technical support engineers' demographics:
| Voip Engineer | Technical Support Engineer | |
| Average age | 43 | 42 |
| Gender ratio | Male, 91.3% Female, 8.7% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 8.3% Unknown, 5.0% Hispanic or Latino, 12.0% Asian, 12.3% White, 62.0% American Indian and Alaska Native, 0.3% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |