How do you describe technical support on a resume?

You describe technical support on a resume by including information about your background, technical support experience, and the specialized skills you developed in your role.

Professionals working in technical support have a unique set of skills that combine customer service skills, problem-solving skills, and technical ability to ensure success in resolving customer technical problems; these will all be important to highlight throughout the resume.

The best way to describe technical support experience and skills on a resume is to define what key accomplishments you achieved in your role and the value you added to your company.

This could be anything from streamlining your technical support process to prevent unnecessary escalation of support tickets to onboarding and training incoming junior technical support specialists.

When describing roles on a resume, it is important to focus primarily on job accomplishments; this is especially important in technical support roles, where there is a significant amount of data that can give you quantifiable accomplishments to include on your resume.

For example:

• Solved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.

• Managed 20+ support tickets daily with a 99.8% success rate and implemented ticket management best practices which slashed resolution time by 30%

• Resolved 99.9% of Level 2 support tickets. Escalated support desk tickets in emergency circumstances.

These three examples take both keywords and skills (like success rate, ticket management, and escalated in emergency circumstances) to describe the duties and responsibilities within the technical support role.

However, the best resumes showing technical support experience will not only tell what was done within the role but will highlight the accomplishments with a resume summary.

This is absolutely critical to show your technical support experience and allow a hiring manager or recruiter to gain a little insight into who you are and your applicable personality traits.

An example of a good resume summary for technical support experience might look like this:

Always highlight key quantifiable accomplishments and technical support on your resume.

Finally, you should also have a skills section that lists all the key skills that you have that are related to being a sales professional. Some options for this include: