Customer Service Representative
Account representative job in Maryland Heights, MO
Waterway is hiring Customer Service Associates at our Westport location! Join our Team - Every day is an opportunity to Shine!
Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!
You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!
Compensation: Average $19/hour ($16 base + sales bonus guaranteed at $2/hr for first 90 days).
Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.
Location: Waterway Westport - 11988 Westline Ind. Dr. Maryland Heights, MO 63146. Other locations across St. Louis available.
What else you'll enjoy:
People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.
Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers.
Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
Flexible Scheduling - variable schedules built around your availability.
Perks and Discounts - free carwashes plus fuel and retail store discounts
Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.
Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.
Waterway is proud to be recognized a multi-time USA Today and St. Louis Post Dispatch Top Workplace as voted by our team members!
Qualifications:
What you need:
Be friendly and engaging! A positive attitude and a will to succeed!
No experience required. Experience in customer service, retail, or sales preferred.
Minimum Requirements:
Current and valid drivers' license;
Professional demeanor, behavior, and appearance in accordance with company policy;
Ability to perform all essential functions safely without endangering oneself or others;
Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:
What You'll Do - The Details:
Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
Car Washes - identify customer needs and present complimentary solutions.
Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
Other Functions
Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
Perform various transactional functions to meet customer demand and store staffing needs.
Various other functions as identified and directed by management.
Physical Requirements:
Work Environment/Physical Demands
Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
Cognitive - perform arithmetic calculations and operate data entry devices.
Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:
If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (***********************). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.
Auto-ApplyCustomer Service Representative
Account representative job in Kirkwood, MO
Waterway is hiring Customer Service Associates at our Kirkwood location! Join our Team - Every day is an opportunity to Shine!
Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!
You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!
Compensation: Average $18/hour ($16 base + sales bonus guaranteed at $2/hr for first 90 days).
Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.
Location: Waterway Kirkwood - 10850 Manchester Rd. Kirkwood, MO 63122. Other locations across St. Louis available.
What else you'll enjoy:
People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.
Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers.
Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
Flexible Scheduling - variable schedules built around your availability.
Perks and Discounts - free carwashes plus fuel and retail store discounts
Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.
Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.
Waterway is proud to be recognized a multi-time USA Today and St. Louis Post Dispatch Top Workplace as voted by our team members!
Qualifications:
What you need:
Be friendly and engaging! A positive attitude and a will to succeed!
No experience required. Experience in customer service, retail, or sales preferred.
Minimum Requirements:
Current and valid drivers' license;
Professional demeanor, behavior, and appearance in accordance with company policy;
Ability to perform all essential functions safely without endangering oneself or others;
Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:
What You'll Do - The Details:
Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
Car Washes - identify customer needs and present complimentary solutions.
Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
Other Functions
Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
Perform various transactional functions to meet customer demand and store staffing needs.
Various other functions as identified and directed by management.
Physical Requirements:
Work Environment/Physical Demands
Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
Cognitive - perform arithmetic calculations and operate data entry devices.
Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:
If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (***********************). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.
Auto-ApplyBilling/Scheduling Associate II - Orthopedic Surgery
Account representative job in Creve Coeur, MO
Scheduled Hours40Obtains insurance information and referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.Job Description
Primary Duties & Responsibilities:
Obtains insurance information from patients and counsels alternative ways for financial assistance.
Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
Provides patient scheduling services to include collecting demographics and insurance registration.
Reviews schedule for new patients and makes updates when necessary.
Calls patients with appointment time reminders; obtains insurance information and referral forms. Processes internal physician referrals for clinical care.
Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Works with others to solve moderately complex problems.
Explains billing process to other staff; assists with basic account maintenance activities.
Assists patients with insurance questions regarding the billing process.
Assists staff with sending out reminder cards and other scheduling duties. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
May make daily edits and temporary changes to provider scheduling templates based on physician input.
Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions:
Normal office environment.
Physical Effort:
Typically sitting at desk or table.
Repetitive wrist, hand or finger movement.
Equipment:
Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications/Professional Licenses:
No specific certification/professional license is required for this position.
Work Experience:
Relevant Experience (3 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.More About This JobWashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred Qualifications
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, Third Party ClaimsGradeG06-HSalary Range$17.87 - $27.06 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: ******************************
EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
Auto-ApplyAccount Services Representative
Account representative job in Union, MO
Job Details Union, MO Full Time Retail BankingDescription
We have a great opportunity for an energetic, motivated, community-oriented individual interested in joining the UBU team as Account Services Representative.
