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This question is about what a service associate does and service associate.
What is a service associate at a bank?
A service associate at a bank assists bank customers in managing various aspects of their bank accounts. The customer service associate does this by answering questions and resolving problems when a customer calls or comes into the bank with an issue or request.
Everyday duties that a customer service associate performs at a bank are accessing and updating account information for the customer. This duty might mean checking the customer's identification to ensure authorization to update account information such as their debit card pin or home address.
The customer service associate will also often assist a bank customer in withdrawing or depositing money into their account. This duty involves utilizing money counting devices to ensure accurate money transfers and providing a customer with updated account information.
They also help customers with general banking information. A customer service associate at a bank will either answer the customer's questions or direct them to the appropriate party authorized to answer high-level questions, like those about taking out a personal loan or mortgage.
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