911 emergency dispatcher vs emergency telecommunications dispatcher

The differences between 911 emergency dispatchers and emergency telecommunications dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency telecommunications dispatcher has an average salary of $38,561, which is higher than the $36,782 average annual salary of a 911 emergency dispatcher.

The top three skills for a 911 emergency dispatcher include EMS, computer aided dispatch and NCIC. The most important skills for an emergency telecommunications dispatcher are EMS, computer aided dispatch, and CPR.

911 emergency dispatcher vs emergency telecommunications dispatcher overview

	911 Emergency Dispatcher	Emergency Telecommunications Dispatcher
Yearly salary	$36,782	$38,561
Hourly rate	$17.68	$18.54
Growth rate	4%	4%
Number of jobs	27,140	27,658
Job satisfaction	-	-
Most common degree	High School Diploma, 30%	Bachelor's Degree, 38%
Average age	39	39
Years of experience	-	-

911 emergency dispatcher vs emergency telecommunications dispatcher salary

911 emergency dispatchers and emergency telecommunications dispatchers have different pay scales, as shown below.

	911 Emergency Dispatcher	Emergency Telecommunications Dispatcher
Average salary	$36,782	$38,561
Salary range	Between $27,000 And $49,000	Between $28,000 And $51,000
Highest paying City	Minneapolis, MN	-
Highest paying state	Pennsylvania	-
Best paying company	Clark County	-
Best paying industry	Government	-

Differences between 911 emergency dispatcher and emergency telecommunications dispatcher education

There are a few differences between a 911 emergency dispatcher and an emergency telecommunications dispatcher in terms of educational background:

	911 Emergency Dispatcher	Emergency Telecommunications Dispatcher
Most common degree	High School Diploma, 30%	Bachelor's Degree, 38%
Most common major	Criminal Justice	Criminal Justice
Most common college	-	-

911 emergency dispatcher vs emergency telecommunications dispatcher demographics

Here are the differences between 911 emergency dispatchers' and emergency telecommunications dispatchers' demographics:

	911 Emergency Dispatcher	Emergency Telecommunications Dispatcher
Average age	39	39
Gender ratio	Male, 26.8% Female, 73.2%	Male, 27.9% Female, 72.1%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between 911 emergency dispatcher and emergency telecommunications dispatcher duties and responsibilities

911 emergency dispatcher example responsibilities.

Help deliver several healthy babies with the assistance of the 911 EMD cards.
Help callers perform CPR, Heimlich maneuver, and other lifesaving measures of injure subjects.
Answer emergency and non-emergency calls and dispatch the appropriate department whether it be police, fire, or ems.
Operate a nationwide computerize crime information system (NCIC) to all criminal justice agencies-local, state and federal.
Log warrant entries, missing persons, and stolen vehicles as well as other miscellaneous items into the national NCIC program.
Administer CPR instructions to numerous third party individuals.

Emergency telecommunications dispatcher example responsibilities.

Perform EMD protocols for injure subscribers.
Provide assistance in accordance with state mandates of EMD.
Provide medical instruction to those on the scene of the emergency until the EMT's arrive.
Display patience, caring, and understanding until police, fire, or ems arrive on the scene.
Help the caller stay calm if need and give verbal directions such as CPR, gunshot victim, seizures, etc.
Operate NC DCI system within DCI and agency protocols, disseminate information to appropriate officers, and effect entries into NCIC.

911 emergency dispatcher vs emergency telecommunications dispatcher skills

Common 911 emergency dispatcher skills

EMS, 12%
Computer Aided Dispatch, 10%
NCIC, 6%
CAD, 6%
Public Safety Agencies, 6%
Law Enforcement Agencies, 5%

Common emergency telecommunications dispatcher skills

EMS, 13%
Computer Aided Dispatch, 11%
CPR, 9%
Public Safety Agencies, 7%
CAD, 6%
NCIC, 5%

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Office and Administrative Industry
911 Emergency Dispatcher
911 Emergency Dispatcher vs Emergency Telecommunications Dispatcher

Updated January 8, 2025

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