Responsibilities include promoting business for the Bank by delivering an excellent customer service experience to our existing clients and to potential clients.
Essential Duties:
Assist customers with opening new accounts such as Checking, Savings, Certificates, IRA's, Safe Deposit Box, ATM/Debit/Gift Cards and providing assistance regarding account information.
Perform account maintenance of all deposit accounts.
In depth knowledge of all products offered (ex: Internet Banking, Bill Pay)
Answer inquiries from customers regarding balancing check books, account information.
Cross selling all products. (Internet Banking, Mobile Banking, Mobile Capture, Bill Pay, My Business Banking, Merchant Capture and any other product the bank may offer)
Process returned mail, check orders and address changes.
Maintenance of Safe Deposit Box. (Drilling, sending out notices, past dues, and swapping keys).
Maintain and update customer information into 360View (CRM).
Address and resolve customer issues in a timely manner.
Participate in promotional events and campaigns. If goals are given-expected to meet them.
Attend monthly department meetings to discuss changes.
UBU offers comprehensive benefits package and perks: paid time off; paid childbirth/parental leave; health, vision, dental, life insurance; employee assistance program; 401K plan; professional development opportunities; gym reimbursement; monthly lunch n learn program; volunteer opportunities; work-life balance; and more.
Qualifications
What Makes You Stand Out: The ideal candidate has exceptional customer service skills; detail oriented; ability to communicate effectively (oral and in writing); ability to organize and prioritize to meet deadlines; previous banking experience preferred.
Our UNITED Core Values will tell you who we are:
U - Understanding (because UNDERSTANDING the needs and views of others leads to effective communication and respect).
N - Neighborly (because being NEIGHBORLY and serving our community is essential to our success).
I - Integrity (because having INTEGRITY builds trustworthy relationships).
T - Teamwork (because when we work and adapt as a TEAM we can outperform our competition).
E - Energy (because working in an ENERGETIC environment makes work fun).
D - Dependability (because being DEPENDABLE helps us achieve our goals and promotes accountability).
United Bank of Union is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
FDIC Member
Data Entry
Account representative job in Saint Louis, MO
Title: Data Entry. Contract Duration: 3 Months Contract(Open for Extension) Work Schedule: 8 hours M-F with a varied schedule between the hours of 6:30am-5pm.
Job Description:
Input information from a variety of sources into a computer database. May take customer orders and enter them into a pre-established tracking system. Verify recorded information to ensure accuracy and completeness of data. Identify and correct errors. Update files and records. Assemble, batch, and distribute data.
For Support Specialist roles ONLY:
• Previous clinical data entry preferred
Specific Job Duties:
• Imaging and indexing of paper DCT's received via mail
• Answer questions on DCT entry process and the query resolution process on an ongoing basis
For Clinical Safety Data Associate Roles ONLY:
Safety Data Associate
Brief Description:
Performs data entry functions and other data functions for the Safety Department
Requirements:
• Fluent in English; additional languages a plus, but not required
• Strong computer skills
• Scientific knowledge preferred, but not mandatory
• Clinical Research experience preferred, but not mandatory
Specific Job Duties:
• Support the Safety Managers/Safety Scientists
• Interact with the Safety Managers/Safety Scientists to discuss ongoing projects
• Be aware of and maintain the workflow and timelines for each project
• Enter data into safety database with accuracy
• Ensure filing of all documents and organize all filing systems
• Interact with staff, clients or partners to ensure case information is adequate and accurate
• Perform quality control on entered cases to ensure cases meet highest standards
• Participate in and contribute to team meetings
• Other duties assigned by management
• Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues. Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear
• Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system. Maintain accurate and complete documentation of all applications, mailers, orders, enrollment forms and new patients. Process order rejections and follow-up activities.
• Efficiently perform specialized functions for each program with a high level of accuracy
• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
Qualifications
Data entry experience
Additional Information
Thanks & Regards,
Mahesh Kumar
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
****************************
Easy ApplyAccount Representative - Uncapped Commission
Account representative job in Saint Louis, MO
Country USA State Missouri City St Louis Descriptions & requirements About the role: The Account Representative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365.
