This question is about customer service specialist, customer support specialist, and what a customer service specialist does.

What are the duties of a customer support specialist?

By Zippia Team - Oct. 27, 2021

The duties of a customer support specialist are dedicated to addressing the concerns or queries of a customer. They typically specialize in guiding users through the use of a specific product or system.

The customer support specialist is an on-call resource available through phone, email, live chat, video, social media, or office settings. They are trained troubleshooters who resolve issues and educate users requesting support.

Customer support specialists typically have administrative duties and report customers feedback to a supervisor.

What are the duties of a customer support specialist?

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