Account specialist jobs in Ferndale, MI - 447 jobs
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Dedicated Accounts Specialist
Central Transport 4.7
Account specialist job in Warren, MI
Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 80 years is currently seeking a Dedicated Customer Service Representative for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training to provide continuous skill and internal career enhancement based on performance and work ethic.
Job Details & Responsibilities:
Build and strengthen relationships
Provide a personalized customer experience
Echo the message and tone of Sales, to maintain consistency with the customer
Pro-active account monitoring and reporting
In-depth analysis of customer concerns provided in a timely and effective manner
End-to-end ownership, providing root cause analysis - driving resolution
Communication to Sales on account health
Communication to Sales supporting opportunities for growth
Scorecard review/analysis (Where Applicable)
The ideal candidate will possess the following:
2-3 years of LTL Customer Service experience
Strong leadership qualities
Excellent written and verbal communication skills
Associate's Degree in a business related field is preferred, but is not required
Excellent attendance and the ability to work the same shift each day
Problem solving ability
Strong attention to detail and sense of urgency
Ability to maintain a professional demeanor
Experience with Microsoft office (Outlook) and Excel, and willingness to learn company specific systems
Base EDI knowledge is preferred, but not required
Upbeat personality/positive outlook
$47k-59k yearly est. 4d ago
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Global Accounting & Compliance Leader
Tenneco 4.8
Account specialist job in Northville, MI
A leading company in the transportation industry is seeking an Executive Director, Business Unit Controller to oversee global accounting, financial reporting, and compliance with U.S. GAAP. The ideal candidate will have over 10 years of experience, including leadership roles, particularly within Big Four firms. Responsibilities include managing audit relationships, establishing internal controls, and leading strategic financial initiatives. A strong communicator with a commitment to excellence and the ability to thrive in dynamic environments will succeed in this role.
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$53k-63k yearly est. 4d ago
Accounts Receivable Representative
Cintas Corporation 4.4
Account specialist job in Macomb, MI
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$34k-40k yearly est. 3d ago
Customs Brokerage Specialist
Fedex Logistics 4.4
Account specialist job in Romulus, MI
To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo
Provide impeccable customer service
Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs
Anticipate, identify, and resolve problems which could delay the timely release or movement of freight
Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements
Resolve banking and letter of credit problems
Advise customers on payment terms.
Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
Resolve billing issues, coordinate post entry activity on customer's behalf.
Complete accurate data input or corrections into computer files.
Perform route cause analysis as directed by the Account Administrator.
Coordinate post-entry activities on the customer's behalf
Manage the entry verification process.
Access clients systems (external systems) as necessary.
Correspond with business partners in various mediums to include written, phone or e-mail.
Produce operational trend reports
Keep business partners apprised of the exception process.
Pre alerts - receive and respond as needed per customer SOP.
Maintain general knowledge of FedEx products and services
Interact with customers, internal staff/departments and management of all levels.
Support Account Administrators with account management activities (exception logs, special spreadsheets).
Perform entry reconciliation as needed
Develop and maintain a strong relationship with customer's front-line personnel
Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure.
Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned.
HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.
Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.
Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.
Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.Paid Training Provided.
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $15.02 - 23.81/hr
Additional Details: Hybrid -Monday - Friday 9AM-5PM
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
$15-23.8 hourly 1d ago
Billing and Payment Coordinator
Total Quality Logistics, Inc. 4.0
Account specialist job in Troy, MI
Country USA State Michigan City Troy Descriptions & requirements About the role: As a Billing and Payment Coordinator for TQL, you will be responsible for processing payments and billing customers. You will be trained to specialize in invoicing, payment processing, billing audits, payment resolution, and customer-specific billing processes. You will play a vital role in TQL's continued success, ensuring smooth billing and payment operations, while helping maintain our trust with customers and transportation partners.
This is an excellent opportunity to build a strong foundation in accounting operations with one of Cincinnati's leading companies
Who we're looking for:
* You are driven by helping customers and others
* You are organized and detail-oriented
* You can resolve issues with a calm, professional demeanor
* You have great communication skills
* You are a team player
* You are professionally driven and career motivated
* You are coachable - some office, clerical, or billing experience is preferred but not required
What you'll do:
* Process incoming paperwork for billing and accounts payable
* Review all documents for accuracy while ensuring they are filled out completely
* Make outbound calls to resolve paperwork issues
* Communicate with sales teams and customers to help resolve any billing discrepancies
* Answer incoming calls and connect them to the appropriate team
What's in it for you:
* Starting pay: $16.50/hour
* Unmatched career growth potential with structured paths and mentorship for advancement
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
* Up to $5,000/year tuition reimbursement
* Employee referral bonuses
* Certified Great Place to Work with 800+ lifetime workplace award wins
Where you'll be: 3221 West Big Beaver Rd. Troy, MI 48084
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
$16.5 hourly 20d ago
AdTech Client Specialist
Urban Science 4.6
Account specialist job in Detroit, MI
We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!
