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The differences between adjusters and claims supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an adjuster, becoming a claims supervisor takes usually requires 4-6 years. Additionally, a claims supervisor has an average salary of $75,263, which is higher than the $49,396 average annual salary of an adjuster.
The top three skills for an adjuster include customer service, strong customer service and litigation. The most important skills for a claims supervisor are customer service, corrective action, and claims adjusters.
| Adjuster | Claims Supervisor | |
| Yearly salary | $49,396 | $75,263 |
| Hourly rate | $23.75 | $36.18 |
| Growth rate | -6% | -6% |
| Number of jobs | 7,936 | 13,197 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 64% |
| Average age | 44 | 44 |
| Years of experience | 4 | 6 |
An adjuster is responsible for evaluating the extent of loss in the company by calculating the damage costs, determining the settlement payment to the client, and managing the reputation of the company for claims accountability. Adjusters must have extensive knowledge of the insurance principles and processes, following the state and federal regulations to protect clients and the business from insurance fraud. They collect documents from different organizations, perform field research, and interview witnesses to verify the accuracy of claims statement.
A claims supervisor is in charge of overseeing the workflow and the workforce involved in processing insurance claims, ensuring accuracy and smooth progress. Their responsibilities typically revolve around liaising with key clients and third party agencies, assisting staff in negotiating terms, verifying the authenticity and completeness of all applications, monitoring the finances, and resolving complex issues. Furthermore, as a claims supervisor, it is essential to lead and encourage the team to reach goals, all while making sure that they adhere to the company's policies and regulations.
Adjusters and claims supervisors have different pay scales, as shown below.
| Adjuster | Claims Supervisor | |
| Average salary | $49,396 | $75,263 |
| Salary range | Between $35,000 And $68,000 | Between $48,000 And $117,000 |
| Highest paying City | Parsippany-Troy Hills, NJ | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | FCCI | W. R. Berkley |
| Best paying industry | Insurance | Retail |
There are a few differences between an adjuster and a claims supervisor in terms of educational background:
| Adjuster | Claims Supervisor | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between adjusters' and claims supervisors' demographics:
| Adjuster | Claims Supervisor | |
| Average age | 44 | 44 |
| Gender ratio | Male, 56.9% Female, 43.1% | Male, 40.8% Female, 59.2% |
| Race ratio | Black or African American, 12.2% Unknown, 4.4% Hispanic or Latino, 16.3% Asian, 5.1% White, 61.4% American Indian and Alaska Native, 0.5% | Black or African American, 10.7% Unknown, 4.4% Hispanic or Latino, 17.1% Asian, 5.3% White, 62.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |