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This question is about help desk analyst resumes.
What knowledge does a help desk analyst require?
The knowledge required as a help desk analyst includes the right combination of educational training and customer service experience. Also required is the right set of skills, such as Interpersonal and problem-solving skills, knowledge of Windows operating systems, word processing software, computer hardware, and networking.
The primary qualifications needed to land an entry-level help desk analyst are a college degree (associate's or bachelor's) and customer service skills. Since this is an entry-level position, many employers do not require candidates to have professional experience, although a background in IT may be necessary for some positions.
The job of an entry-level help desk analyst is to provide support to customers as they troubleshoot and resolve common technical problems. In-depth working knowledge of a company's products is often necessary to advance to a less-supervised role. This usually is learned through on-the-job training.
Common qualifications for a help desk analyst:
CompTIA A+
HDI Certification
MCP
CompTIA Network+
CompTIA Security+
MTA
IAT
IAT Level II
MCSE
ITIL Certification
MCSA
IAT Level I
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