What's in it for you:
* $40,000 minimum annual salary
* Uncapped commission opportunity
* Want to know what the top 20% earn? Ask your recruiter
Who we're looking for:
* You compete daily in a fast-paced, high-energy environment
* You're self-motivated, set ambitious goals and work relentlessly to achieve them
* You're coachable, but also independent and assertive in solving problems
* You're eager to develop complex logistics solutions while delivering great customer service
* College degree preferred, but not required
* Military veterans encouraged to apply
What you'll do:
* Communicate with the sales team and customers as the subject matter expert to build and maintain relationships
* Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time
* Work with the sales team to provide and negotiate competitive pricing
* Input, update and manage shipment information in our state-of-the-art systems
* Collaborate with the support team to guarantee each shipment is serviced properly
* Assist with billing and accounting responsibilities as needed
What you need:
* Elite work ethic, 100% in-office, expected to go above and beyond
* Extreme sense of urgency to efficiently juggle dynamic operations
* Strong communication skills with ability to handle conflict
* Solution-focused mindset and exceptional customer service
* Ability to work with the latest technologies
Why TQL:
* Certified Great Place to Work with 800+ lifetime workplace award wins
* Outstanding career growth potential with a structured leadership track
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Where you'll be: 200 North Broadway, St Louis, Missouri 63102
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
Billing Coordinator (Legal) - St. Louis
Account representative job in Saint Louis, MO
Job DescriptionBilling Coordinator (3 Openings) - Denver, Kansas City, St. Louis (Clayton), or Dallas | Hybrid
Direct Counsel is representing an Am Law 100 firm seeking three Billing Coordinators to join its growing finance team. These positions are open in the firm's Denver, Kansas City, St. Louis (Clayton), and Dallas offices, offering a hybrid work schedule. The firm is expanding its department following internal restructuring and is seeking detail-oriented, high-performing professionals with strong legal billing experience in a large law firm environment.
Position Overview
The Billing Coordinator will be responsible for managing high-volume billing processes for a designated group of attorneys, handling approximately 700-1,000 prebills per billing cycle and supporting 25-30 billing attorneys. This role requires precision, professionalism, and a commitment to accuracy and timeliness in all aspects of the billing cycle.
Key Responsibilities
Prepare, edit, and finalize monthly prebills and invoices in compliance with client billing guidelines.
Coordinate with attorneys and administrative staff to ensure accurate time entry and prompt billing.
Submit electronic invoices through various e-billing platforms and monitor approvals.
Research and resolve billing discrepancies, ensuring adherence to firm and client requirements.
Collaborate with the finance team to streamline billing workflows and improve efficiency.
Maintain detailed billing records and produce periodic reports as needed.
Qualifications
Minimum 3 years of legal billing experience in a large law firm setting is required.
Experience supporting 25-30 attorneys and managing 700-1,000 prebills per billing cycle.
Proficiency with Elite 3E, Aderant, or similar legal billing software.
Strong attention to detail, organization, and accuracy in a fast-paced, deadline-driven environment.
Excellent communication and problem-solving skills.
Demonstrated longevity in previous roles - the firm values candidates seeking long-term career stability.
Compensation & Benefits
Salary Range: $60,000 - $90,000 (higher end for top performers).
Competitive benefits package including medical, dental, vision, life insurance, 401(k) with matching, paid time off, and hybrid work flexibility.
RCM Billing & Collections Specialist
Account representative job in Alton, IL
is to create claims invoices to 3
rd
party insurance carriers for commercial products and to monitor aging to ensure proper and timely payment.
Responsible for correcting claim data in Acuity Logic system prior to billing for specified plans
Responsible for submitting both paper and electronic claims in Acuity Logic for specified plans to 3
rd
party carriers timely
Responsible for submitting manual vouchers and invoices to plans that don't accept claim forms in a timely manner
Maintain and report personal KPI data to Manager on a weekly basis
Responsible for interpreting and following up on claim denials from 3
rd
Party carriers for specified plans
Responsible for monitoring the aging of specified plans to ensure prompt and accurate payment for specified plans
Develops expertise in specific plans assigned to the position and acts as a department and company resource for questions relating to billing of these plans
Assist AR Manager and Commercial Claim Supervisor on special projects as needed.
Communicates all system, site, and billing company issues to the AR Manager on a timely basis to allow management oversight and proper resource planning
Be a resource for retail units for questions relating to billing
Makes recommendations for efficiencies, processes, etc. which will deliver quality, cost savings, and/or profitability improvements within the department and / or across the organization
Electrical Sales Representative
Account representative job in Saint Louis, MO
Yellowstone Local is proud to represent Potts Electric, an industry leader in residential electrical services.
