What is the hiring process at Zendesk?

Application: Prospective employees are encouraged to explore the Zendesk careers webpage and get information on Zendesk's business, culture, and available jobs.

You are also encouraged to watch the "This is Zendesk" video on the careers page for an introduction into who Zendesk is and what life is really like working for them.

Once an opportunity of interest has been identified, prospects are encouraged to apply via Zendesk career page. You will be prompted to fill out an online application form. You can use your LinkedIn profile or upload a resume to assist in this process.

There may be pre-screening text messages or assessments that will be sent to you or you will be contacted by a member of the internal recruitment team regarding next steps.

Please note that a full COVID-19 vaccination may be a condition of employment depending on the role and location of the job. If you have concerns, please discuss this with a member of the internal recruitment team.

Interview: After you submit your application, it will be reviewed by a member of the internal recruitment team. If your skills seem to be a match for the role, you will be contacted to set up a phone interview.

During the phone interview, you will discuss the role in greater detail and get to ask any questions you have regarding the role and/or the company. If you are still interested and the recruitment team feels that you are a good fit, you will move on to a panel interview.

The panel interview takes place with several employees at varying levels who you would interact with on a regular basis if given the position. It is important to showcase your ability to communicate between departments during this interview stage.

After the panel interview, you will move onto the hiring manager interview. Depending on the needs of the role, you may be given an assignment for a presentation to prepare prior to this interview. Make sure to ask questions and to follow the instructions for your presentation VERY closely.

Use these interviews as an opportunity to showcase your personality, your skills, and why you are the perfect fit for the role, the team, and the company.

Typical interview questions included:

• "Tell me something that is not on your resume."

• "Why are you looking to leave your current position/company?"

• "Describe a time you faced a challenge."

• "How do you work with different stakeholders?"

• "What can you bring to this position that others cannot?"

Offer and Onboarding: If you are selected for the role, a member of the internal recruitment team will contact you to review the offer letter details, benefits, and more information on your new career at Zendesk. If you are not selected, you will receive communication from a member of the Zendesk team.

Once you have accepted an offer, you will be asked to complete forms and start the pre-onboarding process. You will also be required to submit for a background check. The internal recruitment team member will provide you with more detailed information on how to complete these steps.