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This question is about information technology/support technician.
How do I become an IT support technician?
To become an IT support technician, you can start by getting an associate's or bachelor's degree in computer science or an associated field. For some entry-level positions, it is possible to get a position with a high school diploma alone, while other companies may require a set number of years of experience.
An IT support technician needs a balance of customer service skills and knowledge of the latest in technology. Are you good at setting up computers or helping older generations install new software? Are you keeping your finger on the pulse of what new business software is being used in the industry?
The more passion you have for staying up to date with the technological trends in business, the more of an asset you are as an IT support technician. This work favors the ability to translate technical information to a mixed audience of users, from beginners to other experts.
The more comfortable and vast your understanding is, the more you can earn in this field. Having fluency in computer programming additionally helps with troubleshooting technical issues.
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