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This question is about service associate resumes.
What is the job description of a customer service associate?
The job description of a customer service associate is to manage customer satisfaction and concerns. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.
A successful customer service associate should be able to anticipate customer questions and familiarize themselves with products and services to offer the best recommendations.
In this role, you may be expected to communicate with customers in-person, over the phone, or via email, fill out forms after each interaction to determine frequent customer feedback or questions, and participate in meetings with the customer service team to develop new strategies.
Examples of how to describe a customer service associate on a resume include:
Listening to customers' concerns and handling complaints and returns
Giving detailed explanations of services or products
Working with a sales team to create better methods to address customer complaints
Reviewing customer accounts and transactions while resolving issues
Communicating with customers in-person, through email or chat, over the phone, or on social media
Receiving orders, calculating charges, and processing payments
Monitoring customer satisfaction levels
Referring customers to superiors when necessary
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