How do I get a job in support?

The most common types of support positions include:

• Customer service support

• Technical support

• Pre-sales support

• Account management support

If you are just starting, you'll first need to apply for an entry-level position and gain some experience working. Experience can come from having an educational certification or through prior internships or any support-related positions or roles you have had.

For example, working at an IT help desk can be a great entry-level job. A help desk professional is there to provide technical help and support. This could include setting up and repairing computers or responding to a customer's question about how to use their computer - all of which are valuable skills for working as an IT support.

To help improve your hireability, you should also consider earning a certification or two with your chosen support field.

For example, for someone interested in working in customer support, numerous certifications are available, such as the Certified Customer Service Professional (CCSP) or the Certified Client Service Specialist (CCSS).

Or for someone interested in technical support, there is the Google IT Support Professional Certificate, or for more advanced IT support roles, there is the Google IT Automation with Python Professional Certificate.