This question is about customer specialist.

What is a customer service specialist's job description?

By Zippia Team - Dec. 17, 2021

A customer service specialist's job description consists of a person who answers and addresses customers' questions or complaints. Generally, customer service specialists provide a higher level of customer support than customer service.

Customer service specialists connect with customers in various ways, which requires proficient communication skills, including active listening. You may be communicating with customers in person or through a computer or phone.

Knowing and understanding what products or services your business or company provides is required to handle any questions or inquiries customers may have. Keeping a record of these customers and examinations may also require customer service specialists.

What is a customer service specialist's job description?

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