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This question is about service associate.
What are the duties of a customer service associate?
The duties of a customer service associate revolve around responding to the company's various types of customer service requests. The customer service associate does this by answering questions and resolving problems when a customer calls and has an issue that needs to be handled.
A customer service associate's everyday duties are accessing predetermined responses for the most commonly asked questions and other guidelines for dealing with customer requests or complaints.
They then use the recorded information in the computer system to solve problems and make changes to customer accounts.
Customer service associates work in almost every industry, and their job tasks can vary depending on where they work. Some may even help to generate sales leads by making outbound calls in addition to answering inbound ones.
Everyday Customer Service Associate Tasks By Industry:
Banking. Answer customers' questions about their accounts, assist in updating bank account information, and withdraw or deposit money into bank accounts.
Utility and communication companies. Help customers with service problems, update utility account information, respond to questions about billing and payment.
Retail stores. Assist in returns and help customers find items in their stores.
Computer and technology companies. Assist in troubleshooting software issues and retrieving usernames and passwords for the customer.
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