POSITION OVERVIEW
With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community.
This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin).
URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.
Essential Duties and Responsibilities
AdTech team operational and client account support.
Process and analyze usage reports from platform, agency and OEM contracts.
Support the development of a reporting repository for Media Performance projects.
Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels.
Coordinate with internal teams to ensure services are activated and running smoothly.
Act as main point of contact for questions or concerns from active clients and users.
Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research.
Coordinate with internal teams to ensure services are activated and running smoothly.
Qualifications - Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations
Data management skills (SQL or Access is nice to have)
Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc.
MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook
Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business
Experience being a process creator/innovator
Ability to ask relevant, thoughtful questions, take initiative, critical thinker
Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices
Presentation skills: Ability to conduct professional presentations with various levels of leadership
Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space
Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed.
Preferred:
Campaign analytics background
Account management background
Digital automotive marketing experience
Accounting, billing and reporting knowledge
Automotive media, Insertion Order, product/service usage reporting
EDUCATION and/or EXPERIENCE:
Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis.
Minimum of 3 years related work experience required
Digital marketing/agency experience required
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
$43k-61k yearly est. Auto-Apply 40d ago
Client Success Specialist for SaaS Company | On-Site
Gigworld Talent Solutions
Account specialist job in Clinton, MI
Client Success Specialist for SaaS Start-Up Company | On-Site in Clinton Twp We are looking for a detail-oriented Client Success Specialist to support our rapidly growing client base. This role will help reduce workload for our internal leaders by taking ownership of onboarding and training agents and their staff on our client's systems and processes.
The ideal candidate will have strong teaching or training experience (retired educators welcome), excellent communication skills, and the ability to confidently guide agents through technical and process-based learning sessions in a professional, client-facing environment.
Key Responsibilities
● Ensure agents and staff understand workflows and can confidently use the system:
Onboarding Sessions (Approx. 30 minutes per client)
● Conduct onboarding sessions via Microsoft Teams to set up new B File accounts.
● Collect and input clients' scheduling links (Microsoft Bookings or Calendly) into their B
File account.
● Guide clients through updates or changes to their scheduling links as needed.
Training Sessions (Approx. 1 hour per client)
● Deliver comprehensive training covering:
●Overview of B File's platform and features.
● Step-by-step walkthrough of the Risk Assessment Calculator (screen share).
● Introduction to calling services.
One-Off Training Sessions (Approx. 30 minutes)
● Provide refresher training for agents and their staff.
● Deliver tailored training for individuals or small groups to address specific needs or reinforce skills.
● Adapt delivery style depending on the audience to maintain credibility and engagement.
General Responsibilities
● Maintain professionalism and presentability on camera during Teams sessions.
● Establish credibility quickly with experienced, assertive agents by being confident,
well-prepared, and fluent with material.
● Track completed onboarding and training sessions, providing feedback and insights to
leadership for continuous improvement.
● Work closely with Jamie and the leadership team to ensure training content is accurate,
consistent, and effective.
Requirements
● Education/Experience:
Background in teaching, training, coaching, or adult education strongly preferred.
Insurance or call center experience is a big plus.
● Technical Skills:
Proficiency with Microsoft Teams and related software tools.
Strong computer skills, including the ability to navigate scheduling platforms
(Microsoft Bookings, Calendly).
Ability to learn and confidently teach B File tools and calculators.
● Soft Skills:
Clear, professional verbal and written communication.
Strong vocabulary and ability to present confidently to experienced professionals.
Highly presentable and professional demeanor in client-facing interactions.
Adaptability to different audiences and comfort handling assertive participants.
● Work Schedule & Environment
Full-time role; schedule will include both traditional 9-5 shifts and later shifts (e.g., 11-7) to provide coverage for agents in different time zones (West Coast, Alaska).
Two 15-minute breaks and one paid 1-hour lunch daily.
Onsite role with consistent presence required.
$32k-56k yearly est. 5d ago
Client Specialist Twelve Oaks Mall
Knitwell Group
Account specialist job in Novi, MI
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00055 Twelve Oaks MI-Novi,MI 48377Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$32k-55k yearly est. Auto-Apply 12d ago
Billing Coordinator
Cyfle
Account specialist job in Troy, MI
Salary: $ 50,000.00
We have partnered with a large law firm in the Troy, MI area to provide them with a Billing Coordinator. Please review the below description and let us know if you are interested.
