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This question is about customer service specialist and customer support specialist.
What is the difference between a customer service representative and a customer support specialist?
The difference between customer service representatives and customer support specialists is that customer service representatives are more generalized resources that deal with administrative issues.
In contrast, customer support specialists are experts on the function and use of specific products and can guide customers through complex questions or issues.
A customer service representative is the first point of contact who may connect a user with a specialist if needed. Customer service representatives usually listen to customer feedback, in contrast to resolving or guiding customers through technical issues.
Customer support specialists may go through a longer training or have more educational background and tend to be paid more for their role with customers.
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