911 emergency dispatcher vs emergency dispatch operator

The differences between 911 emergency dispatchers and emergency dispatch operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency dispatch operator has an average salary of $45,398, which is higher than the $36,782 average annual salary of a 911 emergency dispatcher.

The top three skills for a 911 emergency dispatcher include EMS, computer aided dispatch and NCIC. The most important skills for an emergency dispatch operator are departmental procedures, emergency dispatch, and customer service.

911 emergency dispatcher vs emergency dispatch operator overview

	911 Emergency Dispatcher	Emergency Dispatch Operator
Yearly salary	$36,782	$45,398
Hourly rate	$17.68	$21.83
Growth rate	4%	4%
Number of jobs	27,140	48,634
Job satisfaction	-	-
Most common degree	High School Diploma, 30%	High School Diploma, 34%
Average age	39	39
Years of experience	-	-

911 emergency dispatcher vs emergency dispatch operator salary

911 emergency dispatchers and emergency dispatch operators have different pay scales, as shown below.

	911 Emergency Dispatcher	Emergency Dispatch Operator
Average salary	$36,782	$45,398
Salary range	Between $27,000 And $49,000	Between $32,000 And $64,000
Highest paying City	Minneapolis, MN	-
Highest paying state	Pennsylvania	-
Best paying company	Clark County	-
Best paying industry	Government	-

Differences between 911 emergency dispatcher and emergency dispatch operator education

There are a few differences between a 911 emergency dispatcher and an emergency dispatch operator in terms of educational background:

	911 Emergency Dispatcher	Emergency Dispatch Operator
Most common degree	High School Diploma, 30%	High School Diploma, 34%
Most common major	Criminal Justice	Business
Most common college	-	-

911 emergency dispatcher vs emergency dispatch operator demographics

Here are the differences between 911 emergency dispatchers' and emergency dispatch operators' demographics:

	911 Emergency Dispatcher	Emergency Dispatch Operator
Average age	39	39
Gender ratio	Male, 26.8% Female, 73.2%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between 911 emergency dispatcher and emergency dispatch operator duties and responsibilities

911 emergency dispatcher example responsibilities.

Help deliver several healthy babies with the assistance of the 911 EMD cards.
Help callers perform CPR, Heimlich maneuver, and other lifesaving measures of injure subjects.
Answer emergency and non-emergency calls and dispatch the appropriate department whether it be police, fire, or ems.
Operate a nationwide computerize crime information system (NCIC) to all criminal justice agencies-local, state and federal.
Log warrant entries, missing persons, and stolen vehicles as well as other miscellaneous items into the national NCIC program.
Administer CPR instructions to numerous third party individuals.

Emergency dispatch operator example responsibilities.

Train in first responder, CPR, hazmat, wreckmaster.
Educate customers in event history, update data, and troubleshoot their alarm system.
Analyze, troubleshoot and resolve customer telephone inquiries regarding billing issues, service offerings, and equipment usage.
Deploy fire, police, EMT workers to designate locations to assist with crime, injuries, or fire.
Have current appropriate plans, procedures, guidance and laws issue by the county and FEMA available within the EOC.
Answer emergency calls/dispatch police fire and sheriff, enter and cancel stolen property and vehicles, run criminal history

911 emergency dispatcher vs emergency dispatch operator skills

Common 911 emergency dispatcher skills

EMS, 12%
Computer Aided Dispatch, 10%
NCIC, 6%
CAD, 6%
Public Safety Agencies, 6%
Law Enforcement Agencies, 5%

Common emergency dispatch operator skills

Departmental Procedures, 15%
Emergency Dispatch, 13%
Customer Service, 11%
Inbound Calls, 10%
Outbound Calls, 10%
Customer Satisfaction, 6%

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Office and Administrative Industry
911 Emergency Dispatcher
911 Emergency Dispatcher vs Emergency Dispatch Operator

Updated January 8, 2025

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