This question is about what a service associate does and service associate.

What is a service associate at Kohl's?

By Zippia Team - Nov. 17, 2021

A service associate at Kohl's assists customers in returns and other service requests. The service associate at Kohl's does this by processing customer returns and purchases and answering questions, and resolving problems when a customer has an issue that needs to be handled.

A service associate at Kohl's performs typical duties is processing various purchases and returns promptly and accurately. They also will use the computer system to solve problems and make changes to customer accounts.

They are also expected to know about the store layout to help customers locate various products and other Kohl's services. This skill may involve physically leading a customer to the product or simply directing them to where it is in the store.

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