Looking to turn your sales skills into serious earning potential? Join a team that rewards performance, values integrity, and backs you with the tools you need to thrive.
What's in it for You?
Compensation: $35-$45/hour base pay, with additional performance-based earning opportunities; total income will vary based on results
Performance Bonuses
Hiring Incentive: Up to $5,000 bonus (paid in two installments: 50% after 90 days, 50% after 180 days)
Work Schedule: Full-time, Monday to Friday with occasional evenings and weekends as needed
Perks & Benefits:
401(k) with company match
Medical, dental, and vision coverage
Life insurance
Paid holidays and PTO (PTO begins after 90 days)
Company-paid uniforms
Fuel card provided
Relocation assistance available
Company-issued laptop or tablet
Access to ongoing training and career development
Why You'll Love It Here
Be part of one of the fastest-growing residential electrical companies in the Midwest
Join a locally owned team that's built on trust, quality service, and doing the right thing
Leadership that supports your success and invests in your growth
This is more than a sales role, it's a career with real potential for advancement
Real earning potential of 200k+
Your New Role
You'll represent Potts Electric across the St. Louis Metro area (based out of Fenton, MO), meeting directly with homeowners to deliver custom solutions for their electrical needs. From consultation to close, you'll be the trusted advisor who guides clients to the right choice.
Daily Responsibilities:
Conduct on-site consultations to understand customer needs
Offer personalized solutions and explain project options clearly
Create and present accurate, professional estimates
Manage follow-ups and maintain communication throughout the customer journey
Collaborate with office and installation teams to ensure seamless project handoffs
Keep accurate records and contribute feedback to improve processes
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Proven experience in residential electrical sales (HVAC, solar, or roofing sales are not equivalent)
Strong interpersonal and communication skills
Confident presenting solutions and closing in-person deals
Familiar with ServiceTitan or similar CRM/estimating platforms
Valid driver's license and reliable transportation
Self-driven, coachable, and excited to work in a performance-focused environment
Potts Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow
Collections/Billing Clerk - Part-time
Account representative job in Union, MO
Job Description
NATURE OF WORK
Under general supervision provides customer service and assistance to taxpayers in person and over the phones; collects and processes electronic, mailed in, and in person tax payments; documents all payments received.
ESSENTIAL FUNCTIONS:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Provides customer service in person. Collects current and delinquent taxes, to include merchant, personal property, levee, and real estate taxes; enters payments into computer system; prepares copies of receipts and unpaid bills; verifies taxpayers' current address and updates database as needed determines tax free eligibility and issues no tax cards as appropriate
Issues Merchant licenses and Auctioneer licenses.
Answers phones; responds to questions from taxpayers, loan and title companies, and other outside agencies; provides information about taxes to taxpayers
Opens and sorts mail; verifies sender addresses and processes payments received.
Balances cash drawers daily; runs credit reports; documents amount in each drawer and compares to receipts; prepares deposits slips.
Orders and maintains office supplies; schedules office equipment maintenance; creates purchase orders for vendors.
Files bankruptcy paperwork with the U.S. Courts; makes payments when funds are received; issues bankruptcy waivers
Responds to inquiries from staff, taxpayers, and other agencies.
Performs other duties as assigned.
WORKING ENVIRONMENT / PHYSICAL DEMANDS:
Work is performed in a standard office environment and involves sitting for extended periods of time, standing, walking, bending reaching, and lifting of objects up to 25 pounds.
EMPLOYMENT STANDARDS:
High School Diploma or GED equivalent; AND two (2) years of general accounting or bookkeeping experience.
Depending on area of assignment, a valid Driver's License, Notary Public License, and/or other specialized certifications may be required.
Must be bonded by the state of Missouri.
KNOWLEDGE AND SKILLS REQUIRED:
Knowledge of:
Missouri State statutes.
Modern office practices and procedures.
Accounting principles and practices.
Customer service and telephone etiquette and practices.
County and department policies and procedures.
Skills in:
Communicating clearly both verbally and in writing.
Maintaining accurate records and filing systems.
Establishing and maintaining effective working relationships.
Completing mathematical calculations.
Operating a computer including standard software, and some specialized software.
Utilizing standard office equipment.
Handling and documenting money with accuracy.
Collections/Billing Clerk - Part-time
Account representative job in Union, MO
NATURE OF WORK
Under general supervision provides customer service and assistance to taxpayers in person and over the phones; collects and processes electronic, mailed in, and in person tax payments; documents all payments received.