Prioritized Must Have Skills for the Billing Coordinator:
#1. Must have Microsoft Office experience.
#2. Preferred accounting experience.
Responsibilities of the Billing Coordinator:
Work with attorneys and legal assistants to process, distribute and edit Pre-bills and invoices in a timely and accurate manner.
Prepare, verify, and submit electronic bills using various e-billing systems. Track and follow up to ensure that all submitted bills are accepted.
Have direct contact with clients to expedite processing as needed.
Facilitate resolution of billing discrepancies, research accounting records, troubleshoot and provide assistance in prevention and resolution of problems.
Update billing information in billing system as needed.
Distribute month-end reports.
Assist with cost recovery and trust accounting functions.
Track Pre-bills and inform attorneys of missed deadlines.
Assist with billing questions and projects.
Email and/or mail invoices.
Share responsibilities to answer and respond to calls received on the collection line.
Share responsibilities to answer inquiries from clients to general email account.
Assist with collection efforts as needed.
Assist with other accounting projects.
Requirements of the Billing Coordinator:
Law firm experience preferred, but not required.
Proficiency with Microsoft Office.
Ability to learn new accounting software.
Excellent computer skills a must.
Accounting experience preferred.
Bachelors degree in accounting preferred, but not required.
Other Key Requirements:
100% in office
No sponsorships or visa holders. No Corp-to-Corp.
Benefits of the Billing Coordinator:
Medical Insurance
Dental Insurance
401(k)
About the Company:
Cyfle is a global business dedicated to connecting talents worldwide. Our comprehensive RPO services, placement services, and training services help businesses unlock their full potential.
$50k yearly 60d+ ago
Billing Coordinator
Veolia 4.3
Account specialist job in Livonia, MI
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
The position's purpose is to bill customers as quickly and as accurately as possible after receiving all the required documentation.
Primary Duties /Responsibilities:
* Engage with the Technical Customer Advisor to understand when a job has been carried out.
* Match manifest with original job request in RPM. Confirm this with the Technical Customer Advisor.
* Escalate to Technical Customer Advisor for speedy resolution in the event of issues.
* Create and issue the invoice.
* Respond to any billing queries (that would first come through the Customer Technical Advisor).
Qualifications
Education / Experience / Background:
* Invoicing and/ or other financial experience
* Experience of using computer invoicing systems or similar
* Sufficient understanding of waste streams, transportation and disposal or the ability to build this understanding
* High School Diploma
Knowledge / Skills / Abilities:
* Very numerate
* High attention to detail
* Very organized and efficient
* Knowledge of, or ability to build knowledge of, the hazardous waste business
* Able to work collaboratively across different functions and to secure help from colleagues
Additional Information
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
$41k-59k yearly est. 15d ago
Assistant Medical Billing Manager DME
J&B Medical Supply Co 3.8
Account specialist job in Wixom, MI
Full-time Description NEW YEAR! NEW CAREER WITH J&B MEDICAL!!!OUR MEDICAL BILLING TEAM KEEPS GROWING!!!!APPY NOW!
- Full Benefits after 30 Days!! PTO after 90 Days! and MORE!!!!
The Billing Assistant Manager is responsible for maintaining vast amounts of information in the HDMS system that is a resource to all department team members as they handle collections from payers. In addition, this position provides leadership to billing employees through monthly reviews, coaching and problem solving.
TARGET START DATE IS FEBRUARY 18TH. ARE YOU READY TO MAKE A MOVE??
Essential Functions:
· Review and approve write-off requests - identify improvements needed to processes based on write-off reasons and bring to billing manager and customer service manager's attention
· Assist billing manager with identifying payer claim processing issues and working with payers to resolve.
· Compose and meet with staff for 90-day and annual performance reviews.
· Assign and monitor overtime projects
· Monitor daily billing functions and ensure timeliness and completion. (Track and maintain active worksheets, weekly denial reports, assurance queues)
· Review aging regularly to identify payers that have had significant increase in aged balances.
· Answer staff questions and concerns as needed.
· Identify and research system issues; open and follow up on support tickets as needed
· Maintain HDMS tables including: product adds, bill code updates, non-payment codes, allowable updates
· Monitor private pay and collections process including running applicable reports for staff to complete.
· Monitor phone queue and voicemails to ensure appropriate coverage and timeliness of returning calls.
· Meet with billers to discuss aging and productivity results
· Run reports and provide to clerical staff (moveable rejections and deductibles, product return refunds, non-automated POTA, and sequestration)
· Assist with special projects as necessary
Supervisory Responsibilities:
With the guidance of the Billing Manager, this position supervises a team of 25+ who handle the complex work of collecting payments from hundreds of payers.
