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This question is about customer success manager resumes.
What are the three most important attributes a successful customer success manager must have?
The three most important attributes a successful manager must have are domain knowledge, high emotional intelligence, and energy & mental fortitude. A successful customer success manager is someone who builds long-lasting relationships with clients. To accomplish this requires the right combination of hard and soft skills.
A large part of working as a customer success manager is helping a customer to better understand and utilize the product or service. There's nothing more powerful than communicating best practices derived from personal experience with customers.
This is where having strong domain knowledge will allow you to provide the best solution to customer service possible.
Having high emotional intelligence and overall good people is critical to working successfully as a customer success manager. This means being able to quickly establish rapport with customers that turn into lasting relationships. Relationships can often help bridge product and service gaps and buy you time to resolve issues.
Finally, working as a customer success manager requires energy and mental fortitude. This means you should always be enthusiastic and have a positive outlook that is infectious to others. It's often said that life is 90% how you react to it and being a good customer success manager embodies this.
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