ESSENTIAL FUNCTIONS:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Provides customer service in person. Collects current and delinquent taxes, to include merchant, personal property, levee, and real estate taxes; enters payments into computer system; prepares copies of receipts and unpaid bills; verifies taxpayers' current address and updates database as needed determines tax free eligibility and issues no tax cards as appropriate
Issues Merchant licenses and Auctioneer licenses.
Answers phones; responds to questions from taxpayers, loan and title companies, and other outside agencies; provides information about taxes to taxpayers
Opens and sorts mail; verifies sender addresses and processes payments received.
Balances cash drawers daily; runs credit reports; documents amount in each drawer and compares to receipts; prepares deposits slips.
Orders and maintains office supplies; schedules office equipment maintenance; creates purchase orders for vendors.
Files bankruptcy paperwork with the U.S. Courts; makes payments when funds are received; issues bankruptcy waivers
Responds to inquiries from staff, taxpayers, and other agencies.
Performs other duties as assigned.
WORKING ENVIRONMENT / PHYSICAL DEMANDS:
Work is performed in a standard office environment and involves sitting for extended periods of time, standing, walking, bending reaching, and lifting of objects up to 25 pounds.
EMPLOYMENT STANDARDS:
High School Diploma or GED equivalent; AND two (2) years of general accounting or bookkeeping experience.
Depending on area of assignment, a valid Driver's License, Notary Public License, and/or other specialized certifications may be required.
Must be bonded by the state of Missouri.
KNOWLEDGE AND SKILLS REQUIRED:
Knowledge of:
Missouri State statutes.
Modern office practices and procedures.
Accounting principles and practices.
Customer service and telephone etiquette and practices.
County and department policies and procedures.
Skills in:
Communicating clearly both verbally and in writing.
Maintaining accurate records and filing systems.
Establishing and maintaining effective working relationships.
Completing mathematical calculations.
Operating a computer including standard software, and some specialized software.
Utilizing standard office equipment.
Handling and documenting money with accuracy.
Auto-ApplyBilling Representative
Account representative job in Alton, IL
We are seeking a detail-oriented, customer-focused Billing Representative to support our billing team. This role involves managing billing queues, resolving minor discrepancies, assisting staff and providers with routine billing questions, and supporting smooth clinic operations. This position is ideal for someone with some billing or healthcare office experience who wants to contribute in a fast-paced, team-oriented environment.
Billing Representative Essential Responsibilities (other duties may be assigned):
Manage and monitor daily billing queues to ensure timely follow-up
Respond to incoming billing-related phone calls from patients and providers
Research and resolve minor billing discrepancies
Assist with patient account reviews and follow-up on outstanding balances
Work collaboratively with clinic staff and providers to answer routine billing questions
Cross-train in clinic administrative tasks as needed
Escalate complex billing issues to senior staff
Maintain accurate records of billing communications and activities
Provide excellent customer service in all interactions
Billing Representative Required Skills and Experience:
High school diploma or equivalent required
1+ years of billing or healthcare office experience preferred
Strong attention to detail and organizational skills
Good verbal and written communication skills
Ability to manage multiple tasks and prioritize effectively
Comfortable using computer software, including Microsoft Office (Word, Excel, Outlook)
Friendly, professional, and customer-service oriented
Billing Representative Physical Requirements:
The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:
Sit, talk, hear, and use hands to write, type, or operate office equipment
Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
Perform repetitive motions, including reaching overhead and typing
Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
Maintain peripheral vision, depth perception, and focus adjustments
Billing Representative Benefits Offered:
Health Insurance (Single & Family plans available)
Life Insurance
Disability Insurance
401(k) Plan with Company Match
Employee Discount Program
Paid Time Off (PTO)
Paid Holidays
Pre-Sales Screener Representative - Fenton
Account representative job in Fenton, MO
CarShield is seeking talent to join its growing Pre-Sales team. This role is responsible for having the initial conversation with prospective customers, qualifying leads, and setting up customers with our Sales department. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and bonus potential!
Reporting to the Pre-Sales Screener Manager, this position is responsible for:
Gathering key information from prospective customers and supporting their transition to the Sales team.
Maintaining a consistently positive attitude and customer first approach to deliver an exceptional customer experience.
Maintaining current knowledge of products and services offered.
Other tasks as assigned.
Pay Rate and Benefits for Pre-Sales Screener Representative:
$17/hour, plus performance bonus! (Average ~$20/hour)
Group Insurance (Medical, Dental, Vision, Life, etc.).