Position Type:
This is a full-time in office position, with the expectation of maintaining a regular work schedule. We are located in Wixom, MI. It is understood that the person in this position will routinely work longer hours to meet demands of the role. Occasional evening and weekend work may be required.
***Upon satisfactory training hybrid may become available
Travel:
Local day travel may be required on occasion.
Requirements
Required Education and Experience:
Minimum of 5 plus years healthcare billing in an environment with a complex, high-volume revenue cycle
Five plus years in a supervisory/leadership role
Good understanding of the nuances of DME billing
Five plus years experience with hands on billing and denials
Knowledge & experience with Multi State Insurances as well as private.
*
Please note: This is a full-time direct hire position.
No agencies please
Salary Description $60000.00 to 80,000.00 yearly
$60k-80k yearly 3d ago
Medical Biller and Medical Office Manager
Total Extended Care Services
Account specialist job in Livonia, MI
Job Title: Medical Biller and Office Manager
Job Type: Full-time
We are seeking a highly organized and detail-oriented individual to join our healthcare team as a Medical Biller and Office Manager. This position is responsible for managing all aspects of medical billing, coding, and insurance claims while ensuring the smooth day-to-day operations of the office. The ideal candidate will possess strong administrative skills, be proficient in medical billing software, and have a deep understanding of medical insurance policies and compliance standards.
Key Responsibilities:
Medical Billing & Coding:
Accurately review patient records to ensure proper coding of diagnoses, procedures, and treatments.
Submit insurance claims and follow up on outstanding claims.
Ensure that billing procedures comply with healthcare laws, regulations, and insurance policies.
Monitor and track patient accounts to verify that payments are made timely.
Review and process patient billing inquiries, addressing issues related to charges, insurance claims, and payment schedules.
Maintain accurate and up-to-date patient billing information and files.
Work with insurance providers and healthcare professionals to resolve billing discrepancies and appeals.
Keep updated on changes in insurance policies, coding standards (e.g., ICD-10, CPT), and healthcare billing regulations.
Office Management:
Oversee day-to-day office operations, including managing office supplies, scheduling, and coordinating meetings.
Supervise and train administrative staff, providing guidance and support.
Manage patient appointments, ensuring timely and accurate scheduling.
Maintain a clean, organized, and efficient office environment.
Serve as the main point of contact for vendors, ensuring smooth coordination for supplies and office services.
Handle general office correspondence, including emails, phone calls, and mail.
Prepare reports and assist with budgeting for office operations and expenditures.
Ensure compliance with healthcare privacy laws, including HIPAA, to protect patient information.
Additional Responsibilities:
Assist in developing and enforcing office policies and procedures to streamline operations.
Collaborate with healthcare providers and management to ensure effective communication and patient care.
Handle patient inquiries related to billing, insurance, and office procedures.
Manage and resolve conflicts, complaints, and issues within the office environment.
Qualifications:
High school diploma or equivalent; additional education or certifications in medical billing, office administration, or healthcare management is a plus.
Proven experience as a Medical Biller, Office Manager, or in a similar administrative role in a healthcare setting.
Strong knowledge of medical terminology, insurance codes, and billing procedures.
Familiarity with billing software (e.g., Epic, Kareo, or similar) and office management tools.
Ability to handle sensitive and confidential information with discretion.
Excellent organizational, communication, and multitasking skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
Knowledge of HIPAA and healthcare compliance regulations.
Leadership skills and experience managing a team are highly preferred.
Benefits:
Competitive salary.
Health, dental, and vision insurance.
Paid time off (PTO).
Retirement plan options.
Continuing education opportunities.
If you're a motivated, detail-driven professional with a passion for helping others and managing efficient office operations, we encourage you to apply for this exciting opportunity!
$35k-53k yearly est. 60d+ ago
Temp - Non-Clinical - Medical Biller / Medical Billing Follow Up (Days) Shelby Charter Twp, MI-26040
Treva Corporation
Account specialist job in Shelby, MI
Treva is a supplemental staffing agency located in metro Detroit, Michigan. We partner with multiple health care organizations throughout the United States to fill needs for contract, contingent and/or direct hire positions. Put our passion of matching professional candidates with incredible opportunities to work for you!
SHIFT DETAILS
Days
No weekends
SUBMISSION REQUIREMENTS
Medical Billing Experience-Required
Hospital/ Facility Billing Experience- Required
Really looking for temp to perm placement
COVID VACCINE REQUIRED by 1/4/2022
If working collaboratively with an established agency to secure your next career move is intriguing to you - send your resume today! An experienced recruiter will contact you to determine what YOUR needs and career goals are. We will work together as a team to find the best position that suits your needs. Treva offers competitive packages, a supportive and encouraging culture, and a team of professionals that want to see you succeed! Our goal is to establish and maintain a relationship with our candidate that allows us to be your go-to resource for any and all career moves!
