Advocate vs customer service advocate

The differences between advocates and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an advocate and a customer service advocate. Additionally, an advocate has an average salary of $39,497, which is higher than the $33,000 average annual salary of a customer service advocate.

The top three skills for an advocate include CPR, customer service and developmental disabilities. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.

Advocate vs customer service advocate overview

	Advocate	Customer Service Advocate
Yearly salary	$39,497	$33,000
Hourly rate	$18.99	$15.87
Growth rate	12%	-4%
Number of jobs	74,970	211,969
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 40%
Average age	43	40
Years of experience	12	12

What does an advocate do?

An advocate is a voice for the voiceless. It is their responsibility to speak on behalf of an individual or a particular cause. Most of the duties will vary depending on the line of organization or duty involved; however, an advocate must have extensive knowledge or background on the subject matter. Furthermore, an advocate must be present at gatherings regarding the cause, assist in the negotiation and mediation processes involving contracts and legal documentation, provide or convey accurate information, and defend what they represent.

What does a customer service advocate do?

A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.

Advocate vs customer service advocate salary

Advocates and customer service advocates have different pay scales, as shown below.

	Advocate	Customer Service Advocate
Average salary	$39,497	$33,000
Salary range	Between $26,000 And $58,000	Between $27,000 And $39,000
Highest paying City	Washington, DC	Danvers, MA
Highest paying state	New York	Alaska
Best paying company	Microsoft	Committee for Public Counsel Services
Best paying industry	Government	Insurance

Differences between advocate and customer service advocate education

There are a few differences between an advocate and a customer service advocate in terms of educational background:

	Advocate	Customer Service Advocate
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 40%
Most common major	Psychology	Business
Most common college	SUNY at Binghamton	-

Advocate vs customer service advocate demographics

Here are the differences between advocates' and customer service advocates' demographics:

	Advocate	Customer Service Advocate
Average age	43	40
Gender ratio	Male, 25.7% Female, 74.3%	Male, 25.6% Female, 74.4%
Race ratio	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 21.7% Asian, 6.2% White, 54.0% American Indian and Alaska Native, 2.1%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between advocate and customer service advocate duties and responsibilities

Advocate example responsibilities.

Develop and maintain communication and contact with community services organizations and other agencies concern with veterans and public service programs.
Perform CPR and a as needed.
Administer first aid and CPR in emergency situations.
Record daily efforts make into an ETO software system.
Perform basic counseling, basic interviewing, conflict mediation, and advocacy for batter women.
Identify and provide emergency crisis service as needed, often through mediation or phone calls.

Customer service advocate example responsibilities.

Manage and motivate VAS teams to achieve KPI, s assign by management.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Help create and edit HTML coding to fit customer requests.
Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
Assist customer's with editing their business websites and coaching the basics in HTML.

Advocate vs customer service advocate skills

Common advocate skills

CPR, 12%
Customer Service, 11%
Developmental Disabilities, 11%
Cleanliness, 10%
Patients, 8%
Crisis Intervention, 6%

Common customer service advocate skills

Strong Customer Service, 29%
Social Work, 8%
Appointment Scheduling, 8%
Compassion, 7%
Phone Calls, 5%
Health Insurance, 4%

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Advocate
Advocate vs Customer Service Advocate

Updated January 8, 2025

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