401k with Employer Match.
Paid Time Off at 6 months.
Discounted CarShield policies.
Discounted Tuition at Lindenwood University.
Professional development opportunities.
Basketball, and other recreation available on-site.
Fitness facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters).
And more!
Requirements:
Requirements for Pre-Sales Screener Representative:
Ability to work fully on-site.
Strong attention to detail and the ability to follow directions.
Ability to present oneself well over the phone.
Excellent customer service skills.
Strong communication skills.
Highly coachable.
Ability to effectively multi-task.
Willingness to work 1-2 Saturday(s) per month.
Experience in a call center a plus (training will be provided).
Basic computer and typing skills.
Bilingual (English/Spanish) a plus.
Compensation details: 17-28 Hourly Wage
PIc65d5e5b079d-31181-38968961
Billing Specialist-Days
Account representative job in Granite City, IL
Job Description
We are Gateway Regional Medical Center
Our mission is to provide compassionate, high-quality healthcare services to our community, promoting wellness and healing through innovative treatments, advanced technology, and a dedicated team of professionals. We are committed to fostering a culture of respect, integrity, and excellence, ensuring that every patient receives personalized care in a safe and nurturing environment. Together, we strive to enhance the health and well-being of those we serve and to be a trusted partner in their journey to better health.
Position Overview:
Billing Specialists are responsible for reviewing and contacting patients for prior balances. Review insurance eligibility to make sure claims are sent to the appropriate payer. Monitoring outstanding accounts and reviewing for accuracy and completeness. Completed timely and accurate billing for designated payer class ensuring all claims are submitted within the two day benchmark of receipt. Monitors outstanding accounts and works denied claims. Completes Refunds. Understands edits and reports. Receives and answers billing related inquiries. Completes other tasks as assigned by Manager.
Specifics:
-Position: Billing Specialist
-Department: Business Office
-Location: Gateway Regional Medical Center 2100 Madison Ave. Granite City, IL 62040 * Not Remote*
-Position Status: Full-time
-Work Schedule: Days, 40hrs/wk Monday-Friday
Education Qualifications:
Required: High School Graduate or equivalent
Experience Qualifications:
Minimum 2-years Medicaid billing experience in an acute care facility
Working knowledge of Common Procedural Terminology (CPT) and ICD10 Codes
Working knowledge of Federal, State, and Commercial billing guidelines
Ability to handle multiple tasks simultaneously and concentrate in a busy environment
Ability to use common computer system and business software
Company Benefits:
Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance plans. Click Benefits Guide to see all available
Retirement savings plan with employer matching
Vacation time and holiday pay
Shift differentials
Supportive and inclusive work environment
Pay Range:
The pay range for this position is $16.20 - 24.30 per hour.
Disclaimer: Pay is determined based on various factors, including education level, years of experience, relevant certifications, and specific skills related to the position. The final compensation package will be discussed with Human Resources to ensure fairness and alignment with the candidate's qualifications.
Billing Specialist
Account representative job in Chesterfield, MO
Soleo Health is seeking a Billing Specialist to support our Specialty Infusion Pharmacy in Chesterfield, MO. Join us in Simplifying Complex Care!
Home infusion experience required and must work Monday-Friday 8a-4:30p Eastern at our Chesterfield office as needed.
Soleo Health Perks:
Competitive Wages
401(k) with a Match
Referral Bonus
Paid Time Off
Great Company Culture
Annual Merit Based Increases
No Weekends or Holidays
Paid Parental Leave Options
Affordable Medical, Dental, and Vision Insurance Plans
Company Paid Disability and Basic Life Insurance
HSA and FSA (including dependent care) Options
Education Assistance Program
The Position:
The Billing Specialist will primarily be responsible for insurance and self-pay billing, excluding Medicare. This role is also responsible for submitting electronic and paper claims. Follows up with clearing house vendors on accepted and working rejections. Responsibilities include:
Preparation of accurate medical claims based on contracted agreements for services to various payers (e.g. Commercial Payers, Government Payers, Employer/ Institutional Payers).
Reviewing and identifying claims pricing discrepancies based on updates/changes to fee schedules.
Creates and submits secondary electronic pharmacy and medical claims in a timely manner.
Billing of manufacturer copays, which includes entering the necessary information into portal or billing via paper at time of initial billing.
Monitors billing requirements pursuant to contracts with third party payers or government programs.