For a complete list of open positions, please visit ************************************************
$35k-53k yearly est. 60d+ ago
Accounts Payable Lead Technician (Internal Bid Only)
Washtenaw Community College
Account specialist job in Ann Arbor, MI
Bookmark this Posting Print Preview | Apply for this Job Please see Special Instructions for more details. Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.Washtenaw Community College is an Equal Opportunity Employer.
Posting Details
Posting Details (Default Section)
Posting Number:
0603806
Position Title:
Accounts Payable Lead Technician (Internal Bid Only)
Position is:
Regular full-time
Position Type:
Staff Position (Full Time/Part Time)
Department/Ofc.:
Finance
Position Description:
This posting is for OPTA Union members employed at WCC for a minimum of 9 months. Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff
Affordable & Comprehensive Health, Dental, Life & Vision Insurance
4:1 Employer Match for Retirement
WCC Tuition paid for you AND your dependents
Tuition reimbursement for colleges outside WCC
Check our Total Rewards here
Position Summary:
Lead and organize the College's entire accounts payable technical functions, in accordance with proper accounting guidelines and established standards.
Essential Job Duties and Responsibilities:Independently perform the timely payment of the College's internal and external vendor invoices and student refunds through application of proper accounting and college procedures which may include:
Match vendor invoices with purchase orders (PO) and receivers
Obtain appropriate approval for all invoices prior to processing payment
Research and resolve discrepancies between invoice and PO
Calculate adjustments and discounts
Confirm the balance of each PO prior to entering invoice for payment
Work closely with both the Purchasing Department and the Organizational Managers to warrant proper encumbrances and budgets
Enter all invoices into Banner ERP system in an accurate and timely manner
Execute check writing and electronic payment processes
Coordinate with Student Accounting to resolve any discrepancies while processing weekly student refunds
Manually enter invoices processed as ACH, Wire Transfer, and P-Card payments
Effectively communicate with both internal and external vendors to resolve questions or disputes
Scan, index and file all payable records according to audit requirements
Coordinate and communicate both check and electronic disbursement schedules with Student Accounting and Treasury Management
Process invoice payments via a P-card as necessary
Responsible for processing invoices accurately per IRS 1099 regulations and college procedures
Responsible for the preparation, review and submittal of annual 1099 financial reports to both recipients and IRS
Prepare month-end and year-end financial reports, reconciliations, and audit work papers related to accounts payable
Investigate and resolve stale, lost and returned checks on assigned accounts
Cancel and/or reissue both A/P and Student Refund checks according to college procedures and escheat guidelines
Assist with and analyze as needed, utility expenses of the College
Perform other related duties as assigned by supervisor
Position is identified as Work from Home eligible. See criteria below
This position is identified as Work from Home eligible up to three (3) days per week, based on determination that essential duties can 1) be performed outside of the worksite, 2) be performed without access to equipment, material, and files located on campus, 3) be performed without face-to-face contact with supervisor, students or staff, and 4) be performed remotely with an overall neutral effect on students, co-workers, and the organization as a whole.
Minimum Qualifications:
Minimum Qualifications:
High School Diploma or GED equivalent and 30 credit hours in related coursework and four (4) years related work experience OR the equivalent combination of education and work experience.
Demonstrated proficiency in integrated computerized accounting systems and Microsoft Office Software.
Strong interpersonal skills to deal effectively with the various College and community stakeholders.
Ability to appropriately handle confidential materials.
Ability to work without direct supervision.
Analytical ability for problem resolution.
Ability to work with detail and organize heavy workload.
Work experience in an educational environment desirable.
Preferred Qualifications:
Posting Date:
01/05/2026
Closing Date:
01/12/2026
Open Until Filled
No
Special Instructions to Applicants:
Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate:
$21.89
Salary Comments:
Supplemental Questions
Required fields are indicated with an asterisk (*).
* Are you currently a Full Time OPTA union member who has been employed at WCC for at least 9 months?
Yes
No
* Do you have a High School Diploma or GED equivalent and 30 credit hours in related coursework and four (4) years related work experience OR the equivalent combination of education and work experience?
Yes
No
* Do you meet all other minimum qualifications?
