How do you list customer service associate experience on a resume?

You should start by writing down all relevant experience in customer service and sales roles. This includes education, certifications, and work experience - anything that you have done that might be applicable to show customer service experience.

Then you can organize it by most valuable experiences and least valuable experiences. Typically your direct work experience as a customer service associate will sit at the top of the resume, followed by education, certifications, and other experiences.

From here, you should flesh out what specifically you accomplished within these experiences. This should be focused not on tasks and duties but on achievements that can - ideally - be numerically expressed. This will allow you to showcase your patient access experience in the best way possible.

Finally, you should consider what skills you have developed in your patient access experience and flesh these out through your job description.

If you have skills that do not fit neatly into any specific work experience, consider creating a specified skills section. You should include customer care expertise, industry knowledge, and soft skills like communication, empathy, and problem-solving.