Answer insurance/billing questions from branch staff and help educate.
Review information from electronic medical records in patient account (IE: auth, benefit verification, orders, accounts receivable, etc.) to ensure preparation and submission of clean claims.
Perform routine revenue review of claims billed within the current month.
Answering incoming calls and triage if necessary.
Create claim batches and process them via electronic submission.
Manually process any claims that are not eligible for electronic billing. Identify any claims that need attention, make corrections, and resubmit.
Ensure coding to the highest level of specificity and for maximum reimbursement by third party payers.
Daily review and follow up of unbilled delivery tickets in billing review and ready to bill queues.
Accurately notate patient accounts to reflect all actions made including marginal, split claim notes, missing COGS, etc.
Coordinates with the pharmacy team daily to ensure any PBM issues are addressed and resolved, accepted into revenue and billed timely.
Effectively utilize time and resources to meet performance goals.
Provides exceptional Customer service to internal and external customers.
Ensures compliance with federal, state, and local governments, third party contracts, and company policies.
Monitoring the unbilled-pending invoices queues and communicate to the branch on missing or needed documents or information.
Maintain current knowledge of departmental and organizational policies.
Schedule:
Monday-Friday 8a-4:30p Eastern in Chesterfield as needed
Requirements
Home infusion experience required.
High School Diploma or equivalent. 1+ years' experience in medical billing preferred.
Knowledge of HCPC coding and medical terminology.
Experience providing customer service to internal and external customers.
Must be dependable. Excellent phone and email communication skills.
Working knowledge of ICD10, CPT, NCCI; must be familiar with modifier application and standard billing regulations.
The ideal candidate will have experience with infusion and specialty pharmacy billing
About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!
Soleo's Core Values:
Improve patients' lives every day
Be passionate in everything you do
Encourage unlimited ideas and creative thinking
Make decisions as if you own the company
Do the right thing
Have fun!
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
Keywords: billing, accounts receivable, now hiring, hiring immediately, representative
Invoice Specialist
Account representative job in Saint Louis, MO
Job Description
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
Overhead Door Company of St. Louisâ„¢, a DH Pace Company, Inc. is seeking to hire an Invoice Specialist in St. Louis, MO! This is a great opportunity for a detail oriented, organized individual to join a team of dedicated professionals. This role will perform billing functions, such as researching billing history, posting invoices, preparing, and validating billing feeds, performing analysis to determine data errors, and leading the corrections of the data prior to invoicing clients.
Job Responsibilities:
Ensures excellent customer service through fast and accurate processing of service, communication and coordinating with other departments to resolve inquiries.
May mentor or give direction to team members and provide training on best practices.
Coordinate with operations team to review Special Pricing Agreement for updates.
Track jobs for billing balance and monthly cutoff billing dates, ensuring they are met.
Review and analyze monthly reports to identify potential errors and trends; take action to resolve as appropriate.
Handle internal and external escalations as necessary.
Ability to work overtime as required.
Other duties as may be assigned.
Job Requirements:
Expert attention to detail and great customer service skills.
Comfortable working independently and with a team.
Prioritize tasks and possess strong analytical skills.
Ability to multi-task and work efficiently in a fast-paced environment.
Strong Microsoft Office and computer skills.
Excellent communication skills.
Previous billing experience.
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Collections Representative
Account representative job in Chesterfield, MO
There is an immediate opening in the Collections department for a full-time collector. The ideal candidate will have past experience in collections, be proficient in Microsoft Word and Excel, possess excellent communication and organizational skills and be detail oriented. Job duties would include calling on past accounts and various other tasks.
Specialist Billing
Account representative job in East Alton, IL
**Discover a more connected career** A successful Billing Specialist shall coordinate with billing personnel, project supervisors, and project analysts, and customer to set up, maintain, report, invoice, and closeout multiple projects. Organize and develop the materials/labor units from new Purchase Orders into a job/contract for our billing system. Manage lien waivers, permits, and material reconciliation as required for closeout packages. Communicate with ECC customers on progress, closeout, and accounts receivable related items. At a minimum, the position requires a good working knowledge of general office functions; proficient in the use of word processing and spreadsheet software with emphasis on Microsoft and/or Google; ability to use a computer and other office related equipment; ability to read, understand, interpret, input, and analyze data.
IND1
**Connecting you to great benefits**
+ Weekly Paychecks
+ Paid Time Off, Parental Leave, and Holidays
+ Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
+ 401(k) w/ Company Match
+ Stock Purchase Plan
+ Education Reimbursement
+ Legal Insurance
+ Discounts on gym memberships, pet insurance, and much more!