Yes
No
Required Documents
Required Documents
Resume
Cover Letter
Optional Documents
Certificate
Other Documents
$21.9 hourly 8d ago
Accounts Receivable
Neighborhood Service Organization 3.9
Account specialist job in Detroit, MI
Accounts Receivable Specialist
Company: Neighborhood Service Organization
Neighborhood Service Organization (NSO) is a non-profit organization dedicated to providing comprehensive and compassionate services to individuals and families in need. We are seeking an experienced Accounts Receivable Specialist to join our growing team. The ideal candidate will have a strong understanding of accounting principles, excellent communication skills, and a passion for making a positive impact in our community.
Key Responsibilities:
- Maintain and manage the Accounts Receivable system, ensuring accurate and timely processing of payments
- Monitor and follow up on any outstanding balances, working with clients to resolve payment discrepancies and outstanding invoices
- Prepare and submit invoices and statements to customers in a timely manner
- Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted
- Collaborate with other departments to resolve any billing or collection issues
- Prepare monthly reports on collection activity, aging reports, and cash flow projections
- Assist with the development and implementation of new policies and procedures to streamline the accounts receivable process
- Respond to customer inquiries and provide exceptional customer service
- Maintain accurate and complete records of all transactions and interactions with customers
- Keep track of any delinquent accounts and initiate collections procedures as needed
- Other duties as assigned.
Qualifications:
- Minimum of 2 years of experience in accounts receivable or related field
- Strong understanding of accounting principles and procedures
- Excellent communication skills, both written and verbal
- Proficient in Microsoft Office and experience with accounting software
- Ability to multitask and meet tight deadlines
- Strong attention to detail and accuracy
- Experience working with non-profit organizations a plus
- Bachelor's degree in Accounting or related field preferred.
Benefits:
- Competitive salary based on experience
- Health, dental, and vision insurance
- Generous paid time off and holidays
- 401(k) retirement plan
- Professional development opportunities
- Positive and supportive work environment.
NSO is an equal opportunity employer. We value diversity and inclusivity in our workforce and encourage people of all backgrounds to apply. Join our team and make a difference in the lives of those in our community. Apply now!
$35k-42k yearly est. 60d+ ago
Collection Specialist
GFL Environmental Inc.
Account specialist job in Southfield, MI
GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees.
Key Responsibilities:
* Daily collection calls (Outbound/Inbound)
* Contact customers regarding overdue accounts and determine reasons for non-payment
* Maintain accurate records of all collection activities, conversations, and payment commitments with customers
* Monitor customer accounts for non-payment, late payment and other irregularities
* Process credit card payments
* Use skip tracing techniques to locate customers
* Research/investigate historical data and resolve payment discrepancies and provide backups to customers
* Respond to customer questions and requests and resolve those questions/issues
* Complying with applicable laws, regulations, policies and procedures
* Overcome stall tactics and objection by suggesting different options for debt payment
* Follow company policies, procedures, and directives from supervisors/managers
* Perform other duties and responsibilities as required or requested by management
Knowledge, Skills and Competencies:
* At least two years (2) of collection experience
* Working knowledge of Microsoft Office-Outlook, Word and Excel
* Must be able to work a flexible schedule
* Proficient computer and math skills
* Self-starter with the ability to manage multiple tasks and meet deadlines
* Proven interpersonal, organizational, analytical and problem-solving skills
* Strong communication with outstanding phone etiquette and interpersonal skills
* Able to work efficiently as a part of a team as well as independently
* Possess strong logic, ability to take initiative and able to negotiate
Working Conditions:
* Work in indoor office environment Hybrid schedule
* Noise level is usually moderate.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
$29k-41k yearly est. Auto-Apply 16d ago
Collections Specialist 2
Guardian Alarm Company of Michigan Jobs
Account specialist job in Southfield, MI
The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts.
Uses automated internal systems to identify and monitor overdue accounts
Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment
Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations
Prepare customer accounts for Final Notice and Cancel Non-pay
Reconcile payment history
Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies.
Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities.
Collects and posts payments to customer accounts
Records pertinent data on collection efforts and customer financial status in database
Research misapplied payments
Manage non-routine problem solving and conflict resolution to offer excellence in customer relations
Performs administrative and clerical functions as needed such as recording address changes and purging inactive records
Required Skills, Abilities, Education & Experience:
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite or related software
Basic understanding of local, state, and federal debt collection laws
Basic understanding of principles and processes of customer service
Ability to perform customer needs assessments and to consistently meet service quality standards
Excellent time management skills
Ability to identify issues and creatively solve problems
Ability to learn and use relevant machinery and technology
Associate degree in Business or related field or equivalent working experience required
Inbound/Outbound call with ACD phone tree experience required
Three years of experience in credit and collections work preferred
$29k-41k yearly est. 60d+ ago
Late Stage Collections Specialist
United Wholesale Mortgage Corp.(DBA UWM 4.6
Account specialist job in Pontiac, MI
As a Late Stage Collections Specialist, you will work with borrowers who are significantly delinquent (typically 90+ days past due) on their mortgage payments. Your focus will be to engage, educate, and guide borrowers toward positive resolution, whether through reinstatement, loss mitigation, or foreclosure alternatives-always with a strong emphasis on compliance, compassion, and client experience.
