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This question is about help desk specialist.
What certifications do you need for an IT help desk?
The certifications needed for an OT help desk include CompTIA A+ and Network+ certifications.
For IT help desk technicians, certifications offer a great alternative to a traditional accredited degree program. CompTIA's A+ and Network+ certifications can be an ideal place to start, as they introduce the essential IT domains and provide valuable insight into IT infrastructure.
CompTIA A+ is a good entry-level certification for those entering the IT help desk and hardware support professions. Also, it's an ideal foundational certification for candidates pursuing a wide range of other IT certifications.
The A+ is another good certification for those working in IT help desks. It is recognized by the Department of Defense and is a service technician requirement for many enterprise-level companies, including Dell, HP, and Intel.
A+ credential holders are support technicians, either in-house or field techs, who can install, configure and maintain PCs, laptops, printers, and mobile devices.
Other certifications that help IT help desk professionals include the mastery of a popular operating system, such as Microsoft's MCSA: Windows and MCSE: Desktop Infrastructure credentials.
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