**What you'll do**
+ Completion of high-level tasks in support of an assigned department/project
+ Receive, organize, file, and maintain documents and/or data for an assigned department/project
+ Communicate with employees, contractors, vendors, and/or customers to assist assigned department/project
+ Read, interpret, and input data in support of an assigned department/project
**What you'll need**
+ 2 years of related work experience
+ Proficient in the use of office hardware and software (PCs, Tablets, Printers, Copiers, Microsoft, Google, etc.)
+ Excellent Customer Service skills and strong English language skills both oral and written
+ Authorized to work in the United States
+ Successful completion of pre-employment drug screen, background, and motor vehicle record check
**Why grow your career with us**
Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
**Building stronger solutions together**
Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Call Collection Specialist
Account representative job in Fairview Heights, IL
We are seeking a motivated and organized Call Collection Specialist to manage past-due accounts within our rent-to-own tire and wheel business. The specialist will actively contact customers to arrange payments, negotiate solutions, and coordinate merchandise returns while ensuring adherence to company policies and maintaining high levels of customer satisfaction. This is an office-based role with no field visits required.
Key Responsibilities:
Customer Contact & Collections:
Proactively contact past-due customers via phone to arrange payments, resolve delinquencies, or coordinate merchandise returns.
Negotiate payment plans and work toward mutually beneficial resolutions while following company policies and compliance guidelines.
Handle customer inquiries and provide clear, professional, and empathetic communication.
Escalate complex or sensitive customer issues to the Account Management Supervisor as needed.
Account Management & Reporting:
Maintain accurate records of customer interactions, payment arrangements, and account activity in the company CRM system.
Monitor account status and provide feedback to supervisors regarding trends, challenges, and opportunities for improvement.
Follow up consistently to ensure past-due accounts are managed effectively and collection goals are met.
Operational Compliance:
Adhere to all company policies, procedures, and regulatory requirements, including federal and state debt collection laws (e.g., FDCPA).
Support team initiatives to improve efficiency, collections processes, and customer outcomes.
Performance Goals:
Achieve or exceed individual collection targets.
Maintain high standards of customer service and professionalism in every interaction.
Contribute to a productive and collaborative team environment.
Qualifications:Experience:
1-2 years of experience in collections, account management, or customer service, preferably in a rent-to-own, retail, or financial services environment.
Skills:
Strong communication and negotiation skills.
Ability to handle challenging customer interactions with professionalism and empathy.
Basic proficiency with CRM software, Microsoft Office, and data tracking for performance metrics.
Strong organizational and time-management abilities.
Education:
High school diploma or equivalent required; associate's or bachelor's degree in business, finance, or related field preferred.
Other Requirements:
Knowledge of debt collection regulations (e.g., FDCPA) is a plus.
Ability to work in an office setting with occasional after-hours calls if necessary.
Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.
Customer Service Representative
Account representative job in Richmond Heights, MO
Waterway is hiring Customer Service Associates at our Richmond Heights location! Join our Team - Every day is an opportunity to Shine!
Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!
You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!
Compensation: Average is $18 per hour ($16/hr base + sales bonus).
Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.
Location: Waterway Richmond Heights - 1200 S. Brentwood Blvd, Richmond Heights MO, 63117. Other locations across St. Louis available.
What else you'll enjoy:
People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.
Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers.
Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
Flexible Scheduling - variable schedules built around your availability.
Perks and Discounts - free carwashes plus fuel and retail store discounts
Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.
Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.
Waterway is proud to be recognized a multi-time USA Today and St. Louis Post Dispatch Top Workplace as voted by our team members!
Qualifications:
What you need:
Be friendly and engaging! A positive attitude and a will to succeed!
No experience required. Experience in customer service, retail, or sales preferred.
Minimum Requirements:
Current and valid drivers' license;
Professional demeanor, behavior, and appearance in accordance with company policy;
Ability to perform all essential functions safely without endangering oneself or others;
Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:
What You'll Do - The Details:
Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
Car Washes - identify customer needs and present complimentary solutions.
Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
Other Functions
Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
Perform various transactional functions to meet customer demand and store staffing needs.
Various other functions as identified and directed by management.
Physical Requirements:
Work Environment/Physical Demands
Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
Cognitive - perform arithmetic calculations and operate data entry devices.
Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:
If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (***********************). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.
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