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This question is about customer service representative demographics.
What percentage of Customer Service Representatives are female?
70.1% of customer service representatives are female in the United States. This is 0.4 percentage points higher than last year. Additionally, the percentage of female customer service representatives has decreased by -1.4 percentage points since 2010. That means there are a total of 1,142,421 female customer service representatives in the U.S. and 487,282 male customer service representatives in the United States. Note that Zippia's estimate accounts only for the 1,629,703 people with the specific job title of customer service representative and doesn't include grouping similar job titles, or people with potentially similar credentialing.
Percent Of Female Customer Service Representatives By Year
| Year | Female Customer Service Representatives | Male Customer Service Representatives | Percentage Female Customer Service Representatives | Percentage Male Customer Service Representatives | |
| 2019 | 11,706 | 5,000 | 70.1% | 29.9% | |
| 2018 | 13,263 | 5,778 | 69.7% | 30.3% | |
| 2017 | 11,962 | 5,528 | 68.4% | 31.6% | |
| 2016 | 11,490 | 5,208 | 68.8% | 31.2% | |
| 2015 | 11,236 | 4,965 | 69.4% | 30.6% | |
| 2014 | 11,017 | 4,894 | 69.2% | 30.8% | |
| 2013 | 10,783 | 4,681 | 69.7% | 30.3% | |
| 2012 | 10,391 | 4,420 | 70.2% | 29.8% | |
| 2011 | 9,987 | 3,964 | 71.6% | 28.4% | |
| 2010 | 10,135 | 4,050 | 71.4% | 28.6% |
Additionally, female customer service representatives tend to be older than male customer service representatives. The average age of a female customer service representative is 41.9, while the average age of a male customer service representative is 38.4.
While the majority of U.S. customer service representatives are female in 2022, there are still some occupations where males dominate. For example, 81% of auto service advisor are male. On the other hand, some customer service representative jobs are dominated by females. 91% of loan secretary, for instance, are female.
Like most jobs, there's a gender pay gap among customer service representatives. The average male customer service representative earns an average annual salary of $29,741, while the average female customer service representative earns an average annual income of $29,137, meaning female customer service representatives make 98 cents for every dollar a man earns.
What Percentage Of Customer Service Representatives Are Female FAQ
Are customer service representatives jobs male or female dominated?
Customer Service Representative jobs are female dominated. 70.1% of customer service representatives are female and 29.900000000000006% of customer service representatives are male in the United States.
How has the number of female customer service representatives changed over time?
The number of female customer service representatives has decreased by -1.4% since 2010. In 2010, there were 71.4% female customer service representatives and the latest data shows that there are 70.1% female customer service representatives in the U.S.
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