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This question is about what a technical support representative does, what a technical support engineer does, and what a technical support technician does.
Is technical support a good career?
Yes, technical support is a good career option for many people. This job is an ideal position for entry-level people who want to get into big tech. While this position does not pay as well as other tech positions, it is an important stepping stone to promotion within the field.
A person can have a very satisfying career starting as technical support, especially if they enjoy analyzing and solving technical problems. They will appreciate the variability of the workload and the quantitative results at the end of the day.
This position requires someone who can think on their feet and quickly resolve issues for the customer. This means asking many questions and utilizing mental flexibility to get to the root of the issue and provide a solution to fix the problem.
It is also a good job for people who like to work with customers and solve their problems. Good communication and interpersonal skills will help a person excel in technical support and quickly achieve promotion.
This job is a good job for people with a variety of backgrounds who are quick thinkers and like to solve problems.
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