WHAT YOU WILL BE DOING
* Proactively contact borrowers in late-stage delinquency to review account status and recommend appropriate resolution strategies.• Explain UWM's available workout and loss mitigation options, including repayment plans, loan modifications, forbearance, short sales, and deeds-in-lieu of foreclosure.• Document all communications and borrower activities thoroughly and accurately in servicing systems (e.g., MSP).• Collaborate across internal teams including Foreclosure, Loss Mitigation, Legal, and Compliance to ensure timely and effective handling of defaulted accounts.• Follow regulatory guidelines from CFPB, RESPA, FDCPA, and investor requirements (e.g., Fannie Mae, Freddie Mac, FHA).• Prepare accounts for foreclosure referral or suspension based on borrower responsiveness and eligibility.• Deliver a best-in-class borrower experience with empathy and professionalism during difficult conversations.• Meet or exceed individual and team performance metrics while upholding UWM's culture of excellence.
WHAT WE NEED FROM YOU
Must-Have Qualifications:• High school diploma or equivalent (GED)• 2 years of experience in mortgage servicing, default collections, or loss mitigation• Strong knowledge of MSP, foreclosure processes and late-stage delinquency regulations• High attention to detail and ability to manage sensitive, time-critical accounts• Excellent verbal and written communication skills• Ability to thrive in a high-volume, compliance-focused environment• Strong computer skills; comfort with Microsoft Office and mortgage servicing platforms (e.g., MSP) Nice To Have Qualifications: • Associate's or Bachelor's degree in Business, Finance, or related field• Experience with Fannie Mae, Freddie Mac, FHA, or VA loss mitigation guidelines• Bilingual skills (especially Spanish)• Familiarity with UWM systems and servicing workflows
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
* Paid Time Off (PTO) after just 30 days
* Additional parental and maternity leave benefits after 12 months
* Adoption reimbursement program
* Paid volunteer hours
* Paid training and career development
* Medical, dental, vision and life insurance
* 401k with employer match
* Mortgage discount and area business discounts
* Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
* Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
* Gourmet cafeteria featuring homemade breakfast and lunch
* Convenience store featuring healthy grab-and-go snacks
* In-house Starbucks and Dunkin
* Indoor/outdoor café with Wi-Fi
DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
$32k-39k yearly est. Auto-Apply 14d ago
Accounts Receivable-Accounts Payable Specialist
Credit Acceptance Corporation 4.5
Account specialist job in Southfield, MI
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!
The Specialist, Accounts Receivable/Accounts Payable is responsible for full-cycle Accounts Receivable/Accounts Payable processing. This position must perform all activities accurately and efficiently. This position is required to respond to internal and external customer inquiries in an expeditious manner to deliver excellent customer service.
Outcomes and Activities:
Generate dealer billings in Oracle Receivables
Post payments in Oracle Receivables
Maintain Accounts Receivable Aging
Perform Accounts Receivable collection calls
Invoice processing in Oracle Payables
Payment processing in Oracle Payables as needed
Perform dealer vendor maintenance including tracking returned/rejected payments
Assist in month end close and month end requests
Complete Accounts Receivable/Accounts Payable related projects as assigned by the Manager/Supervisor
Support the Accounting and Budget teams with various ad hoc requests
Respond to internal and external customer inquiries and requests
Update and maintain desktop notes
Adhere to all internal controls related to Accounts Receivable/Accounts Payable processing
Process stop payment requests
Process voids within the payables system
Provide information for audit requests
Knowledge and Skills:
Be organized and capable of meeting all deadlines
Remain positive, professional, determined, calm and focused when faced with challenging situations
Great attention to detail in performing your daily tasks
Be flexible and be able to easily adapt to process changes
Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment
Possess solid written and verbal communication skills when dealing with internal and external customers
Ability to support team members to meet objectives and deadlines
Be proactive in expanding your knowledge and abilities within your position
Requirements:
High school diploma
Minimum 2 years Accounts Receivable experience
Minimum 1 year Accounts Payable experience
Proficiency with Microsoft Office (Excel, Word)
Experience with Accounts Receivable/Accounts Payable systems (preferably Oracle Cloud)
Collection call experience
Customer service experience
Preferred:
College level business courses
Targeted Compensation: $19.10 - $25.46/hour + a quarterly bonus plan
Benefits
Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
Positive by maintaining resiliency and focusing on solutions
Respectful by collaborating and actively listening
Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
Direct by effectively communicating and conveying courage
Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
Remain compliant with our policies processes and legal guidelines
All other duties as assigned
Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.
