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This question is about service associate.
What are the three main skills requirements when applying to be a service associate?
The three main skill requirements needed when applying to be a service associate are communication, customer service, and problem-solving. Customer service associates assist customers with inquiries related to a company's products and services, which means they need to maintain company and product knowledge to help.
Customer service associates spend most of their time communicating with others. This responsibility means that a customer service associate must share information both verbally and through writing. They also need to be able to understand a customer's concerns and translate that into a solution.
The other significant portion of a customer service associate's role is, unsurprisingly, customer service. They need to have highly developed customer service skills to empathize with them, solve issues, and answer questions.
Finally, problem-solving is an important skill as well. The customer service associate should think quickly and flexibly to provide valuable solutions to the customer.
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