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This question is about customer service representative and what a customer service representative does.
How can I be a good customer service representative?
To be a good customer service representative, you must be able to solve problems while providing positive customer experiences.
If you are in a customer service representative role in a fast-food industry or restaurant, a large part of success is related to your ability to provide customers with positive experiences. To be a successful customer service representative requires the following:
Active listening
Adaptability
Conflict resolution
Creativity
Decision-making
Dependability
Patience
Quick thinking
Creativity
Effective communication
Empathy
Friendliness
Knowledge of your products and services
A good customer service representative should also have a decent understanding of computer programs such as Microsoft Word, Excel, and Powerpoint. In addition, being a certified typist not only looks impressive on the resume, but it is also a very practical skill to refine and will help you get your job done in a more timely manner.
Customer service representatives come in all shapes and sizes. Many works for different companies, from insurance companies, manufacturing companies, cable corporations, rental companies, restaurant beverage companies, just to name a few.
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