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What are the responsibilities of a unit secretary?

By Zippia Team - May. 6, 2022

The responsibilities of a unit secretary focus on customer interactions and managing patient information. A unit secretary manages the clerical tasks for a specific department or floor of a medical facility. Their work is similar to that of a receptionist or an administrative assistant.

Unit secretaries are responsible for answering phone calls, updating patient information, and scheduling appointments. They will organize and maintain accurate files and records and prepare patient files and charts for upcoming appointments, discharges, or transfers.

Working in the medical field includes the management of a lot of complex or private information, so a unit secretary is responsible for completing their work in an efficient and discrete manner.

Patient privacy is important to maintain, so when dealing with patient insurance documents, test results, or receiving incoming calls from patients or their families, a unit secretary must have strong communication skills to effectively convey instructions or information between patients and physicians.

What are the responsibilities of a unit secretary?

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