Research Summary. Using a combination of public government and company data as well as data gathered from thousands of job postings, the Zippia data team has created average salary estimates for jobs across the US. Using that data set, the team has identified the types of customer service managers that are the highest paid based on their average annual salaries.
Here is a summary of our findings for the highest-paying types of customer service managers:
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Senior Service Manager is the highest-paid type of customer service manager with an average salary of $129,065 and an average hourly rate of $62.05.
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The second highest-paying type of customer service manager is customer support manager, with an average salary of $91,598.
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The average customer service manager salary is $61,487 per year, and the average hourly pay is $29.56.
Table Of Contents: Background | Table | Methodology | FAQs
Background
Choosing a career path can be difficult, and while pay shouldn’t be the only thing you consider in your decision, it is a significant factor. So if you’d like to work as a customer service manager, it helps to have an idea of what the highest-paid types of customer service managers are so that you can plan your career progression.
Here are the top salaries for different types of customer service managers:
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Senior Service Manager
Average Salary: $129,065
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
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Customer Support Manager
Average Salary: $91,598
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company’s policies and regulations.
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General Service Manager
Average Salary: $85,187
General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.
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Service Operations Manager
Average Salary: $82,811
Service operations managers are responsible for overseeing all aspects of service-oriented businesses. Typical duties of a service operations manager include hiring, training, and managing employees, developing and approving organizational policies and budgets, and managing all aspects of marketing. Additional duties include ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. Service operations managers are also expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work environment is maintained.
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Client Services Manager
Average Salary: $78,439
A client services manager, also known as client relations manager, is a professional responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Below is a full table of the average pay for various customer service manager that pay the most followed by a more detailed explanation of our methodology.
Highest-Paying Types Of Customer Service Managers
Methodology
Zippia uses publicly published information from government sources such as the Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC), and the Office of Personnel Management (OPM) to create its salary estimates.
Our data science team also checks job postings and company-published resources for additional up-to-date salary information for customer service managers.
Once they’ve gathered the data, the team calculates a weighted average for each job title they’re estimating a salary for. For more details on our salary estimates, you can read the detailed methodology.
Highest-Paying Types Of Customer Service Manager Jobs FAQs
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What is the highest-paid customer service manager job?
The highest-paid customer service manager job is a senior service manager. Senior Service Managers earn an average salary of $129,065, which is $ 62.05 hourly.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
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What is a good salary for a customer service manager?
A good salary for a customer service manager is $61,487 or more. The average customer service manager salary is $61,487, so those making at least $61,487 are earning above-average paychecks.
Keep in mind, however, that the average customer service manager salary does fluctuate based on location, as companies will adjust their pay scales based on the cost of living in that area. Research what the average salary is in your area for someone of your expertise and experience level to get a more accurate view on how well you’re being paid.
In addition, if you’re just starting your career as a customer service manager, the average entry level salary is $25,326, so don’t base your opinion of your salary on the $61,487 average, as this includes all customer service managers of all skill and experience levels.
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Do Customer Service Manager jobs pay well?
Yes, customer service manager jobs pay well. As in any industry, some customer service manager jobs pay better than others, but the average customer service manager salary of $61,487 is times the average national salary of about $44,225 per year.
In addition to this, many customer service manager jobs have high earning potential, with the top 10% of customer service managers earning $70,921 a year on average.
Customer Service Managers’ salaries will fluctuate based on their experience level, industry, and location, so pay attention to these factors when you’re looking for a job as a customer service manager. Do your research on the going rate for a customer service manager in your area with your expertise, and don’t be afraid to negotiate your salary based on that information.
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Where do customer service managers get paid the most?
Customer Service Managers get paid the most in Delaware. In Delaware, customer service managers earn an average annual salary of $77,435 and an average hourly wage of $37.23.
Following DE, the states with the highest-paid customer service managers are Wisconsin, Connecticut, and District of Columbia, with average annual salaries of $74,403, $77,070, and $101,282 respectively.
The cities with the highest-paid customer service manager salaries are:
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Washington, DC – $101,882
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San Francisco, CA – $82,005
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Edison, NJ – $80,142
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Author
Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.
