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Adjuster vs claims supervisor

The differences between adjusters and claims supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an adjuster, becoming a claims supervisor takes usually requires 4-6 years. Additionally, a claims supervisor has an average salary of $75,263, which is higher than the $49,396 average annual salary of an adjuster.

The top three skills for an adjuster include customer service, strong customer service and litigation. The most important skills for a claims supervisor are customer service, corrective action, and claims adjusters.

Adjuster vs claims supervisor overview

AdjusterClaims Supervisor
Yearly salary$49,396$75,263
Hourly rate$23.75$36.18
Growth rate-6%-6%
Number of jobs7,93613,197
Job satisfaction--
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 64%
Average age4444
Years of experience46

What does an adjuster do?

An adjuster is responsible for evaluating the extent of loss in the company by calculating the damage costs, determining the settlement payment to the client, and managing the reputation of the company for claims accountability. Adjusters must have extensive knowledge of the insurance principles and processes, following the state and federal regulations to protect clients and the business from insurance fraud. They collect documents from different organizations, perform field research, and interview witnesses to verify the accuracy of claims statement.

What does a claims supervisor do?

A claims supervisor is in charge of overseeing the workflow and the workforce involved in processing insurance claims, ensuring accuracy and smooth progress. Their responsibilities typically revolve around liaising with key clients and third party agencies, assisting staff in negotiating terms, verifying the authenticity and completeness of all applications, monitoring the finances, and resolving complex issues. Furthermore, as a claims supervisor, it is essential to lead and encourage the team to reach goals, all while making sure that they adhere to the company's policies and regulations.

Adjuster vs claims supervisor salary

Adjusters and claims supervisors have different pay scales, as shown below.

AdjusterClaims Supervisor
Average salary$49,396$75,263
Salary rangeBetween $35,000 And $68,000Between $48,000 And $117,000
Highest paying CityParsippany-Troy Hills, NJSan Francisco, CA
Highest paying stateNew JerseyCalifornia
Best paying companyFCCIW. R. Berkley
Best paying industryInsuranceRetail

Differences between adjuster and claims supervisor education

There are a few differences between an adjuster and a claims supervisor in terms of educational background:

AdjusterClaims Supervisor
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 64%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Adjuster vs claims supervisor demographics

Here are the differences between adjusters' and claims supervisors' demographics:

AdjusterClaims Supervisor
Average age4444
Gender ratioMale, 56.9% Female, 43.1%Male, 40.8% Female, 59.2%
Race ratioBlack or African American, 12.2% Unknown, 4.4% Hispanic or Latino, 16.3% Asian, 5.1% White, 61.4% American Indian and Alaska Native, 0.5%Black or African American, 10.7% Unknown, 4.4% Hispanic or Latino, 17.1% Asian, 5.3% White, 62.1% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between adjuster and claims supervisor duties and responsibilities

Adjuster example responsibilities.

  • Manage strict confidentiality of documents and comply with HIPAA regulations stipulate by the facility and government.
  • Review evidence obtain in liability investigations to evaluate a claim for success in recovery through litigation or arbitration.
  • Document measurements and relevant data to author estimates and appraisals utilizing Xactimate 28software.
  • Charge with answering and defending policy holders and company interests through independent and binding third-party arbitration proceedings.
  • Review departmental reports and financial data; prepare reports of findings, negotiating settlement demands or recommending litigation.
  • Prepare computerize estimates utilizing Xactimate and document all activity associate with the claim in clients web base claims management system.
  • Show more

Claims supervisor example responsibilities.

  • Manage, train and continuously develop a team consisting of both inside SIU investigators and field investigators.
  • Apply fundamentals of insurance investigation and resolution to an introductory leadership role managing complex claim files and tort litigation files.
  • Make determinations to authorize payments via XACTIMATE software.
  • Assist TPA in obtaining company documentation and scheduling employee interviews in investigation of claims.
  • Advise physician on any changes with CPT and ICD-9 coding to maximize reimbursements and minimize denials.
  • Provide oversight and direction for highly complicate claim reviews base on policy, procedure and CMS guidelines.
  • Show more

Adjuster vs claims supervisor skills

Common adjuster skills
  • Customer Service, 19%
  • Strong Customer Service, 7%
  • Litigation, 7%
  • Liability Claims, 6%
  • Policy Coverage, 6%
  • Insurance Claims, 4%
Common claims supervisor skills
  • Customer Service, 25%
  • Corrective Action, 7%
  • Claims Adjusters, 6%
  • Litigation, 6%
  • Claims Handling, 5%
  • Performance Reviews, 4%

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