Highest-Paying Customer Service Manager Jobs [2026]
Research Summary. Utilizing a blend of public government data, corporate insights, and analysis from thousands of job postings, the Zippia data team has developed average salary estimates for customer service manager roles across the United States. This analysis identifies which customer service manager positions command the highest salaries as of 2026.
Here’s a summary of our findings for the highest-paying customer service manager roles:
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Senior Service Manager remains the highest-paid customer service manager, with an average salary of $129,065 and an hourly rate of $62.05.
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The second highest-paying position is the Customer Support Manager, earning an average salary of $91,598.
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The overall average salary for a customer service manager stands at $61,487 per year, translating to an hourly wage of $29.56.
Table of Contents: Background | Table | Methodology | FAQs
Background
Choosing a career path can be challenging. While salary is an important consideration, it should not be the sole factor in your decision-making process. Understanding the highest-paying customer service manager roles can provide valuable insights for your career advancement.
Here are the top salaries for various types of customer service managers:
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Senior Service Manager
Average Salary: $129,065
Senior Service Managers typically work within Business Process Outsourcing (BPO) firms or shared service environments. They are responsible for managing service level agreements (SLAs) between their organization and clients, ensuring that employees meet performance targets consistently. They also play a critical role in stakeholder management, cultivating professional relationships with clients and maintaining client accounts.
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Customer Support Manager
Average Salary: $91,598
A Customer Support Manager oversees customer support teams to ensure optimal service delivery. Key responsibilities include task delegation, issue resolution, performance assessment, and training of new team members. They also manage budgets and lead teams in achieving sales targets while adhering to company policies.
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General Service Manager
Average Salary: $85,187
General Service Managers handle the administrative functions of a company, ensuring a conducive operational environment. They supervise maintenance activities, coordinate with financial services, and ensure compliance with health and safety regulations.
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Service Operations Manager
Average Salary: $82,811
Service Operations Managers oversee service-oriented businesses, handling hiring, training, policy development, and marketing. They ensure productivity, manage labor and quality control, and maintain a safe work environment.
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Client Services Manager
Average Salary: $78,439
Client Services Managers are tasked with managing client inquiries and developing strategies to enhance customer service. They supervise customer service associates and create reports to track performance against key performance indicators (KPIs).
Below is a comprehensive table detailing the average salaries for various customer service manager roles, accompanied by an explanation of our methodology.
Highest-Paying Types Of Customer Service Managers
Methodology
Zippia generates salary estimates by analyzing publicly available data from government sources including the Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC), and the Office of Personnel Management (OPM). Additionally, our data science team reviews current job postings and company resources to provide the most accurate salary information for customer service managers.
Once data is collected, a weighted average is calculated for each job title. For further details on our salary estimates, please refer to our detailed methodology.
Highest-Paying Types Of Customer Service Manager Jobs FAQs
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What is the highest-paid customer service manager job?
The highest-paid customer service manager job is a senior service manager. Senior Service Managers earn an average salary of $129,065, which equates to $62.05 per hour.
Senior Service Managers typically work within Business Process Outsourcing (BPO) companies, managing service agreements and ensuring targets are met. They are key decision-makers, strategizing operations to fulfill SLAs and maintaining stakeholder relationships.
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What is a good salary for a customer service manager?
A good salary for a customer service manager is $61,487 or more. This average indicates that those earning at least this amount are above the median salary for the role.
However, salaries can vary based on geographical location and industry standards. If you’re new to the role, the average entry-level salary is approximately $25,326, so the average of $61,487 includes all experience levels.
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Do Customer Service Manager jobs pay well?
Yes, customer service manager jobs generally offer competitive pay. The average salary of $61,487 is significantly higher than the national average salary of around $44,225 per year.
Moreover, many customer service managers can expect high earning potential, with the top 10% earning an average of $70,921 annually. Salaries can vary based on experience and industry, so researching salary benchmarks in your area is advisable.
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Where do customer service managers get paid the most?
Customer Service Managers earn the highest salaries in Delaware. In Delaware, the average annual salary for customer service managers is $77,435, with an hourly wage of $37.23.
Following Delaware, states with high salaries for this role include Wisconsin, Connecticut, and the District of Columbia, with average annual salaries of $74,403, $77,070, and $101,282 respectively.
The cities with the highest average salaries for customer service managers are:
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Washington, DC – $101,882
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Author
Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.