Job DescriptionBenefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
About our practice:
We are a well-established and stable orthodontic practice established in 1954. We are truly a patient-centered practice. We focus on maintaining the highest-quality orthodontic results and put our patients first before ourselves! We are seeking a candidate who shares this vision and is interested in a long-term position with our team.
Dr. John Lupini has over 25 years of experience treating patients of all ages and has become the leading Orthodontist in the area for early interceptive treatment, achieving the highest-quality orthodontic results and prioritizing our patients' needs above our own. Dr. Lupini caters to each patient with individualized care based on the complexity of their case. This results in exceptional care and exceptional results. Dr. Lupini is one of the only Orthodontists in the area open 5 days a week and has 2 locations Downriver to serve. He also offers Friday appointments. Dr. Lupini is the only Orthodontist who lives in the community he serves. He is proud of his reputation and of his community.
Job Summary: We are seeking a Treatment Coordinator Support Specialist.
This position will serve as the support person to assist two very busy treatment coordinators. The primary duties will consist of contract management, billing, and patient collection in a high-volume task management-based approach. Supporting duties will be secondary and include learning all aspects of treatment, coordinating responsibilities for cross-coverage purposes, managing social media, patient engagement contests, networking, and community events. The position is multifaceted and is best suited for a fine-detail-oriented individual who has a passion for interacting and problem-solving with people. The best candidates will be naturally self-motivated, versatile, team-oriented, and thrive in task management with accuracy.
As a Patient Communications Specialist on the team, you will serve as the primary point of contact for patient communication following their initiation. Primary duties will include contract management, billing, and patient collections utilizing a high-volume task management system, implementing marketing strategies, track campaign objectives, and staying up-to-date with treatment. This includes processing contracts, payment methods, insurance overage, financing terms, payment dates, and all aspects of early in-house pre-litigation collections.
This role supports and/or leads the development and execution of marketing programs and events, patient and internal communications initiatives, and production of marketing and sales materials. You will be implementing marketing strategies, tracking campaign objectives, and keeping up to date with marketing trends and competitor innovations. The ideal candidate has previous experience in a sales or marketing role and social media management, possesses excellent communication skills, and can work effectively both independently and as part of a team.
Cross-coverage training amongst various positions in the office will be expected from time to time.
Responsibilities
Collaborate closely with others to ensure the patients are getting the best service possible.
Use prepared scripts with consumers to collect funds, set up payment plans, and respond to basic questions.
Place phone calls to delinquent consumers.
Help resolve discrepancies, proof and post payments, delinquent accounts, and auditing.
Processing insurance verifications, claims, denials, work in progress, and status updates.
Create, execute, and process contracts, including detailed data entry according to critical processes.
Scanning, paperless cloud storage, and e signature management.
Accurately document all calls and consumer contacts.
Follow company policies, procedures, and directives from supervisors/managers.
Qualifications
Strong data analysis skills
Excellent written and verbal communication skills
Familiarity with contracts and financial ledgers.
Social media management
Ability to prioritize and manage multiple tasks
Ability to effectively communicate to reach mutually beneficial agreements
AI knowledge and video design experience are ideal but not required
Orthodontic knowledge and treatment coordinating experience are preferred but not required.
Collection experience is preferred but not required.
Orthodontic insurance knowledge is preferred but not required.
Pay range is subject to how much-preferred experience you have vs the level of training required. We are willing to train a highly driven, professional, fast-learning, accurate, and detail-oriented person. Our preferred experience would have any combination of dental/orthodontic insurance and/or treatment coordinating experience, with strong contract management, account management, and collection experience. Marketing experience is a nice plus.
The position is subject to a 90-day resignation agreement as an essential operational role and will be subject to a background check. All applicants are subject to three (3) screening steps. 1) Applicants under consideration will start with our assessments, which will be emailed to you. Please watch your email inbox and spam folders for assessment invitations. Some assessments are timed, so be sure to prepare before you begin. 2) Based on the assessment scores, we will schedule the first interview. 3) A treatment coordinating team interview/observation day will be arranged before a job offer.
How much does an account specialist earn in Ferndale, MI?
The average account specialist in Ferndale, MI earns between $27,000 and $69,000 annually. This compares to the national average account specialist range of $28,000 to $62,000.
Average account specialist salary in Ferndale, MI
$43,000
What are the biggest employers of Account Specialists in Ferndale, MI?
The biggest employers of Account Specialists in Ferndale, MI are: